We purchased a 2109S Rockwood Mini-lite and the salesman and financial person were great. However…read morewe did have a problem with our fridge but the manufacturer was great about replacing and Waterdog was awesome making a timely appt to get it here and get it replaced. This is the 2nd trailer we have purchased from Waterdog.

We are traveling through the area and Tony was able to repair our issues in a timely manner. We…read morehighly recommend him.

Your review helps others learn about great local businesses…read more I've bought my third RV from Northwest and they're OK it was a used coach but in real nice shape. We are very happy with the service we had done we love are RV. Thank you Northwest RV.

Fraud! Due to their failure to pay off consigners and provide titles on units sold, they have lost…read moretheir state license. They sold my fifth wheel in June for over $55,000 and haven't paid me a dime! Anyone else in the same boat???

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

Curtis and Rhonda at the customer service desk went beyond regular service. They worked with us to…read morehelp us figure out an issue we contiuned to have. They pin pointed the issue. All is good. rating Is a 10 and will Continue to shop with them

So I called to book an appointment for my first travel trailer that needed some fixing. I asked…read morethem to fix the leak behind the toilet and to replace the faucet because it was leaking all over. When I arrived bill set me up. I backed up my trailer and left it with a mechanic. I went and got lunch at Carl's Jr. 20-30 goes by and I came back and talked to the mechanic. He pointed out some things that was wrong with the trailer. The leak I mention and needing a new faucet. He said they should be easy fixes and replace. He also told me about my city water having a leak that might need to be replaced. I said ok I have to get back to work and ask him how much. He said he doesn't handle the billing bill does. I dropped it on a Friday and got a call on Tuesday. He sent me the invoice. They charge me 1 hour to check the faucet that I already told them need to be replaced. And .5 hour at checking the toilet. I was already aware of and he only spent 20-30 mins too and got all the info he needed already but they want to charge me 199 an hour at 1.5 hours..... I asked if those will be included in when they repair / replace it. They said no they another 2 hour of work... I felt ripped off and scammed.

Love these peeps! I bought a used Dub and they have always treated me so well! I highly recommend…read morethese guys!

Shane was a great host showing us around the shop and talking about all the custom camper options…read more These camper trailers are fiberglass molded off actual VW busses and are really nice looking. You may see some of these around Portland as mobile beer or food carts. Models start at $22,000. There will be one of these in Maui soon as a food cart and there are 15 currently in use across the United States as campers. Snatch one up and get it customized for yourself before everyone else finds out about these!

We purchased a 2017 Big Country 5th Wheel from this company on 2/21/21 - we loved the layout and…read morebought because we were going to be living in it full-time. We paid this company $43,000 in cash, with the understanding and written agreement that they would also fix things on the RV, provide us the title and file our DMV registration paperwork, as agreed. That was never done and neither was any RV parts replacements or repair work. They kept putting us off or their repair person wouldn't show up or never ordered anything. They also agreed to consign our other RV, but lost their dealers license days after we signed an agreement with them and said they couldn't sell it afterall. So, we listed it ourselves and in the process of recovering our rig from them, they had also lost some items that belonged to it. Because of all their dealership changes and repairs not being done, Rubin, the sales manager, verbally agreed to reimbursement on the repairs and items we replaced. However, we sent the itemized invoice several times now and not heard anything back since February! We call Rubin's cell phone and the main office receptionist, who always says she will pass on the message to him ....or they just don't answer at all. They have stopped answering texts too! We have yet to see our title or registration processed with DMV - yet we paid for IN-FULL! We're considering legal action against John T Bridges, the owner & Rubin personally, as the business is no longer legally registered with the state of Oregon either. We want our title & invoice pd or FULL reimbursement! We have filed a complaint with the BBB because we need answers and a resolution on this now! This is extremely poor RV business practice - buyer beware!

There was a purchase order agreement on a Motorhome. The purchaser went to the bank and completed…read moreall the paperwork for the purchase. When she contacted Mac RV she was informed the seller had "sellers remorse" and they did not want to sell. She contacted the owner who said they had no contract despite a purchase order agreement. She will be contacting an attorney.

No answer to phone calls or emails for 4 months. Sounds like other people are having the same…read moreissue there.

Dustin was amazingly helpful and absolutely no pressure. This is my second RV purchase, and even…read morethough I didn't end up buying from them, they were so fantastic to work with. They just couldn't match the offer I'd received elsewhere for my trade-in, but otherwise I totally would have gone with them. Even though I didn't buy from them, Dustin contacted me and said I could reach out with any questions, anytime. Go and spend an afternoon there browsing the inventory. Pamela H.

Went in last week and even though a lot of the team was out at a rally the rep that was there…read more(sorry I don't remember her name) was kind enough to show us the Xventure trailer we went in to see even though she wasn't familiar with the trailer. Not only did she try to help the best she could but she also called another team member that could answer some of the questions we had. Although we are still determining whether to get a trailer and which trailer to get I would highly recommend them for their great customer service. If they are this good when looking I can only imagine what it would be like to do business with them. for the help and if we decide to get the Xventure V3 we will definitely be back to 99 West Trailers.

Very disappointing! We scheduled a boat trailer maintenance…read moreappointment one week in advance only to find out our boat trailer sat for two days at their location because the staff worker did not show up to work on it. Throughout the two days, we requested a follow up call to let us know when the worker will show up but did not get any response. So as a result, we ended up picking our boat trailer up with the office staff stating they were too busy to work on our boat trailer even though we had a scheduled appointment. We would never recommend this company (especially since they act like they don't need the business!

Really nice customer service. They don't over charge you on installation. They explain everything…read morethat they are going to do.

I am new to owning a trailer, so when I took a trailer I recently purchased to Matt and his team,…read morethey surprised me with how thoroughly they inspected the trailer. They repair some minor issues and sealed some areas of the trailer that had light damage. When I needed a new hitch installed, Joe did the work efficiently and got everything set up correctly. The cost for all services I have had them perform was reasonable and the service is excellent. I will be visiting these guys again as I need work completed on my travel trailer.

My slide on my rv wouldn't close so I brought it to them totally in a panic being a single older…read morelady on a solo trip with my mom the service manager came out right away and looked at it then called a tech in and he diagnosed the problem and fixed it so quickly!! They were honest friendly and upfront about everything I wish I lived in Oregon I would come back here every single time!

Not great selection at this lot and I understand that the inventory is low right now but trailers…read moreon the lot were mostly all used and very dated. (At least the ones that we were shown) Even the newer ones that were used were not in the greatest condition and prices still pretty high. Sad but they only carry 4 brands of the company's that they want to deal with directly. Saul was very nice and was able to answer most of our questions. We drove over an hour to this lot and I wish we would have just gone elsewhere! I literally did not take any pics because they were so bad. I only snapped one pic as we were leaving to check in SMH