Let's talk about their product first which is: 1. Timeless 2. Durable 3. Can be expensive Do not go if you are in a rush as you may have to wait in line read more

Patiently waiting in line and humming to the song Killing Me Softly With His Song by the Fugees. An hour goes, and it's finally our turn. Before entering, make sure to come up with a game plan. Expect certain items and designs to be unavailable. However, it is unfortunate that the gatekeeper will not tell you which products are not in stock. Unless you know a plug, this is the risk and sacrifice you must make when shopping. We purchased a wallet for my dad. Although the color we bought wasn't our first choice, we were still satisfied. The personal staff was really friendly to us. I realized in Paris that if you cannot make up your mind, they will walk away. However, that was not the case here, which I appreciated. What's interesting about this boutique store is that it's their first location. It's where all the magic started. Also, for travelers from abroad, take advantage of the VAT refund, which can save you up to 12% of the total price. Make sure to double-check that the information is correct and set aside plenty of time before departure because the line for the VAT refund can be like standing in line at Goyard (again). read more

Maison Goyard - Entrance - Leather Goods Near Me - Paris, 75

The service was great! They were super friendly and did not rush me at all. I did have to wait in line a bit but it was well worth the wait to visit the main store read more

Maison Goyard - Where it all started - Leather Goods Near Me - Paris, 75

Based on reviews, I was expecting our (first ever) Goyard visit to be terrible. We were pleasantly surprised it was the opposite! We made an appointment well in advance and were able to enter the store right at our time. The doorman was very friendly and welcomed me by name. We sat for about 10 minutes for the next SA to free up. The SA who helped us was very friendly, patient, and retrieved every item I wanted to see. Quickly brought us water when requested, and the check out process was quick. They even color snickered our boxes so we know which was which. Three items we wanted were out of stock but not anyone's fault in the store. We had a really great experience! read more

Maison Goyard - Leather Goods Near Me - Paris, 75

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Service at the store with Natalia is horrible. Her actions display absolute racism. Despite already in buying 2 items at this location, my wife wanted to buy a third. The male host standing in front of the store told us we could go to the adjacent store directly across the street to have a third item we wanted to buy, transferred over. As my wife was standing in line, Natalia told the blond lady standing behind my wife to go in the store first. How can she do allow someone standing behind us to go first? Secondly, as my wife was trying to buy an item, the sales person told us it wasn't in stock at their store but was available in the store directly across the street. The sales person told us he could transfer the item from the store across the street. Natalia stopped the transaction and told my wife to go line up. How can she stop a process that they normally perform for other customer. This is blatant racism. If goyard management is reviewing this, I hope you terminate Natalia's employment. When over 50% of your sales are to Asians, I hope your corporate culture is corrected to appreciate your customer base. This type of blatant racism should not be allowed at a name brand like goyord. I will make sure to post this on all Asian social media and repeat this lede postings until your corporate culture towards Asians is improved. read more

Maison Goyard - Leather Goods Near Me - Paris, 75

Went inside to buy a nice staple piece. I wanted the black and orange (classic) long wallet, none in stock, ended up with a card holder! Just not allowed photos in the store ! read more

Maison Goyard - Card holder - Leather Goods Near Me - Paris, 75

Be prepared for a wait, but they do provide an exclusive experience! Everything is boxed and wrapped beautifully.

We went to go buy a present for me. Luckily, we were able to get in the host was gracious enough to let us in, even though we were very close to the. Customer service was good. However, when we asked because the kids were thirsty for water, they did not have any water towards the end of the day. As much as they are a big deal, I hope they are stocked up to treat their guest with at least a simple need as water.. read more

Due to the increasingly high demand and short supply you are extremely lucky if you are able to procure the items on your list. This store receives daily shipments which means getting up early and being the first or second person in line to get exactly what you want. Otherwise, you will likely be disappointed. If you plan you come in the afternoon you're better off making other plans because it's highly unlikely they will have much of anything left. The prices are amazing especially with VAT. read more

Maison Goyard - The line after completing my shopping! 2.5 hour wait at 11:00am. - Leather Goods Near Me - Paris, 75

The experience is fine, but certainly does not feel luxurious. Instead, it all feels very transactional. Compared to other luxury good purchase experiences (e.g. A Lange & Söhne), it simply does not feel special. The sales people are prompt and efficient but certainly not warm or encouraging. It's best that you know what you want in advance. It's not a boutique where you browse. Stood in line for approximately 45 minutes to enter the store. It was apparent that several people without pre-scheduled appointments were able to jump the line due to knowing the doorman (take a breath because it will happen). After entering, a sales women promptly asked what items I was interested in. I showed her the item on my phone and told her the colors I was considering. She promptly brought the bag options. The lighting inside of this historic boutique is honestly not great, which the sales women admitted. I understand that soft warm lighting fits the historical aesthetic but it isn't great for selecting colors. We awkwardly took the bags towards the front windows to evaluate colors in more natural lighting. In the end, I bought a bag. Would I do it again? Maybe but I don't have the brand loyalty to Goyard after this experience that I do for other luxury companies that go above and beyond to be helpful. read more

I waited for about 30 minutes in line but it's totally worth it for the experience of buying your Goyard bag at the ORIGINAL store! I had a very friendly sales rep help me out. I was originally going to buy the St Louie but the lady told me it would wear out easily since it's meant to be a beach bag. I ended up buying the Anjou and I'm so happy with it! Beautiful store with great customer serive. Do visit to look around! read more

Maison Goyard - Leather Goods Near Me - Paris, 75

Come at noon on a Saturday and there is a good chance you can walk in without any line!

We have heard horror stories about what the wait time was like and/or the service. I guess it goes along with anything else in life, you get what you recieve. We arrived in Paris knowing that I would be buying bags at some point. We got lost trying to find food not realizing that Paris shuts down for most of 12-2. We stumbled upon Goyard on Honore at about 4 pm on a Monday The Door Concierge was polite, let us know how long our wait may or not be- told us what the store across the street has and doesn't have allowing some to leave out small line to purchase quicker there. We were allowed to enter after about 20 minutes, Was greeted by a sweet lady that answered all of our questions and brought out swatches with what colors are and aren't available. We got that bags we wanted, paid in Euros and they filled out the proper paperwork for the VAT return. And by the way- WORTH IT! DO NOT LISTEN TO THE IMPATIENT. service was kind, quick and we felt catered too. We did go back to the "Pet" store across the street the next day to purchase the Senat MM. 1st in line by the way! read more

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Not much selection Staff very busy Act like they don't want to help you Wouldn't bother there are much better bags out there!!! read more

Fun fact: The Goyard brand is older than Louis Vuitton and Hermes, but does not advertise, have an online shop, or style celebrities. I've always loved the Goyard print and knew that I would get a better deal in Paris versus in the United States (plus VAT refund is always a nice bonus!). I stood in line about 10 minutes before opening at 10am and was greeted by a friendly sales associate (unfortunately, I didn't get her name) once I walked in. Since Goyard is a very French brand, their sales associates only spoke French and English. I also appreciated that each sales associate helped one customer at a time, versus multiple customers at the same time. There was a wide variety of bags, wallets, and accessories in stock in different colorways. My sales associate was patient with me, answered all of my questions, and brought out different bags for me to try on. I ended up purchasing two bags! Overall, the checkout and VAT process was easy. There were only two people at the cashier so you may have to wait a bit to process your transactions. read more

Maison Goyard - Leather Goods Near Me - Paris, 75

When planning our time in Paris, we wanted to include a visit to Goyard. We wrote to the store via email, asking which store had the best selection, and we were put in touch with Brian at the Rue St. Honore store via What's App. We told him our dates and asked for an appointment at his convenience. When confirming the appointment, we also included the exact bag, size and color, we were interested in. He replied "yes, sure, we will have that.". We re-confirmed the appointment the night before our visit but did not hear back. We showed up 5 minutes before the appointed time and were happy to be able to skip the line. However, when Brian greeted us, he seemed confused and asked if we had met. We reminded him we had "met" via What's App and had been connected by customer service online. It was fine, but we sort of expected more of an "I have so been looking forward to meeting you." Then he asked what we were looking for, even though we had already told him, and we told him again. He disappeared for about 5 minutes and returned to tell us they were out of that bag in the color we wanted. He explained they do not hold bags for people, and that is of course an acceptable policy, but it's not what he had told us. I would have thought, knowing we were coming and knowing what we wanted, he might have re-checked his stock last night or first thing this morning and contacted us to tell us we might not want to venture over. It was raining today, and we walked to the store in the rain. It all sort of worked out, as a different store in Paris did have the bag in stock, but it was not close by. The customer service at the other location was wonderful. If you're looking for a great Goyard experience, perhaps avoid the Rue St. Honore location. read more

I had the best experience shopping at Goyard in Paris on Rue St. Honore! Lea was my sales associate, and she was incredibly patient, knowledgable and kind. I bought a couple of bags and accessories, and love everything. Merci Lea! read more

I got there 15 minutes before the store opened and was maybe the 40th person in line. I was vacationing from California and a friend asked me to buy a purse that was meant to be a special Christmas gift. I was in line for over an hour in 30F weather. I felt a little ridiculous to be in line for a $2500 purse when there are so many better places to be in Paris, but I dearly love the person who asked me for the favor. Naturally, the purse I was supposed to buy was sold out. I got a close look at the products and I don't get it. Everyone around me was so excited about being there. In my opinion, the products in the store are neither beautiful nor well made. I can afford to buy a $2500 purse, but I haven't ever seen one that I thought was worth that much. I guess that if you want everyone to know you own an expensive purse, this is one of the places you can go to buy one. read more

We visited this store during our visit to Paris. The line to get into store was very long. We finally got into the store after waiting in line fircabi. My wife wanted to purchase a new handbag. Excellent craftsmanship and detailing in the handbags. The bag my wife wanted to purchase cost 1,900.00 Euros (about $2000.00 USD). Despite the cost of the item at this store it was cheaper than a comparable bag at LV!!! Worth a visit to see what rich people buy! read more

I am usually a very polite person but I must say this location is bullsh!t. Now Paris is busy for sure, but unlike Chanel and Hermes which at least they let people wait inside the store while waiting, Goyard 'intentionally or not' made people wait outside the store for hours everyday. Not only that, when I checked with the associate (twice) for a specific style while in line, they said 'we have a few in stock this morning, just not sure if others in front of you want the same thing..." Just after a short 20 mins when I finally made it into the store, they would say "ohhh I am sooooo sorry, we are out of stock...." in a so-obvious pretentious tone. I guess this is goyard-version of playing the hard-to-get game. Well, they can play whatever they want, but they should at least learn how to treat people with respect because after all you are just a bag with an isn't-so-high price tag. read more

The line is too long. The sales person and the guard are unfriendly. When there are four people came out, the guard would not let the same amount or less of people go in to the store to browse the products. Trying to create a line and consumer interests in front of the store for your products is a bad sales strategy. Most people are tourists in Paris and do not have extra times to waste. We ended up buying two bags at Channel and one at LV across the street. Lastly, I asked those came out of the store empty handed, they told me the store had no inventory for most products. To be more friendly and efficient, let those in line know what you do not have ahead of the time. Good Luck - Goyard! One star is the lowest I can rate, it should be rated with negative star. read more

Not worth the wait! Extremely poor quality products; staff not attentive except for the person working at the door who had the toughest job of turning people away at closing especially those who refused to leave and insist on going in just because they think they have money! read more

The Goyard Artois is by far my favorite go-to bag to carry all. It travels with me, goes to work with me, and even smuggled a bottle of wine onto a ferris wheel before. OOPS. I knew I had to pick up another one while in Paris. After going into their smaller sister store across the way, I was greeted with a short line to go into this main shop. Not a biggie, besides the rain, it moved fairly quickly. Once inside, it felt extremely disorganized. We were not greeted by a SA- in fact, I was standing for a good 10 minutes before anyone even made eye contact with me. Finally, when someone offered to help, she was a bit snarky. I told her I wanted to first look for a wallet to match my mom's maroon handbag, but while I was looking through the color swatches, I had stopped at the navy swatch. She snapped at me and said "that's not maroon, that's navy." LOL. I was too stunned to say something sassy back, but I was immediately turned off. She continued with the same attitude while showing me other bags, so I ended up just walking out. I was ready to completely write off picking any Goyard up at that point, but I'm glad I ended up going back to the smaller shop across the way to make my purchase. They were so much friendlier than the main shop. If you're looking to buy one of their best selling items, try their small shop first to save yourself from cold service. read more

This I will rate As the ultimate worst store I have ever been in any town. I called to find out if they were open and they told me that show up before 7 PM and we will sell you some of the most expensive handbags. I show up at 6:55 PM and they actually tell me on my face we will not sell you. I shared with them that I was leaving town tomorrow morningAnd I already knew what I wanted to buy and I was showing up before 7 PM after running for 15 minutes because I wanted to make my wife happy. The guy looked call me at me and said I will not sell you no matter what it is. If this company represents anything to do with hearts and emotions I can assure you it's a lie read more

I was satisfied and the service was pretty fast once I got in after the hour long wait. The sales girl was rather rude and unlike every other designer boutique no champagne was offered, only water. It's been nearly a month and I have still not gotten my VAT back, unlike I have from other retailers. The company they use to process the VAT refund gets 1 star on Trust Pilot. I love my bag so far, but the shoppino experienc was disappointing. read more

While we knew the wait would be long (we scouted it out the day before) I was not prepared for the service I received once inside. Once inside basically everything I wanted was "sold out" or only came in black. We we're there 30 minutes before they opened and were inside about 35 minutes after they opened. our sales associate took us upstairs to "try on the bags" I interested in, until someone else clearly more important came and so we were ushered back downstairs where I was told I couldn't try on the bag. I told her I wanted a matching wallet. She was clearly annoyed that I wanted to see how the wallets I was interested in looked in the bag. I did purchase but didn't get a thank you or anything. I purchased from Chanel and Louis Vuitton in this same trip and our service was impeccable. we were offered champagne or the beverage of our choice. We got tours of the store and we're treated very respectfully. I do not recommend Goyard Flagship store. read more

Maison Goyard - Unless your somebody you're nobody even if you can afford it ! - Leather Goods Near Me - Paris, 75

got online at 10:40am. they checked to see if the item I wanted was in stock. they claimed it was. TWO HOURS LATER I walk in and they tell me they don't have anything in stock. I made it clear to the guy it was the key pouch with key attachment. do not trust them!!!!!! read more

It was mid to late March 2023. The peak tourist season in Paris was at least a month and a half away and yet the wait to have a chance to put down a sizable sum of money for a Goyard product was already an hour long. That was, if you were willing to get out there at 9 am and wait for the store to open at 10. By late morning, the line was 20-25 deep and since the store lets in a party at a time, the wait was easily 90 minutes to two hours. And this is standing on the un-sheltered side walk braving the cold wind and merciless rain. Standing under a blistering sun, I assume, is not much better if at all. When you finally were let into the crammed, rather dark, early 20th century appearing store, you were not expected to browse the products. Truth to be told, few of the popular bags were on display anyway. The polite but rather cold sales associate would ask what specific product you are interested in and you would be well served to have your wrist list ready. Be prepared to have alternatives either in color, size or plan B product as the popular items are frequently "not available" or only come in less desirable colors or sizes. You would be mad if you waited 90 minutes in the rain just to have someone at the store tell you the bag you came all the way to Paris to get is sold out or the color your heart to set on is not in stock. The number one product people seek has always been the Saint Louis tote in either PM or GM size. They are generally available but color is completely unpredictable. So again, have a second or third choice. The Belvedere is hard to find regardless of color as is the Plumet. Wallets and card holder are plentiful. Bellechasse - no. Then there is the price. Goyard has repeatedly hiked up the price of their products like most of their high end counterparts. The Saint Louis PM five years ago was just under 1,000 euro but is now more than 50% higher at 1,550 euro which works out to be around $1,650. Still a bargain compared to the US prices plus the 12.8% tax refund but Uncle Sam may want you to pay import tax which would wipe out much of the refund. At least the new Saint Louis now comes with a free Goyard insert that sells separately for 460 euro. There are ways to make the experience a bit less stressful. Maison Goyard has a second store directly across the street at 352 Rue Saint-Honore. There is still a wait but the line is much shorter. People were afraid to stand in line at the wrong store and decided to just follow the crowd. The store at 352 Rue Saint-Honore functions like they are unrelated to the main store. They will not cross check which store has what product and what color so if you don't see what you want at one location, you may want to check out the other store. Yes. More line. My friend bought a blue Saint Louis GM at 233, a blue PM Belvedere and a blue Croc Universel at 352. Correct. Saint Louis buyers, be sure to get a matching Croc Universel closure device for your tote. This and the free insert or bag organizer set apart the new and the old totes. A even better and more pleasant way to shop Goyard which I suggest as your first option is to visit the Goyard store at Printempt Department Store which is only a couple of subway stops away. It's a store within a store much like Goyard in Barney's New York and now at Bergdorf Goodman where you are welcome to look and feel the product. It has the tote for sure and most small leather goods and small bags although colors remain a crab shoot. By the way, every Louis Vuitton store I went in offered drinks and you sit while discussing your needs with the SA. Forget about that at Goyard. Anyway, have fun shopping. At least you know your bag is NOT a knockoff which out numbers the real ones by a large factor. And Goyard bags hold value with the very read more

I visited the Goyard store about 2 weeks ago. The service was great and I love my Tote. You are reimbursed a percentage of the tax you pay on items over $175.00! Non EU citizens definitely save more when purchasing luxury items overseas versus the states. Just be mindful that it's better to receive the refund on your card and it takes about a month. read more

Maison Goyard - St. Louis Tote - Leather Goods Near Me - Paris, 75

The worst brand ever! Don't buy this cheap brand this is low quality and bad service! And the manager said he is fine to not to buy again from Goyard!!! read more

I had a great experience buying my Goyard bag at the original Paris location. I had researched what I was looking for based on what I had read on line. The service was exceptional and the entire experience was amazing. The sales man was very nice and externally knowledgeable. I also didn't have to wait in line and it was Saturday afternoon. I can't wait to go back next year - thank you Goyard! read more

I came in around 2pm, only a couple people ahead of me. I was called rather quickly and the sales person was so sweet and friendly. They didn't have what I originally wanted, so I splurged and got the better one.... with a scarf to match!!! Yay! Happy Birthday to me read more

When in Paris, I always stop by this store even if my hotel is far away. I dedicated half a day to go shopping. I knew precisely what I wanted at Goyard. Once I walked inside the store, I made a beeline to the counter and told the SA. She was quite taken back because the entire process from me walking inside to waiting for her to assist me and making my purchases took less than 10 minutes. After she showed me my bags, I walked over to the counter with my passport and filled out a form for the VAT refund. I really like how efficient the process is. I didn't encounter any form of snotty attitude. My SA was sweet and accommodating. I will definitely come back for my next trip. read more

What do most people go to Paris for? To TREAT YO'SELF. I was feeling myself, and the Paris vibes got to me, so I got my fancy Francy on and decided I was going to buy myself a nice tote bag. It came down to the Goyard St. Louis vs LV Neverfull. Clearly, I went with Goyard. Main reasons for going Goyard (besides being able to say that): - Not basic (everyone and their mother has the LV Neverfull) - It's lighter on its own (I have a problem with bags feeling like they already have stuff in them) - Travels better (takes up basically no space in your luggage) - Bigger fan of the design This location was really close to my Airbnb, so that made it also very easy to get there. When I passed by earlier in my visit around the morning (~11 am), there was a line of about 10 people. The last day of my Paris stay, I stopped by later in the day (~4:30 pm) and there was no line! So you get inside, one thing you notice is the displays of vintage Goyard bags and all the colors they offer the classic print in. Avoid looking like a dumb, like me, and DO NOT TAKE PICTURES. The Goyard "bouncer" will politely tell you to cut that crap out. So you look around, you notice everyone is also wearing white gloves. I knew what I wanted so I made eye contact with one of those white gloved guys for literally 0.000001 seconds, and he beelined it over to me in a jiffy. I knew what I wanted and he grabbed it for me after going in some room. Like clockwork, he asked for my passport. MAKE SURE YOU BRING YOUR PASSPORT TO THE STORE FOR THE VAT REFUND. He fills out a form and he tells me to wait by another lady who does all the payment stuff and all the other VAT forms for me. She can answer any questions you have about the process. Key takeaways is that make sure you leave enough time to do that before you leave the airport. Once the payment is done, you walk empty handed to the door, where your sales guy magically appears and hands you your bag wrapped and cutely bagged at the exit door. I have nothing but great things to say about my shopping experience here! Pricing - 810 euros (for the smaller St.Louis tote), expecting about 75 euros from the VAT refund (after fees). Definitely cheaper to buy here in Europe with the VAT refund than in the US. Fun fact: they just opened a location in San Francisco, CA very close to where I live, so if I wanted to get it monogrammed or service I can also stop by there! read more

Maison Goyard - Leather Goods Near Me - Paris, 75

The customer service is excellent. They greet you on a one on one bases. So there's no pushy salespeople. Our salesman was super friendly and helpful. He was very patience with us cuz there was so much to see and buy. Will definitely stop here again when in Paris cuz you do get a better deal here at their flagship store then in the States. Don't forget to fill out your VAT form for your tax refund (bonus) when checking out. Overall we were extremely happy with all our purchases we even came back a second time to buy more stuff. read more

My husband and I recently traveled to Paris for vacation and stopped in to check out the bags at Goyard. The store is immaculately kept and you are greeted immediately upon arrival. We were helped by a very kind gentleman whose English put my French to shame. A couple of things- if you are traveling from the US, you will save money on your bag if you buy it directly in France. Several of the colors of the bags are classics in France and do not require an up charge- unfortunately, they might in the States. Don't forget to pick up your tax reimbursement at the airport. You will need your passport to complete a purchase. Absolutely loved my experience here (the gentleman who helped us even gave us several local dinner recs) and will definitely return if I'm ever lucky enough to visit Paris again. read more

Had to stop by after buying my first piece at their San Francisco location. Got me the travel bag for weekend travel and love the ish out of it. Things I live about this place. Super friendly staff, no LINES ( unlike LV), and attention that matches the amount of money you are about to burn for a piece of hand crafted living art. I was offered water since I was sweating from the walk I had taken from the Arc de Triumph. And they took care of me. You do save money buying it here considering the import tax. Not to call out the other American but if you were wiser about it you would purchase it here in France, tax free, carry it back and have it monogrammed at the San Francisco store where they would cover the cost of frieght AND the monogramming is cheaper. This is my second piece and I see room for atleast one or two more. Thank you Goyard! read more

My bag arrived a few weeks earlier than I thought it would. It is perfect! The only thing that surprised me was the funky cardboard envelope it was shipped in. Had I not known it was coming, could have easily just slit a knife right through it. Considering the cost of the bag and the cost of the shipping ($150), I would have expected it to come in a proper box. read more

I was little disappointed today When i'm ready to purchase the bag ...... The cashier have to see my original passport to help me do the tax refund document ...... She even asked me when are you leaving Paris ? Come again then we do the document ? I just don't unstand who will carry their passport around the city in Paris? New Policy for the French government? They told me ? I just bought some LV yesterday ...... They just help me to do the tax refund paperwork over my iPhone's passport picture.......... I didn't feel the French "arrogant" for long time ..... NOW! My memory is back........ read more

the girl sales showed no smile at all... even after spending thousands of euros.. I tried to say bye to her but she gave me a poker face and ignored my courtesy read more