I had to file a claim with my insurance for a weather related accident around the bumper and hood…read moreof my vehicle. My insurance told me C&E is where I needed to drop it off. After 3 weeks, my car was ready for pick up. However, upon inspection, there were still chips, scratches and visible paint bubbles in the one area they were supposed to fix. I refused to sign off on the car and asked to have the manager call me. After speaking with the manager the following day, they apologized and said they would get it back in the shop and done right. While I was waiting for my vehicle the second time, the business put me in a luxury rental and took less than a week to fix. Upon pick up, my car was detailed and looked brand new. The manager personally walked around my car and again apologized for the error. While this business did not fix my car initially to the expectations we aligned on, they did make it right the second time and that's what matters in my eyes. I really appreciate the transparency and efforts to make up for the mistake and do right by the customer.

photo 9 months ago…read moreC&E failed in so many ways. My daughter's jeep was there for 3-1/2months. My husband was called to pick it up 4 times and 4 times things that had been pointed out over and over again were not done, on the 5th time he got one mile from C&E with the Jeep before the transmission seized because somewhere along the line C&E never checked the transmission or transmission fluid after the Jeep was there due to a front end collision! I'm no mechanic but clearly these guys aren't either. We paid out $1200 more to a jeep dealer to put in a used transmission that C&E clearly caused and refused to pay us back for. Con artists and morons run this business. Get ready to double and triple check any work you have had done by them, they are disgusting! Update 2025: C&E decided to not pay for our rental during the period listed above b/c I gave them a bad review and told the rental place that it was our bill, it went to collections before we even found out. C&E are horrible people whom seem to get away with a lot. Just saying

Dinged my car and called to see if they could take a look at it. The gentleman was very…read moreaccommodating and when I brought it in he was very honest saying the repair would cost more than my car! I drive a 2005 vehicle with 200,000 miles on it! He recommended some touch up paint and that worked just fine!

I am completely satisfied with the service and the work at DBA. Someone rear-ended my car. DBA…read moreworked with my insurance directly. They helped with the rental car so that all I had to do was get my car to DBA (it was drivable), drive the rental away, then drive the rental back to DBA when it was time to drive mine home. No ubers, no bothering relatives, and no repeat calls to the insurance company. It was really convenient -- in fact, I can't imagine how it could have been more convenient. And the work was perfect quality as well. I would recommend them to anyone for collision work. Thank you, DBA!!

Richard arrived for my AAA car tow from my home to my car dealership. He was great. He was…read morefriendly, knew what he was doing, was informative, and handled all that was needed at the car dealership where I had made the appointment, without me having to go to the dealership.

In 11/2024 I had this business repair my Starter Module in my 2004 Buick Regal LS, it came with a…read moreone year warranty, almost exactly one year later this part broke, called the business and they came out and got my car, when i returned for the car i was surprised to find they put in a "Crank Sensor" in my car, again i was given a warranty on this part too. I picked up the car, drove 5 miles up the street and went into a store for a hot coffee, when i returned to the car, it wouldn't start, when i called the shop yet again, i was greeted with a very frustrated manager on the phone "that part was brand new, i dont know why it broke", still under warranty i asked them to repair it, this time upon recieving my car, i drove it straight home due to being very ill, i got in the car 4 days later to go to my doctor's appointment and the car refused to start once again. at this point i asked to speak with the owner or get a full refund for the faulty/poor work they did on my car and im still waiting for a response. i've called every single day and i'm told the owner Christopher Remillard was notified of the problem and would be calling me back soon. It has been a full week and on going i have heard nothing, meanwhile the manager "Mike" wants to hook my car up for more testes and parts, thus milk me for yet more money to repair my car, and has refused to offer to repair the broken part.or give me a refund on the faulty/poor repair job, DONT TRUST THIS SHOP, and i will report them to the BBB if this problem/refund is not taken care of properly, DONT BE A VICTIM!!

I've specifically enjoyed working with Marvin B. He addresses all concerns and is a wonderful…read moremember of the team! I trust that I'm always in good hands with him.

Communication Details…read more Following through Answering questions completely and in a professional and timely manner

This place is amazing. I was referred to them by a friend who had work done on their car here. My…read morecar was side swiped while I was at work. I brought it to John's Auto Body and they made me feel like family. From the receptionist who took my call all the way up to the owner who was ACTUALLY there and working. He took good care of my vehicle and even threw in a detail of my vehicle once it was done. 5 stars ALL the way around!

Absolutely great, they repair absolutely perfectly and we got o. And out very easy. I recommend.read more

I had a great experience at Wayland auto. They were very patient, polite and answered all my…read morequestions. I will definitely come back for all my future automotive needs. And I will definitely recommend to friends. Great place to get gas too. Discount for cash. Thanks for all your help guys.

I purchased a car from Elias at Wayland Automotive about a year ago. After we paid him, the entire…read moreexperience was terrible. He had agreed to do some work on the car but was not responsive or transparent about was needed. After much back and forth, we took the car to the dealer for their opinion because we could not trust Eli or his team. One year later, the car needed a service and we were disappointed to find that it needed additional work since Wayland Automotive had not correctly completed the repairs. I would not recommend that anyone purchase or get their car worked on at Wayland Automotive.

Ive never been to Imperial Ford. When I made it to the Main Street, I was astonished to see a…read moremassive Ford dealership. I had been disappointed in my search for a 2025 F-150 Platinum by the last three dealerships, Imperial was no disappointment. The sales staff was top notch. They made my purchase simple. Morgan , my salesperson was excellent. She answered all my questions, put me at ease. The vehicle they had was exactly what I wanted. They also installed the bed cover I wanted. Ive been a Ford guy my entire life. Ive purchased over 20 Ford trucks, most for my business. This was the easiest & most impressive dealership I've dealt with. Imperial is my new go to Ford dealer!

Horrible experience- do not use imperial ford. Weee promised 3 items included with the car price…read morethat were not delivered. Upon reaching out to inquire sales rep stopped responding- as soon as they had been paid! False advertising with the original price of the car. Shady all around. Would NEVER go there again. My husband and I reached out to an SVP who finally fixed the issue and sent us our items. Too little too late.

Dirty mechanics work here, so please do yourself a favor and DON'T bring your car here if you like…read moreto keep it clean because they don't care about cleanliness here one bit!!! I've had to CLEAN OILY GRIM AND DIRTY FINGER PRINTS out and off my car after spending OVER a THOUSAND dollars here on TWO different occasions. Also I was lied to over the phone about the car having an alignment done to it when come to find out it wasn't even performed. Went to pick up my car and it was literally driving the exact same way it was when I dropped it off and they said it was fixed... did they even test drive it? I don't believe it one bit. They completely over filled my power steering fluid to the point that fluid was leaking out past the cap/top of reservoir and I had to clean it / take some out . Tell me why it has a min / max fill line on side if it ? Just completely ignore that ok got it . Also it's not ok to park it like shit close as hell to another car in the lot so I can barely open the door / have to squeeze into it when picking it up after spending almost $ 2,000. Don't park it like a half ass dick. Yeah you have a small lot but try harder for your customers!! Never going back here and you shouldn't either !! It's no wonder this place is buried behind 3 other businesses all the way up a hill way out back .... So they can get away with doing shady shit.

I wouldn't recommend. I used this shop because it was the closest in network facility with…read moreSilverRock. Brian at the shop is great. Those Richard and Donna characters are unpleasant and unprofessional. The employees left my drivers seat disgusting with grease all over. The screws were not screwed on. I went to my regular mechanic to check their work afterwards. They text me to grab the car after hours on a Friday. I tried calling the shop & Donna personal cell because I had a $100 deductible. Nobody answered. Even while they had my car they would decline my calls and I didn't call daily at all. I would leave messages and nobody responded. Monday after I picked up my car they started texting me about the deductible. I gave them the same treatment they gave me as I called for updates on my vehicle. They had my car from 8/3-8/21 (not their fault). The richard guy starts calling me 8 times in a row leaving messages that he is calling regarding my court date. Extremely unprofessional especially for $100 I had all intentions of paying.