I have been to enough luxury stores to tell you that I have been judged by what I am wearing, usually casual, even just sportswear, so the service sometimes is not the best, especially at Chanel. That's not okay, but I've gotten used to it.
This visit was different. My intention was only to take a look at the collection before heading to a few other stores because I always get horrible service anyway. I had the goal to purchase from the original Chanel to get a white box, but one person change dy thought process.
Adeline is THE BEST Chanel representative I have met and it was genuine since the beginning! She was full of warm smiles and was patient showing me practically every bag she could think of that would be a candidate. Even after changing my mind over and over again, she was still patient enough to accompany me the whole time.
As the rain came down when we were in the store after making a purchase, she told us to stay put and hang out before making our way into the rain. Although she assisted another customer, I saw another bag that I thought I would like. She then asked another associate to help that customer so that she could assist me again (I only purchased a WOC after two hours in the store so it wasn't anything grand).
After another hour in the store, I traded up for two beautiful bags that I would probably have not known of without her help. When I returned again at a later time, she immediately acknowledged me when she was still with another customer. Customer service goes a long way and I genuinely appreciate it. Thank you so much! read more