I just received a call from Chae Endodontics today claiming that I owed them money from a procedure 2 years ago. While this should have been a simple interaction the lady I spoke with was Extremely unprofessional, right from the get go. She couldn't tell me any of the steps they had taken to process the bill through my insurance or FSA account, stating that she didn't know because she didn't work there in 2019. I'd assume the business would keep records of those things, but she insisted she didn't know because she didn't work there then. I thought that was a strange response, but when I continued to ask for more information in an attempt to verify what had, or hadn't, been done she informed me she was just going to run the card she had on file for me. I'd like to be clear. She wouldn't tell me if they had billed my insurance. She wouldn't tell me if my FSA had paid anything. Instead of answering any of my questions she told me she was going to bill whatever card or mine they had on file. It's bizarre to go 2 years with no contact to be out of the blue informed I owe them over $1000. They've sent no bills or statements, no letters informing me I have a past due account. Nothing. And somehow I'm supposed to just pay a nameless person over the phone who cannot tell me anything more than a random dollar amount? Obviously I would like to resolve this, so I asked for her name as I hadn't caught it at the beginning of the call. She REFUSED TO TELL ME. Quite literally said "I told you once, I'm not telling you again." It's a simple enough question, why not identify yourself? After asking two more times for her name, and being told "I'm not telling you" she hung up on me. I called back but nobody answered the phone. Caller ID Identified the business correctly and the number matched the number online. I wish I would have recorded the call. It's the most unprofessional behavior I've ever experienced from a medical provider. Be careful choosing Chae Endodontics. Dr Chae himself, is a wonderful endodontist, but if his staff behaves this way it is only because he allows it. There are plenty of other endodontists in the Seattle area that will treat you with dignity and respect. You deserve better than Chae. read more

Dr. Chae's office is immaculate. While most of the office is painted white or a light color all the equipment is impressively white and sparkling clean. What could be better than sparkling clean? Beautiful organization and a smiling helpful staff. Brittney greeted me and ensured that all my data and history was correct. After a short wait I was introduced to Pam who is Dr. Chae's knowledgeable and caring assistant. Clearly she had an extensive oral education. Pam helped locate the pain and then took x-rays of the area. She's a real sweetheart and most calming. I met Dr. Chae when my x-rays were complete and ready for examination near my mouth. Dr. Chae is surprisingly tall and attractive. Like his office he is well kempt with attention to detail. Maybe Dr. Chae isn't aware of his surprisingly beautiful speaking voice that would catch almost anybody's ear within a few syllables. Like an opera or theater voice with a soft volume that's pleasingly modulated. His explanation was methodical and detailed. The doctor went on to explain a most interesting procedure. He was going to do a root canal and repair the tooth from the inside out! I thought he'd have to remove the crown and I wouldn't be able to eat properly for a long time till I could afford to get that fixed. Dr. Chae went on to explain how he was going to drill through the center of the artificial crown do the root canal, remove the decay then fill in the newly hollowed spaces with special cements. He believed this would leave my mouth in fit fashion, pronto. The crown will need replacement within the year if not 6 months. So after his generous time answering all my anxious ignorant questions the procedure begins with the area around being numbed with an anesthetic that he wipes on with a cotton swab. Within 2 minutes the gum area is numb and ready for an injection of some kind of painkiller like Novocain. I always rated Dr. on how they give a needle. Is it painless or painful? I required a few pokes that weren't all painless, but the doctor and his assistant both work as a team to minimize the pain. Both the doctor and Pam were able to create subtle but strong distractions that minimized my attention to that discomfort. Dr. Chae turns out to be an excellent oral anesthesiologist, more later. So now that I'm adequately numb, my mouth is wedged open and a rubber dam is placed around the tooth to be worked on. It's a flat sheet of rubber that you push the tooth through. Thereby the tooth is isolated from the rest of your mouth in a mini operating theater. The dam is also most sanitary and keeps old lead filling materials from being swallowed. Now numbed up and dammed up I was ready for my procedure. Everybody in this office has a soft touch as did the doctor. I felt surprisingly good during the whole procedure the minimal amount of discomfort I felt was nothing compared to the pain I was hoping would go away forever. I didn't put in the usual headphones because I love listening to the doctor carry-on a most thought-provoking dialogue about the politics of the day. Well mostly a monologue as you might imagine. I was not at all good at ventriloquism or carrying on any conversation as you can see from my position. Dr. Chae is creative and detailed I love looking up while he would work on my tooth looking through a specially illuminated microscope. He was doing extremely delicate work in an extremely tiny place. Before I left the office I learned that he was the sculptor who made the metal beautifully smooth at each contact point. I truly believe the same artistry I witnessed on a pedestal is the same artistry and detail that went into my tiny little tooth. He has a co-practice and shares an office with another Dr. Chae? The other Dr. Chae is an orthodontist and she is the artist of all the paintings hanging in the office. When I met Dr., Mrs. Chae she was wearing the most beautiful lab jacket I have ever seen, it all seemed to go with her painting in the office. It seems truly unique that two oral specialists not only live and work together but each practices a type of art that actually complements their work life. I waited 10 days to write this because I wanted to feel the way my mouth healed and the way the pain evolved and subsided. My mouth of course was numb for hours after I left the office. My jaw ached from being open so long and the bone and gums around the area were sore and somewhat delicate. Within 24 hours I was eating soft things with no discomfort within 4 days my problems are mostly psychiatric. The pain had been so intense and routine, that although gone I would anticipate sharp pain with a cold drink and flinch in anticipation of habitual pain that was no longer there. It took me over a week to get rid of the anticipation of the pain. Although this procedure cost me over a thousand dollars, I thank my lucky stars that the science and a local specialist, empathetic expert is available. read more

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Referred for root canal in July 2023 and went thru with it. There was an infection at the bottom in the gum so Dr Chae gave me a week of Amoxicillin which helped but I could tell it was not healed. I discussed over and over again about previous root canals that were very painful and he explained it was probably due to infection! So when he started this procedure it was hurting and he didn't stop. Evidently the root spread out in branched so it took 2 visits of 2 hours each of painful digging and caused bruised and swollen jaw for about another week. I didn't want to have it crowned for 6 months to make sure it was healed, so he must have realized there may be a chance for failure. Insurance paid and we paid $647.50. I never got the crown! I did not go back. Then in February 2024 it had to be redone because the infection was still there causing pain. Now Insurance won't cover because it was done last year! Now we pay again for fixing Dr. Chae's sloppy work. If you have any underlying problems DO NOT go to Dr. Chae. he even knew what was wrong.!!! all I needed was longer or stronger antibiotics and then root canal for a simple solution. I Would NOT recommend Dr. Chae for any dental work. I Also found his attitude over confident and the process very antiquated. Especially when New Dentist fixed it, removing old filling and replacing it with new in less than one hour with no pain. Having used new updated equipment! read more

I have had Dr Chae work on two teeth. Both times he was professional, friendly and competent. What makes him special, is his personal attention. For example, after he worked on my first tooth, he gave me his cell number and told me to call him, if I had any problems or pain. Flash forward to my next tooth. I set up an appointment to work on an abscess, but the night before the appointment, the tooth went nuclear. Pain medication wouldn't touch it. In desperation, I called his cell number and left a message. Dr Chae called right back, and even though it was 9:45pm, he met me in his office. There he relieved the pressure of the abscess, allowing me to sleep that night. The next day, he completed the procedure and I remain painfree. Thanks Dr. Chae. read more

I wish Chae Endodontics was my PCP!! :) I had avoided going to the dentist for years because my fears and anxiety was out of this world. The only reason I made my appointment at Dr. Chae's office was because I had to. Well, let me tell you - this was one of the best experiences I have ever had, let alone at a dentists office!!! I even sent them a Christmas card thanking them for being the best!! The place was beautiful and clean and not that 'sterile' feeling at all, everyone was amazing and kind and respectful. They talked the whole time during my procedure to keep my mind distracted, informed me of what they were going to do. I have never felt so comfortable at a dental office. Thank you for giving and making my experience a wonderful and less traumatizing one. You guys are the best. Merry Christmas & Happy New Year!!! read more

Very good experience with what might be an uncomfortable procedure at best. Professional, well appointed office, friendly staff, complete transparency as to expected costs. Dr. Chae was great. If I need another root canal, I'll definitely come here again. read more

Dr. Chae is exceptional at his job. He is very knowledgable and very personable. My husband has a lot of fears from previous dental work. Yet, Dr. Chae allayed all those fears. He answered all my husband's questions and flawlessly took care of my husband's teeth. The staff is very friendly and helpful. The office is immaculate. The environment is welcoming and professional. We highly recommend! read more

Awesome experience. Dr. Chae puts you at ease. I am terrified of the dentist and his kind and comforting demeanor helped me make it through my procedure with ease. read more