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    Sparklight - My screen while it's been buffering for 10 minutes.

    Sparklight

    (167 reviews)

    OMGGGG! I am new to the area and was HIGHLY recommended to Sparklight. I went into the office to…read morepick up my equipment to find one person working. There were 5 people ahead of me and each person took about 10 minutes to be helped. I was there for over a 1/2 hour to PICK UP EQUIPMENT. This company has ZERO respect for anyone's time. When I got home, I realized how unacceptable this was and I took the equipment back unused, I ran into the same issue. They have 2 desks in the front office, but in their mind people can simply wait for one person to help them. Oh, and unapologetic for any of it... Apparently, they feel superior (lots of people recommend them) and don't need to work for anyone's hard earned money. If you can get T-Mobile get T-Mobile... If you can get ANY other Internet, do it. JUST TAKE A BIG PASS ON SPARKLIGHT!

    The 5 STARS are for Nick ONLY, who installed our service - top notch, very professional and…read morecompleted the work without any issues, plus made sure I am up and running before he left. NOW THE BAD: to get to customer service by phone or by chat online, well - That Is a Total Joke, can't get anyone to pickup, keeps routing from one bot to another, really hope that I do not need any help with my account - can only picture the frustration. PRO TIP: if you want someone to pickup, make sure you select the options for new service or product, they like picking that line up over the support lines ;) You're welcome! TIME WILL TELL: i did sign up for the 1gig plan, so far not too happy as it is around 300 at best, will go over all the equipment and settings again and will come back with an update.

    Bolt Internet - General Logo

    Bolt Internet

    (13 reviews)

    After paying to have internet equipment installed, I remember calling a few weeks later, to ask if…read morethe service could be placed on a vacation hold. My plans changed and I wasn't going to be there for several months. Months later I called and was informed that a vacation hold was not placed on the account. I've been automatically charged every month for service that I have not used at all. The rep I spoke with told me that he would discuss with the owner and get back to me. A couple weeks later I made a follow up call because no one answered my inquiry. The owner himself confirmed that there had not been any data usage since one week after installation. I asked again to have the service placed on hold and requested a retroactive credit. The owner "checked" his phone records and could not find my initial call to them. My response was that I did not remember what phone I called him from. I then asked if he would extend a courtesy credit for an amount he deemed appropriate. What surprised me is that the owner himself was not willing to give me even one months credit. What's worse, is that he never got back to me. A small gesture would have gone a long way. A classic case of being penny wise and pound foolish. With this attitude, a company like Starlink will eventually put them out of business. I will pay a premium for good service and be loyal to a company that demonstrates appreciation for my business. I also will not think twice to change carriers, if the service I'm getting is mediocre.

    I do NOT recommend Bolt Internet Service. Their service is "Out of Service" far too often. Today it…read morehas been "Out of Service" for 24 hours and counting. When you call them to report a problem, all you get is a recording. If you leave messages, they do not get back to you with an update. I pay $150 per month, and they can't provide a good reliable product, and there is no customer service to go to for help or to report a problem. Robert Freeman Prescott AZ

    Commspeed - itservices - Updated May 2026

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