Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

RV sales of Oregon is now Royal Coach Sales. Great people. Easy to work with…read more ---------------------------------------

Our Monaco Dynasty Motorhome was sold by Gary, on consignment, without notification or payment…read moreexceeding 30 days. We contacted him every week after we found that it had sold & got poor excuses why he did not have the money for us. After several weeks of this and many times of not getting a call back, I contacted the Eugene Police, they suggested filing a complaint with the Oregon DMV. I ended up talking with an Oregon DMV Investigator who, after hearing my complaint, said she would call RV Sales of Oregon and get back to me. WOOOW, 20 minutes later she called me back and said we would have our money next week AND WE DID !!!

Very smooth purchase! Had a service issue , they fixed it and replaced the needed parts quickly and…read moresent me on my way! If you're in the market for a used RV I would recommend you check them out!

When you trust a dealer enough to purchase an RV over the phone and in the end it shoots you in the…read morefoot. Not a care or concern or reply from Darin at Trades Ok, Inc of all the damage I found and what they covered up on the truck Camper they sold me. The entire roof was sunk in from the a/c back to the front door. Trades ok added spacers to the skylights internally because Lance's have thinner roofs and require a taller skylight. They used cheap skylights and even used random screws so long that the screw came INTO ceiling hallway about 1/2". Also, when I turned on the shower and water pump to test the water system I noticed water gushes out of the underbelly, the pipe was completely detached (pics). Ignoring an upset sales customer is the worst thing you can do vs resolving the issue with a disappointed buyer and making things RIGHT. BBB has been contacted and the FTC. My phone is on!

Before is the corrugated and After is the Filon siding photos!!!! So here is our brand brand new…read moreEvo TT that had some issues and thanks to the amazing company Forest River who makes these totally took it back in and took care of us! There were so many flaws with this trailer that the company took amazing and I mean AMAZING care of us!!! I CANT EXPRESS THAT ENOUGH!!! They truly went above and beyond to make sure we were satisfied! I will always recommend this company and trailers to anyone who is looking!! Thank you Forest River we have a 1 of 1 TT and I love the new color scheme!!!

Purchased a 2021 Sierra 403 RD and it was supposed to have a toilet seal and blinds for both…read moresliding glass doors (still waiting since our purchase March 30, 2021). My husband put a toilet seal in, though not the right part or fit, because the toilet was leaking. We finally figured out what was happening two weeks after our purchase. Needless to say, it was disgusting! The blinds make it difficult for anyone to sleep on the sleeper sofa. My husband has been in contact with Forest River for a month now. Still no word on when or if we will be receiving these items that should have come with the trailer...

By far Tim at Highway Trailer Sales was the best RV salesman we encountered in our long search of…read moreour perfect RV (and we dealt with MANY). He was patient, informative and not pushy at all. Although we decided to go a different route, we would have kept our business with Tim if they did have our right fit. Plenty of great RVs at Highway, just not the one to fit our needs. We will definitely keep Tim and Highway Trailer Sales in mind when we continue our search for our next RV in the future.

Thiefs. And liars work there. Don't wastes you time there. Full of scam artist. Liars.read more

We just purchase our Intech Chase last weekend. RV Outpost was around 500 miles from home but was…read moreabsolutely worth the journey. Veronica and Eric took wonderful care of us. They were able to save us over $2,000 compared to our closest dealer in Tracy Ca. They are both really good people and it was a pleasure meeting and doing business with them. When we went to hook up the trailer we realized that we were missing the electrical hookup on our Sprinter Van. It was already 1:30pm on Saturday. We were afraid we were going to have to leave and come back again. But George the technician saved us by wiring a temporary setup that got everything working. He was amazing. My family and I highly recommend RV Outpost. They will take good care of you. Thank you again Veronica, Eric , Nic and George.

Poor follow up. Asked for minor maintenance on my Luna, kept asking. Nothing complicated just…read morerequested a quote and provided pictures. Owner responded that they've just been too busy. We're all busy lady. Your job that you chose to do happens to be in service and in this case you fail. A customer shouldn't be following up with you, it's the other way around. Taking it to Guaranty Rv. Got right back to me.

You do not want to have anything to do with this company or Nathan light Watson. They do poor…read morequality work and have no intent on delivering, regardless of contract terms. They will gaslight you, they will ghost you, they will mock you. You can plan on having to take legal action. Expect them to drag it out as long as possible, fail at the last minute to pay for their share of arbitration, agree to settlement and then stall payments, never making a single one. They will force you to go to court and get a judgement, which again they don't pay. I am a non profit building homeschools for kids. If they will do this to me, they will do it to you too. This is a company with zero stars for integrity and one star for construction ability.

A friend of mine signed a contract for a Tiny House with Tiny Smart House and have them…read more$23k.....and got nothing...nothing!!!! My friend has no resources to fight it legally and is now having to rely on friends to help him have a place to live. This was in February 2020 and he has got nothing for his money that he gave this farce of a company. He has been trying to get ahold of the company with no response for over a year. Don't, I repeat, don't ever consider this company for anything. They are criminal, pure and simple. If you have any connections to lawyers who have gone after this company in the past, please let me know as they have an easy lawsuit against these criminals. Sean

The staff I Met at Sutton RV were extraordinary!…read more I had warranty service and parts issues with my new Northern Lite Truck Camper. I expected to have to wait after I arrived 6-25-26. To my surprise I was given immediate attention by Steve, Craig, Parts Manager Valerie and Service Manager/Advisor JJordan. Valerie and Jorden listen carefully, put me at ease and immediately took my camper under their care and professional expertise and resolved all the problems I was experiencing! Real Kind and helpful "Human Beings" Never had I experience such an enjoyable Team of knowledgeable RV persons in my 50 years of RVing in the U.S. and Canada. George and Martha Sutton should be very proud of their staffs technical and human resourses skills these staff members possess!! I would return to Sutton RV just to visit these extraordinary, kind, knowledgeable people! Should I have a need for service, yes I'm headed to Sutton RV Bryan Mortenson Retired Firefighter Parks Manager 34 years of Public Service!

Brought my brand spanking new Montana to these guys with 44 factory defects. They managed to keep…read moreit for 13 months then give it back to me with all the paint torn on the rear cap. Said somebody had broken into their lot and stole my battery. They replaced that but they acted like they didn't know why my paint was all torn up on the rear cap. Turns out it was from the people who stole it, slinging gravel in a flatbed. Made them pay for it Ridiculous that an RV would have 44 defects in it brand new. Even more ridiculous that these idiots would keep it a year trying to figure it out. I'm not talking to anything major or structural.. When I pick the unit up, they had a fat bill attached to it. What's that about? It's under warranty. Incompetent rip off artists Stay away Edit: in response to the "business owners" comments. Yes sir, are covering your rear, as I could not forget such a circumstance. If you're at 2400 W. 7th Ave., in Eugene, that's you. I don't care if you have records of a break in or not, your insurance paid for it. Before I pick up my unit, I had to call out the big guns of your dealership to administrate the mess and pare down the stupid bill to something more reasonable for the few items Warranty didn't cover. One guy got fired over it. Another one of the GS family members who served as an advocate to sort out the BS got demoted afterward (well that's what he told me ) because his decisions were viewed as losing money. You may not work on Keystone anymore, but you sure the hell did then. You guys even called and tried to get me to accept cheap interstate batteries after my two expensive Centennial 6 V golf cart batteries were stolen. Snakes. Paint repair and fiberglass repair on my rear cap work was done by the business adjacent (practically inside the fence) to your back parking lot . Oh, it was you alright. I would keep quiet if I were you because anything you say further is simply a lie of convenience and CYA. What responsibility or credibility is built upon. Something woefully lacking in the RV Repair business.