Coyote is thee best! Called in on a Saturday morning, told him which frames I was interested in,…read moretexted my prescription, went in for him to get my measurements, came back in a couple of hours and walked out the door wearing my new glasses. What more can you ask for? Amazing frames, same day service, and amazing customer service! Bonus: He gives a lovely complimentary canvas bag (that's super cute) along with lab rabbit lens cleaner. Thanks Coyote! Told all my friends!

Nobody does it better than this amazing little shop. Coyote sold me an amazing pair of glasses a…read morecouple years ago. One of my nose pads fell off over time and he worked with the company (located overseas) to get a whole new front to replace the broken part. Not only did he switch that out, he polished my dull temples and it's basically a brand new set of glasses. I've been getting glasses from Coyote over the past 12 years - helluva dude.

All the staff are very good and friendly. Nice atmosphere…read more The waiting area is warm & welcoming with free coffee The exam room are very nice with the latest technology.

I had the pleasure of having my eye exam with Dr. Kasia and her assistant, Sam, at SOLO Eye Care…read more Both were personable, approachable, and very patient as they answered my questions and addressed my concerns. I highly recommend them!!

I love West Loop Eye Care! I saw Dr. Shah and she was really phenomenal. I felt like she was very…read moreempathetic and actually listened to my concerns. She worked with me to help figure out the best course of treatment for my dry eyes. All of the staff here are wonderful. They are kind and efficient. When I had an insurance issue, they worked diligently to ensure it was resolved. I really appreciated how proactive they were, so I didn't have to spend a ton of time fighting with my insurance. I highly recommend West Loop Eye Care!

There was a phone person/receptionist here when I called to ask for information and to make an…read moreappointment who was so friendly and helpful, like literally one of the best customer service people I had ever interacted with. He was awesome. That guy left such a strong impression of the place I went with it. The overall experience I had here was good. Everything was smooth, I got my eye exam as needed, they processed the insurance without a hitch. I would definitely return here for subsequent eye care. The optometrists were all great, but the real MVP was that phone guy. OVERALL: 9/10

Absolutely love the docs at Eye Appeal. I have been seeing Dr. Bertoia for 20 years now (back when…read morehe was with Level Optical, which sadly closed). Happy to follow him anywhere. He is extremely thorough, asks a lot of questions if you have a particular issue, and really knows his stuff. I will also say, one visit a few years back, he was on vacation so I saw Dr. Ortiz, which I was ready to be unhappy about... but no worries, he was just as thorough and very friendly! I also have never had a problem getting my RX printed for me when I leave, no one has ever been reluctant or tried to pressure me into buying from their collections (which are just a little out of my price range but excellent designer choices!) Cannot recommend them highly enough.

Outdated booking practices. I successfully booked an appointment online but got a message to call…read morethem to keep the appointment so I did. They told me they didn't actually have any appointments that day but it "lets you book something". I cancelled. 1 star for wasting my time - allowing online booking for appointments that don't even exist.

This is the only shop I've ever purchased spectacles from. Why you ask?…read moreSimple answer is I've never had a reason to shop elsewhere. Mainly bc of Jackie the manager and the support staff. Especially Chuckwho took on the challenge of straightening new titanium frames that I slept on (swear the JMM's fit even better now.Of course the veteran starlet Nicole is the glue. The staff has over 100 cumulative years of combined work experience in the eyewear fashion industry. Best place to purchase specs that I can find. 5star full-service custom care for your eyes. Ty Tony V

Very pushy sales staff. They repeatedly tried to pressure me into buying expensive glasses even…read moreafter I clearly said I didn't like them. I asked about the strength of my prescription, but they were very reluctant to share that information. It took several attempts before they finally provided it.

I've been coming to Village Eyecare in the South Loop for over 12 years now. Each encounter has…read morebeen nothing short of spectacular. The staff the eye doctor are a dynamic duel, which makes me feel at ease and comfortable. I really enjoy being able to try on quality glasses without the pressure of someone selling for commission. This is highly recommended and I would encourage anyone looking for a professional, very clean and organized eye doctor to come here.

Staff is great. Very friendly and knowledgeable. We have been going here for years. My daughter is…read moreon the spectrum and they are great with her. Very patient.

Excellent team at Pearle Vision - Old Town. Members of my…read morefamily have received quality eye care along with friendly and courteous service. Thank you to Todd Hungerford O.D., and members of the Pearle Vision team at Old Town; Teara, and Kaniasha for being informative regarding my family's insurance coverage.

I came to Pearle Vision to have my 13 year old son eyes checked. We didn't use insurance, the cost…read morewas $107. A lot less than I thought it would be. Of course the price is more if you get lenses and glasses. The office is very professional, clean, warm and inviting. It's very spacious, a lot bigger than it looked on the outside. The optometrist was very sweet to my son. We were seen immediately, so no wait time. Delilah was our tech and she was exceptional. Friendly, helpful and made us laugh. My son had a comfortable experience and that's good enough for me. I definitely recommend Pearle Vision.

This is actually a review for two Big City Optical locations, the one on Grand Avenue where Dr…read more Rassa did my eye exam and also the location inside Northbridge mall (by Nordstrom) where I found the eyeglasses. Both were very professional and caring. Let's first talk about the exam. Upon meeting Dr. Rassa I explained how my right eye was bothering me and it had been a while since my last exam (which was elsewhere). She had me take out my contacts and look into her equipment which was very state of the art. As wild as it sounds, I was able to see my eyeball and all the blood vessels in 3D on her big screen. Then we talked about my vision and current lens prescription. She took extra time to fully evaluate me as a new patient and answered all of my concerns. I never felt rushed and I could tell Dr. Rassa genuinely cares about her patients. As it turned out, I needed an eye drop prescription for a mild eye infection which was the cause of my discomfort. She called it into Walgreens for me to pickup on my way home. I was quite impressed when Dr. Rassa called me two days later to see if my eye felt better. After getting my new vision prescription I looked at frames on display but just didn't see anything that totally captured my interest so I walked over to the Big City Optical location inside the Northbridge mall and found a few I liked. Note: This location has the big designer frames like Gucci, Prada, Burberry, Cartier, Victoria Beckham, Persol, etc. Thankfully they take vision insurance on prescription eye wear because it can start to add up! George is the store's optical manager and he is simply fantastic!! He took time to help me decide which frame to order based on how I plan to wear the glasses. Was it just for reading or watching shows or would they be for long hours of computer work? We talked about the function and fashion for eye wear and he made the whole decision-making experience fun overall. Tell him I sent ya:) It took a few weeks for the prescription glasses to be ready. Upon pickup, George enthusiastically greeted me back to the store and made sure they fit properly. While I know he sees customers all day everyday, he made me feel like I was important and to me that's top notch service! Between Dr. Rassa and George, you can bet you have Chicago's best here to make sure you see your best. Thank you both for an exceptional experience.

Appreciated the personalized attention and honest advice from the team helping me select frames!read more

Jennifer is a miracle worker! Like an idiot, I only had one pair of Lunor frames with progressive…read morelenses. I left them out somewhere I should not have, and a huge guy stepped on them. The lenses were OK but the frames were pretty mangled. Jennifer was able to somehow bend them back into a reasonable shape which will hold me over until the new frames come in. I always receive the BEST customer service!

A great location in the heart of the Loop…read more Jennifer and Alice were super kind to work with. They listened to what I was looking for and helped me try on several different frames before picking the perfect pair. The overall experience was great. They took care of everything so it was pretty seamless from start to finish. Recommended!

I don't know why there are so many negative reviews, when I went everyone was nice to me. I'm…read moreguessing some of the negative reviews are from jaded people who think customer service needs to lick their ahh and be thankful. Anyways this place was decent and I would come back again.

I accidentally made my appointment at VisionWorks rather than MyEyeDr this year, and I am sure I'll…read morenever make the mistake again. The lack of professionalism is astounding. The optometrist was great, but I cannot say a nice thing about any one of the women on the sales floor. And when I went back to have my glasses adjusted, they were once again incredibly unhelpful. I ended up purchasing ear grips for my glasses rather than trying to plead with them to take me seriously.