This service totally misrepresented themselves as a local repair service. I was told they are in…read moreTroy, NY , my basic location, and I made an appointment between noon and 3 today. Later I received a call, had to call back and the same guy indicated they have no people in my area to take care of the issue- a basic leaking washing machine. They charged my card, which I was told is necessary to make the appointment, and now I must wait 24 to 48 hours to receive the credit, if I'm lucky. This is a perfect example of how the internet is replete with characters that have nothing but greed to motivate themselves.

Was wonderful to do business with a company that has been around for decades and still values a new…read morecustomer. Bob was friendly and very helpful and I had my new dryer installed in less than 24 hours after my visit to the store. He also provided tips for keeping some of my other appliances working correctly. Highly recommend Rensselaer Appliance for purchases and repairs.

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.

Really helpful and friendly, even offered to get me a discounted washer if I needed . Very…read moreaccommodating and effective repair.

Tom is awesome! He has helped me many times fixing my dryer. He would rather fix an old appliance…read morerather than replace it with what he calls "dumpster dryers" because when you buy a new one, the trip to the dumpster isn't far away!

Responsive, great communication, and great work. Reasonable pricing. Will definitely call again if…read moreI need future work done.

Collin and his crew did a fantastic job replacing my circuit breaker . It was a huge job both…read moreinside and outside in the freezing cold. They worked until 8pm to get it done. Great work ethic!

I moved to this area and into my house just over 3 months ago. My gas oven started making an odd…read morenoise when coming up to temperature. Once at desired temp, no noise was made. I took the bottom of the oven apart and watched the flame when I turned it on. The flame would go up and back down, over and over until it reached the temperature. I took a video of this, showed it to a family member who recommended I go to Rensselaer Appliance. I went there the next morning and was told that they didn't sell that brand of appliance but would order the part and install it. I was quoted a price and then asked if I would be putting good money into something that it would be better to replace. Bottom line was fix it. The service tech that came was Mike. He was polite, professional, thorough and obvious to me he knew exactly what he was doing. When it came to pay, the invoice did not have a breakout of the cost of the part nor labor. When I questioned this, Mike very politely said charges are by the job and if I had questions I should call the store which I did after he left. (I had no problem with Mike, he was just doing his job.) I spoke with the owner asking for the cost of the part and was told he didn't know what it was that he had ordered it. I asked wouldn't there be paperwork for that and he said he would have to look into it and call me back. When he called back he was not courteous nor pleasant in any way especially when I questioned the charge for labor. Mike was here, start to finish for 45 minutes. The labor cost for a 45 minute repair was $279.54. When I questioned (the owner) this he told me they charge by the job and the next time to go somewhere else! He was extremely professional, rude and condescending to me and yes Bob, I will go elsewhere and never set foot in your store again. I was very, very disappointed, to say the least with this overall experience and how I was treated. As an fyi, I have never written a review about any business prior to this. I was treated so unprofessionally, I just could not let this go unspoken.

Rensselaer Appliance, love this place. Wouldn't go anywhere else to purchase and/or repair an…read moreappliance. Fast, courteous, reliable and has been in the area for decades. Big shout out for many years of great service to East Greenbush and Rensselaer!

I have been trying to reach this company for over a month and all I get is an answering machine and…read moreno return call - are they out of business? They installed my heat pumps a couple of years ago and did a great job so I wonder where they have disappeared to.

Great company. Kevin is extremely knowledgable and eager to share what he knows. Doesn't try and…read morepush replacement of the unit or other expensive repairs. Super responsive too. The type of expert that I would recommend to family.

Really impressed (also, grateful)…read more OK, I am way way behind on food yelping. But these guys deserve the support. Our fridge-freezer failed. Googled, found these folks local and with fabulous google reviews. Friendly, efficient phone staff; same-day appointment with prompt arrival and good communication. Rapid, accurate diagnosis. Next-day part sourcing, replacement, and done. Relatively inexpensive. Could not have been better in any way. Kudos, guys.

I have enjoyed John's help on three different occasions. He's thoughtful, thorough, task oriented,…read moreand totally focused on resolving the issue. He is a tremendous local resource an ultimate professional. Additionally, he's kind and patient with dogs.

For the four plus years I have been using Kimball Fuel for oil delivery and to maintain my furnace…read morewith annual cleanings, they have always been responsive and helpful. However, on Friday I had an issue with my furnace and they really did a fantastic 5 star job! Stanley, my technician was so knowledgeable and patient. He answered ALL my questions and was quick and efficient with my repair. In a world where excellent customer service seems to be a thing of the past, Kimball Fuel really excelled and went above and beyond to fix my issue and create a very satisfied customer. I highly recommend them for your furnace repair and oil delivery!