OMGGGG! I am new to the area and was HIGHLY recommended to Sparklight. I went into the office to…read morepick up my equipment to find one person working. There were 5 people ahead of me and each person took about 10 minutes to be helped. I was there for over a 1/2 hour to PICK UP EQUIPMENT. This company has ZERO respect for anyone's time. When I got home, I realized how unacceptable this was and I took the equipment back unused, I ran into the same issue. They have 2 desks in the front office, but in their mind people can simply wait for one person to help them. Oh, and unapologetic for any of it... Apparently, they feel superior (lots of people recommend them) and don't need to work for anyone's hard earned money. If you can get T-Mobile get T-Mobile... If you can get ANY other Internet, do it. JUST TAKE A BIG PASS ON SPARKLIGHT!

The 5 STARS are for Nick ONLY, who installed our service - top notch, very professional and…read morecompleted the work without any issues, plus made sure I am up and running before he left. NOW THE BAD: to get to customer service by phone or by chat online, well - That Is a Total Joke, can't get anyone to pickup, keeps routing from one bot to another, really hope that I do not need any help with my account - can only picture the frustration. PRO TIP: if you want someone to pickup, make sure you select the options for new service or product, they like picking that line up over the support lines ;) You're welcome! TIME WILL TELL: i did sign up for the 1gig plan, so far not too happy as it is around 300 at best, will go over all the equipment and settings again and will come back with an update.

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

Where to start. We were told we could upgrade to two new phones for a total of 20$ extra a month…read more That moving everything over would be easy. 6 hours later my phone wasn't receiving text messages and my wife lost all of her late mothers text and voice messages. 6 hours later we were charged 400$ for " their expertise". A month later our bill was 200$ a month higher. Why you ask? Because the representative changed our plan and didn't pay us for our trade ins. Now Verizon is trying to figure things out on their end and we're still gonna be about 50$ a month higher. This place is garbage, find a real Verizon store.

Worst customer service ever. We were moving and wanted to schedule cancellation of our service in 3…read moreweeks when we were actually moving out. After being transferred 4 times, we finally got a rep who said they could help us. When we explained our situation, he said "no problem" but proceeded to offer us numerous discounts to convince us to keep our service. This we didn't blame him for because he was just doing his job. However, after we politely declined his offers each time and even complimented him on being a good sales rep of Dish, abruptly the phone went dead. At first we just thought the call dropped. Come to find the rep hung up on us and immediately cancelled our service. So after 45 minutes on the phone with their inept customer service, being polite and patient with them and being excellent customers for 20 years, this is how they treated us. We have Spectrum now, and customer service is night and day compared to Dish.

We are sr citizens. I've had kidney cancer my husband has renal failure and bleeding internally…read more We had to cancel service after over 15 years of paying extremely high prices. Ask if the "EARLY TERMINATION FEE" COULD BE WAVED. NOPE, NO WAY. And to top it off they want the $500+ all at once. This teenager that this company ask to make big decisions like helping Sr. Citizens. Everyone should cancel services with this "company". This teenager ask fir all our medical records and a letter from every doctor we have seen. Drs. Charge $75 per letter. It takes their time to compile.

Great installer, Noah Great support, Maleshia…read moreGreat signal Great Pricing Best experience with the set up and arrival time for installation.

Very happy with all aspects of Mile High Network since making the change from a well known, yet…read moreconsistently unreliable provider. Grateful for their professional, helpful, friendly customer service department and tech support/installation team. So glad we made the switch! As a bonus, we got to meet Jackie today at the Dewey-Humboldt event in town.

After paying to have internet equipment installed, I remember calling a few weeks later, to ask if…read morethe service could be placed on a vacation hold. My plans changed and I wasn't going to be there for several months. Months later I called and was informed that a vacation hold was not placed on the account. I've been automatically charged every month for service that I have not used at all. The rep I spoke with told me that he would discuss with the owner and get back to me. A couple weeks later I made a follow up call because no one answered my inquiry. The owner himself confirmed that there had not been any data usage since one week after installation. I asked again to have the service placed on hold and requested a retroactive credit. The owner "checked" his phone records and could not find my initial call to them. My response was that I did not remember what phone I called him from. I then asked if he would extend a courtesy credit for an amount he deemed appropriate. What surprised me is that the owner himself was not willing to give me even one months credit. What's worse, is that he never got back to me. A small gesture would have gone a long way. A classic case of being penny wise and pound foolish. With this attitude, a company like Starlink will eventually put them out of business. I will pay a premium for good service and be loyal to a company that demonstrates appreciation for my business. I also will not think twice to change carriers, if the service I'm getting is mediocre.

I do NOT recommend Bolt Internet Service. Their service is "Out of Service" far too often. Today it…read morehas been "Out of Service" for 24 hours and counting. When you call them to report a problem, all you get is a recording. If you leave messages, they do not get back to you with an update. I pay $150 per month, and they can't provide a good reliable product, and there is no customer service to go to for help or to report a problem. Robert Freeman Prescott AZ

Huge THANKS and KUDOS to Lindsey Dooley, from the Verizon store in Prescott, AZ (Willow Creek…read morelocation). Situation: Bonus Mom lost her iphone, which was turned off and untraceable. Mom was frantic and Lindsey was cool, calm and collected, presented us with a replacement SIM card and attached it to Mom's account/phone number. Thank you for the EXCEPTIONAL SERVICE!!!!

The dedication and assistance by Auturo helped us to understand the best plan for us. He was very…read morethorough assisting us to transfer our previous phone set up and data to new phones. It didn't take too long and since we had an appointment there was no wait. The facility was very clean and professional.

Commspeed is synonymous with a swear word in my household. I was forced to use them for three long…read moreyears because no one offered cable internet service to my somewhat rural area. The speed itself was appalling, forget watching Netflix or Hulu. It would only stream for a couple of seconds before it would stall and have to be restarted. Extremely frustrating. My iMac was constantly dropped, if I left it idle while I went to get a glass of water when I came back I would have to restart the internet connection. The slightest breeze would knock the connection out entirely, to say nothing of any actual inclement weather. The service constantly went down because of problems with "up-line providers" and "towers". Commspeed technical support claimed the problem was on my end for awhile, so I power cycled my modem and router countless times, moved the router, my Playstation, Wii and DVD player higher, lower, here, there and everywhere in an effort to catch the "optimal" signal. I replaced my router twice. They finally came out and mumbled about this and that problem for two hours while rummaging under my desk with, again, no lasting improvement. At long last Bolt Internet came to my area. I switched and "my" problems vanished, I have been very happy with their service.

My install isn't until next week, but here's why I don't pay much attention to those here who rate…read moreCommspeed poorly. Your experience totally depends upon how far you are from their tower and if you're truly line of sight or not. I will be 16 miles away but clearly line of sight. When the installer arrives, it won't take long to determine if my location will work or not. If it doesn't, I owe them nothing. I even have 10 days thereafter to walk away from the first month if it doesn't work out. So I have nothing to lose. But I need to try something to get away from my horrible and slow CenturyLink DSL. Update Apr 28, 2015: CommSpeed was recently bought out by a much larger company, SpeedConnect. The transition hasn't been without problems. I have suffered through two long outages and no/slow connectivity at other times. I hope this is just a reflection of growing pains for SpeedConnect. For those of us who are very rural like I am, we just have to keep our fingers crossed that SpeedConnect reliability will improve.

Ray did a great job installing our system and made sure that it was running properly. I had heard…read morebad things about satellite internet so was worried but we've had it over a week now and it works well. Download speeds have been between 10-20 Mbs. If you live out of cable limits call Pegasus and ask Ray to set you up.

From the owner: We offer Internet service of Viasat Internet for folks who live beyond the wire, and even to those…read morewho's wired services are very poor. We also do computer service, and satellite TV service for people who just can't seem to get the providers to do "request" work, such as put a dish on your second home, or fix a cable that has been chewed through, or if you had your house re-roofed and you need your dish reinstalled. Located in Chino Valley, PS&E has been providing satellite services since 1984. And yes, we actually still will work on the old "Big Dish" although it's use is severely limited. If you want to "cut the cable" and get away from DISH Network or Directv, we can install a local antenna for you too.

I came in and was immediately greeted, only waited 2 minutes to be talked to, I'm not sure what the…read morerepresentative's name was unfortunately, but he was super friendly and helpful. I appreciated the quickness to welcome and assist in picking up a phone for a trade-in. I was also impressed with how easy and fast the process was to pick up the iPhone 17 from the locker! Super cool experience, thank you to the sir who made my Verizon experience smooth and informative.

Waited an hour and a half and they let someone go ahead of us…read moreAnd they didn't have what we asked for in the beginning

Paul the number technician got us up and running. I want Prescott…read moreTo know Paul at MTE is the best technician and knows what he is doing. Please recognize Aloha.

I recently needed to do some digging on our land (Benson, AZ) which meant I needed to touch base…read morewith companies that could have underground cables in the area. I had the pleasure of working with an MTE Communications technician, Robert. Robert had fantastic communication skills. He was very helpful in explaining his overall process and how it would impact our digging. I was so amazed by his very precise delineation of areas to avoid. I had been a little nervous about it, but there were no issues. Robert had even reinforced I should follow up with him if there were additional questions. it was wonderful to work with such a dedicated, knowledgeable professional. His job performance and conduct speak highly for MTE Communications.