I've taken my car to this business multiple times and I've had excellent service both times…read more the staff is very honest and give it to you straight with price breakdown and updates the front desk was very friendly and welcoming !!

Got a new car in January and had a fender bender in March! Not good on my part! What was good was…read moretaking it to National Auto Collision Center on Broadway. I worked with Amy and Leah and they were professional and informative and upfront. There was an issue with my bumper when the job was done (not their fault) and they made sure it was perfect. I highly recommend National Auto Collusion for all your collusion needs! I sure hope I don't need them again!

Everything went good. Great location, convenient & its near where I live so I know exactly where…read moreto go if any issues.

Kevin, Jill, and Shelby are fabulous. Pricing is fair and they communicate with you very well the…read morestatus of your car repair. I've taken my Subaru and Ford F-150 to them and both have come back looking perfect. Kevin also specializes in older Ford trucks. There's always an OBS or Dentside getting fixed up there.

I took my 2002 BMW M3 to them for some minor body work and some interior work to get the car "show…read moreready." They did an outstanding job matching the old paint and had it done quickly. The front office staff was super friendly, efficient and professional. I thought the price was very reasonable (not an insurance claim so I paid out of pocket). I was referred to them by another body shop we've used a couple of times because they don't work on cars older than 10 years. Wouldn't hesitate to use them again for my "garage queen" or for our other cars.

Front office friendliness was not good. I wanted an estimate and left my vehicle for the night…read more Still no estimate days later. My experience was kind of meh. I have a 93 year old adopted mom, she never would have felt good about this place or the lack of engagement and follow through. Elected to retrieve my car and go to a shop where I felt like there was some customer service--oddly no attempt at all to keep my business. Would they do a good job with repairs? Not sure, but if the reception and lack of follow through in producing an estimate is any indication, I am a skeptic. To me there are better choices.

I picked my car up and it looks good. The customer service was great with Marcos. He was a pleasure…read moreto work with!

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

Making a reliable and lasting positive impression is built on the Representative's word…read more Approximately 5 weeks ago, and in good faith, I chose DENT BUSTERS to fix a very minor dent in my new 2025 SUBURBAN. Even though, I'm very satisfied with the quote, and that I was told that I would hear back from them in two weeks because of their busy schedule, I got skipped over and never heard back from the estimator. Good customer service starts with honoring your word; I'm left wondering if DENR BUSTERS is more interested in BIGGER QUOTES and BIGGER BUCKS than serving a $200.00 one. While this Collision Shop may provide quality work _ They have a tendency to take potential customers for granted. Contacting a Business in Good Faith doesn't have the value it once had in society

Loved Justin immediately. He was polite, prompt and dedicated to the task at hand. I needed an…read moreestimate for my damaged Toyota, He went to the trouble to see if a salvage door was available before giving me a quote based on the unknown. As a result, I got an acccurate quote with a new replacement door. He is very honest and I appreciate that! Thank you Justin!

honest. thought I needed a new starter for my f-350. Phil could have sold me one $1000. he found…read moreproblem-$95. never go any where else for auto service.

What can you say about a shop that misleads you about being able to work on your hybrid car,…read morefalsely "diagnosed" not one, but two perfectly good hybrid batteries, did not pull the bottom covers off the tow truck thus causing the parts to be lost! They kept my car for weeks after we changed out the first replacement hybrid battery before they refused to do the work they stated they would. To say this shop cost me thousands is an understatement! The cost of rentals alone during the time they were cross diagnosing is shameful! At the very least they should refund the diagnostic fee of $185 for a battery that they could not have diagnosed because it contained no coolant!

I had a broken bumper that another body shop tried to charge me over $1000 to install and paint a…read morenew one. These guys fixed my bumper for only $200! They were super nice, personable, and helped me fix it as soon as possible. Will definitely come back for any other repairs!

I just want to send some love and blessings to this place; when I was most in need, their pricing…read morewas unbeatable and their service, phenomenal. The young man in the office was so pleasant and right away said they could fix my door, and the gentleman in the back said it would be no problem. When I got my car back within 30 minutes and it was professionally done, I was in awe! But then they told me how much...and I started bawling! Gracias por todo lo que hicieron por mi, nunca lo olvidaré! My BMW has been blessed with your kindness! Happy Thanksgiving!

When I got into a fender bender a few weeks ago, Innovation Auto was able to fix my dent in less…read morethan 24 hours!

I previously used Innovation Auto Collision when my car was dented in a parking lot. I had…read moreresearched repair shops thoroughly & selected this company because the price was fair & I liked the fact that it was a family business. It was obvious to me that there was great pride & concern in their work. When the 2nd damage occurred there was no other choice for me. The quote was made, the material ordered & the repair completed quickly & beautifully. They even arranged for a rental agency to pick me up & provide me with a car. Absolutely, I recommend this company highly. They will not disappoint. Ellen N