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South Pasadena, CA

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Banzai Auto Brokers

5.0 (142 reviews)
Closed • 10:30 am - 7:00 pm

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2025 Audi s5

Thank You Once Again, Lance and the Banzai Auto Brokers Team! I want to say thank you once again to Lance and the entire Banzai Auto Brokers team for helping me get my new 2025 Audi S5. The service was excellent--smooth, easy, and completely hassle-free. I truly appreciate the professionalism and support throughout the process. Thank you again, Banzai team!

Carol C.

Thank you to Lance for helping us acquire our dream family car in our desired pearl white color! This was our first time using an auto broker and now I don't know why more shoppers don't use one! There really is no drawback. If you are a busy person who doesn't have a whole day to sit and haggle at a dealership then call up Lance who will basically personal shop for your car! He drove it to our house and we did all paperwork from our home. Thank you, Banzai! -ACMC

2024 Lexus Overtrail+ GX550
Jane H.

I went to a dealership to check out this vehicle in person and was treated so poorly by the floor reps and it reminded me why I hate going to a dealership. I mean, why would I subject myself to such crappy services? *Insert Lance at Banzai*... Hats off to Lance at Banzai! This is my 3rd car from Banzai. Talk about service! The service at Banzai has always been exceptional, top notch. I promise you, no time is wasted. Just important details and straight to the point. Lance does not BS and will tell you the truth. No hidden agenda. No beating around the bush or extra pleasing to keep you dangling. Now, how did Lance managed to find the car I've been wanting?? No idea! But he surely delivered on this gem! Banzai took out the hassle of having to visit different dealership just to find the best deal and having to hear the constant story of why they have to charge certain fees. Lance knew what I was looking for and he did the rest. He found what I was looking for and it was delivered to my home. All papers were signed via email and the final papers were signed in person. The person who delivered my car was punctual and extremely professional. He provided a tutorial and answered any questions I had. The other best part was, he found a buyer for my other car and after going through 4 different places to try and find the highest buyer, he was the best. The previous car was picked up promptly and they worked around my schedule. I was paid that same day as well. Why did I even bother shopping for buyers in the first place?! Give yourself a break and avoid the hassles. Check out Lance at Banzai and see what he could do for you. You'll be pleased and wished you had done this way sooner!

my new Prius!
Kalliyan D.

Lance at Banzai Auto Brokers is awesome. He's one of the chillest dudes I've met and that really helps when you're a first-time car buyer. I told him that I wanted a Prius on Monday, he found the exact car on Tuesday, and I was driving it by Friday! He already declined all the random dealership add-ons so I got it at MSRP too. I've been to a couple dealerships before and I've been too intimidated for years to buy a car, but Lance helped make the process really smooth. He's super communicative and really guided me along every step of the way -- I even got cheap car insurance from his recommendation. There was also an issue with the payment (my bank took like two weeks to send a check) and he was super patient about that. Thanks for your help, Lance!

2025 Toyota Grand Highlander XLE
A T.

Lance is the best when it comes to getting hard to find cars. This is my second car from Banzai Auto Broker. The 2024 Toyota RAV4 XLE Premium I got in 2023 was hard to get and Lance worked miracles and got it. Didnt really care for it since it was a little too compact for me so this year I wanted to up my game and there is only one person to go to for getting hard to get vehicle. Lance is my first and only call. Called him January car is here end of February. My beautiful Celestial Toyota Grand Highlander. He also was able to facilitate the sale of my 2024 Toyota RAV4.

Lunar Rock
Bjmk T.

Banzai Auto was super easy to work with. The car buying process has changed and made us apprehensive. Luckily, Lance put us at ease with his knowledge of the process and responsiveness. We are very happy with our new car and will definitely use Banzai Auto for all future car purchases. Thank you Lance!

If you are looking for someone who can locate a car as fast as it can be, I recommend you give it a try on Lance. He is reliable and will find the car you want as fast as possible ( secured with good deal) and make the rest of process very easy for you!

Lance at Banzai Auto went above and beyond to secure our dream car - a rare 2024 Toyota Sienna in Cement with the XSE premium package - without the year-long waitlist! He accommodated our hectic schedule and even delivered the car at 11PM! On top of that, Lance helped us sell our old car, connecting us with a buyer who outbid Carvana. Truly VIP service from start to finish. If you want a hassle-free car-buying experience, Lance is your guy!

Seamless process, you won't regret it.

If you are looking for a new car, then look no further and give Bonzai Auto a call. Lance was a pleasure to work with and he answered all my questions and took the time to really guide me through the process of purchasing a new vehicle. Skip the hassle of going to the dealership and contact Lance! He'll take care of you! This is my 2nd time using Bonzai and I would definitely recommend Lance to anyone I know who is purchasing a new vehicle.

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4 months ago

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10 months ago

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1 year ago

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I really appreciate how you feel and your loyalty, Xavier! Cheers!

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Hope your Prius brings you many Smile Per Gallon, Amy! =) Thank you!

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3 years ago

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Thank you for the kind words, Melvin!

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3 years ago

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2 years ago

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Thank You, Yue! Congratulations on your new car!

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4 years ago

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Thank you so much for the cool review, M.S!

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2 years ago

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8 years ago

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4 years ago

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9 years ago

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6 years ago

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Ask the Community - Banzai Auto Brokers

Review Highlights - Banzai Auto Brokers

“Despite my many questions, no matter the time or day, George was easily accessible and walked me through each step.”

Mentioned in 10 reviews

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Volkswagen Pasadena - 2024 Atlas SE!

Volkswagen Pasadena

(1.3k reviews)

I had a great experience buying my Volkswagen Atlas from Volkswagen Pasadena, and a huge part of…read morethat was thanks to Ramiro, my sales consultant. Ramiro was excellent from start to finish. He was friendly, professional, knowledgeable, and--most importantly--never made me feel pressured or rushed. He answered all of my questions, was straightforward about the vehicle and the process, and made the entire buying experience incredibly smooth and easy. Buying a car can be stressful, but Ramiro made it feel like I was working with someone who genuinely wanted me to be happy with my purchase rather than just trying to make a sale. I really appreciated his communication and willingness to help throughout the process. I'm extremely happy with my Atlas and with the experience I had at Volkswagen Pasadena. If you're looking for a VW and want someone who will treat you right, I highly recommend asking for Ramiro. He's a great sales consultant and made my experience a 10/10!

I will never bring my vehicle back to this dealership. It is completely apparent that they employ…read moreinexperienced technicians who do not know how to properly diagnose vehicles. My nightmare started when I brought my car in to get diagnosed. They couldn't figure out the exact issue, but they still recommended a repair and wanted to charge me over $800. The breakdown was ridiculous--the part itself was $250, meaning they wanted to charge me over $600 just in labor. When I started asking completely reasonable questions about the diagnosis, the staff got frustrated with me and ultimately told me to just take my car at no charge. Frankly, they shouldn't have been trying to charge me in the first place if they didn't have a 100% definitive answer to the problem. I decided to purchase the part myself and had an independent mechanic install it in just 20 minutes. Unfortunately, the problem persisted, meaning their original recommendation was completely wrong. Against my better judgment, I decided to give this dealer a second chance. I brought the car back, told them I replaced the recommended part, and explained that the issue was still happening. They kept my car for 4 days with absolutely no answers. Out of pure desperation to get my car fixed, I finally told them to just replace three specific parts and agreed to pay their $1,000+ estimate. When I went to pick up my car, I found out they didn't even replace all the parts. They insisted they couldn't duplicate the cold-start issue I was reporting, claiming it started fine for them every time. To make matters worse, when they brought my car out to me, they already had it running. I assumed they did this because the problem was fixed by the two parts they actually managed to replace. As for the third part? They claimed it arrived damaged, so they had to reorder it and promised to call me when it arrived. I followed up a few days later, and they told me it wasn't in yet but that they would get back to me. It has now been over a week with zero response. I honestly don't think they ever even looked at my car. Save your time, money, and sanity, and take your vehicle somewhere else.

Rusnak Volvo Cars

Rusnak Volvo Cars

(480 reviews)

South Arroyo

Whoa really strange reading the bad reviews about Sales because I had the opposite experience…read more Shopping for my Volvo at Rusnak was super easy, transparent, and hassle-free. I honestly was dreading shopping for a new lease anywhere. But I randomly went into Rusnak even though it was far from home. It was the 6th dealership I went to in a month, so this isn't without context. The vibe was not pushy at all and super patient. They were so nice! I did a test drive, took some time to shop around for options, but still went back with Rusnak. They helped me get into a car that met all my requirements and my budget. They gave me a solid deal, then delivered my paperwork and car to my home. They did a thorough walk-through, helped me get set up with everything. One of the easiest lease transactions ever. Sales and Finance were both amazing. Ibeth in Sales, Doug the Sales Manager, Ronnie in Finance, Joshua who delivered the car, all amazing to work with. Definitely visit Rusnak Pasadena if you're considering a Volvo.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

Wondries Toyota - Me and my RAV4 Woodland.

Wondries Toyota

(1.2k reviews)

I am only giving 5 stars because of Luis Q. specifically. Luis genuinely cared about helping me…read morefind the car that best fit my needs. I never felt like he was simply trying to close a deal or pressure me into buying something. His priority was making sure I was happy with the vehicle and getting the best deal possible. He is easily one of the best salesmen I have ever worked with, and I would absolutely do business with him again. Unfortunately, my experience with the finance department was the complete opposite. This was my second trip to the dealership, and I drove all the way back from Bakersfield because I had been promised a deal with a $1,500 down payment, if I bring a co-signer, by the finance manager during my first visit. That amount had already been discussed and penciled in. When I returned, with my family to co-sign, I was suddenly told I needed to put $4,000 down. They also tried to pressure me into an electric car, which I specifically said I did not want. I spent nearly an hour arguing and explaining that I had specifically returned because of the deal I had already been promised to a car I already loved. Once I mentioned the name of the finance manager I had worked with during my first visit, the original numbers suddenly became available again. That was extremely frustrating and made the entire situation feel completely unnecessary. The worst part was the wait just to get into finance and sign the paperwork. I have purchased vehicles before, and never did I have to wait 4 HOURS just to sign the papers. We arrived around 4 p.m. and did not leave until nearly 11 p.m. We were the last customers in the building. My family was exhausted, and my child was hungry after spending hours at the dealership. Luis was the one bright spot in an otherwise incredibly frustrating experience. He was patient, helpful, honest, and made me feel like I was being taken care of. I would gladly continue doing business with Luis wherever he goes in the future. However, because of my experience with the finance department and the excessive wait, I do not plan on returning to Wondries Toyota.

Jose Reyes give an excepcional servicio was patient to find the vehicle that i wanted, make sure to…read moretell me all the features highly reccomended.

Banzai Auto Brokers - car_dealers - Updated October 2026

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