I highly recommend taking your vehicle elsewhere. They did a horrible job on my SUV, and the…read morequality of work is actually dangerous. The steppers they 'repaired' were installed so poorly that my children and I have constantly tripped and almost fallen. On top of that, my door handle was left loose and falling off. I had called them when I first noticed these things and after too much back and forth they have to order this and that I just decided to not deal with them anymore. The work was lazy, unprofessional, and the customer service was just as bad, especially dealing with Gloria. Save your time and stay away. I came here because my insurance covered it but I should've done more research on this place.

Dealing with this place was such a headache! No updates on your car, when you call to get an update…read morethey're never there and fail to call you back every time. When my car was finally done the alignment was still off and other things were still not fixed. They then offered to tow it and fix it in a couple days, now we are a week after and the cars still not done.

If I could give 6 stars, I would. Firstly, got into a car…read moreaccident with my Tesla Y where I was t boned by an SUV. When it came to who to send my vehicle to, I chose Fix Auto because of their excellent rating on Yelp. My car initially was seen at the Spyres location where Mick assessed the damage and sent that to my insurance company. I also met Mary who worked the front desk who was super nice and friendly and helpful. Mick was a great guy who helped explain what needed to be done. Eventually, the car went to the 9th street location since the Spyres location did more cosmetic stuff and this repair needed a lot of work. Fix Auto kept me informed about the progress of repairs and when it was time to get the car, I got a call from Vimal who I met at the shop. He went over all the things that was done and the car looked brand new. One of the reasons I would give 6 stars is because I felt they went far beyond my expectations. For example, I had done a PPF in the front with Ceramic Garage and they got them to do that without having to worry and deal with it. Also, a hub cap was damaged and Vimal informed me that they have ordered a new one but will take another week for it to come in. Things I wondered if Fix Auto would address with my insurance or whether I would have to do these things at my expense. So kudos to Vimal and Mick who took care of things with my insurance along with Mary who was at the 9th St location. I shared my experience with my friends and they agreed Fix Auto went beyond what is expected. I didn't realize til I saw the shop that they are an authorized Tesla repair shop and so I know where to go to take my Tesla for any repairs.

The repair experience was great. They quoted me a week and got it back a day earlier…read more The only hiccup happened after the repair. They replaced my bumper, which had my carpool stickers on it. I called the shop and told them to keep the stickers on the bumper until I arrived. But instead of waiting, they peeled the stickers off and stuck it to a piece of paper! What good are the stickers at that point?

I've used this Caliber Collision a few times in the past, and have always had great service…read more When they repaired my truck a few years ago, they couldn't find an inlay that existed below my bed liner, so they literally fabricated one - did an amazing job. This time, they repaired my daughter's Kia. The work was easy - replace a bumper - but the service was exceptional. I had a crazy week that made scheduling very complicated, and Tuan and Tim both went out of their way to make sure that I was accommodated, when it would have been totally reasonable not to. I typically prefer to use independent shops when possible, but I have to admit I've been very impressed with Caliber on Bangs.

The employees treated me like family, car was done quick and it looked amazing. Worked well with my…read moreinsurance and it was a breeze

All I can say is if you need work done on your car, Car Collision is the place to go. I've never…read morehad such good work & customer service. They finished the work in and an unbelievable amount of time. The work was top notch, my 6yr old car looked brand new. Thanks Jeff and everyone at Care Collision.

Fantastic job by Joey and team in fixing my rear bumper issue…read more Estimate was reasonable and I paid what was estimated. They also delivered on the promised date. A honest business that you should consider for your next car repair when it comes to body repair. I also liked their use of SMS to keep me updated on the progress of my repair. Thanks, Joey & team!

The people are nice and my car looked great BUT they didn't put my spare tire back or the tools and…read moresuch from my trunk! AND they didn't put not put my convertible top back together correctly. My husband had to take it apart and put it back together correctly.

I was expecting a high grade car wash and they delivered a brand new car!! It looks perfect, smells…read moreperfect, and they got the ketchup marks out of my beige headliner! I could not be more thrilled with the service, they were kind and helpful on the phone and in person, and it was done the same day! absolutely wonderful experience. They exceeded all expectations!

I have been to this place 4 times over the last 9 years. I never had a problem with this place. And…read morethis time was no different. They have excellent customer service their work is top notch. And there fast even when you're insurance is dragging there feet and my car looks brand new when there done even the parts there not working on.

After having a great experience at the 9th street location who fixed my wifes's tesla i was happy…read moreto hear that fix auto has a second location on spyres way by mchenry since we live in oakdale we dont have to go far into modesto. My mother n law needed her 23 corolla front bumper fixed from a small collision with highway debris and right away i knew i wanted to go back to fix auto. Unfortunately my experience wasnt as good as the 9th street location. First off katy up front and mary and michael were nice and attentive and welcoming and i appreciate that fix auto got oem parts to fix my mother n laws corolla but then this were the experience started to not be that good. I go to pick up the car and while the new bumper looked great the fitment wasnt as tight were the bumper meets the fenders but it looked close enough, also when i got home i noticed the wheel splash guard on passenger side wasnt fully clipped in, no biggie i can clip that back in myself. Well after a week the passenger side part of the bumper was starting to unclip by the fender so i took it back and they agreed to order new oem fender brackets to install and should take care of the issue, i dropped car off when the new brackets came in then picked it back up the next day and talked with michael and the sides of bumper were still not as tight as before when the car was new, also i noticed both sides of the wheel splash guards were not fully clipped in again and showed michael and he agreed to drive it back into shop to fix it but i said i can just clipped them back in myself since i was ready to go home after a long day of work and didnt want to wait. Another couple of days go by and the passenger side of bumper is still unclipping from the fender, at this point im starting to get really frustrated and drove right back to fix auto and spoke with michael, i told him this issue needs to be resolved because this is the second time i had to bring the car back and i explained to him that who ever is working on the car needs to take their time and do the job right because i felt like they were rushing the job and i pointed out how the wheel splash guards werent fully clipped in when i picked up the car the second time and i recommended them to get a tech from toyota to help them with the bumper fitment issue, Michael told me he would personally make sure the issue would be resolved and he would put me into a rental for 3 days which i appreciate. So i go to pick up the car hopefully for the last time and the fitment looked way better and they washed the car so i thanked michael and went on my way. So the next morning at 4am i go to turn the car on and get it warming up and turn lights on and had to go back into house to get something, as i was coming back to the car is when i noticed the driver side bumper accent LED light is not on!, SERIOUSLY! I just told michael to make sure the job gets done right and now this issue?! Anyways at this point i was not gonna take the car back over there and i ended up being in a bad mood for the whole morning at work, i also noticed now the driver side part of bumper is now starting to unclip from the fender and decided to take matters into my own hands, when i got home from work i pulled the car into the garage and took off the bottom driver side splash guard so i can look inside where the LED light is and sure enough it wasn't plugged in so i plugged it back in myself and put back together and tested and it comes on fine now, i also decided to check their work around the top part of bumper and also noticed the driver side top part was not fully clipped into the driver side headlight like it was suppose to be. I also unclipped the bumper by driver side fender and put some 3m double sided tape strips on the bracket and clipped bumper back in to secure it and so far its staying clipped in. Im not bringing the car back to this location no more and will take it to the 9th street location instead because i dont like how the car was treated, i felt like bringing the car back to have the issues resolved was a nuisance to the shop workers and they rushed it to get it done and get the car out so they can start their next job and they didnt check their work to make sure everything was back together properly, i shouldnt have to correct their mistakes but unfortunately i did. I see all these great reviews of peoples cars getting fixed with no issues but for some reason they couldnt figure out how to fully clip in a new toyota front bumper and keep it from unclipping and they cant even check over the car properly to make sure everything is back together and working. I will not come back and if there are any other issues with the car which im hoping we will not have anymore i will just go to the 9th street location to have them take care of it and im hoping that location still does good work, if not then i will just take my business to another body shop......

Went to the local Audi dealer and they said Kruse/Lucas was their Audi authorized body shop. Well,…read moreI went there and they said they weren't an Audi Authorized body shop anymore. Eric that they don't even like to work on Audis. He stood behind my car, which had a couple of small 1" paint scuffs and a little dig in the bumper cover, and told me how much work would be to repair and would be about $5000.00! Refused to write me an estimate. He said they also don't work with State Farm Insurance, cause they won't pay their (high) labor rates. He said I'd have hundreds of dollars of out of pocket AFTER the insurance paid them if they did the work. I am baffled a place like this is in business. Below is the damage, as you see, very minor....

Unfortunately I had to have my vehicle repaired recently and was immediately directed to another…read moreshop, according to my insurance "work not completed at a direct repair facility will result in a no guarantee of work , I decided to go here anyways. Gio handled my claim professionally and in a timely manner. I understand the repair process takes time so I only called twice and was given straight forward answers. I wanted a high quality repair not a direct repair butcher job is why I chose Kruse Lucas Body And Paint and I am not disappointed with the results. The "value for your money" can be defined in a single sentence They are not a cheap shop, they are a high quality repair facility. I hope to never be back.

A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.