We purchased a 2017 Big Country 5th Wheel from this company on 2/21/21 - we loved the layout and bought because we were going to be living in it full-time. We paid this company $43,000 in cash, with the understanding and written agreement that they would also fix things on the RV, provide us the title and file our DMV registration paperwork, as agreed. That was never done and neither was any RV parts replacements or repair work. They kept putting us off or their repair person wouldn't show up or never ordered anything.
They also agreed to consign our other RV, but lost their dealers license days after we signed an agreement with them and said they couldn't sell it afterall. So, we listed it ourselves and in the process of recovering our rig from them, they had also lost some items that belonged to it.
Because of all their dealership changes and repairs not being done, Rubin, the sales manager, verbally agreed to reimbursement on the repairs and items we replaced. However, we sent the itemized invoice several times now and not heard anything back since February! We call Rubin's cell phone and the main office receptionist, who always says she will pass on the message to him ....or they just don't answer at all. They have stopped answering texts too! We have yet to see our title or registration processed with DMV - yet we paid for IN-FULL!
We're considering legal action against John T Bridges, the owner & Rubin personally, as the business is no longer legally registered with the state of Oregon either. We want our title & invoice pd or FULL reimbursement! We have filed a complaint with the BBB because we need answers and a resolution on this now! This is extremely poor RV business practice - buyer beware! read more
