Excellent experience at Caliber Collision on Research Loop, Eastside Tucson with the repair of my 2024 Toyota Venza after a low-speed rear-ending caused about $7000 damage (whole lot of tech in that back bumper). The business model of Caliber Collision is evident in all areas: 1. Communication is outstanding (staff is professional and competent, at ease with customers and co-workers). 2. The site is spotlessly clean and inviting. 3. Repairs were complete and done right the first time. 4. Completion was well within the estimated timeline. Tucson is a difficult city to drive in, especially post pandemic. If I need future repairs, Caliber Collision will be my first choice. They provide everything you'd want in car repair and customer care. read more

This caliber collision location has had my vehicle for 30 days our insurance rental car coverage is capped at 32 days. It has been very hard to get ahold of someone at this location that actually has the ability to give clear timelines on when work will be finished or getting calls back in a timely manner with information asked if them. Finally after hearing from the general manager that over sees multiple locations Isla, caliber was able to extend our rental car reservation while we wait for our vehicle to be finished. It's been 30 days and we were told it would be about 3 more weeks which is very disappointing timeline. We are glad that the general manager Isla stepped in and took over to handle our situation from here. This process has not been easy but Isla has been fast and efficient in making sure that our concerns were heard. read more

I had my 2016 Tacoma serviced for a damaged right mirror and quarter panel. They were referred by my insurance company and took care of my car rental. and they did great work. The truck looks new. They left it sparkling clean. Could not have asked for a better experience. Ashley was absolutely awesome!! Thanks again for a great experience. read more

Honestly, I don't think I'd ever recommend someone bring their car here due to the service of the shops they use. I had an amazing representative working with me (Amber), she was very informative and helpful. But the service from the shops they use for automotive repairs has been HORRIBLE. My car was involved in a minor accident where I was hit on the drivers side with minimal damage to the wheel well and fender. Upon inspection Amber noticed that the wheel had markings on it and recommended getting the alignment checked just in case. My car was driving fine but if it was covered under the insurance I thought it would be a good idea to be sure. My car was sent out to Big Brand tire shop where they fixed the alignment and stated it was only "slightly off", but did not say anything else. Upon getting the car back, it started randomly pulling to the left. I called and Amber had me tow the car back to them. They then sent it to D&D automotive, they stated that there were a couple things wrong with the front end and that it was not accident related, but wear and tear. So the insurance won't cover it now. While my car was there waiting for insurance to file the claim, the battery died and now needs to be replaced out of my own pocket along with everything else. It has not been a great experience and there are a lot of things that make me feel uncomfortable with the situation. read more

Amazing service! I worked with Amber and she kept me in the loop and explained everything. They were able to complete the repair in a timely manner and it was far quicker than their estimate. I would 100% come here again for vehicle repairs. I loved the online tracking so I could see how much the repair was and the estimated completion date. They also have a guarantee for their work; meaning if the paint starts to peel in the future, they will fix it. Amber made this process quick and easy. The repair looks great and I think they went above and beyond. read more

This is an excellent company at a great location. The service, work done and communication was exceptional . My car is like new. I would highly recommend them. read more

Unfortunately, I backed into an awning post today and scraped my car good on the front passenger side. I remembered what great service we had received in the past at Caliber Collision so I drove over to see if I could get an estimate and make an appointment for service. I was presently surprised when a mechanic asked me to wait in the lobby and he would take a look at my car. Not only did he take a look but he proceeded to buff out the scrape. When I went to pay he said there was no charge. Amazing! He was friendly, courteous and took less than 10 minutes for the entire process. I had been putting myself down for being so stupid and he simply said "Don't be so hard on yourself." Caliber Collision thank you so much for your outstanding service today! I will reccommend you to all my friends. You went above and beyond today! read more

I worked with Eduardo for this visit, and he was extremely communicative and did an amazing job with getting together rare parts. He was proactive and did a lot of behind the scenes work so I barely had to lift a finger during the whole process. He took care of my car and made sure I was happy during the process. With the finish product, him and the team that worked on the car exceeded my expectations. The quality of the work done to the car is top notch, and so is their service. Overall, everyone I came into contact with were very nice and helpful, and highly recommend this shop for any body or technical interior work! read more

I recently needed some body work done on my Honda Civic. I was actually partially going through insurance and partially paying out of my own pocket. I went to check out Caliber because it was close to my house. Basically as soon as I got there, Jeremy one of the employees took care of the entire process. Not only did they beat the price of the other body shop I checked out for the same work, but they did it quickly and it looks amazing. Jeremy clearly communicated costs, time frames and final expectations. He kept me updated all along the way. Highly recommend Caliber and Jeremy in particular. read more

I have had two repairs done at Caliber. Both were done with customer care, attention to my needs, and with great communication. The repairs have proven to be complete and reliable. I highly recommend them. read more

We got in another accident, so it was back to caliber. This time my rep was Patrick Robles. This man walked me through every step and came through on every promise. Him and his team did an excellent job getting me back on the road. Thank you Patrick. read more

Caliber Collision will be my new go to for all body work and repairs. Leslie and the crew there were very professional and courteous. They made the car look brand new and stayed on schedule. Absolutely recommend going there. read more

My car was hit in a parking lot and dented the back bumper area and above. Called Caliber, went in and left my car there. Although they didnt give me any paper work or copies of any forms and i thought that was odd, i would still go back. Also, a little miscommunication on how long it would take to fix my car, but ultimately, it was done quickly and swiftly. Good job and nice and clean. i would recommend. thank you read more

Absolutely amazing people. Very attentive. Gave me back to back updates on time. Everyone is very polite and they got my car done quickly and my bumper looked amazing. I'm having a baby soon and they knew that I would need my car ASAP. I appreciate the lady at the front desk and definitely Jeremy. Would recommend this place to everyone Honestly. They made sure the rental place knew I was coming in. They washed my car when it was done. They kept my car safe and I am thankful. read more

We were impressed with their professionalism and interest in excellent work at a fair price. Our car was damaged, we opted to pay cash instead of using our insurance. David was thoughtful, thorough, and helpful in assessing the damage, getting a detailed quote, and explaining what would be involved. We appreciated that they discussed options to save us time and money. Then David suggested we rent with Enterprise and he offered a special offer, since we needed a rental car. Enterprise picked us up at Caliber then we were able to leave the rental at Caliber to return to Enterprise. The car was done on time. Jason and Amy were very responsive. Everyone was polite, professional, giving us full confidence in their ability to do super work. Our Lexus looks much better all around as they took off tar marks, buffed out a light, and left our car looking new. Go Caliber near 22nd St/Pantano! read more

Caliber Collision team provided me with excellent customer service! From when I walked in and checked in with Amy who works at the front desk to when I picked up my vehicle! When I walked in and it was a nice environment! I was greeted and assisted by Amy working the front desk, who was kind and helpful! Then I met my service advisor Carlos! Carlos was very sweet and helpful! He explained everything to me and made sure I understood everything that was going to be done to my vehicle. He was also very consistent in keeping me up to date with my vehicle. Carlos also has a sense of humor! Which is what we need more in this world! Carlos provided me with excellent customer service! As well as all the staff! When picking up my vehicle I was assisted by the manager, Blake! Whom was also very kind and helpful in checking me out and walking me to my vehicle. I would like to thank Caliber Collision for their excellent customer service and despite other reviews I had a great experience here. Therefore, I would highly recommend this place for your vehicle needs! 10 stars for you Caliber! Well deserved! Thank you! read more

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I came in & got a quote from jeremy & he was super professional & great help. I would recommend to anyone.

Had great customer service from beginning to end of my car repair! Car was completed when they said it would be! Even when I found a few discrepancies they weeds immediately taken care of , and had a great experience with Blake and Jeremy walking me through the process. read more

After a terrible experience at a location in another state, this Caliber Collision resurrected my faith. In a fraction of the time it took for the previous shop to fail, the folks at this Research Loop location restored our beloved vehicle to better than pre-accident condition. The customer service was top-notch and the work completed even better. My wife and I could not be happier and gladly give our highest recommendation for this shop! read more

What can I say???? Pretty much speechless about Blake at Caliber.. Had my first auto accident with my 2016 WRX. was rear ended in a parking lot while parked. bumper only damage..brought the vehicle in on a Thursday expecting the car wouldn't be ready until Monday so I got a rental on Thursday.Well I didn't need it my car was painted fixed and hung properly by the end of Friday equaling 1 day of rental cost WOW. I guess I'm not speechless about Blake at Caliber I have a lot to say. Second time at Caliber and ONCE AGAIN I WASN'T A NUMBER OR CHECK I WAS TREATED LIKE A PERSON THANKS BLAKE FOREVER A DEDICATED CUSTOMER read more

As I stepped through the front door I was warmly greeted by Amy, how are you, how may we help you .... After the initial paperwork I was introduced to Carlos who walked the vehicle with me and got to the root of the problem. He explained what they will do and how they will repair it. Friendly and professional too. They gave me a ride home and when my truck was ready they picked me up. Carlos kept me briefed with text messages and when I picked it up I was amazed how great it looked ! Fantastic job ! Wow ! This is second time I have used them and both times were top notch. If there is a next time, I'm not going anywhere else. Why should I ? read more

I've taken two vehicles to Caliber and both were great experiences. Blake and his team took the time to explain to me the process in a way I could understand as well as text message updates along the way. The time frame they told me was better than what I had expected and I got my car a couple days earlier than planned. My car looks fantastic. Not that I hope to need their services, but if I do, I'll definitely be back. read more

This place is the worst. They gave me three delivery dates and missed all three, one after the other. My paint looks like someone went over it with a 150 grit sandpaper after the paintless repair for hail damage. The headliner and fixtures in the headliner are all loose. They weren't when I took it in. I'm not taking it back to the people who screwed it up so badly. This company is irredeemable. read more

Caliber was close by, convenient, and easy. I appreciated text-message updates on the status of my repair, and I appreciated that they called me instead when they needed to tell me there was a delay in the repair. I chose Caliber because they were recommended by the other driver's insurance, and I'm happy with the result. read more

I had excellent service at this location was continuously updated about my car and was ready to go for me one day earlier than they said it would be. Customer service was beyond fantastic. Would recommend this place for others. Thank you caliber collision for the wonderful service read more

I've had good repairs done through these guys in the past and today was no exception. Took the SUV in for an unscheduled windshield gasket inspection, thinking a complete replacement would be the expensive answer. The technician went and got some tools and resealed the break in no time. I was outta there in ten minutes. Little to big jobs, this outstanding team handles 'em all...js read more

These guys were amazing! They were incredible with communicating with me about my car and went above and beyond to make sure I had all I needed after my accident. Oh and you can't even tell there was ever anything wrong with my vehicle!! Would definitely recommend them to my friends and family! read more

They're only getting two stars because they got the work done fast. BUT I firmly believe this place takes advantage of insurance companies because they know the insurance is going to pay it. I wouldn't be so upset about it if the service was top notch but it's simply wasn't. The big stuff that needs repaired they do good but all the small things and stuff they think they can skate on because you won't see it they are terrible. Charged for "hitch repair and paint" not only was it not done when I called them out they spray painted my scratched up hitch with spray paint in about 30 secs and charged the insurance for 30 mins of body work and 30 minutes of paint time. But the one that really upsets me is that I detail my truck twice a week, I brought them a truck that was spotless inside.. I get my truck back and my seat is dirty, door was dirty, floor mat was nasty. I could go on but honestly if you have a new car and want it returned in new condition do yourself a favor and go somewhere else. I shouldn't have to pay someone and point out everything they missed to watch them try and fix it on the spot. read more

The best service and repair work ever accomplished on any vehicle I have owned. They stay in constant communication during the repair process and made sure I always knew what the status was and estimated time for completion. Checked my rental back in at the end to save me a trip to the rental agent's office elsewhere. Can't praise them enough. Thank you Caliber Collision. William L. read more

Spent 30 minute drive and another 45 minutes of a Saturday to get a estimate and claim submission. Only to call a couple weeks later to find out they decided not to fix my car after telling me they would and ordered parts. Seemed really shady and was disappointed my time and gas money was wasted. read more

This is the second time that I've had to have damage repaired to my vehicle and both times Caliber did the work. We worked with Carlos one of their service advisors and we found him and the rest of the staff to very professional. He consistently kept me and my insurance company informed as to the progress of the repairs and costs. I've had to take vehicles to dealers to get repairs done, and the dealers didn't even come close to the outstanding work completed by Caliber both times. OUTSTANDING!!! read more

Had someone rear end me and took my car here for a new bumper. Jason did a great job in explaining the process, communicating dirextly with my insurance provider, and setting expectations of how long it would take to complete the work and what the work would entail. Very impressed with their professionalism. read more

This facility WAS a high quality body shop as 911, but as Caliber Collision I would not recommend them. They get one star because they are willing to fix all their mistakes as you find them. The body repairs were good but none of the mechanical repairs were done correctly and had to be done a second time. They failed to order new seat belts from the dealer so my car had to sit an extra 2 days waiting for the belts. It took 2 tries-6 days total to fix the gas gauge that stopped working--and they damaged a tire that had to be replaced. They installed a new air condenser but failed to install any seals on the connections--that cost them nearly $600 for the dealer to fix. When I contacted the manager to discuss my problems he acted concerned but never returned my calls. When the regional manager had to approve the air conditioner repair he acted concerned but didn't want to know any of the specifics of the problems I was experiencing. read more