Danny came out to our House this morning to try and diagnose "WHY" there was no Internet Connection…read moreto our PC. He FOUND IT -- the WiFi Card was NOT picking up the Internet, possibly "Bad/Broken" on my Brand New $1,400+ computer! He/Danny was VERY Professional, and exceptionally knowledgeable, and I am FOREVER Grateful for his time and knowledge -- Sparklight, you've got an AMAZING Employee with Danny who came out to our Home in Cliff Rose, Prescott, AZ this morning. Thank You to both Danny, and Sparklight for hiring him! Brian and Eileen Roberts Cliff Rose Prescott, AZ 86301

Sparklight Internet service has never been spectacular, but I've had other services that drop out…read morefar more often than Sparklight. Their prices have been raised several times in the four years that I've been a customer, but I never get any better service as far as reliability or speed. Of course, when contractors for T-Mobile started tearing up our streets in Prescott Valley, and damaging people's property, Sparklight promptly lowered their price and converted my connection to a higher speed. Sparklight definitely deserves to lose customers, but not to a company that ruined most every street in the city. My complaint today stems from a simple attempt to update my e-mail address with Sparklight. To be blunt, the navigation on their Web site is exceptionally poorpoor to the point of firing the designer and hiring a competent designer to start over. Navigation, if any, is circular (you click around in circles, but never get to what you need). I eventually found the spot to update my e-mail address, but no matter what properly-formatted e-mail address I put in, the SAVE button was not active. I clicked on support links to report the problem, but it sent me around in circles again, right back to the update page that DID NOT WORK! Maybe it's time to give Starlink a chance.

I live out of state but purchased a phone for my son who is a student in Prescott and Alex made…read morethis order fast and seamless. He was very helpful with the process and with his communication. I highly recommend working with Alex and this location for their professionalism and business standards!

Absolutely terrible!! We had to special order our phones 3 weeks ago. When they arrived they…read morecouldn't make the deal happen due to Verizon's end. We were told to give them a couple more days and they would figure it out. We went a couple more days later and they said they need another day and everything would be set. We got a call a week later that our phones were in. We work till 8 every night . And couldn't show up till Saturday. This was Wednesday. Apparently they can't count because the seven day rule was only three days for us because they sold it to someone else. They couldn't hold it for three days for us when we had to wait two weeks for them. That's really fucked up to sell someone else's product that they've been waiting for.

I had a billing issue and it was handled professionally and courteously. I couldn't ask for more!read more

I recently had technical issues with my Dish Hopper. After repeated attempts to correct the…read moreproblems they finally said they would send a technician, for a $95 fee. I objected strongly and she finally agreed not to charge me. So, when the "tech" showed up he was in shorts and a t shirt. Absolutely no Dish on him or his 20 year old car. I had been out and found him in the house with my wife looking at the TV issue. He seemed to know what he was doing and called in to Dish and ordered the Hopper replacement. He left and the Hopper showed up in few days. He was obviously a sub contractor. But, I have had it with Dish Network. This should not happen.

Great installer, Noah Great support, Maleshia…read moreGreat signal Great Pricing Best experience with the set up and arrival time for installation.

Very happy with all aspects of Mile High Network since making the change from a well known, yet…read moreconsistently unreliable provider. Grateful for their professional, helpful, friendly customer service department and tech support/installation team. So glad we made the switch! As a bonus, we got to meet Jackie today at the Dewey-Humboldt event in town.

I have been a Bolt customer for about a year. Bought a house in Dewey and the choices were…read moreextremely limited in my area. While none of the internet providers were well reviewed, I choose Bolt as they seemed to have the beat service. Initial install was painless and the service was good (10/2 plan). I use it to stream TV and monitor my home while I'm away. Overall, they have been good, if not a little expensive. Then I lost my service while I was away. Long story short, my roofers messed up the antenna, it fell over and filled up with water and died. Got back to the house, called the service department and explained the issue. They initially said they were booked out a week or so. Told them I was in town for a week and interviewing so I NEEDED internet. They worked things around and had a tech out that afternoon. That's Customer Service! Had a new/upgraded antenna installed, some wiring fixed inside the house and had my service back that day. I know all internet providers get a bad rap and most deserve it, but my experience with Bolt has been great so far. I'm a happy customer and their service department rocks in my experience. Two thumbs up

After paying to have internet equipment installed, I remember calling a few weeks later, to ask if…read morethe service could be placed on a vacation hold. My plans changed and I wasn't going to be there for several months. Months later I called and was informed that a vacation hold was not placed on the account. I've been automatically charged every month for service that I have not used at all. The rep I spoke with told me that he would discuss with the owner and get back to me. A couple weeks later I made a follow up call because no one answered my inquiry. The owner himself confirmed that there had not been any data usage since one week after installation. I asked again to have the service placed on hold and requested a retroactive credit. The owner "checked" his phone records and could not find my initial call to them. My response was that I did not remember what phone I called him from. I then asked if he would extend a courtesy credit for an amount he deemed appropriate. What surprised me is that the owner himself was not willing to give me even one months credit. What's worse, is that he never got back to me. A small gesture would have gone a long way. A classic case of being penny wise and pound foolish. With this attitude, a company like Starlink will eventually put them out of business. I will pay a premium for good service and be loyal to a company that demonstrates appreciation for my business. I also will not think twice to change carriers, if the service I'm getting is mediocre.

Huge THANKS and KUDOS to Lindsey Dooley, from the Verizon store in Prescott, AZ (Willow Creek…read morelocation). Situation: Bonus Mom lost her iphone, which was turned off and untraceable. Mom was frantic and Lindsey was cool, calm and collected, presented us with a replacement SIM card and attached it to Mom's account/phone number. Thank you for the EXCEPTIONAL SERVICE!!!!

The dedication and assistance by Auturo helped us to understand the best plan for us. He was very…read morethorough assisting us to transfer our previous phone set up and data to new phones. It didn't take too long and since we had an appointment there was no wait. The facility was very clean and professional.

If you live in a rural area, this is the best you will get…read more If you understand broadband internet, you'll also understand that reviews like the one from Tamara K are uninformed. Complaining about 3mbps service is silly. That's the speed the advertise and you agree to take. They also have a generous data policy. Don't like their policy? Try Hughes Net. You get 3 mbps there too, but you only get 17gb download for the entire month. Versus 300gb with Commspeed. Hit that 17gb and you are hit with a FAP - meaning dial up speeds for a few weeks. Oh, and you have a two year contract and you have to pay for the equipment and install with Hughes Net. If you're like Danielle D, and want to stream TV, have the foresight to dial back your resolution in Netflix and Hulu. Rather than try to stream HD quality, turn it to SD. Yes, the picture is not as sharp, but, you'll be using about 1/10th of the data. I'd bet dollars to donuts that Danielle D doesn't know how to change the resolution of her streaming and that is 100% of her problem. I've had Commspeed for two years and it works just fine, considering my location. If you want better internet, there is one very simple thing you can do to get it: Move. If you want internet and the rural lifestyle, Commspeed is it.

Commspeed is synonymous with a swear word in my household. I was forced to use them for three long…read moreyears because no one offered cable internet service to my somewhat rural area. The speed itself was appalling, forget watching Netflix or Hulu. It would only stream for a couple of seconds before it would stall and have to be restarted. Extremely frustrating. My iMac was constantly dropped, if I left it idle while I went to get a glass of water when I came back I would have to restart the internet connection. The slightest breeze would knock the connection out entirely, to say nothing of any actual inclement weather. The service constantly went down because of problems with "up-line providers" and "towers". Commspeed technical support claimed the problem was on my end for awhile, so I power cycled my modem and router countless times, moved the router, my Playstation, Wii and DVD player higher, lower, here, there and everywhere in an effort to catch the "optimal" signal. I replaced my router twice. They finally came out and mumbled about this and that problem for two hours while rummaging under my desk with, again, no lasting improvement. At long last Bolt Internet came to my area. I switched and "my" problems vanished, I have been very happy with their service.

Ray did a great job installing our system and made sure that it was running properly. I had heard…read morebad things about satellite internet so was worried but we've had it over a week now and it works well. Download speeds have been between 10-20 Mbs. If you live out of cable limits call Pegasus and ask Ray to set you up.

From the owner: We offer Internet service of Viasat Internet for folks who live beyond the wire, and even to those…read morewho's wired services are very poor. We also do computer service, and satellite TV service for people who just can't seem to get the providers to do "request" work, such as put a dish on your second home, or fix a cable that has been chewed through, or if you had your house re-roofed and you need your dish reinstalled. Located in Chino Valley, PS&E has been providing satellite services since 1984. And yes, we actually still will work on the old "Big Dish" although it's use is severely limited. If you want to "cut the cable" and get away from DISH Network or Directv, we can install a local antenna for you too.

I used to have T-mobile for years, but then I switched to Verizon because T-mobile didn't have…read moretowers where I was until recently. I'm glad I did, because they started raising prices significantly and Verizon has been less expensive and better cell tower coverage and good service. I'm not going back to T-mobile, even though they put new towers up for my region.

Verizon Equipment is awful. Have had to replace a brand new iPhone and internet box and booster…read morewithin the first week of service. T Mobile is far and above better for the past 6 years. We should not have switched.

Small personable company. Everyone exlained all my options before I had my service setup by Mike…read more Very plesant and efficient. Service better than promised. First impressions: A very good company to do business with and no regrets.

Paul the number technician got us up and running. I want Prescott…read moreTo know Paul at MTE is the best technician and knows what he is doing. Please recognize Aloha.