"I'm happy to do a service call but it's gotta wait because I've got people with working no air"…read more That's everything you need to know about John's ethics. I called him because my Lennox machine wasn't blowing cold air. Over the phone, he let me know that Lennox has an issue with evaporator coils and I likely have a leak. I have him come to my house less than 24 hours later and he takes a look at the unit. The unit went into protection mode due to a power surge. John told me over the phone that we would be looking at a major repair because I failed to mention the power surge, so he didn't know. But he looked at the unit and explained to me that a power surge will turn ACs into fan systems, and that all I have to do next time is wait an hour and turn the unit back on. No upsell, just 99 dollars for his time and expertise. I was prepare to spend thousands. At that point, I felt very comfortable with John's ethics. It's a good thing to have. I asked him to do a service on the machines (clean, etc, yearly maintenance) and he told me he was happy to. However, his priority was to get customers with no working AC up and running. I'm okay with that. It's a sign of good principles. Also, he told me he's proud of his install work. I know my machines will break again, and when they do I hope he'll be around to help.

Here is a factual timeline of my HVAC service experiences:…read more June 2, 2024: Hired Texas Air Care A/C & Heating for a non-functional HVAC. Paid $394.00. Invoice states "Replced t-stat and fuse. Found short at t-stat, repaired. T-stat old, christmas lights sound, and wire bent in wall to mount properly." An Emerson 1F78-144 thermostat was installed. June 3, 2024: Had Temperature Pro Katy-Cypress perform a system evaluation. July 5, 2024: AC experienced issues. Excel Air LLC replaced a dual run capacitor. July 11, 2024: AC stopped working again. Contacted Texas Air Care A/C & Heating. Paid an additional $228.95. Invoice states "Found small short in low volt wire under Cougs - Have spot on wire stripped back wire & re-connected. Con Vactor seems ok - monitor," and a fuse was replaced. December 27, 2024: The same HVAC issue recurred. Excel Air LLC was called. They replaced the Emerson 1F78-144 thermostat that Texas Air Care A/C & Heating had installed on June 2nd. The HVAC system has functioned since this thermostat replacement by Excel Air LLC.

They are back again. Never a pleasant experience when the AC is out. But they were here first thing…read morein the morning, diagnosed the problem, and had it repaired in minutes. He explained why I had the problem and it made total sense. They charged a very reasonable service fee and advised me that equipment is under warranty... who knew? I am always happy when Greg shows up. I always ask him to skip up to the house like he does in the video. I refer all of my clients to them.

I previously gave them a 5 star review, but that service no longer exists…read more We had a problem with our front heater and called Northwind because other service was good. The guy who came out took over 3 hours to "Diagnose" the problem, but because he had taken way longer than it should have, he only charged us for two hours. Got an estimate that the unit needed a new heat kit and we accepted it. NOTE: Their estimates try to be general and I do not like a general estimate when the cost is over a thousand dollars. They came out and put in the 'heat kit' and the heat worked. The only problem was it would not shut off when it reached the correct temp on the thermostat. We called Northwind and told them of the problem and they sent someone out. This guy was similar to the other in that it took him 4 hours to diagnose the problem and each time he would tell us it was a problem, we would say, "But your guys fixed that." and his story as to what the problem was would change. We were told at least 4 different reasons this was not working. He finally settled on it was a valve on the roof and he had tested it with a magnet. The other problem was the guy would stand around and talk to employees the whole time he was here. Then he called a manager up to the front to tell her he was only going to charge for 2 hours. I was there and heard it and left her to sign. The next morning I get an invoice charging us 4 hours for sending out the village idiot. I immediately called Northwind and was put through to someone named Dale with an attitude. I explained the issue and he had said well you don't have to be upset and I told him I wasn't and was speaking in a normal tone and am just telling him the issue. He apologized and made a comment that he was just saying it because of others?!? Then he told me he was going to check into it and call me back. That was on 1/25, a week ago yesterday, and he still hasn't gotten around to it. I called another A/C company and they immediately found the problem. Whoever put in the heat kit or the person coming to 'diagnose' the overheating issue had burned out an entire circuit board. The actual problem was fixed when they reset the thermostat but now we have to buy a new board to be able to have heat in the front of the building. Northwind used to be good. Undoubtedly they are scraping the bottom of the hiring barrel now due to their growth. The people they are sending out now are incompetent, lazy, and slow. Oh, but they do continuously send you reminders that you have an estimate you haven't agreed to!!! You need to sign it so they can send another village idiot out. USE ANYONE ELSE

I will only ever use this company for my electrical work!…read more Our GC doing our kitchen (who we fired recently) had his drywall guys come out to do work on the kitchen island. They basically drywalled right over top a live outlet! Called Chris and Michelle at EZone and they were on it! Michelle actually was able to get guys to me within an hour of me calling due to a scheduling change and they did a great job! Fast, efficient, safe and very polite! Chris and Michelle, I will be calling you guys soon for some more work!

Technician was prompt, knowledgeable and helpful. He found the problem right away and suggested we…read morehave waterproof/weatherproof exterior electric outlets also installed to replace our old non-weatherproof ones. Happy with the work and great customer service....we will call again, if needed!

Find anyone else to work on your property then having to deal with Ozark. Especially plumbing. It's…read morea nightmare and the plumbing manager Or whoever, Ron? literally hung up when I asked him why my recording didn't match what he was saying, and denied future service, like I ever want them to come back at this point. BEWARE!

They are AMAZING!!!!!!!! I wouldn't trust my ac etc to anyone else. Barrett & Braeden are the…read morebest!!

Reached out last week to get a routine check on the HVAC. Customer service reached out promptly and…read morescheduled me in for the beginning of the following week. Nice! Xavier was the technician that came out. Very professional and a cool dude. I was asking a lot of questions because I genuinely wanted pro advice and intelligence. He went above and beyond. Quick footed too. Have a follow up on a possible leak. Added a whooping 5lbs of Freon. Yikes. You'll never find it cheap, but they discounted the first couple pounds before you got hit with the $130/lb. Overall, happy. Home is cool and keeping up with the afternoon heat that's here to stay for summer! Thanks guys!

I have been unable to get an estimate for new equipment for over a week and the last time I called…read morewas told Joseph would call me back. He never did. I have been a customer for about 10 years so not a new person to the company. Jan Franco

Andreas, is an excellent AC technician. I always feel confident when he is checking our AC units…read more Very helpful and always informative and pleasant. LK

Simple people with no interest in customer satisfaction, just doing the minimum possible for the…read moremaximum cost and falsifying paperwork. My thermostat cut off. The first tech said it was fixed. The second tech two days later found the float switch and line clogged, used lung power to clear it. No response from management.

Never gave me a price for helping me with my thermostat. The person installing didn't know what he…read morewas doing, had to help him. It's okay they fix my heater, but I doubt I use them again.

Morales AC and heating responded quickly gave me a fair price and installed a new AC unit with good…read morequality work.

My husband, who is disabled, and myself, would like to thank Bill and Travis for their superb and…read morevery fast service in diagnosing and repairing our A/C in this horrible heat. Bill was out the next day and one day later our A/C was back up and running very cool. We are so grateful for such a wonderful and honest A/C business being located in the Atascocita area. Thank you again Yukon.

Woke up with one of the AC units in our house not working…read more Called Yukon based on the great reviews I found on yelp. Bill was at the house by 11 (I called at 9:30 I think) and had everything checked out and repaired and buttoned back up to have lunch in a cooling house. Fair prices and great service. These are my AC guys now.