Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

Nate was first class from start to finish, answering questions, calling back promptly and even…read moreoffering a facetime walk-through of the rig since it was preowned and we're 4 hours away. So there he was, setting up a tent trailer in the rain on facetime! Couldn't be more impressed!

I reached out to Power RV, because they were somewhat local, they appeared to be a smaller…read moredealership, and being a small business owner myself, I always try to support smaller, local businesses. I went to Power RV about July 5th, 2025. I met with Kelley and was able to test drive the 2025 Coachmen Crosstrail 20XG motor home. I had been researching these for quite a while, and the drive did not disappoint. Over the next couple weeks, I negotiated a fair price through Kelley, who was running negotiations through David, the owner. After agreeing on price, Juan, the finance manager, reached out to collect a $3,000 deposit. I told Kelley from the beginning that I was going to have a third-party pre-purchase inspection, and had my own financing. I did send Kelley all of the preapproval information on August 6th. Kelley thanked me for the information and said that's exactly what they would need. When the inspector arrived, they had an extension cord plugged into the RV, and the propane tank was not full. They did have a hose available. The inspector called me during the inspection to inform me that the RV had a "hot skin condition, " meaning there was voltage on the outside of the RV. He was able to have the motorhome moved to a different area of the dealership where he could get a 30 amp connection. Once it was plugged into a 30 amp connection and not an extension cord, the original issue with the hot skin condition cleared. They also eventually filled up the propane tank. There were several items on the inspection report such as an electrical outlet wired wrong, a couple of the outside doors would not lock, there was a fair amount of rust on the driveshaft and rear differential, and a couple of loose/missing trim pieces inside the motorhome. They agreed to correct the items, except for the undercarriage rust that was mentioned. The comment that I got was "all vehicles have rust." Even with that, I was prepared to move forward, because for a few hundred dollars, I could have the rust removed. They needed a few more days to get those issues corrected, so the date agreed upon to go down and finalize things was August 12th. Friends drove me down to the dealership on August 12th. I met with Kelley, who took me in to meet with Juan, the finance manager. I sat down to review and handed him the cashiers check for the down payment. Juan appeared confused. It appeared he was expecting a check for the full amount. I told him I had pre-approved financing, and I had provided all the information to their dealership the week before. Juan said he would need to talk with the owner. I left the finance manager's office and returned to the motor home to wait. We had arrived at the dealership around 11:30 and around 3:30 or so, they still did not have things figured out. Kelley told me that they would deliver the RV to my home once they had everything resolved. My friends and I left the dealership. After thinking about things, I canceled the deal. If it is this difficult to purchase a motor home, I cannot imagine what any service needs would be like. I had to request my $3,000 deposit back on three separate days before I received it. Here's my take. They do not like it when you come in with your own pre-approved financing. They had all the pre-approval financing information for six days, and they told me to come down to pick up the motor home on August 12th. I don't know whether the lack of working with my finance company was deliberate or an accident, but in any case, it caused me a lot of wasted time. Seems to be an important question as they are the ones who told me to come down on August 12 to pick up the motor home. While waiting in the motor home on August 12, Kelley would check in periodically with me. I feel bad for the position she was put in. I feel like the owner really dropped the ball on this. Let's be clear, I was not buying a set of bath towels. This was a $135,000 motor home. Although nobody was rude per se', ownership doesn't seem to care. Very disappointed. I do not recommend this dealership.

My slide on my rv wouldn't close so I brought it to them totally in a panic being a single older…read morelady on a solo trip with my mom the service manager came out right away and looked at it then called a tech in and he diagnosed the problem and fixed it so quickly!! They were honest friendly and upfront about everything I wish I lived in Oregon I would come back here every single time!

Not great selection at this lot and I understand that the inventory is low right now but trailers…read moreon the lot were mostly all used and very dated. (At least the ones that we were shown) Even the newer ones that were used were not in the greatest condition and prices still pretty high. Sad but they only carry 4 brands of the company's that they want to deal with directly. Saul was very nice and was able to answer most of our questions. We drove over an hour to this lot and I wish we would have just gone elsewhere! I literally did not take any pics because they were so bad. I only snapped one pic as we were leaving to check in SMH

I would not recommend Roberson RV based on my experience…read more There were clear issues with both the walkthrough and the condition of the trailer at delivery. During the orientation, the technician could not confirm whether the water heater was on or off, he didn't know which position meant what on the switch. I later discovered he had left it on while empty or filled with antifreeze, and it had been cycling for several days before I caught it. That is a basic oversight that could easily lead to damage, which I won't know until my area is above freezing. More serious was the complete failure of the 12V charging system from day one. After bringing the trailer home and leaving it plugged into shore power, I returned to a fully discharged battery. The converter was not charging the battery at all. The battery had dropped to 11.9V and remained there for an extended period, which is widely understood to cause permanent damage in AGM batteries. I thoroughly documented the issue with video evidence, including voltage testing and isolating the fault to the converter. Despite this, I was not offered a reasonable or practical solution. The only options presented were multiple long-distance trips back to the dealership, totaling thousands of miles and significant time, or waiting 6+ weeks for a more local service center to diagnose something that had already been clearly identified. At that point, I had no choice but to purchase and install a new battery and converter myself, out of pocket, just to make the trailer usable. After replacing those components, everything worked immediately. This situation could have been avoided with a basic pre-delivery inspection and a willingness to work with clear diagnostic evidence. Instead, I was left to resolve a brand-new equipment failure on my own. It's also been 3 weeks since I purchased the camper and my DMV has not received paperwork from Roberson to allow me to register and use the RV. I highly advise avoiding them at all costs, I should have read the other reviews sooner.

Very disappointed in Roberson. Earlier this month my husband took our 5 year-old travel trailer in…read morefor winterization. While the trailer was there, they (Roberson) checked the roof and reported back that there was damage in the back corner, that there was a 'soft' spot and it needed to be repaired. My husband asked for a quote for said repair, and a few days later he received a quote of $14,000 (the quote was to replace the entire roof, which was NOT necessary)! Needless to say, we got the name of an RV shop for a second opinion. The roof had just a small patch that needed to be sealed. While we had it in the shop, we had them address a couple of other maintenance items. TOTAL amount for everything was $590.00. The disgusting part about this is that there are a LOT of people who completely trust places like Roberson. And they spend those huge amounts no questions asked. Just do your homework and beware.

Love our new Motorhome...We had a great buying experience, Billy and Don were very helpful and…read moretreated us well. We highly recommend.

Courteous and helpful, looking for an RV and the staff was very kind and courteous. Would recommend…read morethem to my friends and family.

As soon as we arrived onto the lot we were treated with respect and was taking care of immediately…read more Two service techs took care of us. I'm thinking the techs names were Dawson and Kyle. I would recommend Salem RV to anyone . Our questions and problems were resolved .

Bought a 2012 Creekside rv from thi s thief!…read moreWe were told everything works. Kitchen sink leaks,stove igniter only works half the time. The air conditioner fan didn't work so had to get that fixed right away. Radio volume goes haywire gets really loud on its own. Hood light only works half the time. The cable ready connections are dead have to run cord through the windows! The front where bedroom and mattress are leaks like crazy!! And by the looks of the wood has been for some time! Causing the front to fall apart, the trailer fell on the frame cause woods rotten behind the skin of the front of the trailer! His business partner JC was called to help us and said he was backlogged so get us when he could. Wanted 500 bucks to flash coat the top of the rv. Which was an insult paid 10,000 dollars from my sister in law Buyer beware you won't get any discounts or any kind of money back from this scammer! Called him trying to resolve the issue and hung up on me like a b...ch! Being on disability I can't fix anything! And he knew this. Still ripped us off anyway!!! So be sure and your item inspected thoroughly before purchasing! Thanks Very disappointed customers

We listed our travel trailer on consignment with Tom's Travel Homes. Tom was easy to work with, he…read moreexplained the process thoroughly, and it all went just the way he had described it.

We had a long search for our perfect fifth wheel. We were looking to buy new, but anything that was…read morea short length felt cheap and poorly built. We decided to look for a Grand Design Solitude which was a little longer than we wanted, but built much better than the shorter units we had been shopping. Any new Solitudes were very pricey and although we were willing to pay more for quality, we opened our minds to a used fifth wheel. We found our 2017 Grand Design Solitude 321RL on a Craigslist ad which was linked to the Tom's Travel Homes website. After calling ahead to ensure the unit was still available, we drove down to Salem on a Saturday and met up with Drew for a tour. He was kind and honest. The unit was clean and in great condition. We asked for the bottom dollar, was given a price without haggling, he drew (pun intended) up the paperwork, took our deposit, and we made an appointment to pick up the unit on Tuesday. When we arrive on Tuesday for the walkthrough, Pat took us through the RV to show us how everything works and helped us with our first hitch up (our first fifth wheel). The process was easy and stress-free which we appreciate greatly. Both Drew and Pat seemed to have worked there for years which speaks highly of the company. This unit was on consignment at Tom's and should we need to sell this unit to upgrade in the future, we will contact Tom's to sell it for us. They did a great job.

We purchased a 2109S Rockwood Mini-lite and the salesman and financial person were great. However…read morewe did have a problem with our fridge but the manufacturer was great about replacing and Waterdog was awesome making a timely appt to get it here and get it replaced. This is the 2nd trailer we have purchased from Waterdog.

We are traveling through the area and Tony was able to repair our issues in a timely manner. We…read morehighly recommend him.

We had very easy experiences both times we bought a trailer and when we came in for a quick repair…read more Recommended them to my parents and they had a chill experience too, they had to wait in line for a bit for a repair, but that's to be expected with a walk up appointment

What a ridiculous place. I'm not sure these people know what true customer service is. Ordered a…read moretrailer in January and finally after a huge fiasco and countless calls finally figured out it was never ordered. Finally it came in in June. Drove the 6 hrs to pick it up. Then was told to help compensate us for our time they would order a deck on the neck for us and sell it to us at cost. Well that wasn't there so we would have to come back for it later. That finally can in at the end of July. We told the salesman to please measure it before we drove another 6 hrs to get. We then drove to come pick it up just to find out that it was 25% rusted and corroded because it want painted. There were also weld burn marks on the wood. We're willing to take it but was not paying even dealer cost as we knew this would not even had been acceptable to the dealer. We were offered a new one that will be hopefully shipped straight to us. I will believe it when I see it. The most irritating thing is the salesman had to have seen this when we measured it. Very frustrated and will update my review once I actually receive the deck on the neck at my home without them thinking we are paying for the shipping. ***Update...maybe getting some results. We are going up on the 12th to pick up the damaged one at no charge. We will have to do some repairs but it's a start and they are trying to make it right. Updated to 2 stars for now, until we get up there and see what happens. At least we are finally getting something even though it's been almost two months. ***Final update.. picked up the "deck on the neck". No charge and was in and out in less than 20 minutes. Wish we could have gotten this service in the beginning. Based on the recent customer service I have updated the review to four stars. We feel that I'm the end they did make it right and we thank them for that.