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    CenTex Inspection Services

    3.0 (2 reviews)
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    2 years ago

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    Centex Decks - Austin Deck Builder/Designer 512-522-DECK (3325) Deck Builders in Austin TX | Deck Builder | Custom Decks | Deck Builders Austin

    Centex Decks

    (19 reviews)

    Was excited to start my deck project after meeting Caleb. He said he would have the estimate out…read morewithin a week. Two weeks past. I sent an email. Then a 2nd, 3rd, 4th, 5th, 6th and 7th. I was also calling and speaking with Michelle K. the Controller who assured me that Caleb would get back with me shortly. I think around the 4th call four months after our initial meeting I asked Michelle what was going on. She didn't have an answer. Honestly I found the entire experience incredibly disrespectful. If it's this hard to get a bid, I can only imagine how difficult they are to get ahold of if there is something wrong after you've paid for the completed project.

    2-STORY DECK BUILT WITHOUT PERMIT AND CUSTOMER IS BLAMED???…read more I feel compelled to respond to Caleb's carefully crafted response because I'm shocked at it's inaccuracies and major twisting of the facts. My previous review, as you will see below, barely scratched the surface of my experience. Below is a true and acurate timeline which refutes many of Caleb's statements: July 1 - I paid 10% down and picked a final design out of the 3 designs discussed with Caleb (Not "a dozen"). I ended up designing the final design myself using CAD software -took me about 10 mins August 14 - I receive the following from Caleb: "Hi Chris, I'm still waiting on engineer to get the plans back. Just spoke with him and he said he hopes to have it by Monday or Tuesday. I'll let you know as soon as I get them to the city and city turnaround time is about 1 to 2 weeks right now." Caleb claims in his Yelp response that it was a 2-Month turnaround and that he informed me of this and got my permission to continue without a permit. The above email proves otherwise. I would never have allowed building to begin if I had known there was no permit or engineering plans for that matter. Period. Sept 19 - Work begins on the deck and at this point I have now paid Centex 75% of the total contract amount. Sept 25 - Centex packs up and vacates the property October 20 - Caleb requests a copy of the property survey. November 3 - Caleb replies to my email request asking him to confirm the COA has all the appropriate paperwork and that the final City approval is in the works and he responds "yes". December 2 - I write Caleb requesting a walkthrough and point out that the City of Austin website shows no record of a permit request ever being submitted for my project. December 3 - Caleb writes apologizing and tells me he just found out his engineer's office "dropped the ball". This contradicts his claim below that he told me prior to construction that his engineer "dropped the ball" and he would build without a permit. December 4 - The permit application is finally submitted to the COA by Centex and is reviewed & denied within 48 hours (Not 2 Months) December 7 - I ask Caleb for an update on what he is doing to get the permit approved and also point out the plans that were submitted to the City were incorrect do not match the deck that was built and would most likely fail inspection because so. January 22 - Caleb submits new plans to the COA which are again incorrect and do not match the specs of the deck that was built. Feb 18 - After excuse after excuse, I demand that Centex provide the COA with the correct plans and provide me with walkthrough and I give a deadline for them to do so. Feb 24 - At this point I have paid Centex 75% of the total cost of the deck and they still have failed to obtain a permit for construction of the deck, never returned to the site to complete unfinished work, failed to provide correct engineering plans, and failed to complete a walkthrough. This is now 8-months after my first down payment and 5 months after construction was completed. I respectfully terminated our contract. March 22 - The COA denies the permit application a second time for the following code requirement that was not followed by Centex during construction: "Decks shall be positively anchored lateral to the primary structure. Hold-down tension devices shall be provided in not less than two locations..." This $80 piece of hardware would have been an easy install prior to the ledger being attached to the house, but since Centex didn't install it at the time of construction (as required by code) the only other manner in which to install them would be to tear out sections of the ceiling in the living room and bedroom to expose the upstairs floor joists. This would have been a costly and invasive remedy. If the permit was applied for prior to construction, then this could have easily been noted and installed. March 23 - At this point I have a deck that was not built to code, with plans that were effectively worthless and no permit authorizing the deck to even be built. Feb thru July - I hire engineers, contractors, consultants, attorneys, etc. to work with the City to find solutions to the problems that Centex Decks left me with. I have new plans drafted, code and structural issues corrected. May 4 - I finally get approval from the COA for a building permit (10 Months after Centex was supposed to begin securing a permit) but still have to pass multiple inspections to receive a Certificate of Occupancy. July 8 - Over a year after I wrote Centex my first check, The City of Austin finally approves the revised plans, code corrections and structural remedies that were required and issues a certificate of occupancy. FACTS: * Centex did not attempt to pull permit prior to building my deck * Centex did not build my deck to code (Per the COA) * Centex had 8 months to secure a permit / plans before the contract was terminated.

    Centex Chimney Sweep

    Centex Chimney Sweep

    (7 reviews)

    BEWARE!!!!! DO NOT use this Company!!!!…read more Set up an appointment a week prior. Got phone calls the morning of to confirm and make sure I would be there to pay. Very Very Rude. I went to the house and waited 3 hours.... My fault... Left 3 voicemails and when I finally got a hold of him he FLAT OUT lied that I was not on the schedule. PLEASE PLEASE PLEASE don't make the same mistake

    Our dryer was taking a very long time to dry clothes. Thinking our 10 year old dryer was dead. We…read morepurchased a new dryer & it to was taking a long time to dry anything. The display read clogged dryer vent. I had used this company a few years ago to clean the fireplace. I read reviews of other companies that when they arrived at the home the $90 dryer vent jumped to $700 for a roof vent. I called centex chimney sweep & was impressed when I was told they be at my home the next morning at 9:00 am & I would get a phone call at 7:45 am to confirm & I would also get a call when they were headed my way. I received a phone call at 8:40 saying he would be here at 9. They were on time. Jimmy was the lead technician. They removed over 2 five gallon buckets of compacted lint. Since they was a combo deal for fireplace & dryer vent for $150 I opted for that service. There was not a trip charge or any additional charge for the dryer vent being on the roof. They were very professional & cleaned up everything. Since we've been in our home for 20 years I'll be calling them again for a/c ducts cleaned. I highly recommend this business.

    CenTex Inspection Services - home_inspectors - Updated October 2026

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