By far Tim at Highway Trailer Sales was the best RV salesman we encountered in our long search of…read moreour perfect RV (and we dealt with MANY). He was patient, informative and not pushy at all. Although we decided to go a different route, we would have kept our business with Tim if they did have our right fit. Plenty of great RVs at Highway, just not the one to fit our needs. We will definitely keep Tim and Highway Trailer Sales in mind when we continue our search for our next RV in the future.

Thiefs. And liars work there. Don't wastes you time there. Full of scam artist. Liars.read more

What a ridiculous place. I'm not sure these people know what true customer service is. Ordered a…read moretrailer in January and finally after a huge fiasco and countless calls finally figured out it was never ordered. Finally it came in in June. Drove the 6 hrs to pick it up. Then was told to help compensate us for our time they would order a deck on the neck for us and sell it to us at cost. Well that wasn't there so we would have to come back for it later. That finally can in at the end of July. We told the salesman to please measure it before we drove another 6 hrs to get. We then drove to come pick it up just to find out that it was 25% rusted and corroded because it want painted. There were also weld burn marks on the wood. We're willing to take it but was not paying even dealer cost as we knew this would not even had been acceptable to the dealer. We were offered a new one that will be hopefully shipped straight to us. I will believe it when I see it. The most irritating thing is the salesman had to have seen this when we measured it. Very frustrated and will update my review once I actually receive the deck on the neck at my home without them thinking we are paying for the shipping. ***Update...maybe getting some results. We are going up on the 12th to pick up the damaged one at no charge. We will have to do some repairs but it's a start and they are trying to make it right. Updated to 2 stars for now, until we get up there and see what happens. At least we are finally getting something even though it's been almost two months. ***Final update.. picked up the "deck on the neck". No charge and was in and out in less than 20 minutes. Wish we could have gotten this service in the beginning. Based on the recent customer service I have updated the review to four stars. We feel that I'm the end they did make it right and we thank them for that.

We had very easy experiences both times we bought a trailer and when we came in for a quick repair…read more Recommended them to my parents and they had a chill experience too, they had to wait in line for a bit for a repair, but that's to be expected with a walk up appointment

A very well-made and attractive trailer. All staff were extremely cordial and helpful. The entire…read morepurchase, prep and delivery inspection took less than 1 hour, and I was on my way.Absolutely no pressure...Thanks TrailersPlus. Ron Bork Willamina, Oregon

I paid cash for an adequate trailer. At the time I took delivery, the customer service provided by…read morethe staff was also adequate. However, a day later I wanted to return a $40.00 puck lock I also purchased with the trailer (in its unopened original package) but my emails were not being answered. After about the third email I finally got a call back. To make a long story short, corporate is telling their staff here in Salem of a 25% restocking fee and a form I have to fill out. For that I'll just keep the stupid lock and use it for a fishing sinker the next time I go after Halibut. Again, I paid CASH. I fail to see the reason for a restocking fee for an item still in the original packaging.

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

UPDATE: 09/11/23…read more NEW REVIEW WITH CARGO TRAILER: I used to buy all my cargo trailers up north but after the awesome experience I had with Diamond K when I bought my dump trailer I decided to swing by and see what they had. Shane was my salesperson before and he was super helpful telling me what he had in inventory before I came down. I was originally looking for a 6x12 budget cargo trailer but when it was all said and done I left with a 7x14 CargoPro Stealth with 9" extra height, aluminum frame and 12' extended length tongue. Shane listened to what I was looking for and helped me change my mind without trying to make me buy something else. These guys always say it like it is and I never feel pressured to buy. They'll sell you whatever you want to buy but they always try to educate along the way which I love. There is so much room in this trailer it's unreal and the height inside is so tall I cannot touch the ceiling (I"m 5' 8") which is great and will allow me to hang so many things overhead. Moving on to the rest of my review. The first time I came to look Shane had a 6x12 up front and ready to go that was exactly what I originally wanted. They have so much inventory it's crazy so he had it pulled up and ready to take home but I ended up taking a night to think over everything he told/showed me about the larger trailer I ended up buying. On Saturday I called to let them know I'm on my way to buy the 7x14 if it was still available. When I got there it was waiting up front with my name on it and the shop techs were making sure it was ready to go. I said, "I'll take it" and about 20 minutes later the paperwork was complete and while I was doing that the shop techs were removing the factory trailer jack with a different one that wouldn't hit my tailgate. Dee Dee (not sure how to spell her name) Shane, Mitch and Chelsea plus all the shop techs are always on it, polite and fun to BS with. I love this place because their prices are good and they make the transaction easy to get in and get out. ORIGINAL REVIEW WITH DUMP TRAILER DECEMBER 2021: Everyone here was great to work with. Shane was my sales rep over the phone and in person. When I arrived they were super busy with customers everywhere, the rain was coming down, it was freezing cold and every employee from the owner to the guys that put them together were making sure everyone got what they needed. I picked out my trailer, the purchase order was done in 5 minutes, they took my money and I was out the door in record time. Everyone was awesome to work with but I really have to hand it to the guys that put them together, hook you up and do the safety checklist before you can leave. They were on it and busting their butt in the worst weather and they did it with a smile on their face - I was impressed!!

Had a flat bed installed they got my gmc 3500 in and out of there earlier than what they told me…read morevery simple process

Originally went to the Salem location. We are first time buyers of a trailer. The two sales people…read morewe worked with, Vicky and I think Mike were helpful. Almost sold me a trailer that was too heavy for my Jeep to pull. Then the next day Vicky informed me she moved to the woodburn location and she saw another trailer we may be interested in. And yes we were as it was one we looked at a competitor of theirs. Vicky called me today and said to come in, she wanted to win our business on that trailer. Make them an offer. So we made the drive down from Portland just to find out it was sold and not even on the lot. What a waste of my Saturday, gas and frustration. She didn't even recognize us as we drove up and said someone else would help us, she was just relaxing outside. Omg. She did send a text apologizing for the inconvenience. So needless to say, what started as a positive ended on a sour and negative experience.

We went to the Woodburn location to see a new trailer I saw online at their site. Unfortunately it…read morehad been to an RV show and was not ready or available to show. My bad for not calling to confirm before we went. BUT when we were there, the salesman took our name and number and we agreed to come see it on Mothers Day and that it would be ready. I called 2 days before mothers day (Friday) at 4:30pm and asked about it - Was told it wasn't ready yet but is supposed to be there for the weekend. I said "Right - we're coming Sunday". Sunday we come in to find out that it's not there - there was some problem with one of the windows. REALLY? How come you didn't know about that on Friday afternoon? How come no one called us?? Thanks for wasting my day driving!

Great prices and very hard working honest staff. I shopped around and they have the best prices and…read moremuch more variety than other West Coast horse trailer dealers for Trails West. Chelsey took many pictures/videos, promptly answered my questions and is great with warranty companies. Noah stayed overtime on Saturday to add few more accessories to the trailer. Shelby is so friendly and patient. It was absolutely worth driving 8 hours from Sacramento California. Thank you

This was my first purchase from Double J. Chelsea led me thru the process over the phone and…read moreeverything she promised was true blue. I got there a little late and missed Chelsea but she had everything ready to go and Frances got me out the door. Noah walked me around the trailer and helped me hitch up. Real stand up crew with no B.S. very nice experience! Thank you and I will definitely recommend to others. Keep up the good work guys. It really matters.

These people are always friendly and knowledgeable anytime I've had to come in there buy things for…read moreour vehicles and if they don't have a good price on something they're not afraid or ashamed to tell me where else I could go to get that part.

It is sad to say that it has came to an end. I no longer invested in AutoZone, never once had…read moreissues getting my parts and the right hardware until now. Purchase brake pads, same brands. One set came with the slide clips. The other set didn't it and for my inconvenience and they treated me like crap at which point I returned my items got back my full amount and will no longer be going to AutoZone O'Reilly's here's my wallet