I got my carpet cleaned for the New Year and I'm very pleased with the results of the cleaning and professionalism. Great Service read more

Champs Carpet - Carpet Cleaning Near Me

What a total scam! They came to clean a carpet that had some animal urine, and didn't even flip the carpet over to clean it! I had a small towel underneath a stain so it didn't damage my floor and the towel was in the exact same spot and bone dry when the work was "done". I called to voice my concern and the owner yelled at me. Seriously, avoid this "business" like the plague! read more

Champs Carpet - Dry carpet that should have been cleaned! - Carpet Cleaning Near Me

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Kevin was very professional, knowledgeable and easy to work with! Handled my items with care. Pricing was fair and straight to the point. Would highly recommend read more

Champs Carpet - Carpet Cleaning Near Me

My actual tech on the day of, Dante (Donte?), was a cool dude and did his best, so this review is NOT about him. This review is about whoever answers the phone # ending in 8171, who I'm assuming is Kevin (too much of a coward to give me his name after going on a transphobic rant). Transphobic bull aside, for the quality of work vs. the amount paid for spot-treating pet urine, don't really recommend. Spot-treated approximately a 3 sq. ft. area of carpet for $300 only for it to come back way worse (smell and staining). I called in to ask for a partial refund - not a full refund - only for this dude to childishly lose his temper and start yelling, after a half-hearted offer to come back and try again (mind you, after telling me they already offered to come back "for free" when they actually offered to come back for an additional $150). If he had told me, "I'm sorry that happened, but I can't give you a refund because the labor was already performed. I hear you that maybe we should warn people that this can happen sometimes at the beginning of a urine treatment," I'd have accepted it in peace. Cat urine is extremely tricky, so don't advertise specializing in urine removal if no one is professional enough to give warning that this can happen after a round of cleaning - that the staining and smell can get way worse than even when the accidents were fresh - and then proceed to gaslight the sh!t out of you after that happens. Anyway, found folks way more professional and more effective at Ruiz Premium Carpet Care who were able to take care of the problem just fine. read more

Extremely unprofessional & transphobic owner or phone operator (Kevin?) that refuses to respect pronouns or gender expression beyond the binary. For a Carpet Cleaning business that specifically mentions "Pet Odor & Stain Removal" done with "state-of-the-art cleaning equipment and creative finesse," their results to pricing ratio is out-of-wack. $300+ later and the carpet is worse. Actual tech that came out was a bit shy at first, nice enough, but Kevin was an absolutely displeasure to work with. Customer service & actual service both need work. I do not recommend this business. ((also, they have two Yelp accounts, presumably to try even out their terrible reviews)) read more

Excellent service, the owner was very response to question and delivered Excellent service on the same day. Great price and left my couches looking brand new and also answer all my questions. Will definitely recommend this company. read more

I've used Champs Carpet about 3 or 4 times now over the last few years for my couch cleaning, and they do an exceptional job. Dante has usually been the person doing the actual service, and he's extremely efficient, super respectful, and overall, just a cool guy. Will plan to continue using Champs for future couch cleaning services. read more

5/5 I highly recommend this business. This is our second time having them come out the quality of work is consistently outstanding,exceeding our expectations every time!Our couches were in much need of tlc and they made sure to deliver exactly that ! We are completely impressed with their service and will be looking forward to future endeavors read more

Be weary of this business, especially the owner Kevin. They hook you with the $100 deposit so it's hard to say, no, once they arrive and tell you how much more it's going to cost. Then they haphazardly and sloppily spray chemicals all over your furniture. They made the stain on my couch worse! There is now a white chemical stain surrounding the original stain. Kevin offered to send his crew back out, but when I asked for a refund instead he got very angry and argued with me before hanging up. I would never ever hire these guys again or support Kevin's other businesses. read more

Champs Carpet - Note the white chemical stain around the original coffee stain - Carpet Cleaning Near Me

Superb carpet cleaning!! I'm always impressed beyond belief despite using Champs Carpet for 15+ years. read more

Champs Carpet - Carpet looks brand new! - Carpet Cleaning Near Me

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Great results. Still waiting for things to dry as they just left. They shared that they couln't clean my linen couches or chairs so we will see, I was hoping for a deep clean. Professional and kind team though. I will update once everything dries to give the full 5 stars. -Darnell NB read more

What an amazing company. Showed up on time was very professional. Price friendly. I highly recommend this company to anyone looking for a carpet cleaning service. read more

The agent who helped me over the phone was very kind, clear and helpful, but I did not love having to give a $50 deposit just to make an appointment without an exact price. Though the technician arrived within the estimated time window and was flexible on his initial quoted price (in exchange for these Yelp reviews), I still paid a bit more than expected for an L-shaped sectional and one area rug. They performed a really good quality cleaning service on both of our items and are clearly serious about their work. Overall can't ask for much more than that, other than creating a system where technicians could offer exact estimates before arrival (picture, video?) so you can make a more informed decision about whether or not to drop a deposit and secure an appointment. Good work fellas, appreciate it! read more

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They came in the 2 hour window but quoted me $800 for one room and sofa and love seat. Never moved them to clean under them so dog pee smell still there did not move rug runner and clean. This is after they cleaned and didn't move the runner. read more

Champs Carpet - I pulled back the runner this is the carpet cleaned? - Carpet Cleaning Near Me

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Our couch was covered in some nasty pet stains and pet hair. Kevin was able to come over within the same week and provided a good quote compared to other places I had called for estimates. We decided to go forward with the cleaning on the spot. He did a great job and I finally feel like I can be comfortable in my own home again. read more

Champs Carpet - Carpet Cleaning Near Me

Kevin, thank you! He was easy to work with, commutation is ! We were scheduled right away and he came out, gave an estimate and was able to start the job right away. He's open and honest so make sure you're ready for the truth. I recommend his company! read more

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I found a coupon on my car and called them up to clean my area rug. They were able to set me up with the same week appointment. They called 30 minutes before arrival and once again upon arriving. Donte and Kevin came in with masks on (very covid safe) and they cleaned my area rug (8 x 10) in 35 minutes! It was very speedy, very quick, very safe, and most of all very clean! The carpet ended up looking very clean and majority of the spots & nail polish stains were gone. They were both very friendly as well! Highly recommend for your carpet cleaning services! read more

Champs Carpet - (Before)There was a huge blue stain in the back they were able to get out!! - Carpet Cleaning Near Me

Very friendly! they take their job serious and with Integrity. Kevin, the owner of Champs Carpet also in the coffee business and was persuaded to try one of his bags of coffee. I'll write a review on that when I receive my order. He gave me a reasonable quote so I moved forward with the carpet cleaning. The carpet in my apartment had a lot of hard black stains they mentioned it was gonna be tough to get out but can make it happen. My initial thought was to clean the carpet on my own, but dreaded to do it. I waited outside my apartment to give them space to do their thing. Once they where done I check out the place- and wow! I was amazed by how different and clean my carpet is now. They really did a great job dealing with the stains and I'm Just impressed. Kevin and Ronald, you guys did AMAZING I'll definitely recommend CHAMPS to everyone looking to get their carpet cleaned read more

Champs Carpet - Carpet Cleaning Near Me

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Our regular carpet cleaning company was not available so I called Champs Carpet last weekend. I was told that while I couldn't get a quote over the phone, their pricing starts at $39 per room and that there would be extra cost to work on the dog pee accident area in one of the rooms. That all sounded reasonable and since they had an available slot that same morning, I agreed to give the $100 deposit to secure the appointment. That was a mistake that I'll never make again. When Dante arrived, I was shocked when he quoted their price to clean the 3 bedrooms, including the dog pee stain area, would be $1000. To me, that was stratospheric. Apparently to clean the dog pee would require haz mat treatment so that room alone was $500. We've had our 3 rooms cleaned many times in the past and have generally paid about $200 - $250. After expressing great disbelief, initially telling him "we're going to pass" and then some haggling, he agreed to clean the 3 rooms for $400 total (including the deposit). It was such a disingenuous process that left me feeling highly distrustful of this company. Regarding the cleaning, Dante did a good job but the carpets were very wet when he left. He said they should dry in 4-6 hours. It took over 2 days for them to dry enough for us to put our various items back on the floor. We won't be using Champs Carpet again. read more

Hands down, the best carpet service. This is my 2nd time using this device. On time, professional, courteous and went above and beyond! I can't say enough good things about Champs Carpet!!! Book with them! You will NOT be disappointed! read more

Champs Carpet sent me a $25 coupon in the mail. If I could give 0 stars, I would. I was sick and a very small portion of the carpet became stained. Dante came to look at it and quoted me a price of $450 to clean a one bedroom, living room and small hallway where the stain was. I gave him $200 cash as a deposit to clean it December 13, 2024. The next morning I cancelled the appointment and was told by Kevin, the owner that my deposit would be returned in a few weeks. On their website, they claim to give free estimates. They have a outgoing message with no voicemail, so it is impossible to leave a message. They were contacted by the Better Business Bureau and I sent a certified, return receipt letter to them. They never signed for the letter and NEVER refunded my $200. Dante and Kevin do not have moral scruples! They do not deserve to be in business! Beware or they will fleece you! read more

Super Shady business practice and not a business of there word. Uses the $100(non refundable) deposit to over quote you for the simplest carpet cleaning which forces you to go with them or lose your deposit. Bait and switch at its finest. After I expressed my disdain with the work, I was yelled at then hung up on. Unbelievable. SMH. I've been a loyal customer for 10 years and have seen a drastic change in there business practice, quality of work, and professionalism. To say I'm disappointed is an understatement. NEVER AGAIN!!! read more

Please don't go with this company, the owner make you pay $50 deposit to over charge you. He is a straight thief. I ask him to clean a sofa; which my client urinated on one part of the couch, he had a accident. I just moved in my house in January so I had a stain in front of my door way, the rest of the carpet was clean, his worker wasn't honest and acted like my carpet had alot of stains, the owner was on the phone being argumentative. They tried to charge me $800.00 to clean a sectional, and 1 queen mattress and 2 rooms. He said they special was 2 rooms for $29 dollars he's a lie and a joke read more

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These guys are great! I happened to find a coupon on the ground outside of a doc's appointment. My roommate and I were looking for a new roommate and needed to get the carpet cleaned. The coupon was for $39 for 350 sq. ft. The carpet was pretty bad (there's a rust stain in the BDRM) the hallway & part of the LR, so naturally it turned into $150 but it was totally worth it! Nearly Spotless! They were also very nice and professional. Thanks Belil & Dante (hope I spelled your names correctly) and the lady that originally called back to make the appointment for the estimate ;) read more

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Support Black Businesses!!! I had a wonderful experience with Champs Carpet, the service was professional, immediate and affordable. Kevin is wonderful, he did an excellent job bringing life back to my carpets. If you're looking for immediate service, Champs Carpet is definitely the way to go!! read more

Champs Carpet - Carpet Cleaning Near Me

Kevin showed up same day and took care of cleaning our gigantic couch. The process did not take very long and the difference is night and day. we will definitely be calling again for any upholstery and carpet cleaning. read more

I had my carpet done today and it turned out to be terrible I wish I could give them zero stars I had a coupon that stated two rooms for $29 I made the appointment with Kevin I had to pay a deposit with my credit card the Tech came out today and quoted $300 I was like no way then the Tech well $200 so it looks like they make up their prices on the fly When I called to make the appointment I instructed Kevin on what I wantedI reiterated I want all four rooms done and for that I was quoted the 200 and it should've been less the deposit but I'm gonna let all of that go chalk it up as a lesson learned this is a very very unprofessional company I called Kevin to talk about this I was animated that bastard hung up on me which is why I'm yelping to get my power back because I have just been ripped off and I don't appreciate it He wasn't even trying to listen he was already on his guys side talking some ish. The customer is always right that's business 101 you have to hear me out. At this point I don't even want them to come back out to my house to do the other room and seriously the Better Business Bureau needs to look into these guys seriously They suck big time and have no customer service skills read more

I am very impressed he did a very good job and fast I will use him for next time and he charge very fair fair price call read more

Champs Carpet - Carpet Cleaning Near Me

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If you live in an apartment or high rise condo you may have limited options when it comes to getting your carpets cleaned. Who took the fun out of carpet cleaning? Why is it so hard to get a human on the phone? I called the Champs and spoke to a live human being who appeared to be attentive and appreciate my call. I told Kevin that I live in an apartment and he assured me that the company had portable carpet cleaners as well as the big truck mounts... So I scheduled a same day appointment. They did a marvelous job cleaning up pet stains on my carpets and sofas. They also gave me a senior discount. Looks like I found a new carpet cleaning company! read more

This business is are such a joke it's almost comical. I was referred by a family member who has been using this company for years and they have severed a long time relationship and lost the potential of many more clients. But anyways ... I called and paid my $100 "deposit" to be on the calendar (against my better judgement but again was referred by a family member) I was given a date and a 2 hour time window when the tech would be here. From the very beginning I felt like I was being sized up. Dante looked at my luxury apartment and tried to qoute me an outrageous $400 minimum for a 2 piece sectional that barely fits 5 people. As I a business owner I respect peoples prices and would've kindly just declined, however I paid a "deposit" that I just knew I wouldn't be get back if I did. So I negotiated him down to $250 but I had to write 5 star reviews on all 3 of the companies yelp pages "before he left" LOL... (Keep in mind my mother just had her whole apartment's carpet cleaned for $200!!!!!) Dante spent a total of 45ish mins in my apartment from the quote to being "finished". I was extremely disappointed in the work and reached out to my referral to let her know how poor of a job was done. She was shocked and immediately called Kevin, the owner, to rectify the situation. I personally didn't speak to Kevin but reached out via text after to schedule a time when he himself would be able to finish the job. We agreed for that following Tuesday and I was given a 4 hour window of when he would arrive. I appreciated this gesture and cancelled my morning of work to make sure I was available. I reached out to Kevin the day of around 2 hours into the window to ask when I would be expecting him. Come to find out KEVIN NEVER PUT ME ON HIS CALENDAR!!!! At this point I was over it and had no more time to give to this situation and kindly asked for a refund.... and boy did that not go well. I was yelled at by Kevin told he "STANDS BEHIND HIS TECHS WORK" and hung up on me... So now I was out of $250 and half a days profit from work. WOW But what makes it even worse is he has DANTE call me back and tells me this is how they run their "business" and they "didn't know I was referred by someone"... now my three questions are this... Why does it matter if I was a referral? Would I have been given an actual cleaning? Also, Is this cleaning worth my originally quoted $400? These pictures were taken AFTER my cleaning! Good luck to whoever uses this company! read more

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I got completely fleeced by this company. Thought I would be paying a few hundred dollars for two couches and two area rugs, paid the deposit and then was told by the technician it was a $1500 job. Mind you, no huge discernable stains - just typical wear over the years. I cut it back to one sectional and one rug and it was still $1000. I sincerely regret paying so much for an hour and 45 minutes of work. I called Kevin and was told over and over again how disrespectful I was being for even daring to question this. I am not a confrontational person. It's ok to call and express dismay at how much this cost. WOULD NOT RECOMMEND read more

Today I got my carpets cleaned and I am extremely happy with the service that received. My carpets were filthy and I feared that it was too far gone and would be difficult to clean. To my surprise and pleasure, Champs did an amazing job at cleaning and restoring our carpet back to health. We have pets who have absolutely destroyed the carpets inside of the house. Champs made it all better and I didn't have to sell a kidney or take out a second mortgage to pay for it! Reasonable pricing. Friendly staff. Quality service. read more

I have a carpeted room with puppy stains and called 5 carpet cleaners and while everyone got back to me and gave me a quote, they were the cheapest (at first), the fastest and the most organized. Asking for a $25 deposit to come out and give an estimate seemed surprising (as no-one else did that) but I was willing to do that for the following reasons: - coming out, looking at my carpet and giving an estimate, along with recommendations takes time and effort, so people should be paid for this - if you end up hiring them, this gets applied, so you only "pay in vain" if you end up not using their services - so for me this feels like a very fair and upfront, transparent deal Kevin came an hour early (which was surprising, but good), was super friendly and personable and took the time to explain my situation to me. The "starting rate" that I was told on the phone was MUCH lower than the estimate that Kevin ended up giving me. While was aware that it would be more (given pet issues), the discrepancy was VERY high (400%-ish) so I was a bit shocked. Fortunately I was also able to negotiate him down to a price I felt comfortable with (and which was in line with what I had been given from competition). Their process of doing business is responsive, customer focused, clean, fast and transparent. I am writing this review before I see the final (dried) results, so unless there is something wrong with the result, I will not only recommend them but keep doing business with them regularly. read more

Dante is super helpful, nice, on time, and got the job done! Thank you so much! Will be contacting him again! read more

Champs Carpet - Carpet Cleaning Near Me

The owner, Kevin is unprofessional, rude and his ego lost him a returning customer. I've used them in the past and wanted to support a black owned company as a Black woman. I've always thought it odd to require an upfront $100 deposit but still moved forward with booking in which he did say it would be non refundable. What he didn't say is that i would have to pay an ADDITIONAL DEPOSIT to reschedule. So when i called 24 hours in advance to reschedule for the following week, Kevin was immediately perturbed and told me I'd need to pay another deposit on top of the $100 I've already paid. This was never communicated to me and also there's nothing in writing so it also is bad practice and feels money hungry. I shared with Kevin that I did not know an additional deposit would be required in the event that I would need to reschedule (a date was provided by me in which i could reschedule as well) and that he should have his policies in writing so there's no confusion and no customer is put into this difficult predicament. He went on to raise his voice over the phone, and talk over me saying i shouldn't tell him how to run his business of 30 years. I'm a customer and typically good business practice WOULD be to get customer feedback and thank people for their feedback. Instead his ego was bruised and he took it way too personal and said i can't tell him how to run his business lol. Well Kevin, you lost a customer and you'll lose more with your way of doing business. He also hung up on me so there's that. I would not recommend this business due to their shady practices and rude owner. read more

My roommate requested a quote online and received a call to discuss what we needed the very next day. Their timeliness was greatly appreciated. Furthermore, Donte was extremely helpful in working with us on our budget to get our large sectional sofa and area rug cleaned. I would definitely recommend to anyone else who needs carpets or upholstered furniture cleaned! read more

Called to get a free estimate (as per their website) and was told it would be $250 to clean two rugs. Called back later and was told the $250 was not a "quote" and that they'd have to see the rugs to give the actual cost of cleaning and that the $250 would be the minimum. Then was told there would be a $200 deposit to schedule the appointment for them to come out and provide a quote. This seemed off and the owner "Kevin" was being unusually aggressive, using high pressure sales tactics and saying he had a lot of phone calls to make so I needed to decide then and there if I wanted to book the appointment. I was led to believe the deposit was to prevent any last minute cancellations and that we'd get the deposit back if we ultimately decided not to go through with the service once we got the final quote. Paid the deposit and scheduled the appointment. Later that day, found out by reading Yelp reviews more closely that they are known for charging 2x or 3x more than the initial phone estimate once they actually visit the customer's house/apartment, and if the customer decides not to go through with the cleaning, they try to keep the deposit. And that customers that HAVE gone through with the cleaning were unhappy with the shoddy service. Many of the 5-star reviews were the result of them pressuring the customers to write the reviews before they even left the premises or the carpets/rugs had dried. Oh and also, the owner "Kevin" is actually Khalid Ahmad Wilson, and he was previously arrested on 27 counts of fraud (you can google him, I double-checked after learning this on Yelp and his address matches Champs Rug's address). He operates his carpet cleaning company under multiple names, and just changes the name when bad reviews start to pile up. Obviously after learning all this, I wasn't going to risk it. So I called to cancel the appointment and was told the deposit is non-refundable (which was NOT stated on the phone call). When I pointed out I could simply do a chargeback on my credit card since he misrepresented himself and his services and has a history of fraudulent behavior, he hung up lol :) The lesson from all this is to do better research ahead of time, and look closely at the negative reviews, not just the positive ones. read more

Couch saved from puppy accidents! Couldn't be happier with the service received and my couch cleaning. I will continue to use this service as they have been incredibly professional in all aspects and reasonably priced. read more

Champs Carpet - Carpet Cleaning Near Me

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Excellent customer service! Donte and Nadeem were communicative, on time and efficient! I plan to hire them again in the future and would highly recommend them to anybody! read more

Champs Carpet - Before - Carpet Cleaning Near Me

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Kevin and his team were great from the start! Setting up the appointment was a breeze, as was the communication leading up to the service. He showed up with 2 other guys. They got right to work on a pretty battered sofa. We were dealing with some cat pee on part of our sectional. Kevin and team stopped to ask where we were finding the smell so they could place the deodorizer in spots they found and where we indicated. The whole team was professional, friendly, and most importantly did a great job! Couldn't ask for a fresher looking and now smelling sofa. Thank you again Kevin and team! read more