I use the mobile auto service and have the Happy Car Club subscription. Service is so easy and trouble free. Schedule easily with Frank and Dylan(sp?) serviced the vehicle and gave it the once over. Fantastic service Easy and trouble free!! read more

They rip off the elderly. Tried to charge my mom $3000 for a new catalytic converter. $2400 for the part when a Honda ORM part is $800. Best part is I had her take it to Honda and there's nothing wrong with the cat. Of course there isn't. The car only has 35k miles on it. They wanted $5000 for emissions issues when if they were honest would tell her to call Honda for a Goodwill service ticket. Honda is covering the whole job at no cost. Shame on your shop for being predatory. read more

I took my sassy new car in for its first check up today at OOROO. I wanted to try a non-dealer option. A friend referred OOROO so I thought I'd give them a try. My point person was Johnathan. I dropped my car off bright and early and they did a 12K mile check up. They offer The Happy Car Club membership. For $240 per year, you can have 3 oil changes, new wiper blades, cabin filters, yadda, yadda. (That's the technical term for automotive people) I plan on keeping my fun girl for many years to come. I am glad that I've found a shop that I can trust. Johnathan was really nice and I feel good about doing business with OOROO. read more

Ooroo is the only place to go. They are smart, responsive, tactful and talented in their trade. I made an online appointment and mentioned I had squeaky brakes. The appointment was about 2 weeks out and Johnathan and Dustin called and said they would get me in sooner ( without me asking) because they didn't want anything to happen to me on the road. What!? That is epic customer service. They advised my rear shocks were leaking and they needed to be replaced along with brakes. They advised what the risks were and gave me some options. I truly appreciate the transparency. They talked to me like a peer and a human which was refreshing from some other shops I have been too. I have an A&P, which I never share so I can read thru BS. Ooroo was honest and communicative. I will continue to endorse and promote this classic customer car care company. They are rare and I can't recommend them enough. I also want to shout out to the Mechanic that met the deadline and did an outstanding job on my Runner. Thanks for your great ethics! They also provide a great inspection report with service notes and photos. read more

I have previously recommended this business. It has now expanded to multiple locations and spread the secret sauce too thin. In my most recent visit there were 5 days of confusion and excuses and miscommunication. Yes, on day 5 I pulled my car without completion of one of the repairs, leaving with a bill of $379 to change my oil and coolant, and including $100+ to test for coolant leaks when nobody said there were coolant leaks. At BEST a miscommunication. When I complained the manager blamed me! I pulled the car. When I said I would Yelp, he said "We'll just blame you in our response". Car maintenance is a speedily inflating necessity. I need better service. read more

I really want to take the time to thank Jonathan & the mechanic, I think his name was stephen. My car had a bit of a tricky situation & they figured it out! They were incredibly patient, kind, understanding & willing to help. They truly deserve all the kudos. My car has been running great since they fixed the pedal. I am incredibly grateful for your services, patience, & attitudes. Thank you! read more

Had my truck at a local shop for a radiator issue and was told that I needed brakes and rotors all the way around. The quote was $1100, which is waaaay too much for such a simple job. I saw a commercial for Ooroo, which was strange, since I usually turn channels when a commercial comes on. I did some research and found that people were generally happy with Ooroo. I asked for a quote online and received a call the next day. I was quoted for "a worst case scenario" where all brake pads and rotors would need to be replaced. They gave me a reasonable quote and I made the appointment. I took my truck in and a few hours later, I received a call from the service writer. BOOM! I only needed pads and rotors on the front! They did the repair and I was on my way. So happy I took a chance on this business, and I definitely will use them again for my auto service needs. I hear they have a mobile service and a shuttle service to get you home when dropping off your vehicle, but I didn't use either on this visit. But I'm sure it would be handy. read more

Car needed new brake pads. Was told by the dealership the job would be about$950. We went to Ooroo and were told "We can do the job for $150 less per axle to do the same thing". Guess what? We got a bill for $958. Talk about bait and switch. Took the car in at 7:30didn't get it back until 5:00. Heard good things about this place. Just want to know why were we given this line of how they could do it cheaper than the dealership? Not sure I'm taking my car back there. read more

I've been a customer for over ten years. The manager Dustin is a straight shooter and will answer all of your questions before work begins. As work is in progress if an undetected fault is found you will be notified in a timely manner and given a detailed explanation of the fault found and what your options are. Thanks Guys! read more

I received great service and they do a good job of doing what I ask. Their service of shuttle service is wonderful and I so appreciate it. I would always trust them to do a great job read more

I brought my car here for what I thought was a mechanical issue. It turned out to be an operator error issue. Dustin was awesome and did not make me feel stupid, although I clearly was. There was no charge for my stupidity, although there should've been a stupid tax.. BTW, is the cleanest nicest auto shop I've ever been in. They've offered a shuttle service to and from. They have earned a new customer. read more

Had some work done at OOROO on our Toyota. Dustin (store manager) was great to work with. He was detailed and courteous in answering all of my questions. We will definitely be back. You should bring your car here..... read more

I was having issues with my car stalling after rough idling. It happened multiple times before I brought my car into Ooroo but of course the issue didn't happen once it was brought in. However the team there did not give up on finding the problem. After a day they were able to identify an issue with the purge valve in the gas tank which was causing fuel to flood the engine leading to a stall. They ordered a new part from Kia tested it out and had it done the next day. The atmosphere is clean and has a good appearance...not like some auto shops where it's super dirty. The staff is very friendly and talked to me with words I could actually understand instead of a bunch of jargon which is what usually happens at auto shops. If I ever have a need for auto repair in the future I am definitely bringing my car to Ooroo! read more

5 Stars for this auto-shop. My technician Dustin regularly kept in contact with me on the updates of my vehicle and previous repair history. My vehicle had a radiator leak they fixed on short notice. I mixed up the pickup date and the team was still able to accommodate me after hours. Thank you to the OOROO team for your professionalism! read more

Everyone was so friendly and knowledgeable! The service was prompt and efficient and so convenient! This is the second time we've used their service and will continue to in the future! read more

I had an appointment for an oil change. Left the car at 8:00 a.m. and it wasn't ready until 5:00. I think this was excessive. And, the oil change cost me $91.42. This also being excessive. Question recommendations needed that they suggest... read more

the service persons were knowledgeable and very efficient at the repairs. The front desk checked me in promptly and kept me informed. The price was very fair. read more

Mobile service on my truck. Logan was on time, friendly and knowledgeable. He answered all of my questions and then performed the service required and a safety check. OOROO have been maintaining our vehicles for over 10 years, extremely happy with the quality of service we have received. Thank you read more

I have been taking my 2012 Rav 4 to Ooroo for a few years now. These guys are great. They go out of their way to help wherever they can and provide a great service for a very good value. I'm always pleasantly surprised when I'm told how much I owe for the service provided. It's always less than I expect. I couldn't even think about going some place else. You gotta try this auto repair shop - they are honest, reliable and reasonable. You don't see that very often these days. read more

Great service and very knowledgeable and HONEST!! Love that they give you a ride home and pick up if needed.

Be cautious if you are considering this shop's services. I no longer trust this shop's honesty or expertise based on my experience, despite all of the positive reviews. During a cross-state trip to visit my father, I had a highly disappointing experience with this mechanic. My car's check-engine light came on, and after a diagnosis from a reputable mechanic showing a need for a valve body and solenoid replacement, I was told they could not perform the work. I then contacted Ooroo, and hesitantly agreed to let them reassess the situation. They claimed the entire transmission needed replacement, quoting me an astronomical price of $10k (which is far more than the car's worth). Naturally, I declined. I paid them $142 for their time, arranged to pick up the car, and requested they not clear the codes. Unfortunately, when I received the car back, the codes had been cleared. The diagnostic paperwork I received simply said: "Technician Note: P2767 req new transmission. Tcc slipping. No point in doing a valve body on a transmission with 200k". That was it. Upon returning home, my regular technicians spent nearly a week re-diagnosing the vehicle because the memory had been erased. The same issue was found as in Arizona--code P2762 for the Lock-Up Duty Solenoid Malfunction. We proceeded with replacing the valve body and solenoid. Furthermore, feeling skeptical, I ordered a transmission service just to be certain everything was in good order. No more slipping, no more warning lights--the car drives well without any transmission issues. All totaled, with the valve body replacement and shipping the car home, I ended up paying just about the same amount that Ooroo's techs originally quoted me on the phone just to replace the valve body. Overall, this was a very disappointing experience. read more

Friendly and efficient service, door to door shuttle service as well. When I picked up my car, the representative walked me out to show me what they had found and gave me throw information about what to do next, without trying to sell me anything. Felt like I was taken care of and will definitely go back. read more

I knew the thermostat in my 2018 XT5 Cadillac was going to need to be replaced. I knew from research that it would be a labor intensive repair ($$$) at the local dealership. One day it finally failed and I drove right to OOROO Oro Valley. The vehicle had to sit there for the weekend but I was assured that it would be parked inside (and it was !!!). First thing Monday morning I received a phone call with an accurate repair estimate for the job and gave the go ahead. Early Monday afternoon my vehicle was ready to be picked up. Although the bill for services was expensive I know for a fact that it was a lot less than I would have paid at the dealership and I most likely would have been waiting at the very least 3 or 4 more days for my vehicle. My XT5 is running flawlessly and I couldn't have asked for better service. I'll be back !!! read more

Saved the day. Friendly, fair, and fast - I couldn't wish for anything more. I am so grateful to have found a service & repair shop that I can trust. read more

Great service, very friendly & good value! I called a few places to get a quote for new front struts for my SUV. I called and spoke with Leroy; they had vey competitive prices, got back to me quickly and Leroy was very friendly and explained everything in layman's terms to me. They got my car in quickly, work was done quicker than expected and they offered a free shuttle service. Although, truth be told, I could've stayed there all day working on my laptop. The had a table and chairs, sofa area, coffee, snacks and amazing views of the mountains inside. I wouldn't hesitate to bring my car here again. read more

Had to have work done on the Explorer I was nervous as it has 170,000 miles on it. But I've taken real good care of her with parts oil changes.... They do quality work & tell you exactly what's wrong. Had my car back in 8 hrs. Definitely recommend. M. read more

Everyone is always pleasant and professional. I've been using them for six years. They are honest and fair.

As always, quick to diagnose and fix the problem. Staff is friendly and knowledgeable. This is the best auto repair shop I have been to in my 20 years in Oro Valley. I wish I had discovered them sooner. read more

Take great care of our cars. Plus free rides to and from dealer. Make good on any issues

Third time using OOROO, and just as happy and satisfied as ever. I called Friday for an appointment, needing an oil change on my car. Easily booked it for this morning. Turns out my daughter's car wouldn't start this am, and I was able to add it to the service. They called as they arrived, on time, and quickly did the work. It was clean and the cost was very reasonable, especially considering they came to me. Highly recommend. And will use again. Excellent communication. I do have a job that will require a visit to their shop, but for most typical stuff they can do it where you are. That is a great convenience. read more

I stopped by to check and see if I could get in for maintenance but they were booked. The best part was one of the mechanics was willing to answer a few questions about my problem and I was able to fix it myself. Very personable and friendly. read more

Great and dependable service. We are so happy they are part of our neighborhood! Thank you!

My son had issues with his truck & was visiting us. He took the truck to Ooro Auto & was very happy with the results! We will use them in the future. read more

WOW! Jorge and Jose came out to fix what another mechanic (from a different company) had messed up (to jump a battery he hooked the terminals up backwards and said "oops". Even with two battery packs, he couldn't get it jumped.). These two came out, were highly personable, and got straight to work. Clearly they knew what they were doing. They started it easily. They reassured us that the first guy hadn't hurt the battery or blown a fuse. They said the alternator was fine (something the first guy said he couldn't check, though usually it's on a battery pack). They answered all our questions. We feel quite reassured that the RV is fine, listened to a couple suggestions they had, and actually had a pleasant, stress-free visit with car mechanics. Yehaa! We would highly recommend them and this mobile service company. read more

I've been to this place many times, they even come to your home and provide service on wheels. The place has a homey vibe inside,not like the average repair joint, super clean, the lounge area has snacks, TV, coffee etc. They are not the least expensive, but I've always been satisfied, as well as my wife. Super professional, friendly and extremely clean. read more

Recently used the OOROO 2U service for an oil change and wow. They came out to my office, picked up my keys and did my oil change in the parking lot while I was busy at work. My car was ready and waiting long before quiting time and I was out almost zero time. I have 2 young kids so scheduling time for an oil change feels like a juggling act. Now in the future I'll just schedule OOROO2U to come to my house and get both mine and my husband's cars while my kids are happily entertained at home and I can still get stuff done around the house. I'm surprised I've never seen a model like this before! I can tell this is the beginning of a great car service relationship! read more

I continue to enjoy the quality mobile service received from this locally owned business. George, my technician, is thorough, efficient and professional. I was able to watch our 2 yr old grandson while he finished up a complete oil change w/ the cabin and air filters - the latter items were due for replacement and not p/o a hard sell. We subscribe to the VIP club and don't regret that decision made a few years ago. Check into that as it is a solid value -- today's work was covered by our club membership. There are several choices nearby for your car and/or truck service but our allegiance is still with Ooroo Auto. read more

EXCELLENT diagnosis and service, even to the point of telling me I hadn't driven enough to need an oil change!

Avoid. I started out using their mobile service on a couple of jobs and thought it was great until my next oil change. My toyota truck had to be sent to the dealer by the next shop (oil change) because the drain plug was so over-torqued by their tech. And on my porsche they tried to use a boxster filter and Pennzoil on a 911 without letting me know but I caught them. So I figured.. maybe just go to the shop... set an appointment two weeks in advance... i specifically requested they have all the parts and Mobil 1 oil in advance of the visit.... I arrive on time... and they are unprepared after weeks of notice... they say they will need the car for at least 8 hours.... and confirmed they didn't order any of the parts including not having the correct oil on hand... may take longer than a day.... to do a pre-planned approx. $300 oil change with a promise to have the parts in advance. Very disappointing. I am probably lucky to avoid the service... who knows what careless thing might have occured? (owner can feel free to call me anytime btw) read more

Outstanding, reliable service. Never a disappointment. The technicians are very professional and up to date on the latest of automotive technology. read more