1. AutoZone Auto Parts

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Mesa, AZ

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AutoZone Auto Parts

3.4 (18 reviews)
Closed • 6:00 am - 12:00 AM (Next day)

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11 years ago

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2 years ago

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9 years ago

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13 years ago

I've always received great customer service at this location.

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8 years ago

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8 years ago

I can't explain how awesome Zane and Gill are! I highly recommend this location! They were so helpful

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12 years ago

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Review Highlights - AutoZone Auto Parts

“Christopher at Power and Main was awesome replacing my battery today.”

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AutoZone Auto Parts

AutoZone Auto Parts

(16 reviews)

my truck had been starting rough so i stopped to have the battery checked. Gavin tested the battery…read moreand advised it was failing. He showed me options for batteries and i purchased one. i asked if he can install the battery for me, and he agreed. He had some trouble removing the connection and a lady (the manager?) came out. i asked her a question about what she sprayed on the connection, she ignored me completely. Gavin finished installing my battery, was kind, courteous, and professional the entire time.

This review is not written to discourage others from shopping at this AutoZone location -- it's a…read morereflection and a heartfelt call for stronger leadership and greater empathy from the store's management team. Recently, I found myself in a difficult situation when the water pump on our Mercedes went out. None of the local stores had the part in stock, so I spent nearly $400 ordering it directly from AutoZone's website. While waiting on the part, I parked in a clean, out-of-the-way area of the lot where no cars typically park, and began preparing the vehicle for the installation. What followed was surprising and disheartening. Instead of a simple conversation or a show of understanding, the manager made the decision to call the police on me. Thankfully, the responding officer showed empathy and chose not to escalate the situation. Unfortunately, that wasn't the end of it -- the store's contracted tow truck was sent out twice, though even the driver expressed discomfort with towing us, recognizing the situation for what it was: people going through a tough time, trying to fix their car and move on respectfully. And yet, early Sunday morning -- 8:45 AM -- I was berated by the manager in front of her staff. I apologized, explained I was nearly finished, and asked for just a few more hours to complete the repair. Her tone remained harsh and dismissive, calling our vehicle an "eyesore" more than once. For context: our Mercedes, while temporarily immobile, Blue Books for over $20,000 in its current condition. So to call it an "eyesore" was not only inaccurate -- it was unkind. As someone who has worked in hospitality and management for over 15 years, I've faced far more difficult situations with far more grace. Leadership is not about flexing authority -- it's about setting the tone, finding solutions, and recognizing when compassion is more powerful than control. Had she approached me respectfully, I would've gone the extra mile to finish immediately. Instead, the energy she gave was adversarial from the start. This review is not about revenge or anger. It's about the hope that this manager reflects on how her actions reflect on her team and on AutoZone as a whole. Management is a privilege, not a platform for power trips. And when you're in that role, you're not just solving problems -- you're teaching your staff how to treat people. I truly hope she sees this not as criticism, but as an opportunity. With the right mindset, she can grow. She can choose to lead with empathy and teach her team to do the same. Because in the end, it's not about a car part or a parking space -- it's about how we treat one another when it matters most.

AutoZone Auto Parts - autopartssupplies - Updated November 2026

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