Buying a car here was fine. But the service department is consistently horrible about communication. Appointments are scheduled online or with a call center. Not someone at the dealership. They don't return messages left on voicemail. They don't keep you updated on the progress of your repairs. Will I have a car to drive to work tomorrow? Who knows!?!?! I've been trying to get an electronics issue solved for over a year. They don't have a loaner car to let me use, and I don't have a spare car that I can drive for the weeks they say it might take to figure out the issue. Meanwhile my navigation system thinks I'm driving around in the Atlantic Ocean, and tries to convince apple and Google Maps that I'm Jesus and can just drive on top of water. Makes it really hard to get directions to home visits for work. My car is so much fun to drive. But I don't recommend it to friends because the Nucar service is so awful. It's an EV. I can't just take it to our local general mechanic. read more

Purchased a 2018 GMC Arcadia from Nucar Hyundai of Norwood. Noticed the rocker panel was falling off a week after picking up vehicle. Was told by Marc, salesman who sold me the vehicle, that nothing can be done since I already picked up the vehicle. He said if it was noticed before picking up car it would have been fixed! Terrible customer service! Rocker panel can cut your leg entering and exiting vehicle as well as the potential of falling off and causing an accident. Would not recommend purchasing a vehicle from them. read more

no one to help i waited 30 minutes- no water no coffee.. went to desk and they said o sorry.. finally a seller sat down with me and said no cars availabl maybe in october but have to buy now.. i asked how much and he couldn't tell me.. such awful service.. had no new car to test drive.. would not recommend read more

My husband had purchased his Toyota thru Nucar Toyota and they treated him like a King! I went to NuCar Toyota and was not warmly greeted. And it was about to snow and 5pm the guy I talked to Joseph Nasrallh didn't listen at all when I said I was looking for used car. He instantly showed me online new cars out of my budget and wrote down 2 stock numbers and nearly pushed me out the door. He is the reason I today bought a nice used car within budget from a non pushy salesman at Ira Mazda. So my money and respect went to Mazda and happy I found what I wanted there! read more

My first car was purchased here, in 2021 when I was in college! In a way, I regret buying a car during that time, as there was a car chip shortage so limited car inventory at many dealerships & prices were marked up for this reason. I was leaning towards getting a used low mileage car but due to the chip shortage, a used car was not much cheaper, so a new car it was! I had gone to multiple different Honda dealerships all around MA just looking for somewhere to have ANY car left on the lot to buy. Originally, I was not even looking into getting a Honda at all but I was intrigued by hybrid vehicles! Ended up getting a Honda Insight Hybrid that had cloth interior and if I wanted leather, it would've been another couple of months until it would arrive lol. It was the first cloth interior car that I ever had/driven & it was not a fun time. Stains easily & super difficult to clean! The car itself was great though, can't complain. The estimated mpg was said to be ~55mpg but most of the time, I am able to get 77/mpg, so definitely gas efficient & only cost me ~$20/tank of gas. For example, a trip to NYC and even driving through NJ/Fort Lee, I only had to fill the tank once on the way back in RI! So this is a great commuter/road trip car. It's too bad they stopped manufacturing this model in 2022. BUT if I was not in so much of a need of getting a car at the time, I probably wouldn't have ever gotten it. This is because the salesman I had wasn't great & was actually a college kid lol. Very pushy attitude and was not knowledgeable about the cars offered at the dealership... This unfortunately goes for most of the salesmen/saleswomen here though. I never went here for services, only have to deal with oil changes still and haven't had any actual issues yet to this day. read more

The dealer did not follow through on anything when I initiated a purchase. They wouldn't return my phone calls. I thought they were legitimate, but when I finally spoke with a supposed manager, they said they couldn't find a title for the car and it could take up to 12 weeks to get one. They couldn't produce a purchase and sales agreement after they took my money. The place is horrendous. Trust all the reviews, and don't waste your time like I did. read more

if I could give a 0 star to this place I would!!!! Honda sold me a car that has an issue with it, been in 9 times!!!!! to try and fix it... still NOT fixed. All the sales people care only about making their cut $$$ and the service manager JD/DJ whatever his name is.. is absolutely USELESS!!! Go else where to buy your Honda customer service here is awful!! read more

Customer satisfaction is the least of tbeir concern! From the very beginning they knowingly took part in the sale of a vehicle that was not fit to be on tbe road! They withheld pertinent info of the cars history and my opinion did not do a thorough inspection as they stated. Within 3,000 miles approx 1,500 of those tbey put on my equinox had to have approx $6,000 worth of work....transmission, torque converter,manifold brakes ( calipers pads and rotors. It took a month and a half for them to address the concerns stating it was in my head. Unfortunately the issues didnt go away ive had multiple complete brake jobs as well as sensors issues with windows front end 2 engines tires. If you are a squeaky wheel expect for them to delay or put off any work that needs to be done to inconvenience you even more. The are dishonest and deceitful and pretend to care about tbeir customers! read more

Avoid Nucar at all costs! I was told I needed 4 new brakes, pads and rotors after a tech went over my Corolla. Funny thing, they had replaced my brakes 6 weeks earlier...yes, same service center. read more

I brought my car into Nucar to get fixed. They did that but created other damages on the vehicle that were not there when I dropped it off. They claim the damages were there and offered to fix them at a discount. read more

Any time I come in here I have to excessively wait for someone to help me. It's insane & frustrating. People just standing around & completely ignore customers when they come in. This is why I hate coming here making an appointment very ignorant people. read more

Very disappointed with this Dealer. I bought my NEW car from this Dealer and always doing the services here, because I used to trust this Dealer. But after yesterday, I will never bring my car here anymore. My car just completed 30k miles and needs some Transmission oil change plus others services. I paid for Tire rotation also, but after spend $427.00 when I received the car, I went to check the tire marking that I did on my tire with a pen mark, because I was suspicious the last time they DID NOT do it The tire rotation. And for my SURPRISE they NOT DID the tire rotation. Then I went to speak with the Manager and he refund me $197.00. My question is: WERE the other services done? Oil change, Transmission oil, filters..etc. Think carefully before choosing this Dealer. Pictures attached. read more

See all

Cannot Recommend Nucar Hyundai of Norwood, MA Very disappointed with my experience at this dealership. During the purchase process, they attempted to add a clear-coat paint service to the price of the vehicle without clearly discussing it beforehand. I was also sent home with the car but without any of the purchase paperwork, which was frustrating and made the whole transaction feel unorganized. In addition, I was told multiple times that I would be reimbursed for an auto inspection I paid for but did not receive. I was always pleasant when speaking with them, yet it has now been over three months, and despite repeated follow-ups (calls and emails) with the manager and sales person, I still have not received the reimbursement. Each time I called, I was told it was approved and being taken care of and if there was any issue they would contact me, but nothing has happened. My question is, how many more people have the failed to reimburse. Overall, my experience felt disorganized and misleading. I hope the dealership improves communication and follows through on the commitments they make to customers. With that said, they have not credibility with me, I cannot in good faith recommend this dealership. read more

They have lots of good cars online but when you get there it's a different story. They gave us a really low offer but n our trade in so we decided to go elsewhere... the salesman was polite and friendly. read more

entered service area with vehicle and waited 20 minutes before one four service agents doing nothing , to asked if I needed help. was told 2.5 hr wait. I told them no thanks. come to find out it was 1.5 hours tops per another do nothing service agent. left for my 45 minute ride home. called Belise and was told to come right down. service took 1 hr wait time. Nucar, your loss won't be back read more

Reached out via their site chat to purchase parts and they never called. This is not a good way of doing business.

We didn't end up buying a Honda, but I felt compelled to write a review about my experience with their salesperson, Cam. We had a wonderful experience test driving the car, and he was very honest in his responses to our questions. I didn't feel like I was getting the runaround. He was very straightforward with his thoughts on what we were looking for in a car, how inventory levels were looking, and his likes/dislikes about other brands compared to Honda. It was the most comfortable I had felt around all the car salespeople that I had interacted with during my entire car shopping experience. Can't recommend Cam enough! read more

My interaction finance people at Nucar has been pretty much a nightmare. Left message after message, been lied to several times and have lost trust in anything being honored by this company. Don't trust anything they say. They are happy to take your money and lie for it. My sales person Rick is a nice person but he basically covers for a a sham company and made excuses.... I feel sorry for him that his reputation is tied to them. DO NOT TRUST ANYTHING THEY SAY OR DO. read more

Impossible to get deposit refunded. I was told I can get a refund if I change my mind after saying I was not sure. Salesperson (Sean) assured me that I can get a refund if I changed my mind but that I would not need to. I signed the purchase agreement. Changed my mind 24 hours later and was told I needed to pay $900 in fees incurred because I cancelled. I contacted the AG office to clarify and was told that should not be the case. I called back and was told that they were mistaken and can get a full refund. I drove there immediately to get refund. Then was told the manager on duty is not the person who signed off so I can't get refund. Sean told me ""I already knew you were going to change your mind when you asked that question." I would need to come back and there's nothing they can do about it. I left and told them I would submit a complaint to my credit card company. I forgot to ask for some names and came back to ask for everyone's name and they accused me of recording them. When they finally relented and call the "manager," he said just to issue the refund and he will deal with it tomorrow. Then they demanded the physical credit card - the same card they took a picture of yesterday. I had a picture of the credit card and I told them they have it from yesterday and they said NO I need the physical card, making me ask my husband who was working to drive down. Guess what they did when he came down with the credit card? He looked at it and typed in the credit card information so his manager can issue the refund tomorrow. I will submitting complains to the AG office, BBB about my experience. Hoping for another recession to make these car company feel the pain again - they're fat and want to make the experience as bad as possible to screw people over. Thank you, Sean, Nucar, and disappearing manager. read more

Was looking for a winter vehicle to get me through the inclement weather. Saw two beautiful Jeeps, both with high mileage; however, due to a few hiccups, we couldn't close the deal. Tyler Geho is probably one of the hardest working and honest sales associate I ever met. He took videos of the interior, exterior, engine compartment, and undercarriage. He never misled me and him and his boss came to me with a fair price. Even though there was no official military discount on used vehicles, they took care of this disabled vet. I would highly recommend them. Ask for Tyler, he deserves your business. read more

I am a youn woman in my twenties and I recently purhased a certified preowned Toyota Rav4 that had a safety issue upon state inspection. They wil not respond to any calls or emails to resolve the issue. Sales team is rude and unhelpful and completely ignores you once they have your money. Their CPO inspection process is a joke and they will try and sell you a vehicle that is unsafe to drive at a premium price. Do not spend your money here, you will be scammed. The sales Manager, Lou Rylant has avoided all my calls for over a week. read more

What a ludicrous experience. We were shopping for a used F-150. We looked online and the website had two trucks that we were very interested in. We received a message that the trucks were not onsite but could be brought in if we were to pay a deposit and have the manager write up a quote. I'm sorry, but why would we pay a deposit on a vehicle we haven't even seen or test drove?? We offered to go to where the trucks were, thinking it was just at another one of their dealerships, and was told that they cannot tell us where the trucks are located, (although the previous contact person said they were in NH), and that the deposit is the only way they could help us. Why would they advertise vehicles that aren't even theirs?? Shady business, won't be going there. EVER. read more

Too many broken promises. I was told I'd get a check as compensation for their initial lies. Nothing!

TL;DR It's not worth the headache and waste of time - buy your car elsewhere. Absolutely nightmare of a situation. My second car I've ever bought in my life. I was desperate for a new (used) car because mine was on its last leg and I drive a lot for work. I find the car I want, sign the papers, all seems well and good. I get the call saying my title is ready, go to pick up my car - oops! Miscommunication, title isn't actually ready. They offer to put me in a rental for free until the title is ready, all good, they offer to put a remote starter in my car for free and drop the car off to me when it's ready. Cool. 8 days later I get the call saying my title is ready and I can come pick up the car. Uhm, no, you said you're bringing the car to me. Had to ask twice for them to drop the car off to me like they said they would, finally drop the car off....no remote starter has been installed. They tell me I can drop my car off at the service station and it should take 3-4 hours for the starter to be installed. No free rental this time around. Did I mention I drive a lot for my job? Being without a car isn't an ideal scenario. Anywho. I add my new car to my insurance policy and it takes THREE WEEKS for NuCar to get in touch with my insurance company and get my registration in order. Mind you, when the registration was finally ready, they never called to let me know. It took me checking in multiple times to find out my registration was finally ready. Now I just want the nightmare to be over, the hassle to be done with, so I have an appointment Monday morning - because the remote starter installer guy is only there on specific days - and hopefully I'll get everything done in one fell swoop and won't ever have to step foot back in that place ever again except for my free maintenance services that come with my purchase. read more

Just bought a 2020 Civic EX for my son from Boch. His first car. My experience at Bock Honda was great. I made an appointment to see a car online and I got a text from Chris Jimenez. My experience with Chris was phenomenal. Great communication and attentiveness. He explained the options to us with no sales pressure. He is very knowledgeable and spoke to my son as the customer, which he appreciated. We ended up buying a different car than what we came for as it was a better fit and a better deal. We also interacted with Mark, his manager, and he was great. The car came with one key and they promised to deliver another key for free. There were also some scratches on the side of the car and they promised to fix them. When it was time to pick up the car, it was easy and they delivered on all of what they promised. Great experience and highly recommended. read more

Nucar - 2020 Honda Civic Ex - Car Dealers Near Me - Norwood, Massachusetts

We called the service center to replace 2 new tires, front and rear. They called us back in an hour that everything is done and they also rotated the tires. When i talked to the service desk, I asked if they put the two new tires in the front and she yes of course we always put new tires in the front and that just common practice. After paying the bill and picking up the car I noticed they installed one new tire in the front and one in the rear... It makes me questionable about the works they have done. They said they rotated the tires. Common sense to put new tires in the front? read more

AVOID AVOID AVOID!!!! Since they left Boch and went to Nucar they are CROOKS!!! Told me (as a single female) that I needed new brake pads and rotors at my rear..... quoted over $500. I didn't agree to it at the time as my Service was already over $300! Took my car to small independent mechanic who told me that my breaks and rotors were ABSOLUTELY FINE...... NO ISSUES!!! soooo incredibly disappointed in the disingenuous behavior!! Please don't allow yourself to be duped by this new chain taken over from Boch!! CROOKS!!!!! I only gave the one star cos I had to give something.... I would give negative 10* if I could!!!! read more

Great service and Chase was an excellent salesman! He was attentive and listened to my needs and my budget. Bob in the back of the house was kind and made kind gestures to make me feel that much more valued. 2 THUMBS UP! BY FAR my best car buying experience! read more

I wish I could leave even less stars! Not only does Hyundai international intentionally produce cars with defective paint (since at least 2014, and still not fixing) Nucar still sells them and jerks customers around when they try to get them fixed. The service manager didn't send the pictures from the first time I tried to get it fixed,a year later they said it was too badly peeled now and wants $1000.00 for them to paint cars that they are INTENTIONALLY selling defective. RUN, DO NOT WALK, FROM HYUNDAI CARS!!!!!!! Especially Nucar of Norwood read more

Be very careful. They sold me a car knowing that the right front tire was bad. It was obviously low but the sales rep, (Amir, no longer employed), assured me it was fine and like an idiot, I believed him. Be very careful!! read more

I made an appointment for a problem with my car; it is the second car I've bought from this dealership. After getting stuck in traffic, I called to let the dealership know I was running late. I was greeted by their voicemail. When I arrived at the dealership (3:50pm) I was told that my car could not be serviced because the techs leave at 5pm. Problems: online service appointment did not present my late in the day appointment as a problem, being asked to leave my car - some people don't have the luxury of that option, and wasting a commute of 60+ minutes, nor was it a choice while booking my appointment, and if a human answered the phone perhaps I wouldn't be leaving this note. #1 I will not be returning #2 I will not buy another car here #3 Poor customer service read more

This is the most incompetent business, and highly recommend to not do business with Nucar. I only went here because it was formerly Boch Toyota when I leased my car, but had to come to Nucar when my lease ended. It's been one of the most frustrating experiences and completely unnecessary, but this has been the case while dealing with so many different people who have no idea what's going on and simply don't care, which is very unprofessional. Long story short, the title still hasn't been transferred to my name and they've had it for over 3 weeks now. Pathetic. Made an appointment to go to the dealership to sign it and they couldn't "find it" and made it seem like no one called me. And that was weeks ago. read more

It's been awhile since I purchased a 2019 Nissan Sentra from these people. Going on 3 yrs and this dealership won't do anything to fix the issues with this vehicle. The Carfax report said it had never been in a accident. Well they fooled me because 2 body shop people told me it was in a accident. I am a a 83 year old woman and who has been hurt many times with the trunk not staying up when I'm trying to use it .one time it hit my head and a few days ago it hit my back right where my scoliosis is. I was told the trunk wasn't put on correctly. I went back to the dealership and told them about this issue, they don't care and also a huge crack in the back door where the paint was bonded on. Not did this company put the screws to me with this car. From the very beginning of this purchase I was over charged, a refund was given to me when I noticed it. I was threatened by yhemm that they were going to call the police when i asked them about the charges. I paid a high price for this car and now I am stuck with it. They are rude, arrogant and shady. I can't afford to buy another car but posting this to warn you how they nasty they are. read more

bought my M5 with extended warranty to cover powertrain at Nucar Hondai with the finance guy. however, recently have issues with the trans and review the contract to see the coverage. i was angry and shocked to find out how Nucar cheated me. the the extra money I paid for the extended warranty to cover the power train only covers the bad parts in the car. I also have a trade in, And it took them forever to paid off the trade in. The bank kept calling me that I missed the payment. read more

I wanted no nonsense and was clear that I wanted to be in and out. Chris Jimenez respected what I wanted, listened to my needs, and was very personable. I mentioned to Chris that he was one of the few salesman I saw with 5 stars on Yelp and I can confirm that he deserves 5 stars. I don't know how other sales people work there but I do know that if I'm looking for a car again, I'll be asking for Chris specifically. I went in on Thursday at 9am and Chris made sure to have my car ready to take home by Friday at 5pm. Impressive. I know there are a lot of bad reviews here on Yelp but I can attest that your experience will be good if you get the right salesperson and Chris is one of them. read more

This is far and away the worst car buying experience I have ever had (I'm currently on the 4th car of my lifetime). After the test drive, I went back into Finance, where the manager asked if I wanted the warranty. "No," I said. "Why? I have to put a reason on the form." "Because I don't need it." That should be enough, right? Signed a bunch of forms, they handed me an envelope with my paperwork, and off I drove with my new-to-me car. It took me a couple of days to look through the papers...and imagine my surprise when I discovered that I had a warranty. WHICH I HAD SPECIFICALLY DECLINED. I read through the Driveant contract, and it said, "To cancel, write a letter and send/fax/email to [address]." So, I did that on Oct 3, at 9:30a. The email I got back from the customer "service" at 10a on Oct 5 was, "We need proof of mileage." So, I took a picture and sent to them on Oct 9 at 6:30p. I got another email back on Oct 11. "Fill out this form." It requires a witness's signature, and the way the form is written, it sure looks like the "witness" has to be the "dealer." I ain't got time to go back to the dealership, which is an hour away if there's no traffic. And there's never "no traffic." I tried calling the original dealership on Wednesday afternoon and got sent over to Todd's voicemail. Apparently, he'd already cleared the building (at 4pm), and his message said that he didn't work Thursday or Friday. I called back and spoke to a manager who helped me figure out who my finance person was. Rich Greene. I literally called 8 different times today, and guess who answered his phone NOT ONE TIME (spoiler alert: Rich Greene does not answer the phone). Apparently, when I call, only the inmates are running the asylum. I am absolutely furious that: 1) I was sold a warranty that I explicitly said I did not want. 2) I followed the directions to cancel the contract located in said contract and 10 days later, I've still got a contract that I don't want. 3) I've not gotten any response from the dealership. Not sure another Honda is going to be in my future. Certainly never buying one from Boch again. read more

I read poor reviews and still chose to buy a car at Boch Honda and regret it. I figured for the amount of cars they sell, it's probably not usual. However, I would not recommend them, despite efforts of the GM to make up for this situation. I really like the car I purchased there, it's exactly what I wanted, however since I purchased it, it has spent more time at the dealership than in my driveway. I sold my previous car in WA before a cross country move and bought a 2020 Pre-owned Honda HRV on Sunday 8/13/23 and was told it would likely be ready by Wednesday and my salesperson would call me. Because I had an out-of-state drivers license, registration may take longer, which I understood. Tuesday, I call and it's not registered. Thursday, I call and she says "I will find out and call you back." She did not call back. Friday, there is no answer for multiple phone calls. I call the dealership and get sent to the managers voicemail. After 4 hours of no response, I go to the dealership and I'm told it is my salespersons day off and they would find the manager. While waiting, another salesperson, Biff, looks up my account and contacts the registry person. He finds out they were just then taking my paperwork to the DMV. I am then told likely next Wednesday. I understand the dealership doesn't control what the registry does but I feel like the paperwork could have been submitted sooner. Thursday, 12 days after purchase, I call my sales person who says I can come get the car. She did not call me once to update me and I only found out because I called her. I told her I would be there between 5-6p to pick it up. I arrived at 530p, My sales person is not there, not answering her phone, and did not handoff for someone else to help me. The manager is looking for the car and trying to reach her. Eventually, he finds the keys and paperwork and walks me to the car. He states my sales person is bad at communication. I see the scratches still on the car that my salesperson said would be taken care of. My salesperson then arrives and says the scratches couldn't be buffed and I'd have to come back for them to be painted over. I was upset this wasn't addressed in the 12 days we were waiting for registration. 18 days after getting the car, I notice water under the dash after it rains. When it's wet, I have issues with the door lock sensors and locking/unlocking the doors. I make a service appointment and they diagnose a leaky seal on the windshield. I am told it could happen faster by going through insurance and reporting the windshield is cracked but not about the leak. Note, there is no crack and therefore I feel like this would be insurance fraud. The car is still under warranty and the work would be covered with approval from the sales manager. They then say the glass company won't be there until Monday. Which is not convenient for me to not have a car for 6 days but I have no other choice. I had planned on getting the scratches fixed Thursday prior to the car going in for service. However, the service department has no involvement with that and my sales person did not respond to my texts, even though she suggested Thursday earlier in the week. Because of the complications in my experience, I am contacted by the Service Manager and the GM who said they make sure it taken care of. Did not hear anything from my salesperson until Monday, an hour before I pick up my car after completed service, that scratch repair was not done and could I come back. I told her I don't have time and when I asked why it didn't happen on Thursday as planned, she said "they didn't do it and Friday it was too wet." I call the GM, who previously said he would make sure it was done, and he apologizes for not following up on it. He offers different solutions to make it happen, which I appreciate, but I cannot spend any more time dealing with this and honestly it's a used car, I bought it despite the scratches. The scratches aren't a dealbreaker but I was assured it would be taken care of multiple times by multiple people and they failed to do so. read more

Summary: Lied to me about what car I was getting, and very pushy about buying the extended warranty. The process of deciding on a car went very smoothly - I was mostly communicating over text, over which we quickly settled on a model, color, and a competitive price. When I went into the store to pick it up, the salesperson was very quick to walk me through the paperwork without any extra hassle, and then handed me over to finance to finish the paperwork. However, the finance person was extremely pushy, trying to get me to buy the extended warranty despite me saying no multiple times. It was very uncomfortable. Finally, a few days after receiving the car, I realized that it did not have a key feature (BSI) that is supposed to come with the car. While Honda is shipping cars without BSI, these are typically labelled as such and none of my text communications or any of the paperwork that I signed mentioned that the car I was buying lacked BSI. Boch Honda essentially mislead me into buying an inferior car to what I thought I was buying. They have not returned any of my calls. As a minor point, it was also a hassle getting the car. I did not realize that in Massachusetts, you typically do not take home the car the same day, and this was not communicated ahead of time. The salesperson assured me that they could deliver it the next day. However, there was no active communication, and after I inquired, they told me they would deliver it 2 days after the purchase. And then 2 days after purchase, they told me that they did not have any drivers so they couldn't deliver it. Finally, on the actual day of delivery, they pushed back the delivery time several times. read more

How can I MA inspection sticker takes more than 90 mins? There is no way that it should be this long. This location hasn't changed in the last 5 years but instead getting worse. read more

horrible. cannot review service because there is none. just trying to set up recalls being taken care of. wasted an houir on phone but no progress. should be zero stars. read more