Always the best customer service & always fast. Forever coming here for future car needs :)

Great service. They got me in immediately. They did not try to aggressively upsale, just let me know what was recommended and what was needed. The guys were all very friendly and they loved on my old dog I will be back read more

Great service! Polite employees! They had me in and out in record time! No hard upselling either. I will be back.

I have gone to another local oil change service just down the street from this Jiffy Lube for many years. When it was time to get my oil changed, I again went to that oil change shop...I didn't stay long. I needed to get my oil changed though so as I was driving up the street figuring my next move I saw the Jiffy Lube and decided to give them a chance. Super professional, did not talk condescendingly based on gender and were much more efficient with both of ours time in making sure my car received necessary service without a hard press up sell attempt at every step of the way. Excellent customer service...I will be back. read more

FIVE STARS! Amazing team of real folks just looking out for our community. Very reliable; When I needed a simple fix they did it in a snap with so much pride. Definitely a group of knowledgeable, down to earth people - I trust them with all my auto care from now on! read more

I went to Jiffy Lube on Commercial to get my oil changed. I think they are not called Jiffy Lube any more. They would change my oil but not add brake fluid, although they said they would check it. They said I had to go to Les Schwab to get brake fluid. It was very inconvenient to me as it is hard for me to get out to take care of these things. I did forget my purse or I would have gotten the oil changed and had them check the brake fluid. I went home and have not gotten out again to take care of these things. Looking for a place that will do oil and brake fluids. read more

When your check engine light comes on or your car is making strange noises it's never a good day. However, the guys here really helped turn my day around. when my radiator ended up needing to be replaced they made sure to explain it to me and get it done same day. I really appreciate them trying to make a bad day bearable and help me. I recommend them for anyone needing car help, from oil changes and tire rotations, to check engine lights and radiator issues, or anything in between. read more

I took my car in for an oil change and some transmission fluid change, and several other things. The team there was super nice, clean, fast, and very respectful, and the price was good. That's the second time I've had a very good experience with Jiffy Lube, and I was very happy with the service and highly recommend them. Mr. Douglas and Mr. Connor and the others working on the team gave excellent service. read more

I took my '07 Acura to these people. I had always taken it to Acura dealership, but for some dumb reason I took it here for an oil change. that was a big mistake. I had never had a problem with the break sensor before but i took it here and the problem was 'created' that day. i was just going to let it go until my mechanic at an Acura dealership said somebody else had just called about the same issue with the brake sensor and VSA being disconnected after taking their Acura TL to this jiffy lube. I don't really know how they're going about doing this. maybe half disconnecting something and hoping it disconnects when someone breaks hard, I'm not sure. thats speculation, but the fact is my car had no issues before taking here and then after they serviced it it began to have issues It had never had before. not sure if it happens to only Acura or what, but this is wrong and I'm calling them out so that nobody else gets taken advantage of by this place. read more

Quick friendly and professional. Very well managed. Everyone works as a team. I was impressed.

I ran into a problem with my car overheating and I was in the vicinity of Jiffy Lube on commercial St., Southeast, I pulled in and they looked at it immediately, saw the problem, ordered the part, installed it and Gave the car a new coolant. It resolved the issue until the next day, it again overheated. I called and they told me that they will order a new part, and call me when it was in. The next day I went in and it took them five minutes to install and had no issues since then. Jiffy Lube is not just a place to get an oil change but they were able to resolve my heating issue of my car and I am very grateful for their service and keeping me in the loop of the process. Kudos to Doug and Glenn, the managers, for their due diligence. I highly recommend them if you have any car issues or just need an oil change. read more

had to get my spark plugs replaced. Richard was so helpful as was Chris. They also found a few "extra pieces" in my car just lying around by the engine. I'm so glad they took the time to really look and make sure everything was good to go! Thank you! read more

Great, friendly service. I brought mine and my wife's cars back to back days and they were prompt, friendly and explained things in a way that I can understand. read more

Richard and Joseph were amazing. The entire staff went above and beyond. It was a very lovely experience.

Hands down such great service ! Ismeal helped us and he was super friendly also the guys were so quick to get everything done! Hooked us up with a good deal too! Definitely coming back! read more

Our second visit here and still a great experience. Fast, efficient service with a smile Thanks guys!

I've had so many bad experiences with this brand in the past. After dreading reviews I'd decided to give it another try. This shop / location is by far the very best I've experienced. Great customer service, clear communication, never had a better experience! Thank you for staying open late! read more

I hate getting my oil changed as much as I hate getting gas, or picking up a prescription. It's tedious, takes forever, and is a major interruption in the flow of my day. I have long yearned for a place that did quick drive up oil changes like the place in Medford but without the $60 price tag. Last I remember, Jiffy Lube made you drop off your car and leave it with them. So, it was with some hesitation that I drove into the totally empty business and asked how long (or how quick, rather) they could do an oil change. I was given the option of getting out of or staying in the car. I chose the latter and was told that they'd have me out within 8 minutes. Not only was I done in 8 minutes, I was treated spectacularly by all the employees on duty. They didn't push their services like Oil Can Henry's (and, in fact, joking informed me that they don't speak "that kind of language around here". I could tell the boss was proud of the fact that his guys did well and was the funniest of the bunch. He was sure to tell me that if corporate called, PLEASE let them know if we felt like they (his shop) were up-selling me, because he doesn't want that for his customers. Trust me--skip Oil Can What's-His-Face and go here. $20, exemplary service, and comedy! read more

These guys have always done right by us. They're always upfront with what is needed, clear about what we can do ourselves, and willing to answer all of our questions when we have them. Also they do all the little things that you don't really expect but go a long way in terms of service. They'll top off the fluids for you, wash the windows etc. Again, not the things youre paying for but the little bits that go far in terms of service. Overall service has always been pretty fast. They are pretty accurate with the time lines that they give you. Most importantly, they are respectful to me and my girlfriend whether we have shown up together or alone. We went there for multiple years with confidence knowing they'd give quality service, fair prices, and clear information. read more

Probably my 10th glowing review of our JLube Team...Doug and Glen have kept our 16 yr old vehicles running like they were only 5... and just today on our way back from McKenzie, OR (about a 200 mile R/T from home)...we did the gas vs mileage calculation and Lo and Behold!...my lovingly-cared for Trailblazer is getting 21 miles to the gal. What? Wait! No doubt in our minds - it's all due to our Jiffy Lube Team on Commercial in Salem, OR. Yay-TEAM! read more

Beyond amazing service!! This location has a really Great staff and Assistant Manager Doug ALWAYS takes fantastic care of us and our car!!! From the moment they open your door and greet you it is the best experience I have had in dealing with ANY mechanic type shop. They don't talk down to you if you're not "car savy" which I love!!! I highly recommend them for your car care needs!! read more

Do not go here or any other jiffy lube! These places are run by people who have zero knowledge of cars and are pushed by corporate to con you into thinking your cars going to blow up if you don't let them change every fluid the car has. Let's start with this, I do all the mechanical work on my car but from time to time get to busy to do an oil change and find it convenient to go to jiff. I had just serviced my brakes and flushed my brake fluid, replaced my tranny oil and a few other things. Month later went to jiff, intimidating guy comes to my window, "boss you got water in your brake fluid you could lose braking power and crash" in a nutshell. I laughed and said no way in hell id let you touch my brake system in my head. Lastly took my truck in a few weeks back, and watched them do their thing and saw they didn't close my air filter box back up and just left it open. After leaving i opened the hood and closed it all up. Was not happy about this carelessness but let it slide. 3 weeks later girlfriend took her car in to jiff and same thing happened, left her airbox open!!!!! Are you kidding me?! They will literally ruin someone's engine if they don't catch this for 3k miles! Sucking in dust and contaminants is the easiest way to dirty your valves. Score your cylinders or possibly blow your engine. I'm upset and am livid about this places carelessness read more

We received good service here. Doug was especially helpful (found out his daughter works at a restaurant near our home -- some 60 miles away!). It was my partner's car and he treated her with more respect, courtesy, than some other places. The car was messy and had some damage to the back; we didn't feel like there was any judgment around that, and they happily vacuumed, cleaned up, offered to change some third-eye lights, and helped us with the coupon. Super speedy service. Thanks a bunch. read more

Doug, DustyJustin, Austin & Zachary are a great team, very upbeat & friendly. Doug clearly explained the additional maintenance that needed to be done & for a fair price. The techs were polite, the lobby was clean....we just moved to Salem from Northern Californi a & will definitely return here for necessary maintenance. read more

This is my favorite place to get an oil change/get car things done! They are fast and friendly and really take care of you. I don't feel like they're trying to confuse me and take advantage of me like some other places do. The owner is really nice and always gives me the best options. I don't know a lot about cars so it's nice that I can go here by myself and be taken care of! read more

I was very pleased with my recent experience here. I went in for an oil change and ended up needing a few more services. Doug explained clearly what needed to be done and why, and when I passed on a service that wasn't urgent, there was no pressure to add it. I'll definitely be back! read more

They are always fast, courteous, and they never pressure you to get the more expensive stuff. I like how they will review what has been done to your car and what should be done every so miles and if I ask, they'll even print me the report for it. They always clean my car for me which is a plus. I'm only giving them a 4 out of 5 because sometimes they forget to put the little reminder sticker on for me. read more

I love this jiffy lube! Everyone here gives 5-star service and they all go above and beyond to make sure my car is in top shape and I'm safe on the road. They don't try to up sell at all and even give some unexpected discounts at times! I will never go anywhere else for oil changes. read more

I am here every month with my work car. It took them 15 minutes to change my oil and have my car ready. That's in a Jiffy!!! They want your business just by the way they treat you. Try it out, they have never tried to sell me things I don't need. I know because I have always serviced my own vehicle until I started using them and all my cars have over 100,000+ miles. read more

I usually get my oil changed in Albany but today I had to wait around in Salem, so why not. These guys gave amazing service and were as friendly as the guys in Albany. They don't really attempt to up sell services and if you do argue a bit they will usually give a discount. All in all, I'm glad I use Jiffy Lube cause I have never had a bad experience here and always leave very satisfied. read more

Best Jiffy Lube in the country. My man Doug is always welcoming and happy to have to see me and anyone else that comes in. I highly recommend them. They will tell you what they recommend you get serviced but you won't feel pressured. A+ read more

Dusty and the boyz went above and beyond to serve me and give me the best deal. Not only did they treat me like a valued customer but were very personable. Thank you Dusty. Will be back soon! read more

Charles helped me with my care and he was nothing but professional, kind and informative. He took the time to explain exactly each service and where my car was at in needing the service. He was very fair and honest and did not try to sell me something I did not need. I look forward to taking my care back to follow up on an additional service my car needs I know that Charles and Jiffy Lube will treat me right. Thank you! read more

Wanted to give business to member of Salem Area Chamber of Commerce. Called ahead for info. Glenn was very helpful. Came in and my car was serviced right away. Synthetic oil with discount. Got injectors cleaned with good discount. Seemed very well run with friendly, competent staff. Good operation. read more

These guys are honest and professional as it gets. I came in at 7:45 am and they accommodated me before their 8am opening time, no questions. Super fast and never try and hustle you for products you don't need. Give these hard working dudes your business next time you need an oil change! 2015 Ford F-150 synthetic read more

Today I came to Jiffy Lube on Commercial Street in Salem, and I can not tell you enough about how impressed I am with the impeccable service that was provided to me, not only on the phone but also when I arrived. Doug was incredibly helpful letting me know what was a priority and imperative to have completed on my car. He spoke of having my future business, and I will tell you - he has earned it. He communicated everything my car needed, and let me know every step of the way where we were at. The technicians were professional, polite, and obviously respected and listened to what Doug said. He runs a tight ship and this team offers impeccable customer service. I've been going to the Jiffy Lube in West Salem for years, and have been less than satisfied for some time, I'm so glad that I have switched to this location. Whoever trained the folks here, deserves a raise, as does your manager. Well done! read more

Visited here for the first time and must say I was very satisfied with the service. The crew was friendly, efficient, and were not pushy at all. read more

Once again, our boys at Jiffy confirmed our trust in their integrity. The aged chariot (15 yrs old and 210,00 miles) let us down this weekend - dead and gone battery...or so we thought. Couldn't find the receipt to tell us when we last installed a new one (hubby is a terrible paper shuffler)...so we had it towed to our Jiffy Team. No one else touches our cars except Doug and Glenn and the Team...BUT! Doug found in his system that it had been replaced just a year or so ago - and it just needed a loose bolt replaced/tightened. We also told him while it was there - check all the parts and pieces and fix whatever he found wanting. We trust them implicitly...and guess what? Everything was hunky-dory. Now, any place else in town could have found several hundred dollars worth (at least) they could have ransomed us for....but not our fellas! The truck was ready for pick up in less than an hour...We love our Jiffy Lube! read more

I went there for a cheap oil change which they're decent for. The manager told me I had a brake light out and said he could replace it for $20. I declined as I can change a lightbulb, got home checked why light was out and guess what? No light out, brakes turn signals, tail, and reverse all light up like Christmas. Jerks tried to scam me for $20. read more

In a nutshell, these guys are the worst oil changing place I have ever been to. Sure, they will change your oil for 19.99, but honestly it is not worth it. They actually argued with me how what transmission oil needed to go into my tranny, because at the time it had a leak. I was putting the manual tranny oil in because the people who rebuilt it recommended that, and they said their book said to put the automatic transmission oil in it. And continued to state that they didn't want to liable if the transmission blew up. What happened to the customer is always right? I can understand not wanting to be liable for that, but I had been running the manual transmission oil in it for a year. This kind of attitude is just ridiculous. Their "mechanics" know very little of the actual workings of an vehicle and by the way charged me twice for the service (this happened because their card swiping system was on the fritz.), which then caused my bank to charge me an overdraft fee, so instead of 20 dollars it cost me 70 dollars for the whole episode. read more