The majority of people reviewing a business are motivated to do so, due to a bad experience…read more
Very seldom are people willing to take the time, when things go well. I am ecstatic to say, that due to my experience with USA Auto Repair and Body Shop, I feel beyond OBLIGATED to leave a stellar review!
Accidents happen, but it stings worse when they're avoidable and especially when they're self-inflicted.
While parking my GMC Denali Crew cab, I failed to see the steel post buried in the concrete, that was below the hood line on my passenger side, while picking up my wife at the airport.
I pulled further to the right, to give another vehicle more room to pull around, and this post began cutting through my headlight, running light, bumper, quarter panel, and a significant amount of other material until it almost reached my tire.
Shockingly, there was very little resistance!
I contacted the dealership and based upon my description, they said I was looking at about $18,000 of damage!
I immediately took the truck to another "National" brand, and they felt I was looking closer to $12,000.
I talked to ChatGpt and it confirmed the estimates were likely "in line", but said to find a locally owned/stand-alone repair shop.
I read Reviews about USA Auto Repair and decided to give it a shot.
I called and spoke with Deana and must say, I was "blown away" by her depth of knowledge around what I described and her guesstimate of what others had quoted me.
She asked that I bring the vehicle up and she'd give me a more detailed and accurate estimate.
She did and immediately saved me $1,000's when compared to the other places!
She asked if I'd mind after-market replacements, because it could save more money versus OEM. She said "Women love to shop, so let me see what I can do".
She called me that evening (as promised) and saved me almost $2,000 more!
Deana exudes character and integrity, so I felt very comfortable leaving my vehicle and expecting her to stand by her word.
My vehicle was ready when promised (exactly 1 week), and I SWEAR it looks like it did on my day of purchase, with 6 miles on the odometer.
Sorry for the diatribe, but USA Auto Repair and Body Shop have won my trust and my business for life.
The professionalism I experienced, updates throughout the process, completion when promised and an outcome that took my breath away, deserves the attention and appreciation.
Thank you to Deana and ALL the employees I dealt with from drop off to delivery. DO NOT trick yourself into believing that a big name brand collision repair shop is the best route.
Deana and group over delivered on all promises, far and above any of my expectations.
One final thing. If you'd like to speak to me about this experience, I'd be happy to. Ask that Deana have me call you. From the money and stress Deana saved me throughout this experience, it would be the least I could do!
Rick