The woman who looks like Cruella Deville told me i couldn't get a car loan. Came back into the…read morebranch 2 days later to get my check for my car loan. Did she apologize? Did she admit she was wrong? Or did she just run in the back and hide when she realized, i was right and she was wrong all along?

After horrible experience with a different bank we've moved everything to Navy Federal Bank…read more It is a pleasure to conduct my banking with NFCU. I have never had a problem doing business with this credit union. Timely transactions are done, if I need help, and call an agent, pleasant exchanges and advice has always ensued. Online app is very easy to use, customer service is 5 star service!!! Responsive financial service whether in country or internationally.

Great credit union... always answer your questions always nice very professional ..... customer…read moreservice answers 34/7

I came to this location to handle some business. Getting started and settled in a new place is…read morestressful enough, and worrying about finances is the last thing you need. I got a new credit card because of the awesome promo they had going on. Denzel helped me out and not only was he professional and polite, he really listened to me. He helped me get approved in a matter of minutes and I was out the door in less than 10 minutes. I've never been to a Navy Federal that I didn't like. The employees are always so friendly and they're quick processing transactions. I've been a lifer since I was pretty much born (thanks, Dad!)!! I'll never leave NFCU!! Thank you, Denzel!!

We have had a handyman for 10 years. He recently moved to a set of properties getting renovated by…read more2 former active duty Marines. He now cares for the properties while they are elsewhere. They have business and personal banking here. Staff here is capable and friendly. There's a security/info station as one walks in. However...Navy Credit Union is not on the same cooperating network as my credit union. When I need to do business with the Marines, I must drive a check over. But...I do not think you have to be a veteran, particulatly, naval, to have an account. Credit unions are such an excellent banking value, the monster, fee-laden megabanks try crushing them with weaponized legislation. Keep Our Credit Unions Afloat! Less fees, more Joy!

My husband has been a member of Navy Federal for over 40 years. The service is excellent and…read moreinterest rates a good. My husband appreciates being greeted "Good morning Senior Chief", very respectful.

I'll start by saying that I have had an account with NFCU for years. After I retired from the…read moreNavy, I hardly used them. All I can say is that I have been missing out. The branch itself was very helpful and a pleasure to deal with. The staff is very polite and professional and the building is awesome. I as well took out an auto loan with them and the process was simple and straight forward. I highly recommend.

NFCU customer service is the worse!!!!! 3 hours waiting on the phone!!!!! You call that customer…read moreservice!!!!!!

Been with NFCU for several years, and I never really had a problem. Much better than USAA these…read moredays.

Melanie helped me with a Western Union sending today. I gave her all the information needed, when…read moremy wife went to pick up the cash she was told it was sent wrong, called the 800# and was told it looked fine and to have my wife go find another western union, told her not an option, what needed to be done was have my name as sender, she argued with me that Navy Federal was sender. My wife was totally inconvenienced - PHILIPPINES requires a name, Crystal from Navy Federal states that's not going to happen. ZERO stars for Navy Federal and shame on you!

This location is outstanding. Every time we visit, the service is consistently excellent and the…read morestaff truly knows what they're doing. It's easily my favorite location. I especially want to give a shout out to Koa, who absolutely deserves recognition. Koa was knowledgeable, professional, and provided extremely useful information while helping us with a cashier's check. Huge thanks to Koa and the rest of the team for delivering real value and great service. Respectfully, Jacob S.

Needed a document notarized…read more They always provide fast, friendly service with a smile, whether you need paperwork notarized, make a deposit or withdrawal, or set up a new account. Staff always put the customer first.

I started banking with Chase nearly 20 years ago when I opened a personal and business account with…read morethem. Each year I see a decline in customer service and free perks that used to be available for members. An example a notary is no longer available for the sale of your car. Also, last I checked there was not even a notary any longer at this bank. I suppose my last straw was after finding a $25.00 monthly fee added to my account. I went in - as I was not able to do it online to figure out what was going on. I was told the $25 monthly service fee was added if at each monthly statement period: An average beginning day balance of $15,000 or more in any combination of this account and linked qualifying deposits/investments must be met. So, shame on me for not following through and switching banks last year. I am now in the process of switching all of my direct deposits and bills over to another bank. Lesson learned. The only positive is the lollipop they give out to ease the pain of the banking experience. I guess it equates to going to the dentist and having a root canal.

Can we have at least one chase bank in the valley that's open past 5 PM? Is this too much to ask?…read moreFirst, it was none of our locations accept coins. Now it's how do I get in for a cashiers check to purchase a vehicle when I work every day? And how does the seller verify the funds are available if everyone is closed at 5 PM as well? Uggghhh!!!

The people are very nice when I have come in and needed help. Never had any problems here. I once…read morehad a problem with my last bank while switching here and TJ along with his manager helped me with it.

Such a disappointment multiple times. Calling getting misinformation. I was told I can get a money…read moreorder rather than a cashier's check for an amount of 2100.00 not true has to be a cashier's check and I received a call stating my account is in the rears. It was but I was very sick said I know no need for this call but the CSR lied said both my accounts were closed. That info was NEVER related to me . Seems just like a big bank sadly

Most credit unions participate in the free ATM use for all credit union members, regardless of…read morewhether they are a member of a particular credit union. The peeps running Alaska USA Credit Union have decided not to participate. Meaning it will cost you $3.00 to use their ATM. This is not the case at Tru West or Desert Schools or Navy Federal.

This is a great bank Free coin counting and great weekend…read morehours to top it off its a quaint little neighborhood feel bank its never ever crowded and the tellers treat you like family . love love love this bank

Best Credit Union in the Valley! Best savings rates and service ! 5 Stars The staff is friendly…read moreand inviting. I highly recommend this credit union.

I have banked with them for several years and I have now moved to Tucson and they don't currently…read morehave any branches here as of yet. However, I was told that we will shortly have 3 to 5 new ones built in the area.