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Crossroads Auto Center

3.8 (5 reviews)
Open • 9:00 am - 6:00 pm

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7 years ago

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10 years ago

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10 years ago

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10 years ago

Crossroad employees were very helpful and new there business . I was very satisfied when I left there car lot

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Jones Buick GMC Casa Grande - 2016 Yukon Denali

Jones Buick GMC Casa Grande

(18 reviews)

We found a used SUV online and spent a week negotiating an out-the-door price before driving over…read morean hour to see it. We made it clear we have a toddler and a two-week-old newborn and wanted the process to be smooth which is why we came to an agreement on a price before coming in to see it. We were told it was ready to go on Monday but when we arrived, the car was clearly not ready. Despite being told it was cleaned that morning, the interior was dusty, dirty, and full of fingerprints. We were assured it could be detailed 'again' before purchase, so we continued. On the test drive, it was immediately obvious something was wrong with the suspension. When we mentioned it, the manager told us we could buy the car, take it to a mechanic, and bring it back if something was wrong. Obviously we said no, we want a working vehicle. Then they came back with a "new offer," saying they'd fix the suspension only if we paid $3,000 more than the agreed price. Whether this was dishonesty or incompetence, it's unacceptable. We wasted hours and left feeling misled by the salesman & management there. Do yourself a favor and take your business elsewhere!

Top Notch Team! Highly recommend. My husband and I had been…read morelooking for an Explorer for months with no luck. While in the Phoenix area, we looked at several and they were scams or bad customer service. Tucson was the same a month before. We stopped at Jones Buick GMC on a whim and so happy we did. They not only had exactly what we wanted, they bent over backwards to make sure we got the best deal. The car was spotless but needed a few things replaced. They honored everything they had planned on doing in the first place plus more. We were blown away at their commitment to make sure we were well taken care of. From Matt in Management, Brice in sales and Jesus in the Service department and everyone else, it all went very smoothly. I absolutely love the car and can not thank them enough for outstanding commitment and customer service.

Jones Ford Casa Grande

Jones Ford Casa Grande

(97 reviews)

I've been using Jones Ford since Earnhardt Ford in Chandler screwed me over 4 years ago. I've had…read moretwo major warranty repairs at Jones, and the first one took a little longer than expected when my initial extended warranty company kept losing paperwork. I ended up getting a Ford Extended Warranty early last year and it is great. The service crew is great, and the body shop guys at their old facility are fantastic. They got my SUV fixed within a week and it looks great. My main service advisor Natasha is wonderful and always takes care of me. The new facility is big and clean, but they do need an outside bench to sit on.

Do NOT buy from this dealership…read more We had an extremely frustrating and disappointing experience from start to finish. Initially, we were given one estimate by a sales representative in Buckeye for a vehicle located at the Casa Grande lot. After driving over an hour to see and potentially purchase the car, the sales manager showed no willingness to honor or even reasonably negotiate based on the original estimate we were provided. Prior to making the drive, I specifically asked about the interest rate and was completely ignored. The sales rep had previously quoted a 0% interest rate, fully aware that this is not a realistic or available option for a used vehicle. This was misleading and set completely inaccurate expectations. We had hoped to negotiate enough to include an extended warranty--which, in hindsight, was absolutely necessary. Within just one month of owning the vehicle, we have already had to address multiple issues, including: * Serpentine belt replacement * Brake flush * Transmission flush * Radiator flush * Gas cap actuator unplugged * Broken driver-side rear door actuator * Remote start and alarm system not functioning * Check engine light due to a downstream oxygen sensor that had been duct-taped and now requires replacement To make matters worse, the dealership knew we do not live in Pinal County, yet failed to inform us upfront that emissions testing would be required to complete the title process. We were only told about this a week after the purchase, creating additional inconvenience and frustration. This experience has been incredibly disappointing. The lack of transparency, misleading information, and the condition of the vehicle reflect poorly on both the dealership and its sales team. Proceed with extreme caution. If I could read it less than one star I would.

Henry Brown Chrysler Jeep Dodge - Come On Down To Henry Brown....

Henry Brown Chrysler Jeep Dodge

(33 reviews)

This is in reference to a 2006 Jeep Commander with 121000 miles I was going to take in for its…read morehundred twenty thousand mile service. I have put all but three miles on it which are what it had when I picked it up at the Jeep dealership in 2006. It has always been serviced at a dealership, until now. This also is not my first Jeep I have owned several since my first new CJ7 in 1977. Now I'm not a Master Mechanic, but I do have a history with the brand and their various tic's. On this model when the 4-wheel sensors get dirty or dusty the service 4 wheel drive indicator comes on. The first few times had the whole diagnostic shindig done only to be told it just needed to be reset. Was also instructed on what to look for and listen for if the system really needed service by the previous dealership Today I stopped by to make an appointment for the 120k service and told them I would need the service 4 wheel indicator reset. I was informed that they would need to run a complete diagnostic which would be an additional $118 on top of the estimated $1,200 for the 120k service. I asked if they would refund the $118 if what I told them proved to be true, that it just needed to be reset. Nope. That told me everything I needed to know about the integrity of this service department. If you are going to charge for a test I don't want or need I'm not willing to take a chance on seeing what other charges they can come up with. I guess when the new Jeep pickup comes out next year I'll be going to Phoenix to buy mine. As for me, I won't be back

henry brown chrysler jeep cheap customer…read more car was super bad paint hood and rood everyone please read before you buy any car from ther fee super ext 474$ feee

Crossroads Auto Center - car_dealers - Updated May 2026

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