I usually don't leave reviews, but the experience at eCarOne definitely changed how I viewed buying…read morea car. After a bit of hunting around last April, I found a listing on eCarOne's website for a 2022 Model S Palladium, fully loaded with lifetime FSD, as well as a very rare build spec. I decided to give them a shot, and was definitely not left disappointed. I can honestly say this was one of the easiest car-buying experiences I've had, especially making the switch from a Yukon Denali over to a Model S (very uncommon, no?). eCarOne guaranteed to match the trade-in offer of CarMax BEFORE they appraised my trade-in, and furthermore completely matched CarMax's offer (a very generous one, by the way) with no questions asked. The sales department, and my sales representative, Adam, were fantastic to work with from start to finish--professional, completely straightforward, and negotiable. As always, there may be some add-ons, but after some negotiations, eCarOne willingly lowered their non-haggle price just to ensure a smooth and easy sale! (Plus they gave a few extra add-ons included with the price!) Where eCarOne's experience really started to shine, though, was after purchasing. Most places usually leave you with whatever problems the car has. eCarOne did the exact opposite: I noticed the 3rd brake light had started to go out, amidst a couple of other minor issues. eCarOne fully covered the cost of my repairs AFTER I had purchased the vehicle, a bill of $2.4k if I had paid out of pocket. Furthermore, any inconveniences caused by this repair were also covered by their team. I am beyond astonished and impressed at this level of customer service. A few months later and the car is absolutely perfect! If you're looking for a dealership that actually respects your time and their customers, I highly recommend and urge you to look at eCarOne, the sales department, and most importantly Adam and the manager, Michael, for standing behind their cars to the fullest extent. I would absolutely buy from them again, and highly recommend checking their cars out!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

Layne Elrod from Kian Motors assisted me with an out of state purchase of a 2022 Cadillac XT5,…read morewhich I scoured the nation for. I found the vehicle through CarFax on Tuesday, had a few questions, spoke with him on the phone, confirmed California emissions, then decided to test drive a 5 year older model with same trim/color (complete waste of time and energy) to conclude the Kian vehicle was the best value and the least (salespeople/sales manager) hassle for the money. No haggle price and easy purchase process. In fact, Layne advised me of another vehicle in their inventory with same trim but lower mileage which I then purchased. Deal was signed and sealed in less than 24 hours. When I called him this morning, he was getting the vehicle detailed and the paperwork was completed. Just waiting now for delivery. Thanks for an effortless purchase process and "buy from home experience". No unnecessary haggling sales pressure, just straight forward business transaction. I could not be happier.

In August 2026 I purchased a 2023 Model S Tesla for the Kian Motors dealership. Notified Nick a…read moreweek later that there was damage on the driver's seat. The seat had been repaired to cover the damage up. Nick claimed that he never noticed the damage seat or it being repaired. I stated that I would have never purchased the car if I had known the damage was present and would they help with the cost to have the seat replaced....never heard back for the dealership ( Buyer beware)

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

I recently purchased my first vehicle through Enterprise Car Sales and I can not say enough about…read morethe high level of customer service I received. The sales reps that I worked with were Andrew and Chris, they were both phenomenal! The manager I was working with was Dennis, who was extremely friendly and down to earth. First: When coming in to look at the inventory they had, and determining which vehicle I wanted to purchase, they were very patient and accommodating as I took my time and changed my mind several times about which car I wanted. I had a free transfer of a vehicle, and ended up wanting a different one, they had no problem with that and immediately transferred the other vehicle to their location. Second: As this was my first time purchasing a vehicle, I did my due diligence and shopped around at other local dealers. None of the other dealers could compare to the quality of vehicles and level of care that Enterprise provided (yes I looked at Carmax.) They assured me that if there was something "wrong" with the vehicle or something that I didn't like, they would do everything in their power to help me. They even have a 7 day buyback guarantee. Third: Purchasing a vehicle is a very serious financial decision, therefore some amount of stress is anticipated to make sure you're purchasing a quality vehicle that will last for a long time. When I came in to sign the paper work it was about an hour before they closed. Being that my vehicle was transferred I took my time to inspect it and test drive it. The paperwork process is simple and easy, enterprise got me approved for an interest rate way lower than any other bank/dealership. I asked the sales rep and manager to verify many things for me, including towing capacity of the vehicle and tread depth of the tires, pretty much everything I could think of. They didn't hesitate to look into every single question I had, no matter how tedious or probably unreasonable of me. The sales rep and manager ended up staying about 2 hours late to help me out, but they took their time to go over everything in detail and I did not feel rushed at all! Andrew even came outside with us and offered to take a family picture of us with the bow on our new car! In conclusion, the stress of making a considerable financial decision like this is not easy (especially for a first time car buyer) but enterprise really went the extra mile to help me out. I felt like family the whole time I was there, they are all GREAT with kids and even have different toys/prizes for them, so don't feel discouraged about bringing them along! If you are considering purchasing a vehicle, DEFINITELY do so through Enterprise. My father also purchased a vehicle through them several months ago and has had no problems whatsoever. If you are considering purchasing through another dealership, talk to Enterprise first to see what they can do for you. Whether it's matching a trade in, getting a vehicle transferred from a different location, or getting financed at a good rate, they are the best place to go.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

Shoutout to Fatima from Auto Web Expo! I had my eye on a Mercedes EV that was in transit to their…read moredealership, and Fatima went out of her way to give me updates. She's honest and a straight shooter, and I truly felt like she was working in my best interest. Even though I was from out of town, Fatima helped me with the purchase and my trade-in every step of the way. I highly recommend her and the Auto Web Expo team.

I recently purchased a car at Auto Web Expo and it was a horrible experience. During the sales…read morenegotiations, they communicate very well. Response time is good. They provide updates and overall it is a good experience. Heck, I even got a great deal on my car. But that's where the positives stop. POST SALES, is where you will hear crickets. I called the sales manager about 10 times and left messages and never heard back. Even the front desk wasn't answering my calls. All I wanted to know was when my car was going to get shipped to me. I did finally get someone to get the car to my home. The car is great. I am very happy UNTIL I saw that my sensors were not working as expected. I took the care to the dealership and they told me the car had been involved in a prior accident and that's the reason the sensors were not working consistently. The dealership would fix it for a $250 diagnotic fee and then any labor and parts to fix my sensors. Not once did the sales team at Auto Web Expo ever tell me that this car was in a prior accident. I would recomment you stay away from Auto Web Expo unless you live in the Dallas/Fort Worth area where you can come and go and get answers in person. They do sell fine cars but their customer service expereince POST SALES is HORRIBLE.

Brandon Muriel was the best, he was attentive, answered all my questions and provided world class…read morecustomer service. Would stronger recommend buying a car from him

I am writing this review to warn others about the unprofessional "bait-and-switch" tactics at this…read moredealership. I had been in contact with a representative named Alonte regarding the sale of my car. On the day of my appointment, I spoke with Alonte 30 minutes before arriving to confirm everything. I was on my way from Denton to Plano, and at no point was I told there was an issue with the offer. When I arrived, I was blindsided by an $1,100 price reduction. When I asked why I wasn't notified, they admitted that Alonte simply forgot to call me. I then spoke with the manager, Israel, who was incredibly rude, condescending, and dismissive. Instead of apologizing for the inconvenience and the wasted trip, Israel displayed zero accountability. When I expressed my frustration, he actually tried to argue with me and accused me of lying about the original offer. He made it clear that he did not care about my business or the fact that they had wasted my time. He literally shrugged off my concerns and told me I could "just sell it somewhere else." If you value your time and want to work with a business that operates with honesty and basic customer respect, go elsewhere. This dealership does not honor their word, and their management team is completely unprofessional.

Autos of Dallas Plano is my location that I go to. Clovis who my vehicle was assigned to was…read moreAWESOME! He took the time in explaining everything that would be done. He was very kind and patient. You could tell he was very passionate in his work. Lauren in the financial department told me the costs and tried to work things out. She never pressured me into doing everything at one time. Love her. Adrian drove me home since I dropped my vehicle off. Such a kind young man. We get half way to my home when I realized I forgot my garage door opener in my vehicle . He didn't mind at all taking me back to get it. Once my vehicle was completed Clovis had them to wash and vacuum my vehicle! Kudos to the ones who did as my vehicle looked brand NEW‍. Thank you ALL for what you do!!! Kimberly C.

Chassity was the most frustrating salesperson I have ever dealt with. Throughout the process, she…read morerepeatedly ignored texts and failed to communicate for days at a time. Also, her grammar was god awful and couldn't spell certain words right. This was just a warning of the terrible experience I was about to go through. The only time I could get a response was after requesting multiple times to be transferred to a different salesperson. After weeks of poor communication, I finally decided to stop wasting time and drive from Austin to Dallas in person. I arrived fully prepared to purchase the vehicle that day. I wasn't negotiating the advertised price, wasn't asking for discounts, and was ready to drive the car off the lot. In other words, this should have been one of the easiest sales imaginable. Unfortunately, the experience only got worse when I arrived. The dealership felt chaotic and disorganized from the moment I walked in. The showroom was crowded, messy, and far from what you would expect from a dealership selling luxury vehicles. There were visible scratches and damage throughout the facility, and even basic details seemed neglected. To make matters worse, despite my repeated requests to work with someone else, Chassity immediately approached me and brought me back to her desk. When it came time to discuss numbers, the real issue surfaced. The advertised price on the third-party website was not the actual price they intended to sell the vehicle for. They had added roughly $3,000 in "optional" products and services, including a theft protection package. I told them plainly: remove the optional package, and I would buy the car immediately. That's when I received one of the most absurd explanations I've ever heard in a car-buying experience. I was told the package was "optional," but not in the sense that it could be removed. Instead, it was "optional" because I could choose to pay even more money to upgrade it. In other words, the package was mandatory, despite being presented as optional. At that point, it became clear that the advertised price was little more than bait to get customers in the door before adding thousands of dollars in mandatory extras. Between the lack of communication, the disregard for my requests, the chaotic dealership environment, and the misleading pricing tactics, this was easily the worst car-buying experience I have ever had.

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.