My slide on my rv wouldn't close so I brought it to them totally in a panic being a single older…read morelady on a solo trip with my mom the service manager came out right away and looked at it then called a tech in and he diagnosed the problem and fixed it so quickly!! They were honest friendly and upfront about everything I wish I lived in Oregon I would come back here every single time!

Not great selection at this lot and I understand that the inventory is low right now but trailers…read moreon the lot were mostly all used and very dated. (At least the ones that we were shown) Even the newer ones that were used were not in the greatest condition and prices still pretty high. Sad but they only carry 4 brands of the company's that they want to deal with directly. Saul was very nice and was able to answer most of our questions. We drove over an hour to this lot and I wish we would have just gone elsewhere! I literally did not take any pics because they were so bad. I only snapped one pic as we were leaving to check in SMH

Love our new Motorhome...We had a great buying experience, Billy and Don were very helpful and…read moretreated us well. We highly recommend.

Courteous and helpful, looking for an RV and the staff was very kind and courteous. Would recommend…read morethem to my friends and family.

Your review helps others learn about great local businesses…read more I've bought my third RV from Northwest and they're OK it was a used coach but in real nice shape. We are very happy with the service we had done we love are RV. Thank you Northwest RV.

Fraud! Due to their failure to pay off consigners and provide titles on units sold, they have lost…read moretheir state license. They sold my fifth wheel in June for over $55,000 and haven't paid me a dime! Anyone else in the same boat???

We listed our travel trailer on consignment with Tom's Travel Homes. Tom was easy to work with, he…read moreexplained the process thoroughly, and it all went just the way he had described it.

We had a long search for our perfect fifth wheel. We were looking to buy new, but anything that was…read morea short length felt cheap and poorly built. We decided to look for a Grand Design Solitude which was a little longer than we wanted, but built much better than the shorter units we had been shopping. Any new Solitudes were very pricey and although we were willing to pay more for quality, we opened our minds to a used fifth wheel. We found our 2017 Grand Design Solitude 321RL on a Craigslist ad which was linked to the Tom's Travel Homes website. After calling ahead to ensure the unit was still available, we drove down to Salem on a Saturday and met up with Drew for a tour. He was kind and honest. The unit was clean and in great condition. We asked for the bottom dollar, was given a price without haggling, he drew (pun intended) up the paperwork, took our deposit, and we made an appointment to pick up the unit on Tuesday. When we arrive on Tuesday for the walkthrough, Pat took us through the RV to show us how everything works and helped us with our first hitch up (our first fifth wheel). The process was easy and stress-free which we appreciate greatly. Both Drew and Pat seemed to have worked there for years which speaks highly of the company. This unit was on consignment at Tom's and should we need to sell this unit to upgrade in the future, we will contact Tom's to sell it for us. They did a great job.

I am so glad I found Stan's card in my drawer when I needed help with my 5th wheel. We are full…read moretimers and normally you get put out a week, or more for service. I called Stan on a Saturday and he was there in about an hour. He tried every way to save me money, and in the end saved me a lot! He always answered my calls, or returned them within a reasonable amount of time. He seems very knowledgeable, and did a great job of making sure it was done right. He's my new go to guy.

My RV had a busted slide out couldn't get it in place so he came out and he helped fix it so we…read morecould get it in place and move it. Otherwise it would've been stuck and I would've known what to do. Very helpful very kind and I will definitely use them if I need them again.

March 1st, We went to Salem to test drive a motor home that we saw on CL and purchased that day…read more The dealer (gave us a bogus name upon introduction) would not let us test drive it as he said it was uninsured and drove it himself. It seemed to drive fine but we were unable to see what worked and what did not as the batteries were dead. He said he put new tires, brakes, battery etc which we later learned were all lies. Upon paying cash $21,000, we got no more than 5 blocks away when it died. It was discovered that the gas gauge did not work and the tank was empty. So we finally got some gas in it and headed down the road home. After replacing the battery which was completely missing, the inspection showed that the generator needed a new carburetor, the interior lights were missing bulbs (all of them), the awning was completely torn and needed replacing and the refrigerator did not work at all. $5000 later and still no title. Salem rv did not obtain a clear title as the estate was in probate, it took 2 years to get a title with no help from the dealer as I had to do all the leg work finding the heirs from Texas to South Carolina to here in Oregon. Liars and thieves abound, especially these young latino couple that lied about this rv. Beware.

These are huge red flags:…read more - Salem RV Sales will not take a deposit to hold an RV for inspection. - Salem RV Sales will not allow an RV to be removed from their lot for inspection by others. - All RVs are sold AS IS, WHERE IS, NO DEALER WARRANTY. - Salem RV Sales does not perform the normal title transfer service. We bought a travel trailer and when the water system was checked when we brought it home, we found that the water heater was freeze damaged. An exact replacement, if available, was $2,195.00. Salem RV Sales would not make any adjustment on the purchase price. I was able to remove the water heater for repair at a cost of $125.00 Salem RV Sales would not even reimburse me for this repair cost and at this point stopped all communication with me. Be aware Be very aware This review system requires a star rating to continue submittal so I gave it a one star review. If possible I would give it a zero star rating.

I paid cash for an adequate trailer. At the time I took delivery, the customer service provided by…read morethe staff was also adequate. However, a day later I wanted to return a $40.00 puck lock I also purchased with the trailer (in its unopened original package) but my emails were not being answered. After about the third email I finally got a call back. To make a long story short, corporate is telling their staff here in Salem of a 25% restocking fee and a form I have to fill out. For that I'll just keep the stupid lock and use it for a fishing sinker the next time I go after Halibut. Again, I paid CASH. I fail to see the reason for a restocking fee for an item still in the original packaging.

No self respecting person would buy from here…read more Assistant manager promises me in writing to "reserve" my trailer, i come back in 4 days and its gone. Store manager tries to make it better by selling me the same trailer for $500 more after telling me hes gonna "attempt to make it right". They are a poor mans trashy car dealership only for trailers.