We went to Camping Nation to look at an RV. In the beginning, the experience was great. Our…read moresalesman was friendly, responsive, and helpful. He told us he could get us a low down payment, include backup cameras, and apply a diamond coating to the RV if we purchased that day.
We were also told:
All cosmetic issues would be fixed
There were no leaks or water damage
The failed exterior seals would be redone
Mechanical issues would be addressed
The roof would be fully resealed
Based on those assurances, we signed paperwork that day.
From that point forward, it had been downhill. A week later, we went to pick up the RV. It looked like nothing had been done other than a poor wash job. The promised repairs were untouched. We brought up the issues again, so they kept it a few more days.
We returned again. A couple minor cosmetic items were addressed, but the roof was still not done. We called and arranged to bring it back specifically for the roof.
They kept it several more days.
One important detail: the faucet was leaking from the very beginning, but we didn't realize it at pickup because water was never hooked up during the walkthrough. Once we got the RV home and connected water ourselves, the issue became obvious.
A bigger issue showed up immediately after that.
The very first night we had the RV at home, we woke up the next morning to find the entire underbelly flooded with a massive amount of water -- easily hundreds of gallons. We were explicitly told there were no leaks or water damage.
Later, we were called to sign title paperwork that should have been sent two weeks prior. While there, we inspected the roof ourselves. One small area around a ladder post and one spot near the front had sealant. The rest of the cracked and failing seals were untouched.
The maintenance technician told us they had used a full tube of Dicor and had to go to the store to get more. He specifically said he would go pick it up on his lunch break because they didn't have any in stock.
In reality, it appears only one tube was ever used. The roof clearly was not resealed.
We were then called and told the RV was ready.
Nothing additional had been done.
We live over 100 miles one way from this dealership and made multiple trips. Every time we were told it was fixed. Every time we checked it ourselves and found it was not.
We sent detailed close-up photos of the cracked roof seals. At first, a salesman insisted there was nothing wrong with the roof. After seeing the photos, he quickly changed his stance and began apologizing.
The next day, the maintenance technician called and again tried to argue that the roof did not need repair. We were then told to bring it back again and that the owner would personally reseal the roof.
We have given at least four opportunities for this to be corrected.
We were also told that if we brought it back again, they would reimburse us for gas. Once we explained we are now over 450 miles away, that offer was immediately withdrawn and the conversation shifted to "let me send you your warranty information."
At that point, we decided to handle the roof ourselves because we no longer trust their work.
It took approximately 15 tubes of Dicor to properly seal the roof. That alone shows how inaccurate it was when their maintenance staff made it seem like one or two tubes meant the job was complete.
Even after all of this:
Exterior seals were still failing
Multiple promised repairs were incomplete
The awning still catches on itself
The built-in vacuum system does not work
Now our options became:
Continue hauling the RV hundreds of miles back and forth
Or fix critical issues ourselves and/or use our warranty because they failed to complete the work after multiple attempts
We were repeatedly told repairs were completed when they were not. That is the biggest issue here.
The sales process was smooth and professional. The maintenance follow-through has been inconsistent, incomplete, and unreliable.
Buyers should physically inspect the roof, seals, plumbing, appliances, and all systems themselves before leaving the lot, and ensure water is hooked up and everything is actively tested.
We are extremely disappointed in how this has been handled.
