Fantastic service all around! I was moving in to my new apartment and I wanted to get the carpet deep cleaned before the move-in date. I've contacted COIT in the first round. But upon arrival they changed the initial estimate and jacked up the price to more than double. I immediately asked them to leave. It's not about the money, it's about principles. At the end they even tried to charge me for traveling. What a scam.. So I got stock with a dirty carpet two days before my furniture being delivered. That time I reached out to Ben at Bay Area Carpet Master. He was very professional and understood the sensitivity of my situation. I got an appointment from him for next day what was a lifesaver. The next day the cleaners arrived exactly on time and got to work literally right away. While one of them was setting up the machine, the other technician explained to me what process they are going to use for the cleaning then they got started. It took them about an hour to clean 3 bedrooms, a living room, and a hallway. I was shocked by the results as the carpet came out sparking clean compared to its original condition. They were so professional and efficient I totally forgot to confirm the price until they finished. It ended up being the same amount I was quoted over the phone and happened to be one third what COIT tried to pull me in for earlier. I didn't go back to the apartment until next day. The carpet was dry by then and looked even better than when it was wet. It was over a month ago and it still feels fresh and fluffy. I couldn't be happier with the carpet cleaning service by the Carpet Masters. Ben was very easy to deal with and his employees did a brilliant work. I had a great experience and I love to spread the word when I run int to such a great, hard working people. Thank you for the great service and looking forward to calling you again. read more

I live in a four bedroom condo by SFSU with three other roommates and we badly messed up our carpet during the last few years. We decided to clean it up and as our first idea, we rented a rug doctor from safeway to do it ourself. It was a bad idea. We've spent about a day working on it and $70, but the situation just got worst. Most of the stains just spread out and got even larger, some of them didn't move at all, but the worst was the entrance area where a huge bright stain came up to the surface after the carpet dried. Soon after we made our next group decision, we need to hire professionals to take care of our carpets. We were referred to Ben by our neighbor who called him a miracle worker and the person who knows everything about carpets. So we contacted him and asked for his advice. He offered deep cleaning for a fair price and even the option that his team can come right next day. We hired them and that was the best thing that happened to our carpets for a long time. They showed up on time and identified them self then got to work right away. It took them about an hour to clean up four rooms and a nasty hallway. Most of the stains came out really good and took care of that ugly bright stain at our doorway too. They made our carpet look better than when we moved in three years ago. It's still smells great and fresh, we could not be happier with their service. Also, Norbert and Freddy was super friendly, they not just cleaned our carpet, but handled everything in our home like it would be their own. Now we know how big is the difference between getting carpets cleaned by professional or do it own our own. Thank you Bay Area Carpet Masters, you're the freakin best and wish you many more years in business! read more

I hardly ever post public comments, but the Carpet Masters definitely deserved my review. First of all, the communication was excellent. I'm pretty skeptical when it comes to carpet cleaning as I got screwed over by numerous companies over the years. So I like to ask questions before I commit to hire a company. They were able to answer all my questions over the phone and ensured me that the service will go the way they described it and they will work around my schedule. From that point the booking took only minutes, the guy on the phone was polite and knowledgeable. Secondly, the actual service went beyond my expectations. They arrived on the dot, the cleaner introduced himself, explained the cleaning process then, got to work right away. I had my carpet cleaned by several cleaners before, but I've never seen anyone working so hard. This guy hand scrubbed every each steps of my staircase carpet in order to get stains out and payed attention to every little details during the process like vacuuming the corners and extracting the water from the carpet. He cleaned two room, stairs, an area rug, and my home office carpets in an hour and half. He was fast and effective. Thirdly, the Carpet Masters gave me far the best quote with the promise of no way of up charging or added service fees. The bill was exactly what I was quoted for and they didn't even try to add up to the amount. This is something that you rarely see in the home service industry. Flat rates hardly ever come around these days. In overall I had one of my best experience with carpet cleaners. My house looks sparkling clean and smells great. I would gladly recommend these guys as they are a class act. read more

We have a set of twin boys and they completely destroyed our carpet during potty training. We were desperate to get our carpets deep cleaned before the summer. In the first round we hired Stanley Steamers but they did more harm than good. Our carpet stayed wet for two days after their cleaning and it didn't look any better than before. Then we came across Bay Area Carpet Master and we could not be happier with their service. Easy scheduling by email and very competitive quote. Their cleaning worked much better and our carpet came back in life. The majority of the stains came out and the drying time was much shorter too. The cleaner was friendly and easy to work with. It was a real day and night experience compered to SS. We will do the cleaning every six months from now that we have reliable company for an affordable rate. read more

We hired Bay Area Carpet Master to clean the carpet in our four bedroom property in San Francisco. We have cream colored carpet with many stain that didn't respond to previous cleanings. They started with pre-vacuum the corners and edges. Then they pre-sprayed the traffic areas and all the spots and stains one by one. After that they used their steam cleaner to hit the entire carpet including stairs and area behind the doors and closets. I don't know if they use something different than others but the carpet came out better than ever before. It's been over a month they came and the carpet still looks clean and smells fresh. They charged us a flat rate fee and did not bother to try to upsell us. Great experience all around and we will call them again in the future. read more

We have been using Bay Area Carpet Master for many years and we are very happy with them. What we like to most is that they are very consistent with their service therefore we always know what we going to get, how much we going to pay, and the type of customer service we going to experience. Over the years they learned our family's dynamics, the name of our children, and the favorite treat of thr pug. We are always happy to have them in our house as we feel like they treat our home like it is their own. I don't know if there is a better carpet cleaning company out there but I guess we never find out because we are sticking with these guys as longbas they are in business. read more

After many years we had them come back to clean our carpet again and they did not disappoint us. Scheduling was easy and the communication was right on spot. The crew of two that came was friendly, polite and professional. They spent about an hour on our carpet and they did a wonderful job. Many stain we thought was permanent came out great and they also got out most of the musty odor that was coming from the carpet. At the end they charged us exactly what the initial quote was and they gave us shoe covers too at no extra charge. The carpet master team made carpet cleaning to be and easy task and we will definitely hire them again. read more

Our company is about to move into a new building and the carpets were a better candidate for being replaced than cleaned, but replacing wasn't in the budget - cleaning was. Thank heavens I found Ben and his crew. They seriously breathed new life into those carpets. What? The carpets are blue instead of gray? :) So much dirt sucked up. It's amazing what a difference clean carpets makes. Special thanks also to the crew for helping me remove all the plastic and wood carpet protectors the painters and electricians had left behind. They did that AND steam cleaned over 7500 sq ft. in just a few hours. Looks fantastic! read more

Bence Bódy Our house needed a deep cleaning after the family visits around the holidays. We reached out to Bay Area Carpet Master to get our carpet, rugs, and furniture cleaned. They came in with a crew of three a few days later and did a terrific job. The did not cut the corners but they paid attention to the details like cleaning behind the doors and cleaning the fringes on our rugs. Our house smells fresh and clean again thanks to the Carpet Maters. Their positive attitude and professionalism are hard to come by these days. Great service all around. read more

Reading the glorious reviews I booked them for next week. It's been easy to find a slot however customer service representation needs a huge improvement!!! Ben (apparently not the listed business owner Ben) provided quote and took down my appointment. Had the most weird 5 min conversation! Lack of clear communication and information from the company. I sincerely hope their work is not a let down too! Will update with cleaning review soon. Updated review: Barring the person operation the phone line; carpet cleaning service was great read more

Very prompt, friendly, and fairly priced. One of the best, if not the best carpet cleaners I ever worked with. They've steam cleaned my entire apartment in about an hour and it came out spotless. Also, the drying took less than with other cleaners. I had my carpets cleaned at 3pm and it was completely dry by the next morning. I don't even know how Coit and Stanley Steemers are still in business with their poor service when there are companies like the Carpet Masters. I'm very satisfied, thank you for the excellent service. read more

Very prompt, friendly, and fairly priced. One of the best, if not the best carpet cleaners I ever worked with. They've steam cleaned my entire apartment in about an hour and it came out spotless. Also, the drying took less than with other cleaners. I had my carpets cleaned at 3pm and it was completely dry by the next morning. I don't even how Coit and Stanley Steemer are still in business with their poor service when there are companies like the Carpet Masters. I'm very satisfied, thank you for the excellent service. read more

I got my carpet clean couple days ago by Bay Area Carpet Master and must I say, great service by great people, they came just on time and very professional. Ben and his team was very communicative and friendly. My carpet was very dirty and Ben and his team was able to clean every spot , every corners , under the bed , the closet , and behind the doors. Everything went great and i appreciate for their service. I would recommend them and plan to call them again. Thank you Bay Area Carpet Master read more

The guys at Bay Area Carpet Master did a great job cleaning apartment. They responded quickly and gave me one of the best rate via yelp app. The cleaner was very friendly and professional, it took him about an hour to clean 3 carpeted rooms and a 10x8 area rug. He also made sure to leave my bathroom clean after he used the tub to fill his machine with water. The drying took about 10hrs what is less than I previously experienced with other companies. I would recommend them all day long. read more

I was heartbroken when during my baby shower we had a horrible red wine spill. We have light colored carpets and no matter what we put on it we still had a stain. I had to contact a carpet cleaning company to see what they could do. Thankfully Bay Area Carpet Master was able to take care of everything. They did a fast and through job of cleaning but to my amazement and they were able get that stain out without any trouble. They're truly amazing. Thank you so much! read more

Punctual, fast, efficient, friendly. Scheduling was easy, the guy on the phone sounded knowledgable and nice. I've tried most of the big and small companies out there in the last 15 years, and let me tell you I've never had such a smooth experience. Tricky industry, you really gotta know who are you going with. The carpet came out great and they didn't try to up-charge me for nothing. I wish the best for these guys and many more years in business. read more