There's nothing "pro" about CertaPro painters. They were unprofessional, snarky, dishonest and messy. Let me provide details and pictures. I was eager for the job to begin-- painting living room, dining room and two stairways. The job was ~500 sq. ft. and took 4 days. They started with the living room/dining room area. They didn't have the paint needed for the job, although I contacted them the week prior with color choices. They were not prepared so it delayed work a bit. On the first day they (2 guys: a "foreman" and a helper who did menial work) spent two hours taping the area. Then they painted. The paint ended up on the cabinets, fireplace stone and adjoining walls. (See pictures). When I mentioned this to the foreman, he said: "Paint always bleeds through. Don't believe the advertisements that say tape prevents paint bleeding." This seemed unexpected for a "professional" painter, but OK, that was his statement. He also told me the paint in the small kitchen area was a different color because of the light, on a day that it was raining and cloudy and he had not turned on the lights. The paint was (and IS) a different color. I share this only as an example of the multiple excuses he made about: uneven paint lines, paint "bleeding", different colors of paint from supposed same paint colors, and many more that I could share. They didn't fix bumps or blemishes on the wall. They simply painted over them, creating more bumps and disfiguration, including painting over nails. (In interviewing other paint companies, I was told most companies fix these blemishes so you get a professional look.)
At the end of the first day, the foreman apologized for being "rude" (his word). I wouldn't say he was "rude", I'd say he was unprofessional, snarky and gave excuses for mistakes rather than fixing them.
In addition to the painting mistakes, they were unprofessional in other ways. They took over my house for 4 days, doing whatever they wanted. For example, they poured paint down my kitchen sink which left a film over the entire sink. They did not clean it up. (By the way, there is a faucet downstairs near where they were storing paint. They could have used this faucet but instead used kitchen sink) When I mentioned this the next day, they used the bathroom sink instead and left a mess in that sink as well. They unplugged my washer and dryer, without asking or mentioning it, so they could plug in their own devices. They could have asked and I likely would have said "yes". They did whatever they wanted in my home; whatever was convenient for them, without showing respect or courtesy to the homeowner. (I have several more examples but this gives you the idea.) I suggest the Company provide training on "respecting customer's homes" and communication training. A simple conversation about use of a kitchen sink and use of homeowner's space might help avoid these issues. Communication is key!
By the way, I worked for a global construction company for 20+ years and know that you can complete jobs like this while being respectful and courteous AND doing excellent work. We were highly professional and customer-oriented, and grew to 65,000 people because of a successful approach to business and customers.
Lastly, they damaged my wood floor (pictures below) and refused to take responsibility for it. In my experience, a professional person is honest and owns up to his mistakes. This is an important aspect of being a professional-- being honest and ethical.
I cannot recommend this company in good faith. Different crews produce different experiences of course, and you may find luck with different people. This was my experience within my home. read more