My bag broke within one week of light use!! Omg I've never ever had ANY bag break on me least of all a chanel! The store was crowded, sales staff were all busy and seemed aloof. I hated having to wait for service because this is CHANEL not Sephora! They also didn't have the bag I had originally wanted so the sales lady convinced me to get the classic jumbo ( display model ) which turned out to be junk. I exchanged it at the ala moana store and I had sknce made that my go to shop. Never going back to rue to cambon again though I had a good time taking photos of the famous chanel stairs and drinking champagne I thought my sales lady ( Chinese ) had only sub par training. Didn't even bother explaining how to keep the bag stored properly. What a horrible first experience with chanel, too bad it had to be the flagship store at that. read more

Chanel - With the famous staircase - Cosmetics & Beauty Supply Near Me - Paris, 75

Chanel on Rue Cambon was high on my destination list when I started planning our trip to Paris. There are many Chanel boutiques in Paris but this is THE Chanel boutique to visit. After the morning tour at Musée du Louvre the hubby and I walked to this fabulous haven of Chanel. Due to popularity of this location they were completely understaffed. We were there on 9/10/12 (our 1-year wedding anniversary) which was a Monday and they were insanely busy. Don't take it personal if the sales associates ignore you. Once you have their attention, they are there to serve you and only you. I suggest that lookers not bother asking for help unless there's true intent to buy. I didn't mind the wait as I took it all in. I perused all corners of this beautiful store. I was in search of a small to medium size cross-body bag and found 3 that I loved. (see pic) I adored the square mini version of the classic but it was much too small. It only fit my cell phone & compact. I ended up buying the small classic in black patent leather. I get so many compliments on it and so happy with my purchase. The sales associate advised me that several styles are available only in Paris so that explains why, to this day, I haven't found my bag anywhere in the US. I initially went with a tax refund in Cash but they couldn't process it at Amsterdam airport at my departure so I mailed it at one of their drop boxes. My refund cleared in November. The prices are only SLIGHTLY cheaper than the US plus, you receive the tax refund. I'm not a huge Louis Vuitton fan but found their prices to be much cheaper in Paris than the US. I bought my hubby a wallet for under $350 (incl tax refund) and the same wallet retails here for $460 USD ($500 after taxes). Don't expect such a deal for Chanel. read more

Chanel - bought the black patent - so versatile & cute! - Cosmetics & Beauty Supply Near Me - Paris, 75

This was, hands down, the best shopping experience I've ever had at any luxury designer store. No, anywhere. Located on the charming Rue Cambon, this location is the original, now flagship Chanel where Coco lived in the flat above. We came by on a Saturday before noon, and it wasn't all that busy until much later around 1pm (yes, we were here for over two hours lol). We browsed through the entire store and then we were approached by Jun, who worked with us during the rest of our visit. She spoke Mandarin Chinese, English, and French, making it very convenient for us. We were offered complimentary beverages, such as orange juice, sparkling water, hot tea, eater, and champagne, which was lovely. Imagine being surrounded by beautiful bags, while sipping on a glass of champagne -- every girl's dream come true! The only thing missing were diamonds. I really liked Jun because she went above and beyond, was so patient, understanding, and friendly. I spent a really long time trying to pick out a bag for myself being the indecisive person I am, so I'm grateful she wasn't annoyed pulling out and putting back the same bags over and over again. In the end, we got a Boy bag, two WOCs, and some jewelry for a steal, due to the slightly reduced prices and VAT return. Inventory is pretty large and they will definitely have the newest seasonal items in stock. Unfortunately, no photos are allowed inside, unless you want a photo at the famous staircase leading up to Coco's old flat. Chanel stores around the world offer black boxes with your purchases, whereas you'll receive the coveted white box at this location, which makes it all the more special. They also offer white unmarked white plastic bags with snap closures to cover your shopping bag to not only protect it from weather, but to help prevent street robbery. If you're really afraid, they also offer free delivery to any address in Paris, so you don't have to walk around all day with your heavy shopping bags, especially if you're from out of town. Shopping here was definitely a check off my bucket list and believe me when I say this store is a must-visit if you're ever in Paris and love handbags, even if you have to make a detour. read more

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Madame Chanel was truly ahead of her time. Her style chic but not so avant garde to the point of grotesque. The coveted CC logo is what women want, what women crave. It's again, a status symbol to hang a designer from your arms or wear around your neck, ears etc. It's status, for those around you to wonder if that quilted bag with the double C...real? This place is a bit more special than most of the designer stores as it IS the original location to where Coco opened up her storefront here in Paris. I think that this is a nice little read: http://www.thecoveteur.com/gabrielle-coco-chanels-apartment/ The sales people are quite nice and helpful. The selection of bags, sunglasses is quite large. So, if you want a bit of history while dropping $500Euros on a necklace of faux pearls, stop by Cocos original Paris storefront. read more

Chanel - Happy Wife, happy life! - Cosmetics & Beauty Supply Near Me - Paris, 75

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I don't really understand the hype, but I know my fiancee was head over heels about coming here. She has been saving up for months and was deadset on getting some purses on our trip to Paris. So much so that I made sure to do my research and take her to the flagship store. She was so happy about the overall savings from purchasing it here vs in the US, it comes down to about a 10-15% savings after the tax rebate/refund. The service here is so quick and thorough. You are only allowed to buy 1 chanel bag per 2 months, but they made an exception for us. Peter, our sales associate was wonderful. We were in and out in about 30 minutes. It was packed, but he made it seem like we were the only customers in there. Be sure to stop by here for the limited white boxes and bags. read more

Love visiting Chanel's first boutique...elegant, classic and made my first Chanel purchase during my first trip to Paris. There's a first for everything! What a memory. read more

I am a little Chanel addict.... It's my husbands fault, he started it! Chanel to me is the epitome of class and elegance and Is just so luxurious. So of course on my recent trip to Paris, there was no way I was going to skip a trip to a Chanel store in Paris. Because come on, Chanel is as Paris as the Eiffel Tower, and foie gras. But on to the real story - I haven't ever seen anything like this in my life. A Chanel so busy that you would swear it was going out of business. People face timing with people half way across the world asking them what they wanted, fights over handbags and someone who spent 280,000 euros on handbags (not me, damn!). Since they are so busy, service is a little slow but once you have a sales associates attention you are their main concern until all of your questions have been asked or your purchase complete. So if your in Paris and love pretty things as I do... This is your place! Oh and they have the best selection of Chanel goods I have seen! read more

Chanel - Cosmetics & Beauty Supply Near Me - Paris, 75

Kadi is the absolute best shopping assistant ever! She helped me find my dream bag, and was so sweet and helpful. Hands down best Chanel store I've ever been too. So lucky to grace the same stairs as Coco did... read more

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I got my tax refund back to my credit card! The website link is below for info on getting your refund. Also there is an email address (once you have mailed in your refund request) to follow up and whether the refund was approved/processed. They are really quick in their responses. http://premiertaxfree.com/ read more

When in Paris, one must visit the Mothership! This is the original Chanel boutique - at first glance, it's on a street off of Rue St. Honoré that seems nondescript until you see the white Chanel awning. I had to queue up and wait to get into the store. Someone in the line questioned that it was ridiculous that we had to wait. I'm not sure if this person is aware of how security has to keep an eye on the craziness, but every other Chanel/LV store around the world has queue, mostly from tourists. People need to get over it and queue up just like everyone else. With that said, when you enter the store to the right is the iconic staircase that Mademoiselle Chanel herself sat at the top of and and watched her fashion shows. There is also a large picture of her next to the stairs. One of the unique things about this store is that it is the only store that has the white Chanel bags and boxes that say 31 Rue Cambon in black lettering. Every other Chanel store in the world has the black bags and boxes with white lettering. There is also a dedicated person who will take the time to help you with your VAT receipt. I also saw several customers who bought purses or clothing have their purchases put in a plain brown plastic bag to keep their customers from being targets of muggings. The Rue Cambon store is a must see for any fashionista. Be sure to stop by, look at the mirrored staircase and pay homage to one of the most influential designers of our time. read more

The Chanel at this location is the flagship store. The Mademoiselle Chanel lived upstairs and used to design upstairs as well. The sales people are magnificent. They know all of the details about the bags and the history of Chanel, so be sure to ask a lot of questions and find out about all the details of the bags you are looking at. For example, there are little additions that Coco Chanel added to the bags to make her life easier, i.e. the red/maroon lining in the bags were added as she aged because it made it easier for her to find things in the bag with the maroon color contrast (instead of black). They will serve you champagne, tea, sparkling water, so you won't be parched after talking excitedly about the bags you look at. Also this is the only store that you will get the white box. Every other store only has black for your purchase because they aren't the original. It is worth a detour just to check out. The chanel mothership!!!! read more

The first few days after a big bag purchase are always best. Filled with excitement, pride, happiness and perhaps a tinge of guilt after spending so much on an accessory. This store provided the best experience and although I spoke no french, my consultant, Matthieu, was just the sweetest and most knowledgeable. I had an idea of the bag I wanted but he helped me narrow it down by leather, chain color gold or silver and size. He also showed me a few similar ones as comparison in the same bag category. He made suggestions based on my style, hair color even, and was very observative and sensible. The store really did not disappoint. He wrote such a sweet card inside and also wrapped the bag with perfection. Everything from the wait to the transaction of the payment was easy and smooth. I am in love with my new bag! And so glad the store could provide such an excellent experience to match. :) read more

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It's ridiculous how crowded the original Chanel store was. So many people were there actually buying stuff, it was crazy. It's as if it was a sale day at Macy's. I didn't feel like this location was any more special than say, the NYC flagship. Too many tourists, too much hype. I guess if you have money to blow, it'd be cool to say you bought your Chanel bag at the original location but me? I'd rather buy it in the comfort of my own city. read more

Went to the Chanel flagship store expecting a wall of people and waiting an hour for service. Surprised to find that, even though a bit crowded, not a sea of bodies. Found help very quickly and received impeccable service from Monica who helped us. She even took us to the famous Coco Chanel stairs. We were even with a Chanel perfume gift since it was my wife's birthday today. She was so sweet and helpful. You definitely get what you pay for here -- from the service, to glasses of champagne (or whatever you want to drink), to the high quality products. Now the wife wants to make regular trips to Chanel Paris for shopping. Besides being a bit crowed and having to wait a bit for service, I can't think of a single negative experience we had at the Chanel Paris flagship store. Come on, it's Chanel, so you're going to be treated well if you're BUYING. Don't expect same level of service if you're just "browsing." read more

Chanel - The woman's bag section is the craziest of the entire Chanel store. - Cosmetics & Beauty Supply Near Me - Paris, 75

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THIS STORE! WOW!!! If you are in Paris you have to go! It should seriously be on the top 10 things to do in Paris. I met Celine and she is absolutely amazing! She's knowledgeable and passionate about the brand. If you are looking for an SA at this store she's your girl! read more

As a huge fan of Chanel, the Cambon store was a must visit for me when I was in Paris and it definitely did not disappoint! The store was big and the stock was amazing. They had a large selection of colors, leathers, and hardwares for every bag. The wait wasn't too bad either. I was expecting a longer wait time since the store is always busy (because it is the flagship store), but I was assisted pretty quickly and I was out pretty quick too. The SA who helped me was very sweet and knowledgeable and offered us some refreshments as well. Payment was done in a private room and you need your passport for the VAT refund documents. I unfortunately forgot to bring mine, but luckily I had a picture on my phone which they accepted. All in all, it was a lovely experience and I felt very welcomed in the store! Taking a picture on the staircase leading up to Coco Chanel's apartment is a must!! read more

Chanel - Cosmetics & Beauty Supply Near Me - Paris, 75

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I had such a wonderful experience here today. It is my birthday and my husband brought me here to buy something special. I received amazing service from a young man in the handbag section. I wish I knew his name. I told him it was my birthday and when I was making my purchase, he brought me a small gift bag with some lovely Chanel skin products in it. SO SWEET!!!!!!! On the way out, another salesperson offered to take me to see Ms. Chanel's famous staircase. It was a magical hour in Chanel. Merci! read more

Chanel - Cosmetics & Beauty Supply Near Me - Paris, 75

Ahhhh, the flagship aka mothership! This is what dreams are made of. I walked in gitty and in hopes of finding my the bag I had wanted. This store is huge and has more in stock than the others. There is more staff here on hand and even though there is a queue, they are very helpful and very nice when it is your turn. They also have more items (I saw what they had in jewelry and it's about twice as much as a different boutique). They did not have the bag that I wanted. However they will go out of their way to find something for you or similar items that might work for you. Amazing experience and great staff! read more

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It's always been my wife's dream to shop at the first Chanel store. I must say the experience did not disappoint. Our sales associate was very friendly and patient in showing us various bags and wallets. The checkout clerk was also helpful in explaining how the VAT refund would work. We will definitely be back next time we are in Paris! read more

Chanel - Coffee while waiting - Cosmetics & Beauty Supply Near Me - Paris, 75

When you're shopping at Chanel, you already kind of expect subpar customer service unless you're dripping in diamonds and wearing designer duds with a Birkin in hand. But in my case, it was hard to find someone to help me out initially despite the store not being too packed. Being a Chanel in Paris, I expected a little more in their selection but found their store wasn't much different than the one I visited in London. I asked for a small classic flap purse in black but was told they didn't have that available, but wasn't shown similar items to what I wanted. It just seemed like the salespeople were just indifferent. I was still surprised the service didn't improve much more after I bought a chevron boy wallet on a chain and a medium classic flap style with caviar leather. With that kinda of money being spent, you'd expect their service to improve slightly, but it didn't. I saw some people getting coffee and champagne while I was waiting for my water, which I had to ask for twice. The only person that I found friendly was the cashier who thoroughly explained the VAT process to me and seemed genuinely nice. After some people purchased items, they were offered to take photos by the Coco Chanel staircase while my salesperson didn't even offer me that opportunity. Definitely satisfied with my purchase but disappointed by their poor customer service. read more

Chanel - Cosmetics & Beauty Supply Near Me - Paris, 75

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Decent service but limited quantity. You will save at least $600 and up purchasing a small WOC or purse than in the U.S. I came with the intention of purchasing a mini flap and there was not many to chose from. I then looked at the card holder and they only had black. I was told more may come for the upcoming season but I was only there on vacation. I still couldn't leave empty handed =] read more

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Interesting spot. My wife was excited, she picked up a few things. All I could do is sit back a pray they didn't bring out the limited edition Coco slippers with silk robe and matching head scarf. The wait time for someone to assist us was long, however once we got the sells person attention it was fine. It's a unique spot and apparently the original apartment is above the store. read more

Chanel - Cosmetics & Beauty Supply Near Me - Paris, 75

I bought a pair of booties at the Chanel store at the Bon Marche in Paris, end of August '19. I wore them twice outside and the silver lining on the heel of the boots started to chip. So I immediately took them to the flagship store in NYC, they said they couldn't help and suggested I speak with customer service. I called numerous times, they said they were following up and after 3 weeks, told me they wouldn't be able to help me. In January '20 I was in Paris again, and decided to take them back to the Bon Marché. They said they would take them in and look into it. I was hopeful. Went today to pick them up as I got an email from them (late Feb '20), and I was told again the silver lining could not be fixed!! I paid €1100 for a pair of booties that are obviously defective, they wouldn't offer a credit or a replacement. I am deeply disappointed. I've been a very loyal customer of Chanel for years but this is just not right. Your customer service and policies need a drastic upgrade. read more

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Got red carpet treatment over at Chanel Paris. ALL The Staff are extremely Awesome! I'll definitely come back in few months!!! read more

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Came here as a 4 day mini trip from London. This place is so chaotic! But as the original Chanel I was excited to be here. A con is that you cannot touch or try on the bags on the shelves- u must wait for assistance which can be 30-60 minutes. If you go, ask for Arianne, she was so helpful- plus I was able to take pics by COCO Chanel's staircase. A must see for a Chanel fan. read more

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Customer service here was shit. They don't Pay attention to you unless you spend money over 1000 euros. People here were rude. Not saying they are all the time but today 10-24-19 they were "short staffed" and rude. Wouldn't waste my money here. There was more than 10 people standing around but didn't want to help Americans. All they want to do is talk crap about americans in french. No need to shop here unless you speak french. If you speak french, you get the best service. read more

Always want to visit the ChanelFlagship store which motivate me come visit Paris. I was cruising around the store until an associate greet me and informed me to go over to the handbag area. I was thinking an associate will come help me by simply stand by the counter, which I did for half an hour watching other ladies were being helped.The wait was too long and I happened to ask WanYan when she finished with a customer. She said I am supposed to be greet by a host who will assign one of them to help me but I did not get that service. Anyway, she got approval to help me out. I was looking for the mini classic with lambskin but it was out of stock since couple months ago. I mainly looking for black lamb skin bag with no partial leather chain and also can do long enough cross body. The chain from classic is too short. WanYan showed me couple bags but none of them meet my strict/ideal criteria. She was being very patience, polite and know very well of the available handbag style. Although I did not have purchase transaction with her, she still let me to take picture with the Chanel portrait and the famous stair. I really appreciate her hospitality, which I would say I receive the ultimate Chanel experience. I would go back to her if I return and highly recommend to all of you!  After I leave 31 Cambon without my ideal handbag, my father encouraged me to try my luck at 19 Cambon which is right next door. This time I lower my standard. I was immediately greet by an associate and Pauline was assigned to me. I told her I want crossbody, black lamb skin bag. She quickly showed me couple of them, one of which has beautiful lambskin quality which I been dreaming of, plus the classic CC turn lock. The only trade off was the partial leather. The dark black lambskin really drawn me into it. We noticed there was an obvious scratch in the front but Pauline said that is the only available in the store, but it is not fair for me pay several thousands for a scratch up bag. My mother asked her to check other store, then she called 31 Rue Cambon which it has a brand new, untouched one. I only have to wait 10 minutes. I asked to open up the paper to inspect the chain given my first Chanel WOC has a twist chain. Pauline get very impatience and not happy that I request to open up the paper. It is nothing wrong for me to inspect the quality before the purchase. This is several thousand, not several euro/dollars. Then I wear the new bag and she was complaining to me I can only try on the display bag. She was tapping her finger and said in French of how "picky I am" to the guy who transport the bag from 31 Rue Cambon. I ended up purchased the bag then her attitude changed! I would never forgot I have such a horrible experience at Pairs Chanel. I feel pressurized and rush. I hope she either make changes or leave Chanel as all customers need to be treat nicely with or without any purchase transaction! If I lowered my standard earlier, I would have get the bag from WanYan at 31 Rue Cambon! All other stuff at Chanel is very helpful, especially in explaining the VAT process with me. read more

Came to this Chanel flagship store in Paris on our last here. Staff was super friendly and nice. They took the time to help us with any questions we had on products and pricing. Although some of the stuff we wanted was sold out, there was an amazing 30-50% discount on selective items. read more

I have to share my experience at Chanel on Rue Cambon because it was pleasant and pretty swift. My friend and I were 3rd in line outside the store on a Monday (in May 2014) with 15 minutes to wait before store opening. The street was relatively quiet yet we probably saw 3 women walk by with their coveted Chanel bags. I can tell the few people waiting in line stared when they walked past us, me included, as that is what Chanel is known to do. *** The highlights are not only the bag but I had the best S.A.! Her name is Marie R.S. Upon store opening, I think she approached me in less than 2 minutes to ask if I needed help. Marie gets top ratings for answering all of my questions related to pricing, proper care of the bag, bringing over the styles I asked about, and helping to narrow down my choices. She was calm, attentive and so professional even when I seemed rushed and overwhelmed with the selection of bags. She didn't push on any particular style either and she offered water. Once I made my choice, Marie escorted me to an available cashier to ring up the purchase and fill out the VAT detaxe form, then she stepped out to wrap my bag with pleated tissue paper in the white Chanel box (see pic) along with an envelope containing care instructions and dustcloth. This is done behind the mirrored walls so I don't think you can watch this process. I don't know if all Chanel bags are wrapped this way but wow, the "unboxing" experience later that day at the hotel made me gasp! Finally, Marie placed the Chanel shopping bag inside another nondescript brown plastic bag because I mentioned that we were heading to the train station and didn't want to flaunt the bag. Note: this entire transaction took place in about 40 minutes so Marie gets an A+ for customer service and expediency. We said our good-byes then she walked us out, all done professionally in a manner I hope others receive when they visit this Chanel store. Practical tips: 1) do not lay anything on top of your bag in order to retain its best shape and avoid scuffs, 2) stuff tissue paper in your Chanel bag then lay flat (not upright) in its dust bag and inside the box to guarantee longevity (bags made with softer/delicate material will begin to slouch over time if stored upright), 3) do not lose the authentication card as these are evidently difficult to replace, so store in a safe place, 4) my S.A. said there is a small clip (not sold in the store) that you can clip/unclip to the chain inside the flap to adjust the length of the strap (I've used twisties), 5) do not throw away the box, bows, camellia, shopping bag, receipt - all are included in the packaging cost that's baked into the price; so find a way to fit everything in your luggage, 6) pack the large box with souvenirs and clothes and check it in with your luggage BUT keep the Chanel bag inside its dust pouch, receipts and completed VAT form with you in your hand-carry to show the customs officer when you claim your VAT refund before leaving the EU, 7) this store is closed Sundays so plan accordingly. read more

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Love my new bag My experience at 31 Rue Cambon was perfect! I was offered three different bags to choose from based on what I told my SA I was looking for and what they had it in stock. I wanted a Boy but apparently these had been going like crazy for the last few months and they didn't have a single one in the flagship or other Chanel locations in Paris. In the end I love the beautiful black flap bag I purchased as it is more unique and a collectors edition. My sales associate was kind and very helpful. Ended up buying a fun pair of SS22 sandals as well, and I just got my $800 VAT refund deposited into my account yesterday after ensuring to bring my passport to Chanel to be eligible. Flawless experience and so special read more

Hands down, the best luxury handbag boutique that make you feel welcome and does not give you the stare when you walk in; regardless if you are going to purchase an item or not. We walked in around 1pm on a tuesday and yes it was extremely busy and there was a line to wait for a sale associate. The wait isn't long but some customers do take quiet some times, which I don't blame them since the price is high. The SA that worked with us name Lucie Larose and she is extremely helpful on my first purchase of Chanel. Who come to Paris and not visit this store? It was the first Chanel Store ever opened in Paris and Coco Chanel used to live upstairs the store. Before Lucie asked what purses am I looking for, she asked if we need waters, or anything to make our shopping more relax.... Of course first purchase of chanel has to be classic flap bag... Lucie was very helpful since I was so indecisive on gold or silver hardware, between jumbo, maxi and medium, beige and black. She had to went inside and took all of them out to see which i prefer. I do not feel rushed nor obligate to buy anything... she even told us to take our times and decide if we want it or not. I definitely recommend anyone visit paris to visit this store and ask for Lucie Larose. The best SA you will ever find in Chanel. read more

Great service and good selection! To answer everyones question: "Is it cheaper to buy Chanel handbags in Paris?" ANSWER: YES!!!! I purchased a clutch, it was 1500 Euros=$1958.00 and the same bag is selling in the SF store for $2600!!! Plus You receive EU tax back if you take care of the paperwork in the airport so dont forget! read more

Absolutely horrid and unacceptable service. My husband and I were on our mini European trip and I had wanted to come here because it is obviously a LANDMARK. I mean, I watched the Coco Chanel special that aired on E! It took quite some time for us to find it since Parisian street signs are either non-existent or just extremely hard to spot. Plus, their streets are zig zags! Anyway, we came in here and immediately were followed by security, like we were going to steal something. Uh, what the f?! It got to the point where once we entered a separate room, the 1st security guard "passed" us onto the 2nd security guard in that particular room by giving him a squiggly eyebrow + eye movement!!!! I was so turned off that I immediately left and headed straight to Gucci. read more

this is where it all started people! it's the fount of chanel style magic! \(^(oo)^)/ the square footage allotted to jewelry is about equal to the size of an entire chanel boutique in a minor US city! there's tons of stuff here that: (a) will never be seen in stores stateside; or (b) you've seen stateside, but had no idea existed in those oh-so-fabulous colourways!! the payment system is a little poorly planned, IPHO; instead of processing payments out of sight, there's a little alcove with a lady sitting behind a desk with a credit card machine & a till . . . the problem is, they have you sit at the desk while they wrap your stuff & the lady runs the charge while you're sitting. this works fine if you're the only person in the store, but at busy times, it results in a small herd of SA's & customers milling about aimlessly in the vicinity, waiting their turn to pay, instead of relaxing on something smooshy, with a refreshing glass of bubbles and plenty of interesting reading materials, like at Hermès down the street (^(oo)^)v read more

Chanel - ce petit porcelet s'est rendue à Chanel! - Cosmetics & Beauty Supply Near Me - Paris, 75

I was disappointed by the service and overall experience. The lady seemed hesitant to be helpful and when they didnt have the bag I wanted in the color I chose, she told me I could check the other chanel store down the street. Of course I followed that by asking if she could check inventory and see if they had it to make the trip worth while. She hesitated for a good 30 seconds thinking over my request and said, "yes". Was she hoping i'd rescind the request during the 30 second delay? The store was pretty empty, not sure what else she needed to do besides her job. Just made it an unpleasant first experience with Chanel and decided not to pull the trigger on the bag besides them having it down the street. I get that you may work on commission, but isn't it just regular human courtesy to be friendly? Especially if your job is to service customers. read more

Hello flagship! I had to come to this location since it was my first time in Paris. The first time I walked into the store was a Monday night and they were swamped with people. I hate large crowds so I couldn't take it and left. I came back again on Thursday and there were still a lot of people but not as bad. I am so glad I decided to come back on a different day. Matthieu helped me with my purchases. He pulled out every bag that I asked for over and over, and was super patient while I FaceTime my mom and aunt over what bags they wanted as well... which meant he showed me a couple bags like 10 times because my family is so indecisive. He was such a good sport and was so amazingly helpful. I had one of the best customer experiences in my life here. He even offered to show me the iconic staircase and took pictures for me. I think I spent probably 2-3 hours in the store trying to figure out everything I wanted and did not feel like I was wasting his time or annoying him, lol. They also offered water, juices, and champagne over and over again. Matthieu also offered to deliver my purchases to the hotel so I didn't have to carry them around, but we decided against it and called a taxi instead. If you ever go to the flagship, ask for Matthieu! He is an awesome SA!! read more

All these comparisons to Macy's are a little ridiculous. I mean, hello, this is still Chanel despite how crowded it may get. And really, let's be honest, an over $1000 discount from US prices for a coveted Chanel bag is worth a little bit of bumping elbows. Typically, I don't write reviews, but I want to give Nicolas, our SA, a shout out for going above and beyond for me and my friends to get the exact bag I wanted brought over from a different store. We had a very complicated situation with store credit and passports, but this store was willing to work with us every step of the way and resolved all our issues generously and patiently. This is a must visit place if you are stopping in from Paris, but be warned you can only buy one bag per passport! Thanks again Chanel for all your lovely treatment. read more

Chanel - Chanel splurge :) - Cosmetics & Beauty Supply Near Me - Paris, 75

This place is a definite stop for me while in Paris. Mademoiselle Coco's Headquarters! Such a yummy place to wind down and take your time in while ogling at all the latest collections of the season. You find absolutely everything here. Mademoiselle's eyewear, handbags, RTW, Resort, Makeup, Fragrances..the place is BIG and the whole layout and aesthetics of the place is so wonderfully thought out and put together. Oh and let's not forget that delicious mirror stairway to the third floor to Coco's apartment that's so iconic! read more

Chanel - Chanel Boutique 31 Rue Cambon - Cosmetics & Beauty Supply Near Me - Paris, 75

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Having saved to make my purchase at Chanel during my recent trip to Paris I knew I had to purchase it at this location. The white bag and box had to return to the US with me. Of course I had dreamed about seeing the staircase to Coco Chanels apartment. Yes its crowded however I received very good service. No need to attempt to speak French here as the employees spoke English and probably plenty of other languages. I went in knowing I wanted the classic bag. I have a few other Chanel pieces but no classic. My salesperson was extremely helpful and patient. I left extremely satisfied and with a sense of accomplishment. If it is raining they give you a large white plastic bag to protect your white Chanel bag and your purchase!!!! Saved $$ by purchasing here. My handbag was cheaper and I received a VAT refund of approximately $600. read more

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Service is always amazing at Chanel, especially when you're buying something at the flagship store! Got offered drinks while waiting for my purchase to complete and got to check out the famous Coco Chanel stairs! They have exclusive packaging for shopping at this location too :) read more

Chanel - Coco Chanel's steps! - Cosmetics & Beauty Supply Near Me - Paris, 75