So thankful for amazing customer service at the Thornydale location. I had a couple minor issues…read morewith work done (at another location) and manager Cory immediately addressed my concerns and made it right. Everyone from the front desk, to Cory, to the office manager that brought me my car were all like a breath of fresh air with their care and kindness. I respect the whole team a lot and would recommend this location to anyone needing a repair.

Samantha directed the repairs on my Honda CRV and was professional, courteous and extremely helpful…read morein getting what needed to be done. Excellent employee. Thanks Sam!

Front office friendliness was not good. I wanted an estimate and left my vehicle for the night…read more Still no estimate days later. My experience was kind of meh. I have a 93 year old adopted mom, she never would have felt good about this place or the lack of engagement and follow through. Elected to retrieve my car and go to a shop where I felt like there was some customer service--oddly no attempt at all to keep my business. Would they do a good job with repairs? Not sure, but if the reception and lack of follow through in producing an estimate is any indication, I am a skeptic. To me there are better choices.

Tucson Auto Collison did an excellent with the damage done to my Lexus GX470. Matched the paint…read morevery well. They gave frequent up dates on the progress with my vehicle. Extremely please with this company. I will highly recommend Tucson Auto Collision to all my friends.

I don't write too many reviews but after my experience here I had to! I confidently recommend this…read morebusiness and had such an easy hassle free transaction! I went to another highly rated/reviewed business in town and during the quote for service knew I didn't want to work with them. I am so glad I found Innovation Auto Collision instead! I was paying cash and wanted to be sure I was being treated fairly. What I found was an honest, kind and trustworthy family! They treated me with respect, made every repair easy to understand and were beyond transparent. After I picked up my car the work was perfect!! It sparkles in the sun, which is difficult since my car has a 3-stage red paint. You can't even tell there was damage. They even fixed a few dents on the rear, reinstalled my broken driver's (indoor mirror) and cleaned ALL the dog hair out of my car (that is impressive!) I am certain they washed my dirty floor mat which I was going to replace (eventually) but now I don't need to! I felt like I was treated with such a tremendous amount of respect. They fixed all my damage so quickly and kept me updated with text messages. I now drive around with confidence and will continue to recommend them to anyone that needs any repairs done! Thank you so much for making the experience so easy and effortless!

When I got into a fender bender a few weeks ago, Innovation Auto was able to fix my dent in less…read morethan 24 hours!

Ever since I walked into their office, I was greeted professionally and treated very well. I think…read morethat they show off all their service requirements all their bills right out front. You can see them at a very good place to bring your car. I have done it and I have been so happy.

When I bought my 2017 Chevy Volt I decided that it would probably be the last new car I ever owned,…read moreso I tried to take good care of it. It only had 47K miles on it when, sadly, I had an accident. I had the vehicle towed to the dealer where I bought it and because they determined the damage was repairable for less than the vehicle's estimated cash value I thought they would fix it. Unfortunately, the insurance company thought otherwise and declared it a total loss, but that's another story. Long story short, the dealer refused to repair it so I settled with the insurance company, bought the "wreck", secured a salvaged vehicle title from DMV, and was fortunate enough to find my way to Rick's. I mostly dealt with Cassandra, who always returned my calls, text messages, and emails promptly. She scoured the country to find genuine GM replacement parts and kept me posted on the progress of repairs all along the way. When the big day came and I picked up my vehicle, to say I was thrilled would be an understatement. It looked show-room new inside and out, every bit as good as the day I drove it off the dealer's lot. As I drove it home that afternoon, I felt like I was driving a new car. When we took it to DMV the next day for a mechanical safety inspection to get a restored title it passed with flying colors. I could not be happier with my decision to trust Rick and Cassandra. I highly recommend Rick's.

I want to be upfront: I did not choose Spectrum. My vehicle was damaged by Mister Car Wash's…read moreequipment, and Mister Car Wash required me to use Spectrum as a condition of covering the repair. If the choice had been mine, I never would have brought my car here--and after this experience, I'd urge others to think twice before doing so voluntarily. I brought my 2014 Honda CR-V in for a front bumper repair--two parts needed replacing. The estimate was 2-3 days. What followed was seven weeks of repeated visits, poor workmanship, and zero accountability. Visit 1 (July 28): I dropped my car off in the morning. The shop called me that same afternoon to say the work was finished. When I arrived, I discovered they had only replaced one of the two parts listed on their own estimate. The service advisor, Marco, argued with me that the missing part wasn't part of the job--until I showed him a copy of his own estimate, which clearly listed it. I had already returned my rental car based on their word that the job was complete. Spectrum made no effort to arrange a replacement rental or cover the inconvenience they caused. I also noticed that items in my car's interior had been moved from where I had left them. A shop working on the front bumper should have no reason to disturb the interior beyond moving the vehicle in and out of the bay. Visit 2 (July 29): I brought the car back to have the missed part installed. When I got home afterward, I noticed scratches on the new bumper, rough paint, and panels that were visibly misaligned with large gaps. I called the shop, and they told me to bring it back. Visit 3 (July 30): I brought the car in to show them the scratches, rough paint, and panel alignment issues. They said they'd need the car for a full day to address everything. Visit 4 (August 5): I left the car for the entire day. When I picked it up, a scratch was still present, and there were large bare spots on the bumper that looked like they had been touched up with nail polish. They told me I'd need to bring it back again. Visit 5 (September 12): I brought the car back one final time. The scratch was poorly concealed, and the panels were still misaligned. At this point I stopped bringing my car back, because five visits over seven weeks made it clear that this shop is not capable of producing acceptable work. To summarize: Spectrum called a job complete when it wasn't, argued with me about their own paperwork, left me without a vehicle with no attempt to make it right, and then failed to fix their own mistakes across four subsequent visits. I would not trust this shop with any vehicle.

Stopped in in 6-4-26 to get an estimate on repairing a chip in the paint on my 1938 street rod …read more The service advisor looked at chip and had a painter look at chip . He kept telling me how hard it was to estimate older cars because there is no book on them . ( yet he told me how they actually had an older pickup they were painting currently .) He said we have 2 ways to offer to fix the issue . The expensive way was about $2-3k to fix it . I wanted a firm estimate was my reply . He then said he'd advise to do the blend it in way which was cheaper no warranty . He said he couldn't get me a price without looking everything up . I gave him my number as it was on the form I filled out . He said he'd call me with the prices both ways , but it was hard to look it up . Today is 6-8-26 and he still hasn't called me Yes I found 3 other shops that gave me prices on the spot . So obviously I went with someone that wanted the business. Obviously they are too busy to bother for a $2-3k job .

I can't say enough great things about this shop. They went above and beyond. Even staying late to…read moreget me my car the day I needed it. From the moment I called to the the time they finished. The communication and professionalism was superb. I have found my mechanics.

honest. thought I needed a new starter for my f-350. Phil could have sold me one $1000. he found…read moreproblem-$95. never go any where else for auto service.

I contacted them after another body repair shop told me I had to replace an entire vehicle body…read morepart for what seemed to me to be a minor issue. I got a quick response telling me that was the typical fix for my problem but to drop in so they could take a look. I did and was immediately impressed by the design and cleanliness of the front office space. I got a short peek into the shop area and it, too, was spotless. The folks were so helpful and responsive. Best part is that they could and did the work needed to make a repair that didn't entail my having to buy a large body part and have my vehicle in the shop for a week or two. What a relief!

Came in here to get an estimate for some body work and they seemed disinterested in looking at my…read morecar and earning my business. I wouldn't waste your time here if you have an accident and need a body shop.

This business is 100 percent fair, honest, and professional. They got my vehicle fixed immediately…read moreand did it for $800 less than Pep Boys quoted me. I dropped off my car at Pep Boys on Monday morning (on scheduled appointment) just to be called back a couple of days later saying that their master mechanic was in the hospital and they had no idea when or if my car would be fixed. Scott is the manager and is doing a fantastic job. I will definitely be returning for all of my vehicles.

Honest mechanic . Was looking for a ppi, and I'm out of state . Took good pictures and notes. Spoke…read morethe mechanic about the car and his opinion . If I lived in that state I would take my car to him.