We purchased a 2017 Big Country 5th Wheel from this company on 2/21/21 - we loved the layout and…read morebought because we were going to be living in it full-time. We paid this company $43,000 in cash, with the understanding and written agreement that they would also fix things on the RV, provide us the title and file our DMV registration paperwork, as agreed. That was never done and neither was any RV parts replacements or repair work. They kept putting us off or their repair person wouldn't show up or never ordered anything. They also agreed to consign our other RV, but lost their dealers license days after we signed an agreement with them and said they couldn't sell it afterall. So, we listed it ourselves and in the process of recovering our rig from them, they had also lost some items that belonged to it. Because of all their dealership changes and repairs not being done, Rubin, the sales manager, verbally agreed to reimbursement on the repairs and items we replaced. However, we sent the itemized invoice several times now and not heard anything back since February! We call Rubin's cell phone and the main office receptionist, who always says she will pass on the message to him ....or they just don't answer at all. They have stopped answering texts too! We have yet to see our title or registration processed with DMV - yet we paid for IN-FULL! We're considering legal action against John T Bridges, the owner & Rubin personally, as the business is no longer legally registered with the state of Oregon either. We want our title & invoice pd or FULL reimbursement! We have filed a complaint with the BBB because we need answers and a resolution on this now! This is extremely poor RV business practice - buyer beware!

There was a purchase order agreement on a Motorhome. The purchaser went to the bank and completed…read moreall the paperwork for the purchase. When she contacted Mac RV she was informed the seller had "sellers remorse" and they did not want to sell. She contacted the owner who said they had no contract despite a purchase order agreement. She will be contacting an attorney.

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

Purchasing a used RV is risky but McKenzie RV made sure everything worked and there are no leaks in…read moremy RV they even offer good warranties for peace of mind after the sale. They were friendly no high pressure family owned it was a pleasure doing business with Scott.

Great price super helpful and they want above and beyond to be helpful. Super honest great people…read moredefinitely buy from them again.

Had a great experience with Johnson RV in Sandy. Traded our old unit in and bought another rig. Ben…read moreand Micky were great to deal with. I would buy here again. JRS

Reposting: Terrible communications, does not return phone calls or emails (personnel, management or…read morecustomer care). Chips and damage to brand new RV not disclosed by salesman after requesting inspection. Sales Manager used the F word in describing how badly salesman messed up. Manager was arrogant and argumentative. Hidden extra costs and fees after agreeing to have none. No follow through on spare wheel/tire/carrier. No follow through on missing items in the RV. Manufacturer rebate not applied for by JRV even after they said they did (twice). They messed up the registration and title as our RV would have been titled in another buyer's name. No battery test report received as promised. Incorrect information from finance manager on theft prevention program. I would not recommend this dealership to anyone. Their "Mission and Values" statements are a joke. Update: In addition to the above: All tires were overinflated and one inside dually tire was completely flat. After one month, the EcoFlow power station needed to be replaced. Now, (have not even used the van yet) half our interior lighting does not work. I also discovered after contacting Mercedes and Winnebago that my dealer (Johnson RV Sandy) was supposed to complete a form "Delayed Warranty Form" as per Winnebago Service Bulletin 7SB009-23-02A. I was told to contact them to complete this form so that my proper warranty start date (date of purchase) would update with Mercedes. I reluctantly called Johnson RV and requested that this form be filed (it takes all of 5 minutes on-line). After another call, messages and no return calls, I gave up! Luckily for me, Winnebago and my Mercedes shop got everything fixed. Johnson RV is a failure.

We brought our RV in for service last year. They stole our water pump. The pump had been working…read moreperfectly fine but they told us it was failing and that they replaced the water pump for "free". They didn't put it on the invoice and told us not to mention it. Since then the new water pump doesn't hold pressure and fails constantly. But since there is no record of them switching out the water pump we can't do anything about it. Super shady thieves!

I tried this RV center service department for the first time, in January of this year. I needed…read morerepairs on my 5th-wheel trailer. The awning had been bent in a wind storm, the rooftop A/C units weren't working, my electric heat on my water heater wasn't working and I needed a pre-season check up on my trailer before camping. I came in also because of a 10% discount coupon on parts and labor. I forgot to drop off the coupon when I delivered the trailer. When I realized this I called the service department and was told it was OK to bring it in when I picked up the trailer. McCord ordered parts for my awning, determined my A-C units were fine and I just needed new thermostats. They replaced the electric switch on my water heater, and made other minor repairs. I am very pleased with the repairs. HOWEVER, I forgot to bring my coupon out of my truck and present it when I picked up the trailer and paid the full amount for the repairs. ONLY right afterwards as driving home with the trailer, did I remember again that I didn't present the coupon. I rushed back and spoke to the service department representative. He tried, but said I was too late and couldn't get the discount because it wasn't presented before charging the final invoice. SUCH FRUSTRATION and LOSS OF SAVINGS because I didn't get the coupon to them in time. That's the only sour thing about my experience. I figure I lost over $200.00 because of that. UPDATE!! McCord's Service Department just called and they just figured out how to rectify my problem and refund the coupon value back to me. Big Kudos to McCord's Service Department for sticking with it and coming to a very happy resolution for me.

Excellent customer service! We have worked with Erik on two trailer purchases and both have been…read moregreat experiences. Our shining stars have been the service dept. The repairs upgrades and service have been fantastic. I've heard lots of horror stories thru the years and we have been so lucky since we started using Apache. All repairs have been made in a timely fashion. Thank you Brandon, Josh and the entire team, you're awesome.

Never returns calls from the service department or the sales department. I'm stuck with a brand new…read moreone year old camper. With very little backup and zero from the manufacturer

Our experience from start to finish at Annie's was incredible. My wife and I traveled up from…read morePortland to take a look at an RV that we thought might be a good fit. During the walkthrough, Ann and Andrew (both amazing) let us know that that they would replace the awning fabric, perform the annual roof re-seal and test/replace the battery (all without us even asking). The price was excellent, the whole team at Annie's were incredible, honestly what a wonderful place. It''s a family owned business that clearly takes real pride in how they treat customers. I only wish more businesses were like Annie's. Thanks guys!!!

We travelled from Montana to buy this rv. Annie was very nice to visit with......but we certainly…read moredidn't get the whole story. After the one year service contract ran out......we bought this two years ago......we've spent WAY too much money trying to keep it going. I have a fat file of repair receipts. It was obviously broken in to and so the door doesn't latch properly. The power shade for the front window doesn't work so we put in a manual one. There is a battery drain somewhere that drains the battery so it won't start without jumping. Two different RV repair places cannot solve it. SO many other things. Yes. We bear responsibility for not realizing all of the problems before we bought it but if we'd known the whole back story we wouldn't have considered it. We're in our eighties. Heartbroken.

Funtime RV had a decent inventory of RVs that met our requirements. After a bit of haggling, we…read moresettled on a price and made arrangements for delivery. On delivery day, we arrived and went through the typical walkthrough and sales pitch for extra this and that. After dodging the hook to spend a few additional thousand, we hooked up the trailer and low and behold, the weight of the trailer tongue was so great that the chains dragged on the ground. Sooo, we needed a weight distributing hitch. The sales guy pointed us to their "best design" and being mid-afternoon, we allowed them to install the hitch. Next day, I did the research I should have done before buying the hitch and discovered that their markup was $150 more than their competitor. I asked for an adjustment and was denied. Lesson to learn - the RV place will almost always charge more for accessories than you can get them for if you shop around. Their argument for not providing the adjustment was that everyone else pays the price I paid - which means that everyone else gets stuck in the same situation I was in and reluctantly agrees to help improve their margin.

No answer to phone calls or emails for 4 months. Sounds like other people are having the same…read moreissue there.