what a compliment for the poor workmanship we saw and complete disregard for our satisfaction, as well as our safety. i think others deserve to know what they can (and can't) expect when they walk through the door.
my mom's '18 mitsubishi outlander overheated one afternoon and she ultimately CHOSE to have it towed here.
covered by warranty, it took them over a month to replace some part that connects to the transmission (oil cooler?). they call on a friday to tell us it's ready, but we were unable to pick it up until saturday. when she picks it up, her advisor being off, he had to be phoned just to get a complete version of her work order. there was no itemized list of parts and labor or anything but what they replaced and her complaint.
the car's driven not even two miles to my grandma's driveway. when i went out 30 minutes later, there was blue (transmission) fluid leaking from everywhere under the hood. seriously, there was fluid EVERYWHERE. we call to tell them what happened and are told by not one, but two different people, that there was nothing they could/would do for us until monday. (we were also reminded countless times that we did not purchase the vehicle from them- however relevant that is)
we were eventually handed over to cory, the 'part owner', who told us verbatim: 'i'm really not supposed to do this, but i'll find a loaner to put you into until we can figure out what's going on monday morning.' so, my mom, who was expecting to see someone who cared and ready to go above and beyond, was simply given the same keys to the same rental she'd just parked in the very same spot it still sat in. there were no strings pulled- they just hadn't returned it.
come monday, we're told that some gasket near the oil cooler hadn't been replaced like it should have and that's why it leaked. i knew that wasn't possible because there had to have been 3-4 DIFFERENT places fluid was coming from. but they went ahead with the repair and called us a day or two later to pick it up. again, living out of town, we didn't make it there until after 5 almost 6, so her advisor was not present.
this time i go with her and we are given the same paperwork, with little to no information on it. i asked for the detailed/itemized version and this time, nobody knows how or where to get it. i explain that given their performance on the last repair, i wanted to know that everything was done and done correctly or i wasn't comfortable driving my toddler home on the interstate.
(meanwhile- though it SHOULD be of no importance- there was a salesman at the table next to us with a couple probably closing a deal)
so i asked the lady about her willingness to accept liability for releasing a car that hadn't been properly repaired without the proper paperwork and that's when some guy 'mike, maybe mark' (will edit once confirmed) walks out from an office, and while nonchalantly asking us to keep it down, he assures us that the car is fixed and safe. and if we should have any problems, to call him. he gives us his number and we oblige.
as soon as i start the car, there's a significant lag in engagement and it's shaking/rumbling. there's no way anyone had test driven that car before telling/convincing us it'd been repaired.
we pull out of the parking lot and turn right back around, call the man with all the answers on the number he'd just given us twice- and there's no answer. we go in and ask him to take a ride with us, to PROVE to him something was still very wrong, and his exact words are 'i don't know anything about the mechanics of a vehicle' and basically refuses to give us the time of day.
(it's important to note that said couple and salesman are no longer in the lobby).
so, we traded keys again and took the rental. they called the next day to tell us they found no issue (obviously not having driven it), but they decided it needed an oil change to correct the problem. again, not possible. it doesn't take a mechanic to know an overdue oil change won't create that kinda problem. so, they change the oil, we pick it up, and go to my grandma's.
my son and i then start to head home. the car lagged to engage from a full stop until rpms reached 4k. then it'd jolt forward and sputter some before it'd drive normal. that happened at least four times before reaching the interstate. the second i got onto the freeway, it repeated said method of starting and immediately read 'transmission service required' on the dash.
we go directly to my grandma's, spend the night, call mitsubishi, and they FINALLY agree to have it towed to a dealership twice as far as they had it towed to get it to premier. it's still in their service shop today.
pics attached is the leak AFTER it'd been 'repaired'. read more