BEWARE: No Returns Accepted Here! Absolute rip off of a pool store. Bought 2 Polaris freedom robots from this place($1,800 each). First one was on 8/11/2024. That unit broke on 7/15/2025. Never made it through one whole season. On the MFG website it has Leslie pools as an authorized repair shop. I go there and was told it's 1 month to fix and they didn't have a Polaris freedom in stock. This is why I bought a 2nd from central pools. I buy the 2nd one on 7/21/2025. Used it 3 times. On the 3rd time the unit stopped moving. Same exact error as the first one. Unit broken on 8/2/2025 (11 days). Go to return this piece of junk unit and was told to go pound sand. Argued with the owner for over an hour. I bought the only one they sold last year and the only one they sold this year. But the owner tells me he sells these all the time. He gets his Polaris from Hopkinton MA but doesn't restock a hot selling $1,800 item for 11 days?. The stories this guy comes up with are unreal. He should have been a Science fiction, author. FYI to anyone who cares, this place knows nothing about polaris vacuums. Everything they told me contradicts what Leslie Pools said. Owner wasn't even sure if the battery can be replaced and they can. It was equivalent to arguing with a child. Guy would just bring up other customers examples to justify why your situation or complaint isn't valid all while refusing to take back and return the crappy product to his distributor. He'll respond here saying how it's not his fault why the product broke or how it's not his fault I bought it and blah blah blah. Bottom line is he can 100% send this back to his distributor and is refusing. Unfortunately he's sold a junk product to a business owner who deals with MFG and distributors on a daily basis. He's just a crook read more

Have a great experience every time I come over Mike is a great help along with the rest of the workers

helpful staff! just watch out, some of it is kind of expensive. but they're nice and will tell you that you'll have better luck on amazon.

If you have a pool....do yourself a favor if you need any help or products...go to CENTRAL POOL!!! We have been one of their customers for many years...they are the best! Whatever you need...a small part, the answer to a question, or a major purchase as we had last fall, Central Pool is the place to shop!!! Mike and his team are knowledgeable, helpful and very pleasant! read more

I don't know anything about pools and am on the learning curve. First thing that everyone knows it is a lot of work! I myself don't swim or get in the water and actually love the ocean and the beach. BUT I love my kids and they love the pool = me cleaning and maintaining the pool! We've been going to Central Pool since there are not many places around and the previous owner came here. This is our 2nd summer with the pool and I still can't say I have a rhythm to it so I am always looking for help. There is one man here that has all the knowledge and is very helpful. I don't want to call him older but he is older compared to all the others in the store behind the counter. There are maybe 2 or three young school/college aged guys and girls who run the pool water test and ring stuff up. The customers in the store waiting are all very helpful and it seems we help each other since the folks behind the counter either don't know or aren't that interested in helping. I got my water tested and got the report printed out and handed to me. Ugh quite a list of supplies I need and what does it all mean and where do I get it? Well there was a list of people waiting and the same girl who ran my test was standing back "out in space". I called over to her and asked if she could help me with the list and she seemed to wake up long enough to walk me over to one spot. When I asked her the difference between the two items she was stumped and went over to get the only man who seems to know anything. With summer here and everyone needing supplies and help it is tough when there is only one knowledgeable person to do EVERYTHING. A couple hundred dollars later and I am headed back with my scheduled activities to spending the day loving my kids. I have complete most all of my items and now my "what looked clean pool" has a green tint to it. Hmmm. I will wait the 72 hours of filtering to have it tested again and see where we are at and hope it levels out so my crew can dive in over the weekend. They do have an annual spring sale in April so if you are looking to buy any big items that would be the time to do it. Also, Central Pools is affiliated with Puraqua which is the service side. Puraqua has come out to open and close our pool but of course for a shiny penny $$$$! Although it is pricey I didn't want to take the chance of freezing my pipes the first year to spend more $$$$ to dig up the ground so I bit the bullet. They did do a good job closing it when it was pouring and miserable outside. They cleaned all the leaves out and removed the swamp that appeared on top of the tarp from the winter and got it up and running. They did pick up and put all the winter materials into the shed which was helpful, NOT. Everything was wet and dirty so although it was put away it we had to take it back out and let the small pools of water dry that formed in the shed dry out as well as the tarp and tubes. As I ramp up my learning curve I will need to figure out how to open and close it myself. Boy do I love my kids! They do thoroughly enjoy swimming in it and I can barely get them out to eat so in the end it is all worth it. In short: Go when you have time and not in a hurry. Plan to wait Wait for the right guy to help you - you'll know who cuz he is the only one running around working Ask the other customers for their option and search for another pool place - I am going to try McCarthy's next. read more

Stay away! Just got back from the store and the service was far from friendly. The older staff guy then called the younger staff member an ahole in Spanish. Unbelievable, shop elsewhere! read more

This review is about capabilities around design and install of a custom pool not a store. The Team from Central Pools was able to help us in the design and placement of a pool, they coordinated electrical, survey of property and adjacent conservation land, excavation (what a cool process to watch!), retaining wall installation and many other aspects that go into quality pool installation. Their work resulted in a beautiful oasis that we will enjoy for many years to come. The team is responsive, professional and experts in their trade. read more

Central Pools - Hot Tub & Pool Near Me - Framingham, Massachusetts

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4 stars! one for their knowledge, one for their inventory, one for their helpful can do attitude and one for those silly signs that tell you not to pee in the pool -1 for their prices. hey you could go to walmart but im telling you now, they wont have it and if they do have it, its inferior. summertime, in the H, A, M......... read more

Back in 2008 I had an issue with my pool liner. I suspected that underground water deforming the perimeter was an issue. I was at that time reassured by Central pool experts that all I needed was a new liner and there was no underground water involved. I paid for a new liner and got a 1 year warranty. In less then two years I had a similar issue and I was told that I am out of warranty and there is an underground water issue that they were unaware and would not have known about. A far more expensive fix with a new liner was recommended. I am very dissatisfied and would not recommend this company. read more

Last summer, we called in to find out what time they closed. 6pm. Arrived in the parking lot at the same time as another customer...we both chuckled as we got out of the car ...5:57pm...just in time. Only needed a gallon of shock. Door was locked and at exactly 6pm the owner came out the door laughed and said...you will have to come back tomorrow. I told him I had cash and only needed shockk.....too bad he said.... Never going back! read more

Avoid if you are looking to put in a new pool. We had a pool installed 3 years ago and decking which cost over $20k has started to crack and fall apart. The excuse I got was it's New England and it will always happen. They take no responsibility. The company we are talking to to fix it said it wasn't installed properly and you shouldn't use a pool installer to do decking because they don't have the experience or time to do it correctly. Also the equipment they installed for salt generation has already failed and is now going to cost me an additional $1,500 to replace... I called Central Pools and they basically said rudely beat it. I guess when you pay top dollar you do t get top quality. read more

Justin and his crew were professional, informed and hard working. They made sure they covered all the details with us so we got the exact pool we wanted. They did an amazing job during these tough times a Covid, and now we have our dream pool! read more

If u guys need person to do your proposal void central pool !!! Very bad customer service , sales person never return or call ... time to closed the business... sad ... sad ... sad ... read more

There are far more professional and better pool products companies. Part of the problem is the staff. They really just don't care. They look at you like you are supposed to be the pool expert instead of them. Perfunctory and dismissive. That is the key to repeat business? read more

They have been there a long time. I can see why. One of the gentlemen, Mike seems like he has been there forever. I guess that it has only been about 40 years, He is very professional, knowledgeable and I enjoy dealing with him. I would recommend this place to anyone. read more

Useless. Ordered parts on Sunday and were told it would only take 2-3 days since they're just coming from NH. Called the following Friday and they hadn't even ordered the parts. Turned out the parts were actually coming from Waltham so I went there myself. This isn't the first time I've had issues with them. In-store assistance is ok but anything more is a waste of your time. read more

My wife and i stopped by get information about a new above ground pool. I asked for a price at the front desk and they said I need to speak with a gentleman from the office. He came out and seemed bothered that we were even in the building. Never said hello, just opened the book gave us a price and we left. He did not offer us any information other than the price. It was an 85 degree day and he could have cared less to make a sale. We went to Crystal Pool in Bellingham and were greeted by a friendly staff and spent 40 minutes getting the information we needed. read more

Years ago when I moved into my house with an old pool this was the only store around that had all the stuff needed. I had a couple experiences in the first month with regards to poor service and then a really bad one. I had been spending a lot of money there and was in a lot so I was really bent out of shape when the women working there gave me a ton of attitude when I asked for a water analysis close to closing. I have never been back and won't. Maybe it is better now but Leslies is in Framingham and I don't have to go. read more

Called to get parts for our slide since they knew our pool. So,2 weeks later I called to see where they were with the parts. No one knew what I was talking about so I tried again and told them what I needed. Another two weeks go by and same situation! So I finally end up talking to Mike on a Monday morning and he said he would look into it and call me back. It wasn't until Wed. when I called and I got this answer " We have to send a tech out to look and see what kind of slide you have". Are you kidding me? Why didn't' they just ask me!!!!! I could have told them that! 2 months later still no parts! Kids haven't been able to use the slide yet.... And you know what? Within 10min of calling the manufacturer I had the parts I needed ordered. Two years into servicing our pool there was a problem with the water turning green. Their techs ended up bleaching our liner in a spot when all they really needed to do was add a stabilizer. I called our local pool guy and he knew exactly what was wrong just by talking to him on the phone! Unless you really need something for your pool....don't bother with Central Pools unless you like to wait forever for something you can order in 10 min. read more

We live in Waltham, MA and engaged Central Pools late this past summer to look at the feasibility of putting an in-ground pool in our yard. We live on a corner lot and the yard is less than 8,000 sq ft. The area needed to be leveled and built up with retaining walls (they recommended Triad for all stone/wall & patio work who did beautiful work). Well it was done and done to our complete satisfaction. All of the Central Pools employees/owners were helpful and extremely knowledgeable. From design to completion we could not be more satisfied. Outstanding and reliable personnel and the finished work is simply amazing. I highly recommend Central Pools if you are considering an in-ground pool. read more

Just had Mike out to give me a "pool school" lesson. This is our first season using our pool and I feel so much more confident as a pool owner. Thank you so much! Central pools is top notch! read more

I've been in there numerous times and had very poor customer service experiences. Yesterday I went in to an empty store. The clerk greeted me but that was pretty much it. While he cashed out my order the phone rang so he continued talking to a customer on the phone and put my change on the counter..no thank you..no nothing. Not sure why I go back since every time I leave I feel they are rude & don't appreciate my business. read more