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RV Northwest

3.2 (37 reviews)
Closed 9:00 am - 5:00 pm
Updated 2 weeks ago

Services - RV Northwest

RV repair

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One of the many stops at mechanics' garages who could not help us.
Kristina B.

This business moved and started a new Yelp page. The old page had 8 reviews with an average of 3 stars. There were a handful of 5 star reviews and the rest were one star reviews. I suspect this is because you could easily have a great experience as long as nothing goes wrong. In our case, something went wrong, and it was disastrous. Our story is a long one. Here's the executive summary: buyer beware! Run away! Here's the blow-by-blow. My husband and I wanted to rent an Itasca Navion because we'd considered buying one. We found that RV Northwest was the only company at the time that offered one for rent. We booked it for a week-long 10th wedding anniversary tour of Oregon last summer. When we arrived at this RV rental place, we found a chaotic and confusing scene. We worked with several people while they tried to get us checked out. After awhile, they admitted they'd locked the keys in the vehicle and did not have a spare set. The RV owners would have to drive out and provide their set to unlock it. Ok, fine. Stuff happens. We went grocery shopping nearby for the trip. We get back an hour or so later. Now it's time to check out, right? Not so fast. After some confusion and shuffling of papers, it became clear that they'd given us someone else's paperwork and misplaced ours. Wow. Ok. Eventually things got resolved. They gave us a tour of the vehicle, which was brand new by the way. Only driven once by the owners, who apparently were working with RV Northwest to rent it out when they weren't using it. We finally embarked upon our exciting RV tour of Oregon. Hooray! Our first stop was just a few hours East. About halfway there, the vehicle made a loud sound and displayed a warning light. The light was confusing, and quickly went off. We misinterpreted it to be a "dangerous conditions" indicator of some sort, because the highway was quite windy and we were being buffeted by cross-winds. The warning light had looked like symbols for wind and rain. We kept going and arrived at our campground at dusk. We parked, and then wanted to adjust our position in the parking spot which involved turning the RV back on. We did that, and the RV made the same sound it had made on the highway and flashed a number and a code. We did not know what this meant, so we started making dinner and googling error codes on our phones. It was an indicator that the Diesel Emissions Fluid was low, and the number it had flashed was a countdown. We had that many more engine starts before the engine would be disabled if we didn't correct the fluid situation. The number was something like 15, so we were not too worried. We settled in and called RV NW in the morning. Thus began our saga. Our sad, misled tour of Oregon mechanics who could not help us. On multiple occasions, RV Northwest folks instructed us to take measures that were not only inappropriate for the model RV we had, but caused greater problems. They sent us to two different technicians (a strong word in one case) in two different cities who couldn't help us due to the Mercedes chassis of the Navion, which they probably could have told RV NW had they asked! On the 3rd day of this hellish trip, as the countdown continued ominously, we finally found a Mercedes dealership ourselves in Medford who said they could fix it. But not immediately. So we drove there and spent 7 hours in the waiting area with our dog. At the end of that day, the dealership concluded that ***someone*** had contaminated the diesel emissions fluid in the vehicle, which is what caused the warning light in the first place. We will never know who did this, but it seems unlikely that it was the owners, and we had never even heard of DEF until all of this. So that leaves one likely possibility, eh? In other RV models, topping off that tank with water was fine. But in this brand new fancy one, it causes major problems! Hmmm. I wonder what happened at RV Northwest while we were all waiting for the owners to drive back with the keys? Whatever the source, the contamination broke the sensors, which is what continued the problem even after we tried to refill the DEF tank. The dealership could fix it, but not that day. At that point, the countdown was down to one. And, RV Northwest helpfully told us we could not leave the RV at the dealership or it would constitute abandoning the vehicle, thus violating the contract. So, we were faced with trying to live at a car dealership with our dog for an unknown number of days until the RV was fixed, or drive it 300 miles back to Portland without turning off the engine. We chose the latter, driving north on I5, playing the song The Final Countdown by Europe, wanting nothing to do with the folks at RV Northwest ever again. Except to get our money back. However, they never returned a call from us after the 2nd day of the trip. We had to dispute the credit card charge to get our money back, which we did.

Diamond lake, or
Amy C.

I had an amazing experience with Tami, Veronica, Olivia, and Kevin from RV Northwest! I rented a brand new RV from them for a whirlwind 2 week national park road trip and they gave me an amazing deal and even took mileage off my total bill! Great people, AWESOME customer service, I will use them in the future! Thank you so much!

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Review Highlights - RV Northwest

Veronica did everything to get us a motorhome in the last minute to be able to leave the next morning on our trip.

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Curtis and Rhonda at the customer service desk went beyond regular service. They worked with us to…read morehelp us figure out an issue we contiuned to have. They pin pointed the issue. All is good. rating Is a 10 and will Continue to shop with them

So I called to book an appointment for my first travel trailer that needed some fixing. I asked…read morethem to fix the leak behind the toilet and to replace the faucet because it was leaking all over. When I arrived bill set me up. I backed up my trailer and left it with a mechanic. I went and got lunch at Carl's Jr. 20-30 goes by and I came back and talked to the mechanic. He pointed out some things that was wrong with the trailer. The leak I mention and needing a new faucet. He said they should be easy fixes and replace. He also told me about my city water having a leak that might need to be replaced. I said ok I have to get back to work and ask him how much. He said he doesn't handle the billing bill does. I dropped it on a Friday and got a call on Tuesday. He sent me the invoice. They charge me 1 hour to check the faucet that I already told them need to be replaced. And .5 hour at checking the toilet. I was already aware of and he only spent 20-30 mins too and got all the info he needed already but they want to charge me 199 an hour at 1.5 hours..... I asked if those will be included in when they repair / replace it. They said no they another 2 hour of work... I felt ripped off and scammed.

RV Northwest - rvrental - Updated May 2026

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