Alex is a FRAUD & Con so nice & acts like he really helping you when he is not!! He sold me a…read morelemon!! I bought my 2014 Nissian Altima in 10/2024 . Just a few days after the 30 days warranty was up! My car really starting going down hill! He reimbursed me for one problem that I had. But after that it's been a problem after problem all year long! He also didn't give me the information he was supposed to before I purchased the car. There was a half fast job done on the body and interior in the car that is now all falling apart inside and out. So be careful, especially if you're a woman do your homework on any auto dealership that you seek especially this one!! Alex I told you not to give me a lemon you said no accidents which was wrong. I also told you this is a gift from God so if you sold me a lemon, you would feel the raft of the Lord!! So sad because my family knows you!!

Very good service, Alex is an amazing sales person, and the owner he's very polite and happy to…read morehelp you.

Check the car before and after Was missing a few things…read moreafter we picked up the car Phil was a nice sales person with no power Not 100% convinced

Bait and switch - This dealership adds a "must buy" Lojack theft protection devise and…read more"appearance" protection that is not disclosed in the advertised price. Whatever car you plan on buying... add another $3000 to the advertised price so you don't waste your time.

I had an excellent experience at this Toyota dealership. From the moment I walked in, the staff was…read morewelcoming, professional, and genuinely focused on helping me. They took the time to answer all my questions without any pressure, which made the whole process feel comfortable and stress-free. The sales team was knowledgeable and transparent, and they made sure I understood every step, from selecting the right vehicle to finalizing the paperwork. The service was efficient, and I truly appreciated how smooth everything went. Overall, I'm very satisfied with my experience and would highly recommend this dealership to anyone looking for great customer service and a hassle-free car buying experience. Special shoutout to Sir Jojo and Sir Jay for making it possible. I know getting the car that i want is a little too much to handle right now. Thank you very much guys!

Arvin is such a pleasure to work with. He is the best and really knows his stuff. He worked with me…read moreeven though I have not so great credit and no down payment and even with that I have great monthly payments. Thanx Arvin!

I really wanted to love this dealership. They do have good reviews on Google, which is why we gave…read morethem a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren't great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here's the trouble.... We've had the truck just one week and it won't start. It's dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo's. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I've never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it's not an issue with the key fob, that it's an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don't feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We're pretty bummed about the whole experience and wish we got a working truck out of the deal, understandably.

While I am not a customer of this fine dealership yet, I have a story to tell about why, when the…read moretime comes for me to purchase a car, Upgrade Auto Sale is the only dealership that will earn my business. My story began when searching for a 2023 Dodge Charger SXT. Like many, I hit Auto Trader, Edmonds, Kelly Blue Book and Car Gurus. And then "CarFax", whose "AI" probably tracked me, sent me an email with a 2023 Charger SXT at Upgrade Auto Sale. It's important to let the reader know I reached out to a handful of other dealerships that had similar vehicles. I reached out to both national and privately owned dealerships, whose names I will not share. Suffice it to say, that only Upgrade Auto Sale warmly and safely welcomed my contact. The others all the did the same "hurry up, giddy up". Their approach and demeanor turned me off. It is important for me as a potential buyer, to feel "safe" and not "pushed" by a seller. Hands down, the very first time I connected with Wendy, and then Finance Manager Naji, they welcomed my inquiry about the car I was interested in. They both made me feel like I was not only their only customer, but made me feel like I was part of their family. Together we negotiated a deal on the car, and I accepted their proposal. In fact, to me, it was a deal almost too good to say no to. I quickly gave credit card data to secure a "non-refundable" deposit, to hold the car. Since I live in Central California, five hours away from Southgate, we scheduled my bringing my trade in to complete the deal in two days. After the call, I ran and re-ran the numbers, telling myself I needed to "sleep on it". After a restless night, stressed out, I finally realized I was making a BIG mistake, that the cash I would need to close the deal would be important for me to have, when my house for sale sells. I realized that the amount of cash that would be needed to buy the car we had negotiated, would be necessary for me to buy my next house in the south bay. I reached out to both Wendy and Naji, explained my needing to "back out of the deal". Naji's compassion was over whelming, unexpected and deeply appreciated. He even told me he would refund half of the "non-refundable" deposit, which I didn't expect. He said that my complete satisfaction was more important to him than a car deal, and in fact did refund half the deposit immediately. In all of my years buying personal cars, this outcome, is something I would never expect from a car dealer. Naji's empathetic response made me feel like I was important to him; like I was a part of his family. Who wouldn't want to do business with Naji and Wendy. Dear reader, I hope my story resonates. From my experience, I can truly say, if you are genuinely looking to purchase a car, truck or SUV, make Upgrade Auto Sale your first stop. You'll be glad you did! Regards, Barry Bagus

It might be too soon to wirte a review but matters comes to worse, ill come back with an update and…read morea different review. I was hesitant on buying a used car from a small dealership because of the bad fame they all carry. 1 year ago I purchased a 2001 dodge ram 1500 with 175,000 miles. I wanted the truck for work specifically. The first week i had it, it was overheating. I called the dealership and without hesitation they took the truck inn, inspected it and fixed the issue. So far ive had no issues with it, truck runs as it should and i could honestly say i have no regrets making business with these people.

highly recommend! " My wife and me just purchased our first…read moretruck at Pablo's auto sale. Thanks guys for making it happened for us and their commitment to making customers happy, Special shout to Claudia sales person with a great heart thinking about customers first and throughout the process. Highly recommend!

We've been looking for a reliable pre-owned car for our son. Something reliable and would last…read morehim a good amount of time. Also so he could start building his credit. After lots of research, we found Bill & Angela at Car Auto Resources. And so happy we did!! They are very pleasant, straight forward and honest people. Right away, the vibes were welcoming and positive. Not overwhelming or pushy - like your other dealerships. They're patient and there for any questions or concerns you may have. After a test drive and sharing info about the car our son was interested in, Bill & Angela were clear that there was no pressure. We decided we wanted to proceed with the sale. Again, there was no stress. Even while running the numbers. Angela was straight forward on the expectations of the lien holder and gave us an honest response of our odds of getting approved. We were able to get approved with my husband as co-buyer. A great start for our son's journey to build credit. We took delivery on Saturday and our son drove off a very happy happy customer! And we drove off as very happy parents knowing our son is in a safe and reliable vehicle! If you had any doubts on if you should go to Calif Auto Resources - doubt no more! Just go!! You are in good hands with Bill & Angela! You won't regret it! They're so good - in fact, a few of my co-workers will be going to them as well. Thanks again Bill & Angela!! We couldn't have asked for a better experience!!

I just want to say - over 3 years with my car that I purchased from Bill & Angela at CAR. I have…read moreonly had to keep up with oil chances, and a couple tire replacements. I have yet to change the brakes. Just another reminder that when they sell you a car, they go out of their way to make sure you are going to be safe and the car is reliable. Thanks again Bill!! You're the greatest!

Had a great experience with Will at ONC. Picked up a little SUV for our daughter to drive and the…read morewhole process was fantastic. Can't speak for the other reviewers, but communication for us was excellent with phone calls and text messages all returned same day. He even arranged for us to pick up the car on a Sunday (they're closed) because it fit best with our schedule. Definitely recommend.

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

I put time into doing my research and finding the right car. Unfortunately, when in the process of…read morepurchasing the vehicle I realized the bumper was coming off. They told me that was on me and that taking care of something like this falls out of their range. The fact that these guys were planning to sell this car without disclosing this to the buyer is disappointing to say the least. Do not trust these guys.

BUYER BEWARE!! Was extremely leary about purchasing through them, but it's exactly what we we're…read morewanting and had low miles. My husband was checking as thoroughly as you can without jacking it up and checking underneath. They had their mechanic check it out, sending us pictures of him looking at it to make us more comfortable. Mechanic said it checked out great. Haven't drove the car except home that night and then woke up next morning to a puddle of fluids underneath. We took it to a reputable shop. They said it was poorly fixed with major parts jb welded. And it should not be driven. Also they sold us a warranty that won't cover any cost of getting it fixed because of the crap that's been done to it. Please stay away from this place!