Horrible customer service, from both sales manager (Josh) and salesman (George). Refusing to remove or negotiate dealer added items that are not requested by customers is unacceptable and poor business practice. Especially when the items are window etch, multishield interior/exterior application and door guards with a cost of $300 to the dealer but charged $1,800 to vehicle. Was told to buy somewhere else over these useless extras by both the salesman and sales manager. Plus $1,796 Dealer Installed Accessories: Window Tint w/Lifetime warranty, Anti-Theft Etch, Multishield Interior/Exterior Application, and door edge guards/cups read more

Well, I didn't buy a car here but the salesman Troy did a great job. He was nice, courteous and polite. He wasn't pushy or anything. What I didn't like was they super low balled me in my trade. They offered me $2k because they would have to take it to a "BMW dealership" to have it diagnosed. Well, it was just the gas cap lol. I'd probably not come back here just because the AGM disrespected me with such low offer for my decent vehicle. Thanks Troy for your help, time and patience read more

I recently purchased my truck from Garrett Motors and had a genuinely great experience. From the start, Micaela Rodriguez in sales and Ashely Sadilek in management were both fantastic to work with. Both of them were easygoing, very fair during negotiations, and never pushy at any point. They honored all of the numbers we agreed to over email without any surprises. When I went in to pick up the truck, everything was smooth, the paperwork was quick, and the signing process went fast. I was in and out and on my way with zero hassle. Overall, a very positive buying experience and I will be buying my next vehicles from them. read more

Garrett Motors - Auto Repair Near Me - Coolidge, Arizona

Awesome dealer. They solved our problem of an older car with too many miles. Got it traded in for a brand new Chevy and payments slightly smaller and interest rate 1/3 less then what we had been paying. Give them a shot if you're in the market for a new/newer car. read more

Garrett Motors - Brand new 2026 Chevy Trailblazer from Garrett Motors - Auto Repair Near Me - Coolidge, Arizona

I drove over to Garrett Motors to get my 21 Silverado an oil change. I walked in to the service area, was promptly greeted and spoke with Jeff. I didn't know have an appointment but they would squeeze me in. Jeff and I went to my truck, doing a walk around and then he plugged in their device to read my computer. Next, I signed a form to authorize the service and he showed me their waiting area and where the bathrooms were. Very comfortable seating I might add. About 1:45 minutes later, my truck was done with a car wash. Everything about Garett Motors reminded me of Kool Chevrolet back home. Friendly and professional people who cared about their service on your vehicle. So much better than the dealer in Casa Grande too! I'll see you again, if I need service again! Thanks Jeff and Garrett Motors. read more

I am very happy with my purchase of a used Dodge Ram 2500 Laramie pickup. Vinnie was honest on its condition and also had a list of work that had been done on the truck. My used truck also came with 4 free oil changes. If you are looking for a new or used vehicle, I would check with Garret Motors 1st. Vinnie was the salesman and Ashley the sales manager. Both were knowledgeable and great to work with. read more

Very straightforward and helpful. The whole staff at Garrett's were great. Much different experience to what I have had at other dealerships. When it came time to price out the vehicle, everything we discussed over the phone was exactly what they charged me when I arrived. No games or hidden charges. All around great experience! read more

My friend and myself drove 1 hour from phx to test drive a car that we had found on line .the pictures of the car was not the same car .the pictures in the ade the car was In Good condition no dents or damage on the car .we get there and the car had been wrecked in the front end .clearly noticeably when the hood is curled under like a piece of paper .the gentleman who helped us was great I don't remember his name but he was carrying oxygen tank .I give him 5 .he was great .my issue is with mangment first off when you sell a car put some freaking gas in it.second you don't false advertise that's illegal and down right asinine .we drove from Phoenix to get a good deal on a car and got shafted .if it wasn't for the gentleman who helped us .we would not have got the car .Thanks again to the gentleman who helped us.as fair as mangment goes you can suck it . read more

Garrett Motors - Auto Repair Near Me - Coolidge, Arizona

I came in for a specific used car that was advertised on True Car and talked to a sales rep over the phone and they told me it was available. I get there and it turns out that it's not in stock and they end up selling me a new car. I think that's called a bait and switch. Even though I like my new car it's n read more

"Welcome to the Garrett Chevrolet Family" the email declared. It may have read Manson Family Motors after the experience I had. The setup: I live in Maricopa, I'm paying cash, I notice a car lot in Coolidge that has a car I'd like to purchase. I contact the dealership, where Micaela begins to answer my emails. M: Yes, it's available, here's what we charge, with fees out the door. I Me: Sounds great, I would like to do a test drive between 4:30 and 5:00. Is the car ready to go? M: Yes, the car is ready to go. I will see you then. Spoiler: The car was not ready to go, nor did she see me then. It's an hour drive each way, but I'm careful to email Micaela at the car dealership to let her know I will be there at 5pm. I show up at 5pm at the Coolidge Arizona car sales office...no Micaela. She's gone for the day - and nope, they weren't aware of any appointment. Flag #1 Sierra takes over, and locates the keys - she's new, so we have to find the car. She hands me the keys, and...nothing. The car has zero charge. Thankfully the car is unlocked. Flag #2 This is where I notice the Chrysler car that I was assured was ready to drive off the car lot has not been detailed. Maybe we have a different opinion of "ready" so I press on. Flag #3 Back to the office, they inform me that the car started fine on Friday, where they start up all the cars. This will just a) take a jump, or b) we have another battery. Flag #4 It only requires a jump, and amazingly, I'm still on board. Frustration does start to creep into my voice, but I'm still pretty restrained. We get in to where the car is waiting, and notice the car's navigation display has condensation between the lens and the screen. Flag #5 Now, I think I've been more than patient with this company, and heard nothing but a chorus of "I'm sorry" Not for the drive of an hour, not that the car wasn't ready, not that this is unusual - Just plain old "we don't care" types of sorry you'd expect from a call center representative that's at the end of their day. I'm not saying don't buy new or used automobiles from Garrett Chevrolet in Coolidge AZ. What I am saying, if this is how they treat people who have an appointment, how do they treat people who just happen to find their new and used car lot? Potential buyer beware, and I only hope you found this review before something similar happens to you. read more

Josh and George horrible customer service sold my brother a 2019 Camero that had a tampered vin less than a month he had to get emissions later to find out it was tampered, oil leak , vacuum leak, seats and ambient lights don't work screen shuts off and on. We drove an hour from phx when I told him about the issues they both blocked my brother but responded to an other number less than 5 minutes don't make that decision your better off going to another dealership they're horrible got a mustang at a vw dealership in phx never had issues read more

New to the area and looking for a local dealership to service my vehicle. Because I used it in my move (3000 miles towing a U-Haul) and it started to run a little rough I wanted to get it on the computer to see what, if any, was the problem, Walked in to the service department, which was very clean and open. Went to the counter and waited, and waited, and waited. Finally someone (who was very nice) asked if I had been helped and I explained I just wanted to get my vehicle in and run a diagnostic to see what the engine issue was, if any. I asked what the price was for the diagnostic and was told "around" $108.00 for one hour and I needed to call and make an appointment which is not a problem. I really don't have a problem with the price if it tells me what I need to know but it shouldn't take an hour and the "maybe" had me a little worried. I always had my vehicle serviced at the same dealership before the move so had a comfort level even though I paid a little more just for the "dealership" service. End result, drove to a San Tan/Queen Creek dealership, they told me an exact price, threw it on the computer, told me the problem and gave me an exact price to fix it so made an appointment. So "maybe" I'll be back to Garrett. read more

Good professional service. My only criticism is that even with an appointment are generally a little slow.

Have made several purchases over the years for myself, my husband and our kids and they are extremely helpful and love the staff! Happy we have this place in our small town! read more

Numbers were changed without telling me! I was not given the agreed upon trade in for my truck ($2000 less). I was not given the agreed upon sales price for my new car (about $1000 off). The payoff amount changed and no one updated me (about $300). The window tint charge was ($100 more) wrong. Watch numbers closely if you do business here! Ashley was nice but this was terrible business transaction! read more

I brought my Colorado to a different place to have my last oil change... BIG MISTAKE!!! They did some nefarious things to my vehicle. I really don't want to name names but NEVER take your vehicle to a place that rhymes with "HireStone" Thank goodness I brought my truck to Garrett. They pinpointed the problem and fixed it. I was expecting a semi high bill but was sooooo very pleased with the price I was charged. Thank you to the whole team at Garrett, excellent customer service and impeccable care. This is the only place I will take my beloved truck for service from now on. I'd give 10 stars if I could Kudos to you all read more

I live about 10 miles from this dealership and it's the closest to our home so I was hoping for a good experience. I had read some bad reviews about their sales staff that people drive far to see cars they were told were still available and when they got there the car was sold. Well shame on me because they did the same thing to me. I spoke with the sales manager about an hour before I got to the dealership and he said the car was available and ready. HE LIED. So much for your VIP service. Bad business to lie to people just to get them in the door. read more

I have bought two cars personally from Garrett's (my family numerous) and every time we go and see Liz. She is always our go-to when looking at vehicles and getting the ins and outs of what vehicle we might get. She goes above and beyond! I bought my Chevy Cruze brand new and it was such a seamless process from trading my Chevy Malibu in, to getting my car. On the front end of sales it was amazing (Liz), to the individuals who handled my loan (Abram), to setting up my first maintenance appointments (JD and Marcus) it all has been and continues to be top quality. I've experienced first hand how shady car dealerships can be and the whole process of owning a car from another dealer and Garrett's stands out well above the pack. It all comes down to walking in, speaking with a friendly sales Rep Named Liz and now being part of the Garrett's family. I know anytime I have an issue with my car they are just a call away, and that is reassuring as a young, mature or old car owner. read more

Garrett Motors - Auto Repair Near Me - Coolidge, Arizona

I would definitely recommend coming to Garrett Motors and working with Liz. She was very helpful, kind and I felt no pressure. She was awesome and made the process painless, I would recommend her to family & friends and anyone looking to get a vehicle. The whole process from when I submitted my application on line to the end was great- had no complaints. All staff was courteous & friendly. read more

I am so impressed with this place. I had a cover from my oil pan that was hanging down and dragging, I just figured I needed a few screws and bolts to put it back in place. I walked into Garrett repairs and spoke to a really nice guy who came out and looked at my car, told me it just needed a screw or two and that he would take it in the back and fix it for me. No more than about 20 min later I got my car back. I also was looking at certified used cars, and I guarantee if I am going to get a car I will talk to Ashley. I definitely recommend this place 100% read more

We purchased our Buick In September. I have nothing but good things to say about the buying process it smooth and painless. The service dept is another matter. I received a letter from Buick saying the chip for the parking sensors was available. I called to have our car serviced and have the "CHIP" installed as the car was delivered without it due to the shortage. Someone was to call me back to set up an appointment. 4 days later no call so I called again same thing no call back. My wife was finally able to make an appointment for the next week. We live in Mesa so its not around the block to the dealership. After the oil change my wife was told they could not install the chip as it had to be ordered. Really she had the letter in hand as to the availability of the chip. Then they said they could not rotate the tires as they were unable to locate the wheel lock key even as I explained that it was in back by the spare tire I guess it was to much work to look for it. I will be looking for a dealer closer to home for future service. I will be changing the oil myself as it will be cheaper the 86 mile round trip to Coolidge. read more

I bought my car from Garrett Motors and when I was due for service I called and scheduled the appointment. When I went to drop off my car they said I had the dates incorrect and that it was for next week. Mind you I verified my email notification and I was right. Needless to say they did squeeze me in. So now my 2nd time around and I have to say it was an AWESOME EXPERIENCE!!! Dallas in the Service Department really took care of my car and was very professional and polite. Thank you Dallas! I will be back. read more

Great and honest service. I took my 2005 Chevy Silverado truck in with 233,000 miles. The engine light was on (which my original mechanic could not fix) horn didn't work, and front head light and daylight worked on and off. They fixed it and the bill was only $340. I realize I got lucky, but they could of taken advantage of me and made up something to charge me more. I will definitely use them again and highly recommend them. I dealt with the service manager Spencer. My brother recommended them to me and he has always received great and honest service. read more

I shopped ALL the GMC dealers in the Phoenix area. I drove an hour from Apache Junction to Coolidge after speaking with Steve Hudson on the phone. The had the best price and service throughout the entire process. I special ordered a 2021 Sierra SLT and took delivery 7 weeks later. ALL the other GMC dealers were a bit goofy with prices. I asked for a reduction of $400 from one dealer and they responded with a new quote that was $1,000 higher! I guess they showed me not to ask to pay a few bucks less. Another dealer wanted to charge $300 for 'new car prep' which is what the factory pays the dealer to do. Garrett gave me a great price and great experience. Honest professional friendly people. Thanks Garrett. (Paul G. of A.J.) read more

I just want to talk about this awesome place...I was there today for an oil change for my neighbor and last week for my 30,000 check up...They are always friendly and on time...I actually could get an oil change at Freeway Chevrolet for half price for life but you can't make an appointment there...My time is valuable..and Garrett knows this read more

This is the dealership to go to if you want a professional no pressure experience in both the Sales and Service Department. They've been in business over 80 years and have an amazing dedicated staff where many employees have been there over 20 years. I bought my new Chevy and the entire experience took less than two hours and they had 20% off which made it an even better deal. It was definitely worth the drive. They even include four free oil changes and tire rotations. The sales staff, management and everyone I met including the owner who sits right on the floor as you walk in is top notch. My salesperson Chris was very polite, knowledgeable and I never once felt the typical pressure when car shopping. We will be back for more cars! read more

Stole from my car and put 250 miles on it when I left it for service. They didn't even fix the problem and dodged responsibility. Family owned dealership so they wanna suck eggs at gm's expense. Ask for Tom if you want to meet a real tool. read more

Easiest car buying experience today! We had such a great experience purchasing our new car, no other dealership has ever made it this easy and made us feel so at ease with our purchase. Thank you for turning such a stressful task in to an easy, stress free process! You definitely earned our future business and referrals! #lovemycadillac read more

Everyone at Garrett was friendly and extremely helpful. I live about 40 minutes away from the dealership and it was worth every mile traveled. I have purchased many cars and this was the best experience I have ever had. Jim and his team were great! read more

Disappointed for the first time. We bought a 13 Chevy sonic and took it home we noticed the top weather stripping was not there called and they got it fixed in a week... Then we can hear air coming from the passenger door but when we call and leave a lot of voicemails and no one returns the call we now know y ....i don't know if I will be going back we r not happy and we have purchased 3 vehicles there we refered friends there as well... Anyways we will not expect a call back but we won't be returning or referring friends and family read more

Excellent customer service. Also, mechanics have done a great job. in fixing my car the few times I've had to take it in outside of regular maintenance. I also appreciated getting a loaner recently when my vehicle would not be ready the same day. read more

This is the review my husband and I left in their survey, thanks again Garrett Motors Team!! : This was the fifth car I have purchased and financed at a dealership, so I am familiar with how dealerships operate. My previous experiences made me cringe at the thought of buying a vehicle. This time however, I did it differently. I secured my own financing and shopped online for the truck I wanted. Garrett Motors was an hour drive away from me, but they had the perfect truck... so my wife and I hesitantly drove our trade the 60 miles and made it on time to our 12 noon appointment that I made over the phone with Lindsay the day before. When we showed up we were greeted with smiling faces and Lindsay introduced us to Liz, which was our saleswoman. The process of valuing our trade and agreeing to a sales price on their truck can only be described by one word. PAINLESS !!! My wife and I are very pleased with what we bought, and what they gave us for our trade. I have already referred my brother to go there to buy his new car. I will definitely do business with Garrett Motors again! Sincerely, Mark and Laura Wingren read more

Amazing dealership! They gave us a great deal on a new car! A great trade in price! And they were so honest. We are a younger couple, so we tend to get messed with a lot, but this place treated us like a normal set of customers! Go see Ted. He is the nicest man! We will be buying all of our cars here from now on. read more

Garrett Motors advertises online, our son drives 50 miles to their location, they refuse to honor the internet prices. He spoke with a salesman who had very positive reviews, Steven Hudson. His story was that the special price was just for the 'tribe.' Same day- I called on the phone and spoke with Liz. She stated that the truck was already sold, it was a fleet deal. She also said that it was all on the web site in the disclosure. I can 't find the disclosure, help me find it please. Liz then put Tom on the line, he got somewhat belligerent. Not good business practices. Two conflicting stories. Fraudulent advertising, nothing but. read more

Great people and great service! Spencer really knows his stuff and you get an honest answer on your vehicle. The cost was fair - not the cheapest nor over priced. I use Garrett for my vehicle and I highly recommend them to others. read more

I had called inquiring about some information before I make a decision. I spoke to Candi on the phone. She was very helpful and polite. I appreciate her patience as I had several questions. I was impressed that I could hear her smile through the phone. That is excellent customer service. When the time comes we will definitely be taking our business there just from a simple phone call read more

I had a great experience buying a truck. I drove from Laveen to Coolidge for the purchase This is a company filled with good people in all departments. They make the car buying experience easy. I was in and out in 2 1/2 hours. I was impressed and happy about the deal. Keep up the good work. Special Thank you to David the No Pressure sales guy. read more

I just picked up our 15 year old Yukon from the service department at Garrett Motors. We have been doing business with them for many years and they never cease to amaze me. They are "hometown folks" who truly treat you the way they would want to be treated. We had taken the Yukon to another place in the community where we live and they didn't do a proper repair and left a clamp off a part. It created a problem and we took it to Garretts and they were able to make a repair and we didn't have to buy a new vehicle which we were thinking we may have to do. They are TRULY professional from Eva, in sales, to Spencer, the Service Manager, to Jim Garrett, the owner. Thanks, guys. read more

I gave Garrett permission to run my credit with their local bank. I had a loan approved with USAA, but they said they could beat it. I gave permission for one specific bank. They ran my credit with 6 banks all over the country besides the local bank. And these were hard hit, not the soft we just want to know your credit score, but the ones that really knock you credit down. We went from an 802 to a 759 nearly overnight. We had to put off buying a house for several months for our credit to come back up. So I called and they can do nothing to fix my credit. They would not even write a letter to the credit companies explaining what they did. but they did try to have my FaceBook account shut down because I reviewed them. Nice! Way to say you're sorry. Also, now I am getting nasty messages from their employees and family. read more

These guys a great, I have bought a number of new and used cars for my family and rely on them for service on a regular basis. Customer service is excellent and they really do work with you to make it a good deal for everyone. I refer friends there and would not do it if I thought there was anyway they wouldn't have the same positive experience. read more