They are proper and courteous. My check engine light came on and I took my Ford F250 diesel there on a recommendation after being frustrated by Ford Bewberg and McMinnville in the past. I dropped it off in the morning and they called me back the same afternoon to let me what the problem was. They had the parts there the next day and the truck was finished a day sooner than expected. After picking up the truck, they contacted me the next day to follow up to make sure everything was OK. If you have a diesel truck, I highly recommend Certified Power Systems. read more

Poor Warranties, improved ship dates, quality,....................................... New products sold before satisfied field testing read more

Made a appointment and waited 2 weeks to get in. I have a 2018 Ram 3500 with a check engine light on. Turns out it is the particulate sensor I wanted fixed. Called the night before appointment to make sure we were on track. I was assured and dropped vehicle off early a.m. for diagnostics. I did not hear a word on progress first day and called late only to get a answering machine during business hours and no return call. Called second day only to get apologies and excuses. Third day was same as second day. Fourth day they called me 10 minutes to closing time to tell me they were unable to get to it and were going to be closed Friday/Sat/Sun. When I left my vehicle I was assured it would be parked inside for security reasons. Well vehicle never was parked inside during the period. I picked my vehicle up after hours. I decided to take it to another shop for repairs. Totally unacceptable business practice here. I chose this place on reviews I read which are dated old. I see a few positives here possibly I'm just the one that got the bullshit treatment. Good Luck CPS. Nice looking shop but what's behind the counter is what really makes it happen! Fix it... Regards Pissed Customer PS They never did call me Monday morning about going on with the repair.. read more

Very happy with the service I received. Brought my 2005 F350 in on Monday and they called me later that day with the diagnosis. They took the time to thoroughly explain the issue to me, which I greatly appreciated. It was the week of Christmas, yet they still got it back to me on Thursday (called me first thing on Thurs morning to say it was ready). I had to wait a couple of weeks to get the truck in, which wasn't an issue since it's not my everyday vehicle, and the mechanic I spoke with when I set up the appointment gave me some suggestions to help with the cold start in the meantime. Everyone I spoke with at CPS were very helpful and professional. I will definitely bring my truck there again. read more

Certified power systems in Salem. Oregon is a very good diesel repair shop. They areasonably priced very friendly. And they don't Jack you around. The service is very speedy as well.They did some work on my 2008 Ford pick up ended offand did a fantastic job. I recommend going there read more

Definitely recommend coming here! My truck was having all kinds of problems and I wanted to get it in as soon as I could because it's my daily driver, everyone would either have me waiting forever or would just simply not respond. I contacted these guys and they responded immediately they got me in right away and not only did they do a fantastic job but they also made sure everything else was running well. Definitely recommend them! read more

I had the good fortune to have a vehicle breakdown on I-5, passing through Salem a couple years ago, and was towed to Certified Power Systems. They got me back on the road within a couple hours. I travel the country in my RV and am always looking for reliable service facilities. Since my first emergency visit, I have been back several times for regular service. My RV is a diesel and requires more extensive regular service than a gas engine. I have always been impressed with their work, the clean shop and showroom and fair prices. I use Amsoil synthetic oil, lubes, and filters through out my vehicle and am glad Certified is an Amsoil dealer. I highly recommend Certified Power System. read more

The service advisors could give a dealership a run for their money. Pure BS. Wasted a month having my truck here with zero results. Never again. I would burn my truck to the ground first. read more

I have taken in my truck 3 different times for 3 different issues and they have quickly diagnosed the issue, suggested the fix and performed the repair. This last one took some digging and some time, but they did t stop until they isolated the problem and a fix. Very professional and informative. I highly recommend them for your diesel repair needs! read more

My experience with CPS has been great. My first experience was just for a simple "fuel sending unit" replacement quote on my recently purchased 2002 Cummins. One of the guys behind the counter named Zach ended up looking over my entire truck for me for about an hour as we discussed the overall condition of the vehicle and recommended upgrades I would need in the future. He told me when I came in for my sending unit replacement that he would check my ball joints, hubs, and tie rods all free of charge for me as well, which was GREATLY appreciated. They also offered to give me a lift home and a pick me up after their work was complete. I highly recommended this place to anyone with a diesel looking to deal with professional, and knowledgeable mechanics for a respectable price. read more

Was starting to like this shop they did a couple small repairs and did great I took my pickup in thinking I had head gasket issues smelt a little antifreeze started it drove it back from bosie Idaho ran fine stayed in Vancouver that night next morning drive to Salem to drop it off used maybe a quarter gallon of fluid Drop it off they call say block pressure test came back fine they are still looking get another call a bit later saying it's hydro locked they need to pull injectors and such to try and get it flushed out they don't know what happened (mechanic didn't know what he was doing or wasn't paying attention) next day they call say come get it it's broke heads or head gaskets I pull in to pick it up it barely starts rough idle white smoking awful I get it home get another mechanic to look at it told him what happened he said that they should have been watching fluid levels and the pressure gauge after all this he does a head gasket job for cheaper then the shop did their "diagnosis and f*#€ up " read more

My Mercedes was on warranty and I brought it in because I noticed a small crack on the serpentine belt, but the car was driving beautifully after $1600 worth of work at another shop. They replaced the belt but insisted I needed an additional $500 tensioner replaced. I said no I would just have the crack belt, under warranty replaced. When I got home the following morning I couldn't drive my car, it was howling the belt was hanging off. They claimed I needed to replace the tensioner when I was told two weeks ago nothing was wrong with that. I think they are trying to weasel more money out of me and my husband. Also I believe they created the problem, that wasn't there. I will NEVER take my car there. read more

I took my van into Certified Power Systems in Salem with VERY negative results. Certified Power Systems was to replace a broken ignition key and program a new one for my van. The key was cut wrong and instead of cutting a new key Certified Power Systems used force and broke the ignition cylinder of the van. They refused to make the needed repairs causing me to have the van towed to another company. The customer service was the worst I have ever experienced from any business I have used! The language used by the employees was distasteful and rude. I was left with nearly $200.00 in additional fees as a direct result of the neglegence Certified Power Systems used. The end result here is EXTREMELY RUDE POOR SERVICE. STAY AWAY FROM THIS BUSINESS. There are still companies out there in this day and age that hold old fashion values and excellent customer service. This is NOT one of those companies! read more