I just had a great experience at Mattress Firm. The person who helped me was very knowledgeable and…read morehelpful. He was not pushy, but spent the time with me so that I was able to make a good decision. I will recommend this place to others!!!

I am clearly not the only person to have been lucky enough to meet Darnell. We needed a specific…read moretype of mattress super fast in the midst of a bit of a family crisis, and Darnell was so helpful. He quickly picked up on the urgency, found us a perfect option in stock and made our check out and loading so fast and easy. We will need a few more mattresses replaced this year and I will seek out this store and Darnell because of the exceptional customer service and genuine caring. Mattress Firm is lucky to have him!

Today I went furniture shopping with my husband for the first time! I had no idea what to expect so…read more.....we were presently surprised with the personal and fun experience that transpired! Bonnie was amazing and so personable! She escorted us all over the store to try sofas! it was both fun and surprisingly educational! It was like visiting with an old friend and I named the downstairs portion of the store BONNIEVILLE!!! My husband of course had the financial aspect covered. Dana was super helpful in clarifying the logistics of our final furniture purchase prices. Sandy although relatively new was very attentive and helpful as well! Our final selection was 2 love seats and a sofa that are due to arrive hopefully soon! Thank you Bonnie, Dana and Sandy for a sensational sofa style day! We are officially Feeling FEARLESSLY FURNISHED!!!!

Ordered a couch from the Pittsfield store but it came from NY state…read more It came damaged. Rip down the middle of the cushion. A $4600 couch. The driver is the one who pointed it out and said that he would report it to the company. They sent someone out to repair it and they did nothing but take pictures. Two months later, ten emails and three phone calls , they offer us credit towards more furniture, we said no it is damaged and we don't want it. They were horrible. Not the Pittsfield store the company in Albany where the couch came from. Returned the couch with the tags still on it, they refuse to refund us our money. DO NOT GO TO OLD BRICK

My husband and I just purchased a couch, chair and T.V stand with a fireplace insert. Pat who was…read morethe sales associate for our question and recommendations was so helpful and knowledgeable that it made it easy for us to make a decision on our new furniture. We highly recommend Solomon's furniture and tell them the Sisto's sent you

bought a Ashley sleep sofa.....cushions are not holding up all crumpled and look bad....called…read morestore refuse to honor 30 day refund ..say sofa is not in original carton...we never saw the original box.......will not go back ..manager not professional..owner evades phone calls....

I love shopping at a locally owned and operated business. I try to do this as often as I can. The…read moreClark family has generously given back to the community over the years. I went there last week to buy a few things. I browsed for a long time, no pressure sales, just helpfulness. I will continue to purchase my furniture here. Try here before taking the drive to the chains. It may save you money, frustration and gas! My couch and bear chair will be delivered soon and I know that Paul and Maria will Stand behind the purchase.

We've made two purchases here, several years apart, and have had no problems, beyond the fact that…read morethey don't deliver on weekends. First purchase was two custom upholstered LaZBoy recliners. They chairs came in sooner than expected, were delivered within the time frame promised, and the delivery guys set them up and took all the packing materials with them when they left. Last year, while shopping for a new dining table, the salesperson recognized us as repeat customers! Again, delivery made as promised, delivery guys were pleasant, took all the trash with them, and careful of our home. Another plus is that when you walk in, there is no pressure, no hovering sales person. They give you the space to look around their rather large (two floors) showroom. We'll be buying a new bedroom set soon, and plan on making them our first stop.

I have visited Home Depot many times over the past 25 years because they are the only store in town…read moreother than local hardware stores. I try to avoid Home Depot whenever I can. The store is usually a mess and there is never anyone around to help you. Occasionally, there is someone that is helpful and knowledgeable, but those times are few and far between. The last visit was to purchase a new microwave during tax free weekend. I expected the store to be busy, so I arrived early. The microwave I wanted to purchase was not in stock (Of course), so I asked to order it and have it delivered to the store. I was told by the associate that it could not be delivered to the store, and would have to be delivered to my home. I asked if there would be a delivery fee, and was told that there shouldn't be because he had just sold a new refrigerator that was going to be delivered at no charge. I placed the order, and when we got to the delivery page of the order, I was informed that there was indeed a $39.00 fee for delivery. I asked why it couldn't be delivered to the store at no charge, and was told he didn't know. It was busy, so I let it go with the intention of contacting Home Depot directly, but I wasn't happy. I contacted Home Depot through their website Chat window and the person I was chatting with told me to go back to the store and ask the store manager why there was a delivery fee. When I asked to speak with his supervisor, I was told it would be a 5-10 minute wait, and at the 11 minute mark, I was hung up on, and the chat window disappeared. When I returned home, I emailed HDCares.com and asked the same questions and found out that not only do they not care, they don't respond to emails. Pretty disappointing. I will give their delivery service a good mark because the microwave was delivered in 4 days, and they communicated well via email. My suggestion is to avoid Home Depot whenever possible. There are a couple of Lowes stores, but they're over an hour away. I have always found Lowes to be a clean, neat and well run store, at least the 3 I have visited in the past few years. The associates I have spoken to when there have been plentiful and helpful. I wish we had a Lowes that was local.

I went to Home Depot the beginning of January when my refrigerator died. I was told that the…read morewarehouse had 100 of the make and model I chose and it would be delivered in 4 days. Needless the say, I did not get it in 4 days. it was rescheduled for delivery now 6 times! it's been six weeks and I still have no refrigerator. I don't recommend buying an appliance from them! I am looking elsewhere now.