My slide on my rv wouldn't close so I brought it to them totally in a panic being a single older lady on a solo trip with my mom the service manager came out right away and looked at it then called a tech in and he diagnosed the problem and fixed it so quickly!! They were honest friendly and upfront about everything I wish I lived in Oregon I would come back here every single time! read more

Not great selection at this lot and I understand that the inventory is low right now but trailers on the lot were mostly all used and very dated. (At least the ones that we were shown) Even the newer ones that were used were not in the greatest condition and prices still pretty high. Sad but they only carry 4 brands of the company's that they want to deal with directly. Saul was very nice and was able to answer most of our questions. We drove over an hour to this lot and I wish we would have just gone elsewhere! I literally did not take any pics because they were so bad. I only snapped one pic as we were leaving to check in SMH read more

Highway Trailer Sales - RV Dealers Near Me - Salem, Oregon

We purchased a Keystone Hideout from Nathan Wake at Highway Trailer Sales. He was the perfect salesperson. He wasn't pushy at all and he didn't try to tell us what we wanted. We love our trailer and we would buy at Highway Trailer Sales again in a heartbeat. Highly recommend! read more

Highway Trailer Sales - RV Dealers Near Me - Salem, Oregon

These folks are crooks and actually committed fraud with our insurance company. DO NOT HAVE REPAIR WORK DONE BY THEM IF COVERED BY INSURANCE!! They treat you totally different than repair work not covered. The service manager and owners tried to screw us by keeping our partially damaged electric awning they removed, at our request, at the time of the repair estimate. We were about to take the trailer on vacation so I had them do a temporary fix, including the removal of the awning, so we could use the trailer. We would have the repairs done after our vacation. During our vacation, the insurance company reimbursed us based on the estimate provided by Highway Trailer Sales (HTS). So when we returned, I asked HTS for the awning back before committing to habe them repair our trailer. This is when things went sideways. They first said that the insurance company owned it. When that didn't work they said they could charge storage fees. It was clear they had no intention of returning it so I told them I would take them to small claims court. Later that day, I received an email from them telling me that I owed them $10,000+ for the repair work and materials ordered. I asked them to provide me a signed work order authorizing them to order materials and to do the work. I never heard back because I never authorized anything. I then made an official request in writing for all the parts they removed from our fifth wheel to prepare for my legal claim against them. I also made a call to my insurance company, asking for any direct payments made to HTS and to me, again for the legal claim. What I found out next, blew my mind! Apparently, after my written request to HTS, they called my insurance company and requested additional money, mailed directly to them, for the repair work. I was flabbergasted to say the least! HTS was going to settle with me before I filed a legal claim (my assumption), with money they got from my insurance company, without my knowledge or consent. I explained everything to the insurance company and we had the check canceled. The insurance company decided to compensate me for the loss, with the understanding that I would let HTS know that the check was cancelled and that we would not have any further business with them. read more

Awesome and friendly service department. Highly recommended and I didn't even buy my RV there. But I may next time!

Great sales staff, not pushy at all very down to earth and friendly. Literally everything we looked and inquired about on the trailers was explained to us. Really enjoyed Corey our sales person explaining and describing every detail of our potential new RV. Was a wonderful lot, full of lots of options for every price range. read more

My wife and I could not be happier with Highway Trailer Sales and our salesman Corey Zehner. Corey was never pushy but always professional and answered all of our many questions. We are very happy with our new trailer, which by the way, is the second trailer we have purchased from Corey. If you are looking for a new trailer we would highly recommend you see Corey at Highway Trailer Sales. We have nothing but positive things to say about Highway Trailer Sales... from sales to service! read more

We dropped off our camper on Friday 5/21 for an appointment to get our skylight fixed (under warranty, leaked within a year) on Monday 5/24. We received a call that it was done and arranged to pick it up 5/26. My wife went inside to the counter, gave the lady her name and had to use the restroom. When she came back the lady had the paperwork just sitting there on the counter. There was no communication with my wife whatsoever. My wife had to ask "That's it?" And the lady said "Just need a signature and I'll give you a copy and the keys". There was no walk around, no explaining to my wife what was done, not even the courtesy of where they had parked it. My wife being too trusting and not even thinking about looking at it herself, brought it home. To my disappointment, it looked EXACTLY the same on the inside as when I dropped it off. There are still rust stains all around the inside piece from the leak that had occurred. I looked at the work order and they clearly stated "Installed Inner dome and cleaned up any left over staining from the leak." THEY DID NO SUCH THING. I called and asked to speak to a manager. The guy on the line said one would call me back. I got a call back and after getting told "We don't really do that kind of clean up" and was told a manager would call me back. Wasn't this guy I was talking to supposed to be the manager? Didn't you clearly put on the service order that it was done? On top of that the bathroom mirror clasp was broken (Which was obviously not that way when we dropped it off). Update: Still no call back. I regret purchasing an over $30k unit from this company. read more

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By far Tim at Highway Trailer Sales was the best RV salesman we encountered in our long search of our perfect RV (and we dealt with MANY). He was patient, informative and not pushy at all. Although we decided to go a different route, we would have kept our business with Tim if they did have our right fit. Plenty of great RVs at Highway, just not the one to fit our needs. We will definitely keep Tim and Highway Trailer Sales in mind when we continue our search for our next RV in the future. read more

Called their service department, and was provided with critical information to get us back on the road!! Thank you Chris!!

This company is known by many for their amazing service. They truly value their employees and customers, they consider both a part of their Highway family. The staff is friendly, knowledgeable and really look out for your best interest. Anyone looking to purchase a trailer or service their trailer here will not regret it. read more

Highway Trailer Sales - This is hilarious. - RV Dealers Near Me - Salem, Oregon

We purchased a used motorhome from Highway Trailer Sales. Although they don't usually sell motorhomes. They were able to answer any questions we had. We had such a good experience. They fixed things that were broken. Walked us through everything. Making sure we knew how everything worked. We even had lots of help connecting our tow vehicle. The following day we got a phone call asking if everything went well with our trip home. What a great business. I highly recommend this company. read more

To start off I didn't even purchase my trailer from Highway Trailer Sales and when I had an issue with my hitch ball, which I didn't install 100% tight, Hwy Trailer Sales tightened it for free! They also answered some questions I had regarding some trailer tips. I ended up going through them to have some work done for my electrical adapter (4 to 7 pin) and the work was done efficiently and affordably. Kudos to Kevin for being such a great salesman. Not pushy at all, very up front with costs and what they have in stock, and he answered all of our questions too. I would recommend these guys! read more

Horrible customer service. Flat out lied to us about our purchase because they made multiple errors on advertising AND financing the purchase. Buyer beware. Unethical. read more

We made a purchase in April 2015. We had some issues which were finally resolved to our satisfaction. The General Manager was very helpful in helping our situation close with positive results! read more

The easiest, most seamless purchasing experience ever! Tim, Adam and Daniel provided amazing customer service. Highly recommend Highway Trailer to anyone looking to purchase an RV. We will be back! read more

I have a 2018 keystones purchased this unit in Nov. I have a problem with a slide an took it to highway for worenty. They had it for 2 weeks an notified me the work needed keystones would not cover what they wanted to do so I was told to come an pick it up. Upon contacting keystones highway told them I was suing. This is not what was said so anyone going to them be weary they may not be very forth coming read more

We live in Bend and have been looking for R-pod for about 18 months We looked in Bend, Redmond finally we found HIGHWAY TRAILER SALES. Very good experience I highly recommend this place. I called first and the one who answer the phone was Tim he gives us the information we want. We drove 3 1/2 hours it was worth it. We bought our R-pod and are very happy with everything. Tim was a very good sale man we already thought we knew what we wanted But (clever Tim suggested to look the upgrade with the slide out. He was not pushy just a suggestion we end up with the one he suggested great choice..) read more

We saw the Wildcat Maxx at the Salem RV show and returned to this dealer to work on specifics to trade in our trailer and upgrade to the new 2016 Wildcat. Our sales person, Kevin, was very informative and helped us through the process. Our trailer was delivered just exactly as we ordered and the process for purchase went very smoothly. We will definitely recommend this dealer to others. read more

At least one salesman doesn't know the trailers. They don't call back if they think you are not going to buy.

FYI: Our experience with your business We bought a new Cougar 5th wheel trailer from Highway trailers in 2010. During the sales negotiations the sales people called us 3 or 4 times a day putting pressure on us to buy...telling us if we bought somewhere else it would be hard to get us in for service if needed. Also, they sold us on way over priced RV protective coating! After the sale was made absolutely no follow up calls were made to us! After a few years the trail developed a propane problem. Called and made an appointment for repairs brought the trailer in. The lady in service told me I needed to back it the length of their lot between two closely parked trailers. I told her I was not comfortable backing in that far and she said "what you can't back up your own trailer"! I said OK I'll give it a try...then she yelled at me "this means stop holding her hands up" I told her I wasn't anywhere close to hitting anything and I know what STOP means! Got it parked (with the help of a tech) and described the problem (no propane on the passenger side and the driver's side was leaking). Service called the next day to pick it up told it was all fixed ~ $250.00 for a propane pigtail replacement. I asked if you fixed the leak on the driver's side. The service manager said he did the work himself and the driver's side OK. Took it home and didn't test for a couple weeks thinking it was repaired! When I finally tested the propane system... the passenger side would only light the stove not furnace and the driver's side was still leaking! We chose not to complain or do business with them and have a mobile RV service come to the house and fix the propane problem! Very disappointed in Highway trailer sales ;-( Mr. R. O. Ivie read more

Bought our second trailer from Highway We purchased a hard to find, barely used Chalet pop up a-frame a couple of years ago, and traded it in on a 31 foot travel trailer this month. They gave us a great deal on the trade in, and the trailer that suited our needs just happened to be a clearance model. The sales experience followed by the financing deal was completely pressure free, straightforward, respectful, and pleasant. The trailer we purchased was advertised online with a television, but when we saw the model, and agreed to purchase, the TV had been removed. We didn't have to ask twice for a replacement TV. I recommend this business very highly. read more

great people. staff is very friendly. took 2 1/2 hours to walk me thru my new pickup camper. answered all my questions. took the time to get to know me and my needs.. best rv deal and service i ever made. thanks highway trailer sales. read more