My wife and I had an absolutely terrible experience at Boch Toyotoa. The customer service is abysmal and in our experience there is not a single honest person who works there. From top to bottom we were lied to by everyone we dealt with. We were looking to buy a Sienna and they had one at a good price, so we asked if they were a Bank of America Preferred Client since we had a loan approval from Bank of America, and they said "yes we are". So we went down there to look at the van. Everything looks ok but the van is missing the rear spoiler, so we ask if they can replace it. They said yes. So we decide to move forward, again we ask if they work with Bank of America, and the sales manager says "we deal with a lot of Banks and Bank of America is one of them". Great, so we sign the papers and put down a deposit. The next day they call and say it's not ready yet and that it will be ready tomorrow. Then this keeps happening for a week, they say it will be ready tomorrow and then call the next day saying it's not ready yet. Even worse they would only call after I called asking for updates. They would say I'll call you right back I just have to check with the shop, and would never call back. This went on for another week. Our sales person was so bad we actually requested to work with someone else. Finally the van is ready we go down there and go to finalize the paperwork and the finance person says we can't use our loan because they do not work with Bank of America. Now we asked multiple people there is they did and everyone said yes. We actually even saved an IM conversation we had with someone who supposedly works in finance only to find out she does not. And didn't know what she was talking about. We should have walked then and there, but they matched the rates Bank of America gave us so we moved forward. Two weeks later I go to open the trunk and it won't open because the new spoiler is preventing it from opening. They offer to fix it so I bring it down there. Again it takes two weeks of me constantly asking for updates and nobody calling me back. They finally get it back to me and say its fixed. Two days later the same thing happens, the trunk won't open. They finally after a third time of this happening say it's not fixable and offer to find us a new van which we really appreciated. They say they will give us daily updates on how it is going. That never happens, again we have to call them to get any updates. We later found photos from the original ad and if you look closely you can see the original spoiler was smashed when they got it in, so they knowingly sold us a car with issues. After a few weeks they found us a van and said if we liked it we could drive it home today. We go down there, we like that van and go to sign the papers and they don't have the title so we in fact cant drive it home, so we are sent back home in our van with the broken trunk. We ask that they at least replace the missing headrest and detail the the new van along with some other minor things while they are waiting for the title. So another two week process of me always having to ask them what's going on and either not getting called back or just blown off. They call and say we can pick it up tomorrow, and we ask for photos of the work that was done. No response. The next day we again ask for photos and around 5pm they call and say they found a crack in the windshield and sent it down in the morning to get fixed. I again asked for photos and they send some over and say they took them that morning. Problem is the photos were all time stamped that they were taken a few minutes before the email was sent. My guess is they never did any of the work and were banking on us just taking the van home as is. Then we had to threaten legal action and that is the only reason everything got done. We have now had the van a few months and Boch Toyota canceled our Toyota cares plan. I'm sure it was an accident but this was another three week process of me sending emails and looking for updates and answers. Finally I called Toyota cares and they said it had been reinstated 4 days ago. I email Boch to tell them how unhappy I was with their service and they say they never got back to me because it had only been reinstated that afternoon and that's why they never got back to me. Total Lie! My wife and I are actually looking into filing a complaint with the state attorney general's office since they look into shady business practices. I would hate for anyone else to go through what we went through. One Addition to make. You can see Tim from Boch say comment on my review saying to contact their customer service manager Bill Heins. Well I have called a bunch of times leaving my name number and reason for calling, with no call back. That only backs up my review of Boch toyota's abysmal customer service. read more

PART 1 of 2 !!!! I can honestly say this was the worse car buying experience EVER. Even though BOCH Toyota is the largest Toyota dealership east of the Mississippi, that doesn't mean it is the best dealership; it may be the worst. I saw a vehicle online that I was interested in so I decided to drive to the dealership one night. It was about 7:30pm ( they close at 9:00 ), and there were no sales associates available for about 20 minutes. The strange thing about BOCH is there are ALWAYS 7-10 people standing up front talking, laughing, etc... but none of them were able to assist me. O well, not a HUGE deal, I had to wait for 20 minutes without an appointment, partially my fault I guess. Once I met with a sales associate he pulled up the car and we took it out for a test drive. The vehicle drove great but there were minor repairs to be done with aligning a door and fixing a loose steering column that made a loud rattling sound when driving. Anyways, I put a deposit on the vehicle telling the sales team I would be back once I received a check for a vehicle I just sold. That was not an issue for them. A couple days later I got the check and called to ask if I could just sign the check over to them ( it was from another dealership) or if I needed to deposit first and then get a certified check. I was told to come in with the dealership check and I can sign it over to them. When I showed up to continue paperwork to finalize the sale I was told that they don't accept signed over checks.. (communication is very POOR at this dealership as you will see ). This was a blessing in disguise that I couldn't leave them this check. Once I was almost finished with the finance paperwork, we came to the "WE OWE" slip. I instructed the finance person that I spoke with my sales person about fixing the door issue and steering rattle. This was news to him so he brought in a manager. I was told by the manager that they would do their best to improve the sound and improve the alignment, but if it was too costly they wouldn't do it. I explained to him I am not going to spend $17,000 on a vehicle that once I drive off the lot I am listening to a rattle that I need to get fixed. He reacted like I was asking for the moon. He instructed the finance person to "use my wording exactly on the slip to only improve" if it was fix that could be done quickly. He said if I wasn't satisfied with the repairs, the sale would be voided. After I left that Monday night I never received a call from a BOCH employee again. I would always need to call, and call, and call, and leave messages, leave messages etc.. The communication between customer and staff at this dealership is miserable. I had to threaten driving to the dealership to get answers on when the car would be ready before they would miraculously hand the phone to someone who "suddenly just got out of their meeting". Even it were an email, a text, anything to give me updates would have been nice. I had to go to the dealership in person to talk to someone to find out. 5 days later after I signed all the purchase documents and the car was sent to service, I was finally told it was ready and back at the dealership. I was told to come to take it out for a test drive to make sure the items that were supposed to be fixed were fixed. ( the service was done at Boch new to you down the street) The service team replaced the steering column, new tires, and a handful of other work that totaled a large amount. That was nice as I was not expecting new tires and such. I left work early on that Friday to go test drive the car to make sure it was all fixed, and then deliver the certified check and be on my way. When I arrived at the dealership I saw the car out front with my plates on it. When I walked by the car before going inside I noticed the front left of the car had hit something enough to seriously damage the front bumper, leave a large deep collision impact dent, damage the wheel well and scraped for about 2 feet down the car. I already had a bad taste in my mouth from the lack of communication while it was in service, and now I traveled to pick up my car, after leaving work early and having someone getting dropped off to take the car I drove there home ONLY TO SEE THE CAR WITH COLLISION DAMAGE. I wished the Manager had inspected the vehicle before telling me to come, however I can understand if they do not inspect every car personally. Someone was dishonest and did not report the accident, leaving me to suffer. read more

Terrible experience with Boch Services Went to Boch because they were having an amazing deal on tires. I was looking for a very specific tire, BFG All-Terrain KO2's. They dont stock those tires, which I understand because they aren't your every day tire. So I made an appointment for service on a day that worked for me considering I live 4 hours away. This was a Sunday at noon. When I showed up, the service assistant told me that it would take 2 hours for my car to even get into the garage. I was annoyed at this point, but 2 hours didn't seem too bad at that time. I then asked if I would be able to get a loaner car considering the wait time. They explained they didn't usually do that for few hour long waits. I wait for about 2 hours and the service assistant came out to see how I was doing, and told me that my car still hadn't been moved, that it would probably be another 1-2 hours, and that the guy who would be working on my car just happens to work slowly. During this time I got more annoyed and tried to get to the bottom of the problem by asking about why they even schedule appointments, if they dont honor them. I was given just about every excuse in the book that was beyond ridiculous and clearly a run around to just get me to stop asking. I was first told that the agency that does the scheduling, isn't connected to the service department, therefore they are often overbooked. Then I was told that on Sundays, they are half manned which makes jobs take longer. So I kept asking my question as to the appointment, and who could answer my question about why even make an appointment if it isn't going to be honored. I never got an answer. So now the service assistant felt badly and agreed to give us a loaner car for our longer wait time. Given that I didn't know the area, I asked where was a good place to eat close by. I happened to be shopping with my mother that day, and this individual had the nerve to suggest Hooters to my mother and me. I was furious at this point, I knew it wasn't the service assistants fault my car was taking a while, however he was quickly losing points with me as a rational customer moving forward. I left quickly. 2 hours later (4 hours into being there after making an appointment) I was told my car was ready. When I got back to the dealership, I noticed that there were no other cars in the garage that they were working on. I never got an answer as to why my car being there at 12:15 was the last one out of the building. (speculation that they actually had my tires like they said) SO the story continues. I begin speaking with the service assistant again, and I ask him what we were going to do about the severe inconvenience that was created today. I figured something could be done to improve the customer service relationship that was formed. I was shocked when he said that there wasn't much he could do, but that he did have the phone number given to him by a female service assistant who wanted me to call her for a date. Even more furious at this point, I quickly told him that I really needed this to stay professional and quickly asked to speak to his manager. The manager quickly appeared and had zero regard for my day. He too gave me the ring around about how the appointment is more of a ticket in line at the deli and that they had other work to complete before mine. He at first thought that my tires took 4 hours to put on, and I listened respectfully to him try and explain to me why the specialty tires that were bigger and on an SUV takes time and that 4 hours could be normal. He back peddled when I corrected him that it wasn't for 3 hours that my car was even pulled into the garage. He conceded and my olive basket consisted of him filling my gas tank (from 1/2 to full). Last straw, the service assistant knew that I had had enough. I explained to him professionally that I would never look to Boch for service again, and that the survey was going to be brutal. He begged me to fill out the survey kindly, because "its his paycheck." How the heck could this be the case. He made their problem mine, and then begged for a good rating. I'm not finished with this and will continue to call on the phone until something is changed. I really hope that other people either stay far away, or push for a change. read more

car salespeople are often eyed suspiciously and viewed with contempt. have you ever seen a car salsemen portrayed as a rational human person that is simply trying to do a job and make money in hollywood movies or on television? i wonder if these portrayals by actors have something to do with the presumptions people carry with them about this occupation. i think if people were more prepared for what EXACTLY it is you are looking for, you would less likely be " bamboozeled " by these " hucksters " out to " take your money ". As a first time car buyer i was made to feel comfortable by people dressed comfortably who were not made to cover tattoos or take out their nose rings. you see, i don't trust people dressed so sharp i'm afraid i might get sliced and diced because when you try to impress me with visual aids that are supposed to imply confidence, i only see a dog made to dress up like pavlov in a suit and do a little monkey dance for the boss's pleasure in a sophisticated little ritual designed to " take your money ", while they gently massage your ego. ( not trying to be offensive to the well dressed, but it's a pretty funny visual metaphor. ) did they apply pressure for extra stuff. sure, they work on commission, i can't hold that against them, that's their job. ( if you don't like meter maids, the laws need to be changed, otherwise you are yelling at someone who is simply filling a position because, guess what, people need money to live in our society and having a job is generally the way most people get their money ). were they ruthless or deceptive in their manner, absolutely not. if i said no to something, they would drop it. if their suggestion was complimented with a persuasive summary of it's benefit and it made sense to me, my ears were open. I think it is also difficult to assess car dealerships because most folks don't visit these places very often so their is very little contrast to compare experiences. did they cater to me with polite smiles and gentle cooing noises meant soothe the savage consumer ? thank goodness no. did they move too quickly for me sometimes? yes, but they do that every day,it only seems fast to me because i had never bought a car before, and hopefully i won't have to go through this process again for years to come. if i ever did consider a second car or another car years later, would i go back to this dealership ? absolutely. I dealt with three people and i appreciated each interaction. Luiza, Kyle and Imad were all responsive to any inquiry i had and were very flexible in their accommodations for my particular situation. I had no credit in my history and ( according to a friend of mine who works at another( Big Name) dealership, they did not aggressively try to take advantage of my loose footing in the credit world and try to tack on a 20 percent interest rate and treated me like a person, which is what i expect from any corporation ( especially if corporations are legally "people " ) which provides a service and desires my business so, in summary, buying a car is always stressful ( for most folks ), but the people at boch left me with no bad aftertaste and i have a new car at a higher than normal interest rate ( that's what ya get for no credit history living on the fringe of the grid so to speak ) That i can refinance through my bank after 6 months to a year,. remember kids, hollywood ain't real life, car dealership people aren't ALL vampires (bwahahaha), and do your own due diligince first to help make the experience less confusing for everybody. read more

Imagine receiving a recall notice for your vehicle: airbag may deploy and send shards of metal flying at you causing injury or death.... that's the notice I got on my 07 Corolla. If you don't take care of the problem, you assume the liability. I followed the instructions on the letter and called Boch Toyota service dept. Couldn't get through for first half hour (830-9am). Finally talked to Mike; while I was trying to make arrangements for the dealership to get the car, he hung up on me (seriously). I know he hung up on me becake he had my name and number and didn't call me back. Then I called manager Paul and left a detailed voicemail, his voicemail promises a callback in an hour. But when the phone didn't ring I knew it was the Boch service manager calling. Finally I call Toyota. There's a help number on the recall paperwork. I tell Dane that I'm having problems arranging for the airbag recall. So he gets involved, calls Boch and reports back to me that assistant manager Chris tells him that they can't pick up my car as stipulated in the recall notice. They don't do that . Dane from Toyota told me that he had to "educate" Chris on the importance of following the recall notice, but that he wasn't sure if anyone from the dealership would call me back to arrange to service the recall. The guy from Toyota headquarters was actually having problems with this dealership! Just for comparison, I called Jessica at Prime Toyota in West Rox. (pleasant, professional and actually communicates with the customer). I was on the phone for 5 minuites. She explained that they'd tow the car in ASAP but it's the responsibility of the closet Toyota dealer, which is Boch. Lucky me. After buying three vehicles from Boch, I believe that I've learned my lesson. If I called to find out about a price on one of their cars, I'd have received six calls by now. But since this is a serious consumer safety issue that doesn't make money for Boch, why go the extra mile? I decided to write this Yelp article for three reasons: 1. See if someone from the dealership will assist me now that I'm publicizing the event 2. Inform others about the lack of service on a safety related recall 3. Memorialize the event for the sake of liability. read more

IF I COULD GIVE NO STARS THAT'S WHAT THEIR RATING WOULD BE!!!!! BEWARE OF BOCH TOYOTA IN NORWOOD, MA 1. BEWARE OF THEIR DOCUMENTATION FEES (DOC FEE): The sale agent tells you included in their documentation fee ($298) is your inspection sticker, registration fee and one full tank of gas. REALITY: A. The financial people tell you the same thing but then in the same breath state if you get your car inspected elsewhere they will refund the money ($29) you spend at that other station, but nothing is refunded back from the doc fee which supposedly includes an inspection sticker. B) The registration or transfer registration fee is not included. That's added on a separate line item on the sales agreement. C) The tank of gas is paid for by Toyota Motor Group...therefore this entire doc fee is just a "slush fund" for the dealership. 2. BEWARE OF A NEW CONTRACT THEY MAY ASK YOU TO SIGN: We agreed and signed a sales agreement for a Toyota Avalon with an XM Satellite Radio and Remote Starter to be put on before the delivery date, 60 hours later. On the date of delivery they stated the vehicle was ready and attempted to have us sign a new contract, stating the same price but without the XM Radio on the sales agreement. Then the sale agent informed us the vehicle was being brought around front but there was no XM Radio. We would then have to contact an independent dealer the following week to have the XM Radio installed. Like that was going to happen without the sales agreement stating an XM was paid in full. OVERALL BOCH TOYOTA SALES AGENTS AND MANAGERS ARE A BUNCH OF VULTURES WAITING TO TAKE YOU FOR A "RIDE" AND THEN SOME. IN THIS CONSUMERS OPINION THEY ARE WILLING TO "LIE AND CHEAT" TO GET YOUR MONEY AND MAY NOT DELIVER THE AGREED MERCHANDISE AS STATED IN YOUR ORGINAL SALES AGREEMENT. REALITY: IF YOU'RE LOOKING FOR A VEHICLE, TOYOTA OR OTHER MAKE, STICK WITH THE SMALL INDEPENDENT DEALERS. THEY WILL GIVE YOU THE SAME DEAL AND DISCOUNTS BUT WILL PLAY THINGS STRAIGHT AND TRUTHFUL WITH THEIR POTENTIAL CUSTOMERS. read more

I have have lived in the Boston area all my life. In the bad old days Boch had a reputation as a true hard-sell dealership. Recently I went to purchase a new Toyota Sienna through the Costco car buying program. The local Costco dealer was Boch. I shopped around and Boch gave the best price by a little over a thousand bucks -exact same vehicles, apples to apples. A thousand bucks is real money in my world. Nevertheless, I was so old-school I really did NOT want to deal with Boch, but other dealers would not even meet me half way on the price difference. All the other dealers gave me the same mantra "yeah well, well see if Boch will honor the price" . So with some trepidation I headed off to the Automile to deal with Ernie Boch and company. I can't tell you how surprised I was by the courtesy, low pressure, friendly service. I came in with the quote which by the way included a stock #. The price quoted was the price. They brought up the exact car which was exactly as described. They took some off the plastic protection and we went for a test drive. Closed the deal no problem. The car shown was the car received at the price quoted - period! My salesman John McDaniel was great! He was friendly and professional. He also cleared all the title stuff quickly and without a hitch. The finance people were also great. They did not pull any stunts or slide on extras. Of course they offered an extended warranty but in a low pressure way and at a realistic price. It was a Toyota extended warranty too not some third-party fake warranty . After I got the car home I noticed that the factory had not perfectly centered the wheel when they aligned the car. Well no problem! No arguments, or finger pointing by Boch. Boch said "we're sorry" and took the car right in and realigned it with the wheel centered. No fuss, no bull, in sales or service - So 5 stars for Boch. read more

I went in to Boch Toyota on July 4 to buy a new silver Corolla. I traded in my 2007 Camry. Out of the salesmen who were free I picked Raoul Jacques. First impression was he seemed genuinely interested, and it turned out, he was intent on helping me buy the car I wanted. He promptly went to work asking me questions, we bargained the prices, back and forth to the manager routine, strong bargaining but reasonable and fair, all polite and attentive, and within fifteen minutes we had made a deal with a price no other dealer would give me. (I do research and go to others before I make my final purchase). I asked if I could drive the car home the same day, and in three hours all the paperwork and prepping of the car was done. They were busy that morning but Raoul was attentive, genuine, obliging, and professional. I saw him three days later to get my inspection sticker and registration and he was friendly and we chatted and it was all done. This is the fourth Toyota I've bought from Boch. The other three I had dealt with a salesperson who is no longer there, but he too was very polite, obliging and attentive to my needs. In their service department, they are usually busy, because they fix things correctly and thoroughly, but they tell you up front how long it will take. Sometimes they take more time than they say, but the waiting room is very comfortable with a tv and coffee and food, and they shuttle you home if necessary, which I did once. They came out and picked me up later. All the service guys are very nice, but Jude Bellizaire is a standout. He becomes a friend instantly. See Raoul to buy and Jude for service if he is there. Their friendliness and attention make it worth your while. I've read the bad reviews, and it is easy to hate a wealthy business owner and all that, but when shopping for a car, which can be a stressful experience, my experience with Raoul was easy and professional. read more

the worst place, dishonest people w/o any dignity or values this is the worst experience i ever had in my life . "they should not be in business"and this have a game to play with you to waste your time !!! I spent at least 2 hours and 45 mins with a very unpleasant service to buy Toyota Camry with sale person and manager !!! Finally, the manager provided the salesman a price of $19k for Camry se car ., so I asked for the manager to come over so we could do the deal faster after i spent so much time waiting. I offered him 18.5k but he did not accept it.. so while I was walking out he offered the car for $18,750 which finally agreed on $18.5k. so I said bring the car and prepare the paperwork. The sale person went to get the car with my son and the papers to sign .. But a nice surprise in the paperwork that a new price listed of $19.5k instead of the agreed price of $18.5k!!!!! I asked the sale-person why is this , did not we agree the 18.5k price! why there is new price? can you bring the manager again to find out what's going on here .. why the price is listed $19.5 instead of the agreed price of $18.5k. This time, the manager who agreed with me on the price did not show up but he sent a new manager to discuss the price all over !!! I did not want to listen at this point and just walked out with my wife .. so the bottom line, this dealership will bring you in for attractive price, makes you wait a long time for each step, finally get you a price to bring you up a little by little to get you where he wants you to be !!! his prices are the same at every other dealer but I advice anyone to no buy a car from this place unless you want to experience their game..I sent 4 letters to all managers and who contacted about the car quote, one responded that we will investigate and let you know .. never heard back from anyone yet !!! read more

Boch Toyota in Norwood was definitely a great place to buy a car. I bought my new Corolla 2 weeks ago today and I love it! I'am a working Mom of 2, so finding the time to drive from where I live (about 20 minutes give or take) to Boch was almost impossible, but my salesman made it super easy and stress free. When I was finally able to make it in, I was approached by one of the managers who introduced me to a salesman named Hue Louidor. Let me start off by saying he's by far one of the best salesmen I've ever dealt with. If you choose Boch Toyota, make sure you ask for Hue :) So long story short, I drove a couple cars the first day I got there, but left undecided. I returned a week later with my mind made, signed papers for my new Corolla & left the same day with it :) I did have my 2 boys there the day I purchased my car and of course they are kids and kids get restless in a place like that. So when I went to sign papers with the financial manager, Hue asked to bring my boys to get them something from the vending machine ( which he paid for). Of course my boys came back with a drink and a snack lol. Hue not only did an amazing job with helping me, but he thought of my kids and that's something that I take notice too. It's been a couple weeks and my boys still say how nice Hue is!! I had to go back for the inspection, which I did a week later. As soon as I pulled up to the dealership, Hue was waiting outside with new plates (which I requested the day before), my registration and immediately took my car back to be inspected. Everyone was very nice there & I couldn't be happier with my purchase. I highly recommend Boch Toyota & Hue Louidor! read more

PART 2 of 2 !!!!! Zach P. The car went into the body shop and was done 7 days later. I really liked the car and was out a car for 2 weeks. The repair work done by collision was well done, but to find out the status on when it would be ready I had to drive to the collision shop to find a collision manager to get a time frame, because as usual... calling the dealership did not get me the answers I needed. 98% of the time you are transferred to a voice mail. This dealership needs to start taking the initiative to CALL THE CUSTOMER. Since the day or two after I signed the paperwork initially, I never heard from my sales agent again in those two weeks. It was ridiculous. I understand the dealership is losing money already on this sale because of the extra service they did to the vehicle ( tires, rattling, door, oil change, filters) and the collision work they need to do, but I still would have appreciated a further discount on the vehicle... even if it was a $300 credit to get a remote starter or FLOOR MATS THAT WERENT INCLUDED, OR A FULL TANK OF GAS WHEN I PICKED IT UP.( it was empty) The day I finally took delivery of the vehicle I walked out into the parking lot to get in the car to give it one final test drive before handing over the down payment check and I pulled out onto the main road only to see the gas light on for 3 miles to empty. After the two weeks BOCH Toyota put me through, they did not even have the common courtesy to give me a full tank of gas upon departure. It is unbelievable. I will never purchase another vehicle from BOCH Toyota again and will not recommend it to anyone in the future. read more

Made a business decision today to buy a new Toyota for my company. I used the internet for the initial contact with IRA Toyota. Received two calls from them and a final call was with a sales person that is still trying to sell the dreaded old way. I asked for everything to be put in writing via email for the exact offer he made to me. It might have been better if I had asked to him to email me a copy of War & Peace. His demeanor and lack of professionalism has earned him and IRA Toyota a big fat (F) for total failure to communicate in a business fashion. I think this sales technique travels from the top down at this dealership. (25K+ Purchase) Now the good news is that another Toyota dealer much further away from my office fully understands how business is conducted in today's busy market place. Their business philosophy seems to encourage open, honest and full disclosure dialogue. They are masters at simplifying highly technical jargon for all to understand. They are a Hands-on driven company that collectively drives the corporate strategy and swiftly executes on their plans. I feel that their performance is relative to an even keeled objectives that support and Initiates a fun, team-spirited professional and harmonious workplace where selling is just a part of the entire process. You will find me on the Auto mile in Norwood tomorrow to complete my new car purchase. Congratulations to the staff at Bock Toyota they get! (A+) for a great car buying experience. Hats off to the Jacob who I have yet to meet. You will enjoy a very successful sales career as you continue in this fashion. read more

I am typically a very positive person and leave only positive reviews. But felt I needed to write one for this case. I am a repeat customer having purchased from both Boch Honda and Toyota dealers. During my visit I test drove a new 2015 4runner limited. My wife was interested so I made an offer. The offer was rejected and no counter offer was provided. We left and went to another Toyota dealer and am now waiting for our new car to be delivered. We purchased a 2016 4runner limited and DID NOT PAY MSRP as the sales manager at Boch told us we would have to pay because these are such a hot vehicle. Have told many about how negative this experience was and do not plan on returning to Boch in the future. Took delivery of our new 2016 4runner limited Saturday. After looking at all the reviews of dealer and talking with people we went to Falmouth Toyota which is located a short distance over the bridge. It was worth the ride !!! Best car buying experience ever, they were professional, friendly and the paper work was a fraction of the cost that Boch and other dealers charges. Hope this information helps... I needed to add one additional piece of information. The cost that Boch charges to do the paper work if you do buy a car there is VERY high. I paid approximately 1/3 the price they charge for the exact same service. There is No good reason why they need to try to squeeze more money from you as a customer doing them the favor of buying a car from them. Refuse to pay the full amount !!! read more

Poor Customer Service. Their Salesman are Rude, disrespectful, liar and cheater. I highly do not recommend anyone purchasing vehicle from there. Sales manager John has poor attitude and customer Service skills. He is arrogant and disrespectful. He was rude to me and my husband. Basically they are only in it for themselves. They push you into going through their finance department. Told me and my husband that they were doing a favor to us because they were bending their company policy to give us P & S agreement. The guy was so rude. When I asked him his name he told me his first name only which was John but refused to give me his last name, because he knew he's a crook and what was he was doing was not right and I was going to call corporate. He told me that it was their corporate policy not to give out their names to customer. I found that very odd because the dealers has all my information from credit report to my SS # but the Sales Clerk are not allowed to give their Full name. I don't know what kind of dealership these people are running but consumer oriented and friendly. I DO NOT recommend anyone going to this dealership especially as long as that arrogant manager or Sales person is there because in the end he basically told my husband and me that take it or leave it with an attitude because according to him he was doing us a favor like he was giving out the vehicle free. read more

BOCH - DESTROYED! DISHONEST! I tried to price the cost for the replacement of a cv joint. Boch staff stated that there was NO after market on this part!!!! The Boch staff would not price the part unless I gave them my VIN# - which I did not have available. They danced me around forever then gave me the price of $650 to $740 for the part only I called another Toyota dealer and within minutes I got the price $642.77 I called a 3rd dealer - within minutes I got the price $642.77. Boch stated that the parts and labor would be about $1200 to $1400 I then called International Auto Parts and the price for the after market cv joint is $142.00 -- labor $100. -- total $242.00 YES, THERE IS AN AFTER MARKET PART FOR THIS CV JOINT! Since Ernie Boch sold these dealerships a few years ago they have sunken into complete snake pits -- high prices - real swindlers! DO NOT TRUST THEM! And this Jason is so slippery - do not waste your time talking to him. My next Toyota, I will go to Acton - I hear good things about them but they are far First, I will carefully check out Copeland. Tufankian has high prices also and not very honest -- not as bad as Boch! What the new Boch owners fail to comprehend as they completely destroy Boch is that Boch was built on great highly competitive deals. These new owners are dirty dealers all around! Ernie - you will be forever missed! read more

I was in the market for a crossover SUV, but was undecided if I wanted to new one or a used. I was also undecided about getting a Mazda, Honda, or a Ford. After getting all of the details and specifications on the new 2016 RAV4 SE model from Taylor Brooks, I decided to go with Toyota. I Took it out for a test drive, and Brooks was on point about pretty much everything that the SE model has to offer. He even went as far as popping the hood, and explaining how simple Toyota has made it to service every compartment of the vehicle. From the start I explained to my salesman that I was going through some woes with my current vehicle, and needed a new one FAST. However, I was not ready to rush into the deal or anything of the sort, weighing my options accordingly. I looked all over the internet for price comparisons and did find some better deals, but at the expense of having to drive miles, and miles away, I stuck with my local Boch dealership. Brooks had the car ready for me within 24 hours! This poor guy even came in on his day off to make sure my new Rav was ready to go. Truly a great experience working with him on this deal. To this day, Brooks checks up on me and inquires If all is well with the new car. If you are in the market for a new Toyota, Boch Toyota in Norwood is the place to go. If you can work with Taylor Brooks, you will NOT be disappointed. read more

DO NOT BUY A CAR HERE - purchased a certified used 2016 Honda CRV with 29k miles in 2020, very high pressure sales tactics on a third party warranty contract, said NO 10 times but the Finance Manager,Raous, just wouldn't let us leave with the car until we agreed. RED FLAG. We should have gotten up and left at that point but ended up getting a "bumper to bumper" warranty for $2k which covered everything except wear/tear items like spark plugs, tires, muffler etc. Anything major with the engine was certainly covered 100% per him. Well, fast forward to today, 92k miles, CEL flashing, misfire in cylinder 3. Have the car towed to a different Honda dealer (never giving Boch/Nucar another dime). Major engine damage from failed piston rings, needs $7k in repairs, all maintenance done on time with all receipts for 4+ years. No car for 2 weeks as the warranty company drags their feet getting an inspector out there, paid $1k to have engine teardown per warranty company and find out today, TADA!, they are paying NOTHING. They said carbon buildup was to blame which has nothing to do with me or how we maintained the vehicle. So Nucar/Boch screwed me twice, first selling me a crappy used vehicle and then screwing me on the extended warranty which is like Charmin. But hey I have plenty of extra toilet paper now from the contract. YOU HAVE BEEN WARNED!!!!! read more