Highly recommended ! These guys are great! I thought my transmission was bad 2 times. I brought them my van, and both times they found it to be other less expensive issues. They told me the truth when other mechanics would have sold me a transmission. I've known them for years, you can trust them. read more

The mechanics suck. Always have to bring your vehicle back multiple times. You're better off going to Pitbull Tramsmissions.

Transmission was done fairly quickly. Starter went out on vehicle and they were super helpful in me ordering it and they installed it so they could test the transmission to see if it was working properly. Then they stated they couldn't keep vehicle running. Wouldn't idle. Instead of waiting on figuring it out I decided to have it picked up so I could diagnose it and fix it. Was running fine when delivered to shop. Upon me getting truck back, opened door and truck had such a strong smell of cat pee. Seat cover on drivers seat was folded over. I unfolded it and surprise was waiting for me in the seat, cat crapped all over seat. Pee all over the floor board and more cat crap all over the seats in the back of truck. This should not happen. This is what I'm most upset about. Besides transmission being fixed (can't test) experience as horrible mainly because of the exposure to cat everything inside my truck. Now I have to clean it. read more

These people are straight up crooks this only place I've been where I took it in and got it back with more problems than it had before it went in. I have no idea how these people stay in business. When I got my truck back my battery was dead, alternator was done, my blinkers weren't working anymore and my overdrive still doesn't work considering that's why I brought it there in the first place. They make shade tree mechanics look good. All this after they convince you to finance for 6 grand. If you care about your vehicle don't allow them to touch it. read more

this is truly the worst establishment I have ever come across or did business with. I should have just thrown my money in the fire. they are not skilled at transmissions at all. after bringing my vehicle back to them 3 times for the same issue, I will have to take it to a professional transmission shop. if you look at the reviews the owner provides the same trashy response. you could never earn my business again. you couldn't even give me what I paid for. they could not fix the problem at all but they have my money. the first and second time I brought it back to them it did not have enough oil in the transmission . how can you claim to be a professional transmission shop but you don't put oil in the transmission. the third time the car was shuttering and they said it was a misfire. I really wish I would've have read the negative reviews first. I thought it was people just venting but they are not a reliable transmission shop. if you value your money stay away. read more

Typical ram with a 68rfe went bad, after being 3 months past "100% will be fixed by then" it lasts 1 month (4,000ish miles) before the pump failed. Take it back in for warranty. Another 3 months and "it's fixed". 2 months later def pump goes out from def going bad due to sitting for a total of 6 months (should've drained it and that's on me) 4 months later I get it fixed and 10,000 miles later I have a transmission full of neutrals, drop the pan to find every bolt (that was still in there) finger tight, spin on filter sitting in the pan, valve body bolt 1 turn from coming out and the rest finger tight. 100/100 wouldn't let this chop shop even put air in my tires. 6k wasted. DO NOT USE THIS SHOP THEY CANT TIGHTEN BOLTS AND INSTALL USED PARTS!!!!!! read more

Certified Transmissions - Spin on filter loose in pan, all pan bolts finger tight with 2 missing, valve body bolts loose with one being 1 turn from coming out - Transmission Repair Near Me - Tomball, Texas

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Awful experience at this place. Went from nice to guy to real piece of work. I'm actually visually and hearing impaired and got the 12th degree! I have proof of warranty and witnesses that they messed up my coolant when I first got the car back. Own up and fix the hose you or your employees busted! read more

These jokers took $2403.82, had my truck three different times, failed to hook up my electric fans which caused it to overheat and blow both head gaskets, and I only put about 2,500 miles on the "fully rebuilt transmission...and then it went out again. DO NOT USE THIS COMPANY...EVER!!!!! read more

Dear Consumer, CHECK WITH THE BETTER BUSINESS BUREAU FIRST! ZERO stars - After getting the transmission fixed, the vehicle was returned to me after 2 months with NO TRANSMISSION FLUID, a dead battery, a nail in the tire, the instrument cluster DEAD... Now, after barely driving the vehicle.... The transmission is Not Fixed! We were finally able to locate an HONEST mechanic close to home that will Fix the transmission... the right thing to do, would be to REFUND us our money as he has not been able to fix the transmission as promised!!! To add insult to injury, my husband just told me he actually PAID them TWICE!!! WHY? They claimed that they never received the first payment and THREATENED TO CONFISCATE the vehicle. .. He believed them and - in good faith he paid them again - they have yet to REFUND funds overpaid!!! CONSUMER BEWARE!!! I have no idea what is going on over there , just BEWARE!!! I would definitely NOT recommend doing business with them ! read more

This has been a tough experience with the repair shop on my Truck. They had to tow my truck back for repair a couple of times. They stuck it out to correct the issue. They have a very knowledgeable builder there and the owner is customer focused and pleasant. The repair was not straight forward and I believe their intentions are in the right place so sometimes a little patience in warranted. read more

i wish my experience went better for the money i spent, this shop had my truck two different times and both times for entirely too long. no only that but my truck runs worse than it did before it was ever in their shop. would like either a refund or the job done right but get no response from the manager. IF YOU HAVE A 10R80 DO NOT TAKE IT HERE. read more

We are towing our daughter's car to their shop today from Dallas. She had them do a rebuild on her transmission literally a year ago to the day by these guys. Took almost 2 weeks that time. She is experiencing the same issues and diagnostic tech here says it's the transmission. She doesn't even have 80,000 miles on the vehicle. I pray these people stand by their work and stated warranties. This is her first car she ever bought and we paid over $2,000 for the repair a year ago. Will update the review positively or negatively depending on what happens in the coming days. read more

We pulled our transmission from our 2003 Corvette. Certified rebuilt it and gave us a few helpful pointers for the reinstall. We reinstalled it and it runs great. read more

So I keep getting emails from Yelp because Certified Transmisson keeps trying to report my review. Nothing in my review was incorrect. Everything in my review is the actual truth. Not sure why they keep trying to say it goes against guidelines because it does not. This was my experience with Certified Transmisson. Items were missing from my car. Gary showed zero concern when I mentioned it to him, but my car is running great. And the last four years I've had zero issues with my transmission, but items were missing from my vehicle when I picked it up. Again, I do not know if someone from the shop remove my items or if it was the tow truck company that was hired by the shop. Either way goes my items were missing. Transmission still runs great after 4 years. read more

Been trying to get owner to call me but they fail to contact me I'm going to file police report for theif took my car from Polk country I'm done play with these people can't give zero stars. read more

This is the worst business I have ever done business with..owner lied from the start..told me certified transmissions is a national company..I am a interstate driver so I needed national coverage. Cert trans is a national company but warranties must be done a site where work is performed...didn't tell me this Told me it takes 3 to4 days..first build was 2 weeks..that lasted 2 weeks.towed truck home from Chicago That lasted till march...March... overdrive gears...took truck off road in June Put truck out in january,January, cert Trans change fluid.lasted three weeks Towed truck from Mississippi..on 2 22 truck was at shop.5 weeks later ,he told. Me he was shopping gfor cheaper parts so I had to wait. I frove Tru cj home and 40 miles layer transmission has code...AVOID THIS SHOP..INCOMPETANT MECHANICS AND MANAGEMENT IS DISHONEST didn't want to forget they stole my diesel EVERY TIME I brought it to them read more

I've gone through 2 transmission's now with them since having one put in and now my car is bringing in reverse, and making a humming and whining noise when I accelerate over 50mph. I paid extra for a newer transmission as well. The crappy part is the first transmission they put in had 12k miles and then it turned out to be defective, the second transmission they put in had 17k miles and now this one is defective. Today I put it on reverse and it made a very well defined clunk noise and operation on top of the humming and whining when going over 50mph. I have had 2 transmission's now in under 2 months and soon to be a third. Luckily I have the 12 month unlimited mile warranty..... Next thing I want to add it's that the first time they changed my transmission they had my car for about 10 days, the second time they had my car was for about 1 week, now they will have my car a third time and I'm not looking forward to how long this will take. My advice...... Look around, read ALL the 1,2,3 star reviews, and do your due diligence. I can't recommend this place. Also I was charged extra and paid $3,000 for the newer transmission and I didn't receive any money back the second time around for the higher mileage transmission. Another issue I've had was poor customer service. I had to call Robert continuously for updates and progress. I went many days without knowing how my $3,000 investment was getting used. read more

BEWARE!! BE AWARE!! BE INFORMED!! I have a '07 GMC Yukon RWD with 211k and the transmission finally gave out. Slipping 3-4th gear. I called several different places and called Certified Transmission November 9th and spoke w Wayne (owner). Wayne quoted a price of $1675 rebuilt w free tow and Diagnostic. I say thats a great deal. Say should only take 3-4 days. They arrive on Nov 10th and towed my Yukon. Which has the ever so common 4L60E transmission. November 12th Robert calls says I need a torque converter $500, servos $260 and oil $160. New total is $2800!! I say I don't want to do it, Robert then says tow and Diagnostics are $895!! I thought the tow and Diagnostics are free... Well I say you got me! Fix it. I'm not going to just give you $895. So a week goes by... then after a month I get a phone call from Robert saying the Yukon is ready. I turn in my rental car and go pick up the truck. Driving back home I notice something is wrong, it's still slipping 3&4 gear! I pull off the freeway and check the oil. Way overfilled. Took pics of the dipstick. I call the shop but it's Friday after 5pm so I left message. Wayne calls me back I tell him the issue he says well sometimes the oil gun needs to be recalibrate. To bring it back. I said it won't even drive in first now, the motor runs away. He said he'd get a tow truck out there to get it Monday. So now Robert calls a week later say yep its burned up. He said i had a TPS sensor fault the he forgot to tell me about and that hell get it fixed. I didnt have any TPS or Throttlebody issues before this. 3 more weeks go by and I get the call from Robert saying it's ready, Transmission has been redone and it's good to go. He says bring a tps sensor. I bought a TPS at Autozone went to his shop, my Yukon was parked outside the gate as it was FRIDAY PAST 5... Before I started the truck I changed the TPS sensor. Started it up and got it at operating temperature and checked fluid level. It was overfilled about a quart this time which is good for a 2nd "fresh" rebuild. started to drive down the street from Certified and the transmission was slipping in 1-2nd then again in 3-4th. I drove it back down the street to Certified Transmission and parked it in front of their driveway gate. When I tried to back up the transmission had a really bad grinding feel/noise. I didnt drive it this time no more than one mile. Called and left message on AM. Wayne called me back and said he put my truck in the gate. I don't know if Wayne is aware of Robert's business tactics. He told me he is going to get personally involved in my situation. So my truck is going on 2 months at Certified transmission shop. Another week goes by and Robert says he's going to have a tuner come by the shop and retune my Yukon... Robert then calls and says I need a original GM TPS not one from Autozone and I also need a original Throttle body now. By this time I'm done, they are not even addressing why the transmission is slipping. I called another shop, (name undisclosed at this time) and they could not believe what I was saying. They offered to go get the vehicle, record and document the teardown of my transmission. After the teardown of the transmission the findings were honestly not surprising. Pictures below show everything to the layman's eye. Can you see the burned up clutches? They are the very dark ones. Robert at Certified Transmission said he rebuilt the transmission a second time, that "it's ready." Well thats not what we found. He had me buying parts that did not even correlate to the slipping and gringing of the transmission. Did he even rebuild the first time? His words and all conversations recorded from my cellphone. I did ask for a refund of the $2800. I thought that was considerate NOT including my rental fees for 2 months. He said no that I don't have a leg to stand on. We'll let a judge decide. read more

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This is the absolute worst place to get your transmission fixed. I brought my truck a 2011 black Ford F-150 and was told it was going to be 6 to 8 days it took "Certified Transmission Tomball" 2 months to get my truck back. When I finally got it back after countless phone calls going back and forth with Robert and Wayne who play the good guy role but just lead you on and keep saying that the truck will be done tomorrow we will call you to come pick it up and never call back. They even blocked my number so I had to call from another number just to reach them and only to get another excuse. Then when I got the truck back my gauge dash was completely off my transmission fluid was completely empty my truck was dirty as hell inside and out. Then after two days of driving the truck it started to whine really really bad from the transmission which resulted me having to go to Another auto service and get a whole new transmission put in. Funny thing it is that it took Total Auto service on lockway in Houston 5 days to take out the transmission and replaced it with a working transmission.. They where so help full and competent with there skills and knowledge for complete auto care. Please don't waste your time with certified transmission in Tomball they are a complete scam and you will regret trusting them with any vehicle!! If you don't believe me just look at the reviews from the better business bureau. Who I have an on going investigation with into this scam of a transmission service!! read more

NOT HAPPY ! picked my truck up today and right after a short test drive it would not shift (stuck in 1st gear) went & took the builder 4 a ride then started shifting again dropped him off & right outta the driveway it didn't shift again. after shifting manually into 2nd then it shifted but wouldn't go into 4th gear. having 30 miles of secondary 45mph speeds i decided to limp it home & make a final decision on the plan to get it repaired properly. i was told the truck would be ready Friday & today is Thursday of the following week. NOT HAPPY !! Robert told me they were replacing the neutral safety switch & that was the problem (it had not been locking the convertor up) & he added that's why the transmission kept burning up. ** The builder showed me a few , Gears , bushings/bearings ''hard parts'' (that i kept) **that were ''the cause of the failure'' in the 1st. place.** -IMHO- I think they overlooked installing the bearing in the 1st place ! NOT HAPPY !! the builder ''replaced that switch'' the time before ''WHEN IT BURNED UP'' (3 weeks ago) IMHO - Roberts A BOLD FACED LIAR ! As Robert told me the guys were staying late (yesterday) to fix my truck & REPLACING THAT SWITCH would fix the problem. (( A WEEK LATER )) NOT HAPPY !! DROPPED MY TRUCK OFF WITH A 1/2 TANK OF GAS (( IT'S NOW ON EMPTY )) *apparently from driving it on test drives. ** I WOULD NOT RECOMEND THIS SHOP TO ANY ONE ** MY TRUCK IS IN OUR DRIVEWAY NOW & DOES NOT SHIFT -OR- WORK PROPERLY. ** -IMHO - I CANNOT TRUST IT OR THE WORK THAT HAS BEEN DONE !! ** - NOT HAPPY - ** read more

They explained the process very clearly. They told me the process the charges possible charges. I knew those possible charges would be involved as my transmission gave out after second gear. They picked up the vehicle and before I knew it my vehicle was back to me. They did beyond excellent to take care of my vehicle and me. I would definitely recommend the shop. All I can say be ready when the job is done, you are definitely going to be happy. Thank you! read more

I found this shop online while looking for transmission repair, Robert told me it would be around $1,100 , that it was most likely a powerpak, so I agreed to have him make repairs, he had his tow truck pick it up, and a day or so later I heard back from his tech, Wayne, who told me I needed a complete rebuild, that it was aprox $3,000, and if I put a billet torque converter in, it was heavy duty , and would transfer more heat and keep running longer, that heat is what causes damage to the tranny, for an extra $625, I agreed, didn't want any more troubles from tranny. Since then, I have had truck back to their shop 7 times in two years, this has left me stranded on I 10 for 7hrs waiting on tow truck, again, when we went camping, the tranny dumped all the fluid on ground , and all over my travel trailer, same issues, Robert told me I was responsible for towing, so much for warranty or craftsmanship, the 5th time it failed, he had my truck for two weeks, said it was done, I picked it up and drove home, as I backed into my driveway, I see this thin wet line on the asphalt I had just crossed, sure enough it is transmission fluid! I returned truck to repair shop, did I mention they are an hour and a half from my home? , and he had it for another week, I had my wife drive me up there after she got home from work, and brought the truck home, now it is slipping and making noise, so brought truck back for the seventh time, it quit while I was taking my child to the dr office, so he sends his tow truck guy this time to pick up truck, tells me he is going to rebuild the transmission again, I said okay. He had my truck for almost a month, truck went with full fuel tank (diesel) , I finally get it back after repeatedly calling to check progress, finally after several excuses, he says my truck transmission is on the bench waiting to be reinstalled, he would call when it was ready, I get the call! "Come pick it up" he says, "it's ready" , so I pay my brother some gas money to drop me off, I get in my truck, my steering wheel is greasy, so I wipe it down and cleanup the trash left in my truck by them, including the paper carpet protector, and notice the fuel tank is at 2/3 full, it was dropped with a full tank, I would have thought they test drove it, but there is no way that much fuel would have been used, I get my truck home, this is Nov 5th, registration and inspection have expired, so bring t ok my local mechanic, who tells me it is slipping after he test drove it, I get in and it seemed okay, and then I noticed it, so made an appt at another tranny shop, took it in. They diagnosed it within a day, tranny needs a complete rebuild!!!! I am furious, told them to make the needed repairs, was done in four days. Not a bit of trouble since. I wouldnt trust this shop , nor recommend it to anyone, they lied to me repeatedly, and are incapable of doing the work. Do not trust or use them, you will wind up out money and time, not to mention your vehicle! Would have giving him a no star review if it were possible! Beware! read more

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My car was taken in because it was whining significantly and having problems accelerating. After having it towed to the shop, I was told they could not find anything wrong. For nearly a week this was the story I was told only to receive a call on Friday saying it was whining and jumping when accelerating. After receiving payment the following Monday, I was told it would be ready in one week or one or two days longer to account for the weekend. After one week I called and was told it was not ready and they had not even started working on it yet. I waited another two days and received a call from Robert saying it would be ready Thursday afternoon. Thursday came around and I was told it would be ready Friday. After getting the run around and being delayed an additional 4 days I picked up the car only to discover it had warning lights on, was still whining and was making additional noises. It was literally returned to me in worse condition with no explanation or apology. After returning to the shop, I was met with a subpar attitude by the mechanic who 'worked' on my car and was told that it could be the transmission. They then said they can't look at the car until Monday and would need to take it apart again. Fast forward another four days and I finally get the call saying it's ready at 4:12 PM on April 21, 2022. I live 1 hour away which is something the owner, Wayne was made aware of when the car was towed to the shop. Obviously it was impossible for me to pick it up Thursday. I picked it up first thing Friday morning April 22, 2022. To my disappointment, the car immediately started whining again and after being without my car for 3 weeks I was understandably distraught. I gave it a few days to see if the problem would go away but it has not. After returning home the car began to jump AGAIN and the whining noise has gotten even louder. In addition to the whining, it now appears that there are electrical issues and I will have to have it evaluated by another shop. My car had ZERO warning lights on or electrical issues prior to the service and I had it evaluated for repair AS A PREVENTATIVE MEASURE. I wasted $2652.13 only to have my car returned to me in worse condition, with no itemized bill or break down of what was actually fixed on the car. I also personally witnessed Robert, the manager of the shop, cussing and speaking inappropriately to a customer on the phone before hanging up the phone on them. For a shop that's been in the business for 45 years and I am shocked and appalled at their subpar work and lackluster customer service. The owner Wayne, who was my initial point of contact and took my car on March 27, 2022 has not done anything about the situation and I am beyond disappointed in their service. It's hard to find honest, reputable shops nowadays and it's clear that Certified Transmissions is not one of them. read more

Truck has been there since December 14 it is now the 27 was told be done in couple of days why I picked them in the first because of work called an got told 3 different reasons why my truck still not done.been paid in full not a good experience for me. read more

Do NOT bring your car here. Had a transmission put in and truck broke down almost immediately. Truck had been back with them 4x. The "manager" Robert now has taken to hanging up on me. Hes now too busy to talk about what they are going on to do to fix the issue. STAY AWAY FROM THIS PLACE read more

We requested an online quote on Sunday, later that day we got a phone call. We talked about what was wrong. He suggested it could be something simple, but he would need to get it in and hook it up to the computer to be sure. He even offered to come get the car. We dropped it off Monday morning. By noon Robert call us and said he had it fixed. It was nothing but a loose mount. Other shops we talked to said it would cost us around $4000 to repair the car. They saved us thousands. So happy with everything these guys did for us. read more

I highly recommend Certified Transmissions for your transmission repair. Robert is a true professional who goes the extra mile to make sure you have a great experience. read more

If you are needing anything done to your transmission then look look no further. They have the best customer service and you don't have the feeling that you're just another person in line. They even answered the phone while at home on the weekend to answer my question. I guess they forward their calls to their home number or their business number is on a cell phone that they always have. Anyway, any time I spoke with anyone at the shop they were always knowledgeable and friendly and a bit educational. I have a CVT transmission and they said that rebuilding these kind of trannys in shop is too time consuming because it is complex operation. Not saying it can't be done, it's just sent somewhere it can be done right while they installed a rebuilt unit into my car. I would recommend and will use them again. read more

I brought my 2010 Corvette which I drove for a month and noticed the transmission going real soft in 3rd gear. Was recommended Certified. They said don't change the filter. Talk to the owner. Said he would rebuild transmission with life time warranty. Even said drag race if I wanted they would rebuild it if it breaks. Paid 4700 for it up front. Picked it up and noticed at the stop sign felt like someone rear ended the car. It was the transmission slipping again which they claimed to fix. Went back they changed valve body. Drove home again notice a noise under the car. They said the drive shaft was bad. Had a check engine light driving to the dealer on the freeway and the car downshifted to 5th and wouldn't go into 6th gear. Called them and they said bring it back. Ended up selling it and losing 7000 dollars along with the car I never got to enjoy. Car never felt right after first month. read more

Absolutely horrible! I never should have trusted a transmission shop that charges a removal/reinstall fee before giving an estimate. They removed my transmission and then gave me an estimate. I could not afford the repairs and my father-in-law offered to cover to cost at another transmission shop. Certified Transmissions reinstalled my transmission and did not even bother to tighten the bolts on the pressure plate, resulting in my truck being undrivable and having to be towed to the other transmission shop. Then they refused to refund me the cost of the removal/reinstall fee for failure to actually reinstall the transmission properly. I would not even give Certified Transmissions 1 star. Save yourself time and grief, take your vehicle to Evan's Transmission in Conroe Texas instead. read more

Don't use this company! They have HORRIBLE customer service. Paid for rebuilt transmission $3,400 that lasted a year and a half. Now it needs to be replaced again. The dealership I took it to said they did a horrible job and we're missing parts that should've been replaced that were no longer in the vehicle. Then we called back to see what parts they used and they told us that they do not keep anything past one year and their office. I seriously don't know how these people stay in business and have good reviews. read more

My 2001 F250 Super Duty 4x4 with 281,000 mi on it had been leaking transmission fluid and every time I stopped it was a smoke cloud. The transmission started acting up, the transfer case wouldn't shift in and out of 4x4. Did some research on the net and found Certified transmission with great reviews. Left a message in their site and first thing the next morning I had 2 calls back. Had them go thru it completely for a great price and a good turn around time. Thank you Wayne & Gary! read more

I'm not the type to complain but I made a yelp just for this. absolutely AWFUL AWFUL AWFUL customer service! Terrible phone etiquette. ZERO PATIENTS. Not sure how ROBERT came about my phone number but, Called me about my transmission and my child was in the room crying. I had to ask him to repeat himself a few times and he told me he wouldn't and said that maybe I need to put my child elsewhere and call him back when I was a serious customer. Just absolutely awful and rude. And from what I hear he doesn't even work cars very well anyways. If you go to this man it'd be a waste of your time. Absolutely awful person. if you can't have a little bit of patient with a crying child and a mother in need of getting her vehicle fixed you don't deserve business. And you definitely won't be getting any from me. AWFUL MAN. ABSOLUTELY NOT FAMILY FRIENDLY!! read more

Robert lied about the initial estimate. We went ahead and had the work completed. It took 3 weeks to finish, not one time during this period did Robert call and provide an update. Went to check on the truck and found the truck had been stripped of bumper, hub caps, other parts and tools. Robert (the owner) never apologized and will not pay for the damages as promised. I would highly recommend you read google reviews before doing business with Certified Transmissions and Robbie read more

I will never take another vehicle to these people again! They took apart my transmission and piled it with a mountain of other transmissions. They had to dig for all the parts to mine and didn't find all of them. Food trash mixed in with the transmission parts. Unorganized and extremely unprofessional! Call anyone but them! read more

Just thought I had blew my transmission. Decided to price things out and found them to be most reasonable. Had my truck towed there and from what I told him on the phone he thought the same thing. Well after further examination they found that there was an oil leak from the filter. They were really honest and didn't try to find something just to charge me. I will bring my truck here for service the next time I need it. read more

Had our transmission rebuilt in August of 2017. Transmission went back out in December of 2017. Took them more than 3 weeks to fix it the first time and now we are goin on 2 weeks for this repair(after being told 2 or 3 days), just to find out they don't have the parts that were already said to have been ordered, not to mention the 2nd time in 4 months the torque convertor "broke" and has to be replaced. Time schedules mean nothing and the customer service is lacking to say the very least. I would Never recommend them to anyone, and don't fully believe they actually fixed the problem the first time. The cheery disposition while telling us there is nothing we can do but just wait for them to fix it ads insult to injury, and is not the kind of service that anyone should find acceptable. When you pay $2000 dollars for a service you expect it to be done correctly and in the scheduled time table. Update: when calling to demand to talk to the owner about our dissatisfaction with the service, we were told no, we would not be able to speak to the owner. Just plain no. a job that was supposed to take 2 or 3 days, now over 2 weeks.. and we were told no we could not talk to his boss or the owner. Is that customer service? read more

I had a really great experience with my auto repair this week. Jim Hafemeister was very honest and friendly. He gave me his cell phone number so that I could check the status of my car, and he always responded quickly. The transmission repair was priced right around what we were expecting to pay and it was finished when he said it would be! I have been putting this repair off due to a previously terrible experience with another repair shop, but from here on out I will be taking my car to Family Auto and Transmission service. read more