This is in reference to a 2006 Jeep Commander with 121000 miles I was going to take in for its…read morehundred twenty thousand mile service. I have put all but three miles on it which are what it had when I picked it up at the Jeep dealership in 2006. It has always been serviced at a dealership, until now. This also is not my first Jeep I have owned several since my first new CJ7 in 1977. Now I'm not a Master Mechanic, but I do have a history with the brand and their various tic's. On this model when the 4-wheel sensors get dirty or dusty the service 4 wheel drive indicator comes on. The first few times had the whole diagnostic shindig done only to be told it just needed to be reset. Was also instructed on what to look for and listen for if the system really needed service by the previous dealership Today I stopped by to make an appointment for the 120k service and told them I would need the service 4 wheel indicator reset. I was informed that they would need to run a complete diagnostic which would be an additional $118 on top of the estimated $1,200 for the 120k service. I asked if they would refund the $118 if what I told them proved to be true, that it just needed to be reset. Nope. That told me everything I needed to know about the integrity of this service department. If you are going to charge for a test I don't want or need I'm not willing to take a chance on seeing what other charges they can come up with. I guess when the new Jeep pickup comes out next year I'll be going to Phoenix to buy mine. As for me, I won't be back

henry brown chrysler jeep cheap customer…read more car was super bad paint hood and rood everyone please read before you buy any car from ther fee super ext 474$ feee

Buying a car is already stressful and I went to many dealers that added to this stress. There were…read moreminor hiccups with this place but they honestly superseded my expectations. Brian was extremely helpful. He kept me updated with shipment information and paperwork. Everyone was very accommodating. They also sent a driver to pick me up (1 hour away from them) when my suv had arrived. They also gave me top price for my trade in.

I had a disappointing experience with Jerry Seiner Chevrolet. I was actively working with the…read moredealership on two different vehicles, and unfortunately both ended up being sold. The biggest issue was that one of the vehicles was a deal I was already in the process of working out. I had agreed to a price and was moving forward, only to find out afterward that the vehicle had already been sold. I understand vehicles can sell quickly, but better communication would have made a big difference. If a customer is actively negotiating and has reached an agreement, there should be better coordination internally to avoid wasting the customer's time. The sales staff was friendly, but the process left me feeling frustrated and disappointed. I hope the dealership improves communication between departments so future customers don't have the same experience.

I had an emergency and needed a replacement tire. I had been to another used tire location that did…read morenot carry my size, but Florence Tire did. They quickly replaced the tire at a reasonable fee and sent me in my way.

Do not use this tire shop. This man lied and put a dangerously patched up tire on my car, with muy…read morejob dealing with driving I'm in the car 7 days a week.. Paper a patch right on top of the tread. He almost cost my life. Stay far away!!! Even if it's 15.00 more go up the street to a real tire shop.

Bought a 2021 ford ranger lariat fx4 from them back in Feb. The salesperson messed my name up on…read moreall the paperwork and had to be told multiple times what he did wrong to get it fixed. When he corrected it, he only corrected it on the DMV paperwork, not the auto loan, warranty, gap insurance, or any other paperwork. I pointed this out to them multiple times and they didn't correct it, resulting in me having to call all those institutions and get it corrected myself. He also did not flag the lifted truck option on the warranty he sold me despite the truck being lifted. They fixed this last part for free without any cost to me, so I guess they get half a point for effort there. Now that we get past the initial paperwork part of where this purchase went wrong, let's get into the mechanical issues with the vehicle. On my test drive, I noticed a burnt rubber smell coming from the left rear of the vehicle that I now know is symptomatic of a leaking rear axle seal. The power train warning light was also on the truck. I reported both of these things to the dealer and they said they would fix it with their partnered shop. They took the truck to the shop and told me they need to replace the wiring harness to correct the power train issue error. After that, they had to send the truck to a local transmission shop for a rebuild of the transmission, and that shop told me that there was an axle seal leaking. I passed that information on to the dealership to see if they would fix that or if I would have to, and they completely blew me off. Because of weeks back and forth where the dealership told me repeatedly that they'd communicated with other parties and then I call those parties and they all state they never heard from the dealership, I decided I no longer trusted that dealer or their mechanics at all and I took the car to a ford dealership. Immediately spotted the seal issue and diagnosed that the transfer case motor wasn't engaging. Swapped the motor and then had to diag that the wiring harness was messed up. I would not recommend buying a car from overstockvehicles or their partner organization valleycargroup. The only positive of this experience was getting them to foot the bill on a transmission rebuild for a vehicle that has known transmission issues.

I purchased a used vehicle over the internet and funding cleared over a month ago. It took weeks…read morefor the transporter to pick it up and deliver it to Texas. They did not provide me with the title, they say they don't have it - and it isn't their responsibility to provide it. The State of Texas will not title it without the previous title, and it cannot be registered. I contacted the Arizona DOT and they said there is no Arizona title for that vehicle. Do not let this happen to you. I'm being fined because I did not retitle it within 30 days - and I'll be fined again at 60 days...

I've been using Jones Ford since Earnhardt Ford in Chandler screwed me over 4 years ago. I've had…read moretwo major warranty repairs at Jones, and the first one took a little longer than expected when my initial extended warranty company kept losing paperwork. I ended up getting a Ford Extended Warranty early last year and it is great. The service crew is great, and the body shop guys at their old facility are fantastic. They got my SUV fixed within a week and it looks great. My main service advisor Natasha is wonderful and always takes care of me. The new facility is big and clean, but they do need an outside bench to sit on.

I've read the reviews about this place and the sales manager. Went there to test drive a vehicle…read morethat turns out it was at a different location. Walked out empty handed which is fine but the sales manager didn't seem to care if he sold a vehicle or not. Went next door and pretty sure I've bought a vehicle just haven't finalized it yet. Just takes a little effort which the staff at Jones Ford doesn't have. 0 out of 10 would not recommend this place

The experience was excellent. price offered was very reasonable. The process was much easier…read morethan I expected. I highly recommend Carvana.

overall the process was very simple and straight forward. my main issues are that the car was at…read moreleast not cleaned prior to purchase. I had white stuff that looked like spilled paint all over. the windshield also had a giant glass chip on it that I now need to go fix out of pocket because I didnt call it out right at the time of deliver. I get you get what you pay for and this is a reason you keep costs down, but it would not kill you to take accurate photos and call out these damages on the car posting. No where did it say the glass had damage or that the car had paint spilled on it nor did the pictures show this. Also the pictures showed a black tesla and this was their stealth grey. Not a huge issue but I wanted black.