I picked my car up and it looks good. The customer service was great with Marcos. He was a pleasure…read moreto work with!

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

I have been coming to Tucson Body Shop for years. Not only just my Nissan but others makes as well…read more The quality is amazing and they have even fixed other small things not included while doing the big job. I highly recommended this shop for all your body work needs. Used for both personal and company vehicles. Five star treatment! They have beat others in price as well when I have looked around!

Guys are very helpful and made sure they took care in the work that was provided. Great location…read moreand knowledgeable staff.

I've had the unfortunate luck in having to visit these guys twice now. Every time I've been here…read morethough, the customer service has been top-notch! Jeff is awesome. He was very thorough in explaining the estimate process and how long to get the parts and get repairs made. I liked that he kept me updated every couple of days on where they were at, even when they were still waiting for the parts to come in. This place is certified with my insurance company too, so things went very smoothly, no hassle at all. I'm hoping to never come in again, but if I need to, this would be the place to go. Accidents are stressful enough, and the people here are friendly, helpful, & sensitive to what you've just been through.

BEWARE - Cash customers…read more Twenty year old car with not even fifty thousand miles, showroom condition except for a small scratch on the front bumper and a couple wheel dings from a spicy curb or two. I did not use this facility to paint my bumper, I didn't even take the car in physically for the quote. I sent in a few pictures for a quote and Chapman decided that they needed to report damage to Carfax. I am not anti Carfax, I just don't think the scratch warrants a report and I would have liked to have known that simply asking for a quote would elicit such action. I am pretty annoyed for sure, but I would be enraged if I ever intended to sell this car. I thought others might like to know before making contact with Chapman. Cheers

I had a broken bumper that another body shop tried to charge me over $1000 to install and paint a…read morenew one. These guys fixed my bumper for only $200! They were super nice, personable, and helped me fix it as soon as possible. Will definitely come back for any other repairs!

I just want to send some love and blessings to this place; when I was most in need, their pricing…read morewas unbeatable and their service, phenomenal. The young man in the office was so pleasant and right away said they could fix my door, and the gentleman in the back said it would be no problem. When I got my car back within 30 minutes and it was professionally done, I was in awe! But then they told me how much...and I started bawling! Gracias por todo lo que hicieron por mi, nunca lo olvidaré! My BMW has been blessed with your kindness! Happy Thanksgiving!

Making a reliable and lasting positive impression is built on the Representative's word…read more Approximately 5 weeks ago, and in good faith, I chose DENT BUSTERS to fix a very minor dent in my new 2025 SUBURBAN. Even though, I'm very satisfied with the quote, and that I was told that I would hear back from them in two weeks because of their busy schedule, I got skipped over and never heard back from the estimator. Good customer service starts with honoring your word; I'm left wondering if DENR BUSTERS is more interested in BIGGER QUOTES and BIGGER BUCKS than serving a $200.00 one. While this Collision Shop may provide quality work _ They have a tendency to take potential customers for granted. Contacting a Business in Good Faith doesn't have the value it once had in society

Loved Justin immediately. He was polite, prompt and dedicated to the task at hand. I needed an…read moreestimate for my damaged Toyota, He went to the trouble to see if a salvage door was available before giving me a quote based on the unknown. As a result, I got an acccurate quote with a new replacement door. He is very honest and I appreciate that! Thank you Justin!

They repaired my damaged sports car quickly and professionally. They gave a good price and dealt…read morewith my insurance. So it was very hassle free. My car looks great again!

High end quality workmanship. It's the place you never really wanna go, but if you got to ... you…read moremight as well go to the best. Rick is very caring about his work. He takes great pride in doing things correctly. I wouldn't hesitate to recommend him to anybody and I have. My insurance company tried to talk him into getting salvaged parts for my brand new car that got vandalized. He simply wouldn't do it. He called me personally several times throughout the process and my car looks brand new again. Once again, if you have to go for any reason to have your car damage repair, this is the place. I wouldn't take it to anybody else.

Honest mechanic . Was looking for a ppi, and I'm out of state . Took good pictures and notes. Spoke…read morethe mechanic about the car and his opinion . If I lived in that state I would take my car to him.

This business is 100 percent fair, honest, and professional. They got my vehicle fixed immediately…read moreand did it for $800 less than Pep Boys quoted me. I dropped off my car at Pep Boys on Monday morning (on scheduled appointment) just to be called back a couple of days later saying that their master mechanic was in the hospital and they had no idea when or if my car would be fixed. Scott is the manager and is doing a fantastic job. I will definitely be returning for all of my vehicles.

Five stars for Hood's!…read more After a break-in damaged both door handles on my Hummer, JC and Armando went out of their way to help me get them replaced. They were friendly, knowledgeable, and provided outstanding customer service from start to finish. I was so impressed with their work and professionalism that I'll be taking my daughter's Porsche to them soon to have the rear passenger door looked at as well.y If you're looking for a shop that truly cares about its customers, Hood's is the place to go!

I'm once again very impressed with the expert repair work and excellent service at Hoods, Etc…read more Within the low key entranceway, they have vast space for many vehicles and well equipped automotive facilities. I am always pleasantly surprised to find an auto repair place with mechanics, owners and managers who are all experts, honest and courteous. Special thanks to J. C. for his reliable care and going the extra mile to test drive my car in advance to diagnose any possible damage.