Great service and very professional. They were able to work me in in an already booked calendar. If…read moreI ever move back to Casa Grande, they will be my go to source for auto services.

I want to preface by saying that the staff was very congenial. That is why they have two stars…read more I took my vehicle in for an overall inspection. It had an oil leak and the a/c needed Freon. I am an Arizona newbie and wanted to make sure that everything was in tiptop shape. The first bill came in at around $400 and I was ecstatic. But the next day I still had an oil leak and the a/c was marginal at best. I returned to the shop and mentioned that these problems still existed and expressed my disappointment. I reiterated that I wanted a thorough inspection of my 2005 Cadillac De Ville. A different person assessed the vehicle and came up with a new quote. It was. $3k+. I agreed to the repair that included front brakes. $4k later and my engine is idling so rough that it will barely stay running when I start it up. Lucas octane boost has helped a tiny bit. But not enough to clear out the injectors or smooth out the rough idle. I called the shop back and the response was, "Bring it in and we'll give you a cost estimate." Cost estimate?? Are they kidding? $4k should have covered front brakes and a tune up don't you think? Let me conclude by saying my father bought this Caddie brand new and always took brilliant care of it. I inherited it when he passed. It had 56k miles on it when I acquired it a few years ago. I want to take care of it with the same conscientiousness that he did. I've never had such an enormous repair bill in my life and perhaps I could have lived with it if my car ran smoothly. But it doesn't. It's a good thing I can drive a stick because I've had to drive this car slightly pushing the accelerator with my left foot on the brake at red lights just to keep it running. It has always been a lovely, dependable vehicle. I want to hear it running smoothly once again but on a fixed income further financial investment seems crazy and they didn't offer to correct the problem at no charge. In my opinion, $4k should have been enough to cover an inspection, front brakes and a tune up successfully.

Took my truck in to get an alignment. They did a great job, got me in quick and now I'm rolling…read moredown the road straight and true. Chris was awesome and also let me know they're a full service shop and do more than just alignments and brakes. I highly recommend them Ps, bring cash or check because they don't do cards

Best work great service treated like family also recommended by Deer Dancer towing…read moreTop grade A work an results thanks again Chris. Ricky osife

My car was acting up I took it in they serviced my brakes I drove it around a couple days and the…read morebrakes felt like I just smashed my foot through a light wood floor so I took it back in and they replaced it with OEM parts no charge because of the parts previously were warrantied. Bottom line they listened to me, made me feel like they cared and at the end of the day took care of me. I couldn't ask for a better place than this

I brought my car in because of an oil pressure warning light. They tested the oil pump and told me…read moreit needed to be replaced. When I spoke directly to the tech, he said the oil pump was within operational specs, just slightly below optimal. Despite that, Scott at the front desk strongly recommended replacing it to avoid engine damage and quoted me $1,200 and 4 hours of labor. I told him I needed the car for work, and he promised it would be ready the next day (5/6/25). Eight days later (5/13/25), Scott called and said the oil pump had been replaced, but the warning light was still on. He now claimed the issue was with the instrument cluster and offered to install a used one. On 5/22/25, he called again saying they were still working on it and asked me to pay for the oil pump job early so they could meet payroll. I agreed and paid $1,310.49. Then on 7/8/25, Scott called and said a used instrument cluster couldn't be programmed for Volkswagens, and I'd need to buy a new one for $1,500. I said I couldn't afford that and would come pick up the car on Friday. When I showed up on 7/11/25, they gave me a different invoice showing $1,254.17--$65 less than what I paid. I started the car and saw even more warning lights flashing. I went back in, and Scott said they probably forgot to hook something up. He told me to bring it back Monday and that it was safe to drive. I it brought back in and the owner Paul Houseright was unwilling to fix the issues they caused. I highly recommend not taking any vechilce to this establishment So in summary: - I brought my car in for a warning light. - They misdiagnosed the issue and replaced a working oil pump. - I've spent $1,310.49 on a repair I didn't need. - I had to use Lyft for 48 days at $36/day--costing me about $1,700. - Now I'm $3,000 in, and the original warning light is still on--with more warning lights than before.

Great prompt service and with some great attitudes. Thank…read moreyou for letting me leave my trailer there while we were waiting on 4 tires to be delivered. Thanks Don!

Great customer service with a friendly and helpful attitude, fast, efficient work at an affordable…read moreprice. very very professional!

Just picked up my car from Rich. Did an excellent job, and…read morehis price was extremely competitive. Did only repairs needed to get my car back on the road. Found my go to guy for repairs. Really understand foreign cars, and I'm sure does the same quality work on domestic cars. Had my car washed before I picked it up.

Rich's auto repair at 1411 n. Pinal ave. (current address to make no mistakes) brought my 2008 f…read more250 in for a full once over. Charged me $2800.00 to replace a water pump and rear main oil seal. He broke a clamp replaced it with a regular hose clamp, took 2 weeks saying he ordered the tool to replace the rear main oil seal and it took a week to get it. Anyway got my truck back and it still leaks oil. Shifts very badly now which it didn't before. He was very rude failed to honor his warranty saying " didn't want my business!" Gave me some insurance companies number. My truck still leaks oil from the rear at the transmission. And to add insult to injury sent a clown emoji. I told him I will forward all this to my attorney. Needless to say I wouldn't bring a Tricycle to him! If they have a ZERO RATING I WOULD RATE HIM NEGATIVE! You have been warned do not use Rich's Auto at 1411 n. Pinal ave.

persian gulf veteran. they took advantage of me!! the part cost less than$100, the time takes about…read morean hour or less. they charged me $450!!! not only that they didn't get my truck back for 4 days!! very shady, lied to my face and over charged me. i will see what the attorney general has to say about this!! do not trust them!!

Dash lights were lighting up on my vehicle. It was recommended that I go here since there's been a…read morenew change in ownership & management. Everyone was extremely knowledgeable and very helpful. Being a female, I expected to be taken advantage of or treated poorly, but it was the exact opposite. They diagnosed my issues, recommended options, gave fair pricing and completed the work in a very reasonable amount of time. I was even given a ride to/from my home by a very nice gentleman while the repairs were being done. I highly recommend people to go here. I definitely will from now on for any future repairs.

This company has been around a couple years...it is owned and managed by family and friends of…read morefamily. The shop is clean and uncluttered. The staff are easily identified as employees, dressed in logo'd shirts. They are early to work, and open ahead of their posted business hours. They are friendly, articulate, and can use personal discretion in the performance of their work and customer service. Most importantly they did great work on my company fleet vehicle, on time and delivered as promised for a price that has no "ouch" in it. I could say more, but based on my own experience with my company's fleet car, and that of another co-worker, these guys are the real deal, and you oughta-wanta use them for your automotive repairs. I highly recommend them if you'd like to avoid the usual suspects at the dealerships and branded repair places. Why not buy local? Especially when local is best. -- Bill Karns P.S. My car had been washed when I picked it up.

Arrived in Casa Grande to visit family and have an alternator issue. After being told "no" and…read more"too busy", I was pointed to 387. Larry talked to me about why I thought it was the alternator, then went and found out which one - there was a 150A and 230A. Then, neither are local, he found a provider that would get it in that day. I can't say enough! Great shop. Clean, polite, reasonable cost. Thank you for providing the service I requested!

Joe is top notch and deeply honest with his service. He makes you feel welcome and will let you…read moreknow exactly what you need to fix your vehicle. He will give you a great estimate and do the best to get you out in a timely manner.

Always have loved Joe the owner's upfront pricing and quality work. Also always explains all the…read morework to be done upfront and no surprises at the end. Have been to him a few times over the years. Stuff I have had done includes brakes rotors on a Camry. Full a/c work with compressor on a Chevy trailblazer and recently inner rotor and arms etc on a Chevy Silverado including entire transmission flush and some other work. While my truck was at his shop. My battery died. He even gave me a loaner battery for a few days. So I could change mine out. Great work all around. Would recommend him 1000% for his work and honesty.