I visited the location at Le Bon Marché and decided on the black cherry Numéro Neuf textured. Happened to be in the area and saw a small line at this location so decided to get it here. There was about a 15 min wait to get in and the process was pretty quick since I knew exactly what I wanted. During my visit, once in a sales associate came to assist right away. While they didn't have the black cherry, she offered the taupe and red clay-- I decided on the red clay and actually love it! Things to note: If visiting from outside of France and aiming to do a tax refund, make sure to have your physical passport on hand. Also to note, they don't accept AMEX for payment. Additionally, a physical card must be used for my sans contact/ApplePay friends. Not sure if it's just this location or Poléne. Overall, super happy with the handbag. I wish I'd also gotten the Cyme for more everyday use but will have to when next in Paris. read more

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My wife got a new purse at this store. There was a long line outside to get in, about a 40 minute wait. I appreciated that an employee came out to the line to speak with each guest about what they are looking for. They check their instore inventory before you bother to wait in line. Inside, the spot is very styled and the staff is well trained. They know their products and provide one-on-one service while you shop. Checking out was a little clunky. You queue up again for one slow cashier who prints your paperwork on a small desktop printer. read more

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Polene offers a beautiful selection of purses, known for unique shapes and "quiet luxury" style at a reasonable price point. Sadly there was a long wait (45min to an hour) when we visited. Once inside, we didn't have a dedicated sales associate helping us directly, which came as a surprise since we had to wait in a long line to enter. I had to frequently go find and ask a sales associate to retrieve purses from the back rather than having someone readily available to assist me. Overall very happy with my purchase of my gorgeous purse, but was not the most elegant of shopping experiences. read more

Polène - Leather Goods Near Me - Paris, 75

This is the only store in Paris for being a Parisian brand. The other location is in New York. Good quality bags but line is too long. Came in at 10:45am With an 11am opening and line was already long so had to wait about 30 minutes to get in. Once inside, you can go around and look for what you want but if you already know what you want then head to the cashier or look for an associate to assist you since you will need to fall in line again by the cashier. They do have a variety of selections and options but be flexible if your desired color is not available to avoid disappointment. Good kind of bag worth the price indeed. If you're not an EU citizen bring your passport to avail of the 12% tax refund wherein they will prepare the documents for you. I got the nano collection in stone color and definitely loving it. read more

The bags were beautiful and the sales associates were very helpful and took care of you. They also made the VAT tax refund process very easy and handled everything quickly. read more

Polène - Leather Goods Near Me - Paris, 75

If you're not an EU citizen, make sure you check your VAT form before you leave the store! The incorrect VAT form was given to me which is such an obvious mistake, so double check to avoid leaving the VAT refund on the table. Sales Associates were incompetent and rude. Love my purse but I would forego visiting this store to avoid the abomination that they call "customer service" read more

I LOVE my Polene !! I love it so much I have two different colors of the OG numero un in the nano size, moka and terra-cotta. I get so many compliments and inquiries about my purse , when I carry my little dumpling bag as I like to call it . It's such beautiful craftsmen-ship with fine calf leather and excellent stitch. The shape is unique and still so highly functional. Despite its namesake, the nano can hold a surprisingly good amount. I ordered my bag theu their US website. Shipping was less then a week around the holidays and it came packaged so well. The dustbag and gift box is also very high quality. I love the subtle luxury of this brand . If you're thinking about getting one .. you should ! You will not regret :) read more

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Stood in line because of all the advertising just knew I wanted one, when I went into store which was lovely, I wasn't impressed with the leather look or design for actual use. To get in several hard to get hand in or straps strange. Sad I was really hoping to love them, very glad I didn't order online. read more

Beautifully crafted leather bags, at a reasonable price. Rather than buying online, I like to feel and see a bag in-person, and Polene does not disappoint. The store has a clean and polished aura, and they limit the number of shoppers to give you time to browse in peace. The downside is that you'll likely have to wait to enter. On a random Sunday in October, I waited almost 30 minutes to enter. I tried on several bags and was never pressured to hurry or make a decision. The bags are just for display, and there were 2 staff members who would grab you a new bag from the basement once you've made a decision. Each bag is wrapped beautifully and you truly feel like a posh Parisian shopper walking down the street with the Polene box. I've also received a number of compliments on the bag back in the US now :) read more

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Lucas was the absolute best explaining their top three sellers with incredible patience and knowledge. He helped to grab a completely new bag and checked for any scratches together. He understands the history, speaks English so well, and describes everything with elegance. He is our favorite part of the shop, and we almost bought two bags simply because he is an amazing sales person. read more

We were searching for a bag that was both affordable and good quality, and we found what we were looking for at Polene. I purchased one for myself, and my companion bought a bag as well, along with a bracelet. The sales associate who assisted us was attentive and very pleasant. read more

The service here is awful. They let in barely anyone when the store is huge, and they also turned us away twice, claiming they were closed when it was well within their store hours. The quality is not good for the price. read more

I heard about this brand and the purses are so cute. Yes, they do not have many styles. They have 5 or 6 styles in various colors. But fro the cost, the quality and design are there. I got the numero uno bag and I'm so happy with my purchase. Only downside, not many employees so you do have to wait a bit to be helped. read more

So happy and satisfied with my purchase. They are beautiful and really good quality. Love it!

They close at 7:30, I arrived at 7:10 and the associate who was standing at the door did not let me in because "they were closing soon"... I told her I don't need 20 minutes and I know what I want but she still refused to let me in. I then asked why do they claim that they are open till 7:30 and shut the door at 7?!? I don't get it, it's not like it's a restaurant where I'm gonna hang out?! I walked 45 minutes to get here and was excited to buy another Polene bag but the customer service is a total fail! read more

Came here to buy a cute purse I saw on Insta. They have a security guy to size you up when you walk in, which to me is surprising considering how underwhelming the selection is at the store. It was like a typical upscale purse store with wide gaps in between each placement of a purse. However, there's only 4 options available: Numero Un, Numero Un mini, Numero six and La Petite Maroquinerie in multiple colors. Service is decent, they have 2 representatives there to serve you. They speak English so that's a plus. If you want a cute Parisian purse and in the 4th Arrondissement, then definitely stop by. Just know selection is super limited. read more

Polène - Purse selection - Leather Goods Near Me - Paris, 75

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Such a rude place. The doorman are awful, the rudest you've ever seen. They make you wait in line even when the store is empty. The person in front of me wasn't let in... it was very concerning. Upon looking at the bags in person, they are not as nice as I thought they would be. Very stiff leather with odd openings. Not many zippers on the bags, making them less safe. But the worst part was the rude, dismissive staff. Just awful treatment of people. Didn't buy anything and would not after the horrible treatment here. read more

I waited in line, then was told I need an associate to help me. I told the lady at the counter I asked 3 associates for help and no one would help me. I also already knew what bag I wanted when I went in there. I had my bag chosen and was ready to check out. The service was terrible and they only want to help those who look like they have money or want to purchase more than one bag. I do not recommend this business. Very unhappy with the staff working. They are rude and not helpful. read more

GORGEOUS classic leather purses. I bought a small black one and love it. Store staff were friendly and helpful. Won't find these in the US read more

Polène - Leather Goods Near Me - Paris, 75

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Amazing experience, the staff is really nice, the bags are great in terms of design and quality, the customer service is efficient, in short, I do recommend! read more