I contacted them after another body repair shop told me I had to replace an entire vehicle body part for what seemed to me to be a minor issue. I got a quick response telling me that was the typical fix for my problem but to drop in so they could take a look. I did and was immediately impressed by the design and cleanliness of the front office space. I got a short peek into the shop area and it, too, was spotless. The folks were so helpful and responsive. Best part is that they could and did the work needed to make a repair that didn't entail my having to buy a large body part and have my vehicle in the shop for a week or two. What a relief! read more

Came in here to get an estimate for some body work and they seemed disinterested in looking at my car and earning my business. I wouldn't waste your time here if you have an accident and need a body shop. read more

I'm a self paying customer. They did beautiful work. The final price was almost to the dollar of their estimate. When I picked up the car, I was pleasantly surprised to learn they detailed the interior of the vehicle. I'll return to them. read more

From the owner Sean to the front desk team, it is evident that they love cars and take great pride in the excellent work they do. They also explain in detail what they did, and the new building is clean and beautiful. No wonder are they booked the way they are. read more

Under budget and ahead of time, detailed and they took care of returning my rental car. Absolutely gorgeous work. Thank you! read more

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very poor customer service and cannot stand behind their work. Had some paint work done on my truck and they used a very cheap clear coat that is peeling and flaking. They said they stand behind their work for lifetime and this is clearly an issue caused by them. Been trying to get them to fix it for months and they won't call back and won't handle this. Very poor way to run a business. Apparently they make too much money and they don't care about keeping customers happy. Do not them to anyone. read more

I was in an accident that resulted in damage to the driver's side fender and bumper. I drove it for a week and it was perfectly drivable, no impact to function, except my front blinker that was broken. Finish Line was recommended by the dealership I purchased my vehicle from since they do not do collision repairs. I took it in on 5/18/2024 and there has been no progress (today is 7/1/24). Sean is the worker repairing my vehicle and he has added repairs to my estimate that were NOT related to my accident. My car had prior small dents and scratches, and the paint on my hood has severe sun damage. By no means did I expect my car to be returned to me in mint condition and I was very clear about that and other maintenance work that I planned on doing when I dropped it off with Tracy. Well, the unecessary repair costs exceed the value of my car by several thousand dollars, which will result in a total loss (if I let it happen). Sean claims that certain parts were missing or damaged and THEY WERE NOT, I HAVE PICTURES. He then stated that they "have to" make certain repairs to make the finish and paint match the new parts, but with that logic, would you not have to paint the whole car to match? He stated that they can't leave out certain "repairs" like the paint not matching because of their reputation. So, I am about to lose my perfectly running vehicle that I am about to pay off, because "you must" make unecessary repairs to protect your reputation? Sean also says there is damage on the inside of the fender, which I understand may need repair, but there is no way of saying since they also dissasembled my car before my insurance could assess it and make their own estimate AND refused to allow my insurance's claims adjustor to see my vehicle, TWICE, when he came to see my car. When I asked Sean what I needed to do for them to reassemble my car, so that I could pick it up, he said "we don't really have a choice", indicating that I may not pick up my car until they fix it. I doubt they can legally do that. He also stated that "the parts will not reassemble because they're broken." Well, guess what? I spoke to someone with insider information who informed me that Sean WILL indeed add parts for repair to your estimate that broke during his repair and he is not careful! He still had the audacity to tell me he would "take offense" if I wrote a review about these tactics. Needless to say, Tracy continues to give me the run-around and I've called and left a voicemail to inform them I am picking my car up this weekend. However, I am worried that Sean may have caused more damages to may car and that my vehicle will be in worse condition than when I dropped it off. This is auto insurance fraud and it is also a violation of the Motor Vehicle Repair Act, which prohibits repair providers from misrepresenting services or charging for unnecessary repairs. DO NOT TAKE YOUR CAR HERE, it's fraud disguised in claims of "quality". read more

I am disappointed with the service or lack there of I have received from this shop. They came highly recommended too. I opened my claim in April of this year, and was not prepared to move forward until recently. I called the shop about getting on their schedule, which is out until January. I'm happy to wait for quality work. I was told they would need my vehicle for 2 weeks for a bumper replacement. Tracy told me she would look at my estimate, see what it entailed and call me back to confirm if 2 weeks was necessary. After a week of waiting I called again to see about the time frame needed. She said it would take at least a week, when I questioned it, she got defensive advised I contact a dealership and go about my way. She removed me from me from the schedule and made up information about calling me back, which hasn't happened since April when I had the estimate done. I cannot believe the service from this shop, they're supposed to be building a new building and that must be their sole focus because customer service isn't it with them. If you're looking for good honest work, you may want to look elsewhere. 12/15/21 - Same day update - Although the shop was quick to respond to my public review, they've never returned my calls, called back when they said they would or even bothered to explain the time frame needed for the repair. Tracy was very defensive and tried to act like my problem is the delay in scheduling. It is not, and never was. I've waited 8 months, 2 more is not a big deal, it doesn't impede drivability. Just simply that I cannot be without a vehicle or in rental for 2 weeks for a bumper replacement. Not once was it explained that there could be anything unforeseen, she didn't even try until I wrote my review. Instead they don't care and would rather send business elsewhere, to a dealership. I prefer quality work with decent customer service. read more

Just picked up my wife's Charger and it was done the right way thanks to Their persistence with the Insurance company. The car appears as it did prior to the damage. Highly recommend them. read more

Wonderful experience with finish line with our Volkswagen. Excellent communication throughout the entire process and worked with the insurance companies so we didn't have to . The work was top notch and you cannot tell that the vehicle was in an accident. read more

Really 1 week + for a dent repair is unacceptable , is ok if you have a lot of rides and you don't have space in your garage , but for me I only have 1 ride and I need the car ASAP . read more

I accidentally scratched my mother in laws car. Cadillac needed the bumper and sensors removed. Needed it done RIGHT and QUICK. Tracy and Gene at Finishline were GREAT and no one could tell there was even any damage! read more

These guys did an excellent job repairing my front end car damage. They fought with the insurance company to get new parts and even did a wonderful job of detailing the car. Things took awhile due to Covid and insurance issues but I would highly recommend them and their work. I would definitely use them again. read more

After hitting a deer I took My Silverado to Finishline Collision and I could not have made a better choice, Tracy Gene and Sean were awesome. Despite being a busy busy shop, they kept Me informed, not only answered all My questions, they explained it to Me in layman's terms so I not only understood why they do things the way they do but gave Me an education into the Auto Industry That I really appreciated. The truck came back perfect and as clean as the day I purchased it new! I could not have been more impressed. Thank you Finishline!! read more

After dealing with another collision center recently and having HORRIBLE service. This place is amazing! Tracy was very nice and helpful through the whole process. Immediately answered when I called the office and treated me with respect. Would 100% recommend this place! read more

They were fantastic and they made sure that my vehicle was 1st class. Very friendly, helpful and professional staff!

What an amazing experience! I needed to have some extensive work done to repair a damaged door and roof on my vehicle and I am SO happy with how it turned out. Tracey and Erin are wonderful to work with and made everything so simple. Tracey got me my quote within 10 minutes and she made sure to point out some stuff on the estimate which might seem odd to someone inexperienced like myself and tell me WHY it was needed. My work was estimated to take 16 working days so I figured about 4 weeks since also dealing with insurance to get things going, spot on, they worked with my insurance company and assured me they would make sure to fight to get the job done the right way, not the cheap way the insurance companies prefer. My truck is very sentimental, it was my dads truck before he passed away six years ago so it is my baby and extremely important that the job gets done right and I felt very safe leaving it in their hands. The truck also has a specialty paint that sparkles beautifully in the sun, so I was glad to hear that they make their own custom paints there so that they can match up the size and density of the sparkle in my paint and they did a great job, it's an exact match, you can't even tell it's had any work done and to me that is exactly how it should be. Hopefully I won't ever need to have any body work done in the future but if I do this will be the only place I go and the only place I recommend. read more

Finish Line did a great job repairing my sons VW GTI! Looks like new! Tracy is WONDERFUL!!! She was so patient, helpful and nice when my son called SEVERAL times to check on his vehicle. Definitely recommend this place! Thank you!! read more

Outstanding customer service, Erin was wonderful to work with and much of the work that needed to be done was completed while we were there getting the estimate for the work that needed to be done. We will never take our cars anywhere else, but hopefully we can stay away for a while. Thanks to everyone at Finish Line for their helpful and professional work ethics and style. read more