Was excited to start my deck project after meeting Caleb. He said he would have the estimate out within a week. Two weeks past. I sent an email. Then a 2nd, 3rd, 4th, 5th, 6th and 7th. I was also calling and speaking with Michelle K. the Controller who assured me that Caleb would get back with me shortly. I think around the 4th call four months after our initial meeting I asked Michelle what was going on. She didn't have an answer. Honestly I found the entire experience incredibly disrespectful. If it's this hard to get a bid, I can only imagine how difficult they are to get ahold of if there is something wrong after you've paid for the completed project. read more

Poor communication from starting to finish. Never came back to check when there was a complaint about something.

2-STORY DECK BUILT WITHOUT PERMIT AND CUSTOMER IS BLAMED??? I feel compelled to respond to Caleb's carefully crafted response because I'm shocked at it's inaccuracies and major twisting of the facts. My previous review, as you will see below, barely scratched the surface of my experience. Below is a true and acurate timeline which refutes many of Caleb's statements: July 1 - I paid 10% down and picked a final design out of the 3 designs discussed with Caleb (Not "a dozen"). I ended up designing the final design myself using CAD software -took me about 10 mins August 14 - I receive the following from Caleb: "Hi Chris, I'm still waiting on engineer to get the plans back. Just spoke with him and he said he hopes to have it by Monday or Tuesday. I'll let you know as soon as I get them to the city and city turnaround time is about 1 to 2 weeks right now." Caleb claims in his Yelp response that it was a 2-Month turnaround and that he informed me of this and got my permission to continue without a permit. The above email proves otherwise. I would never have allowed building to begin if I had known there was no permit or engineering plans for that matter. Period. Sept 19 - Work begins on the deck and at this point I have now paid Centex 75% of the total contract amount. Sept 25 - Centex packs up and vacates the property October 20 - Caleb requests a copy of the property survey. November 3 - Caleb replies to my email request asking him to confirm the COA has all the appropriate paperwork and that the final City approval is in the works and he responds "yes". December 2 - I write Caleb requesting a walkthrough and point out that the City of Austin website shows no record of a permit request ever being submitted for my project. December 3 - Caleb writes apologizing and tells me he just found out his engineer's office "dropped the ball". This contradicts his claim below that he told me prior to construction that his engineer "dropped the ball" and he would build without a permit. December 4 - The permit application is finally submitted to the COA by Centex and is reviewed & denied within 48 hours (Not 2 Months) December 7 - I ask Caleb for an update on what he is doing to get the permit approved and also point out the plans that were submitted to the City were incorrect do not match the deck that was built and would most likely fail inspection because so. January 22 - Caleb submits new plans to the COA which are again incorrect and do not match the specs of the deck that was built. Feb 18 - After excuse after excuse, I demand that Centex provide the COA with the correct plans and provide me with walkthrough and I give a deadline for them to do so. Feb 24 - At this point I have paid Centex 75% of the total cost of the deck and they still have failed to obtain a permit for construction of the deck, never returned to the site to complete unfinished work, failed to provide correct engineering plans, and failed to complete a walkthrough. This is now 8-months after my first down payment and 5 months after construction was completed. I respectfully terminated our contract. March 22 - The COA denies the permit application a second time for the following code requirement that was not followed by Centex during construction: "Decks shall be positively anchored lateral to the primary structure. Hold-down tension devices shall be provided in not less than two locations..." This $80 piece of hardware would have been an easy install prior to the ledger being attached to the house, but since Centex didn't install it at the time of construction (as required by code) the only other manner in which to install them would be to tear out sections of the ceiling in the living room and bedroom to expose the upstairs floor joists. This would have been a costly and invasive remedy. If the permit was applied for prior to construction, then this could have easily been noted and installed. March 23 - At this point I have a deck that was not built to code, with plans that were effectively worthless and no permit authorizing the deck to even be built. Feb thru July - I hire engineers, contractors, consultants, attorneys, etc. to work with the City to find solutions to the problems that Centex Decks left me with. I have new plans drafted, code and structural issues corrected. May 4 - I finally get approval from the COA for a building permit (10 Months after Centex was supposed to begin securing a permit) but still have to pass multiple inspections to receive a Certificate of Occupancy. July 8 - Over a year after I wrote Centex my first check, The City of Austin finally approves the revised plans, code corrections and structural remedies that were required and issues a certificate of occupancy. FACTS: * Centex did not attempt to pull permit prior to building my deck * Centex did not build my deck to code (Per the COA) * Centex had 8 months to secure a permit / plans before the contract was terminated. read more

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We wanted to add an upper deck so to see the stars better and have a covered patio. Caleb and company gave us a good price and they got on it! They were very conscientious in getting it done quickly and worked with us to complete the plan we provided, including a few shudda thot of that's. It's beautiful, and we love it. read more

Centex Decks - This is our new steel and concrete deck - General Contractors Near Me - Del Valle, Texas

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If you scroll down a bit you will see a glowing review I gave them in 2016 when they built my deck. I stand by that. They did do a great job building it however their service after completion just sucks. The upper level of my deck has a drainage system and is sealed to keep water from getting to the lower level deck. From day 1 it leaked and after quite a bit of effort I did manage to get Caleb to come back out and reseal the problem area. It slowed the leak down but it did continue to leak. After considerable effort to get him to come back out I finally gave up and just lived with it. Now of course a few of the tongue and grooved first floor ceiling pieces are starting to pop out because of the water penetration. Finally got through to Caleb after several attempts and he gave me a date and time he was going to come look at it. He never showed up and has not returned my calls/texts since. He was very easy to get in touch with while I was a prospective client but once I paid him $50k for the deck it's virtually impossible to get in touch with him. read more

We are very happy with the deck we had Centex decks build for us. We got several estimates and while Centex was not the lowest, or highest, Caleb was by far the most professional. Our deck was built on time and everything is just the way we wanted it to be. We highly recommend Centex decks. The workmanship is skilled, the cost is fair and the people are great! read more

In truth, very unprofessional and abusive people hire people to do jobs for them and then they act as offended and they don't pay .What a shame that a company like this does this kind of thing and presumes to be so professional. read more

OK, I've held off and held off, waiting to see if this company would get back to me. Nothing. I was actually referred to Centex Decks, my brother and his wife had them complete a deck in their backyard and it looked great. So Caleb was pretty quick to schedule me and come out to our house for an estimate/walk through....that was on February 25th. He asked for us to send over a survey of the property and that he would be quick to let us know about the estimate and some other concerns that we have. After 4 emails, one voicemail, and two months later we have not received ANY follow up. Not a "hey we are swamped" or any type of courtesy call or email response. For something as important to me as a home renovation, I need someone that will actually communicate with me. Sad that they didn't because we would have likely gone with their quote given the referral - but we never got one! read more

Very professional, hardworking team that delivers high quality work on-time. I'm excited to have found this team and to work with them again on future projects. Thanks for all your hard work! read more

We got our 350 square feet deck replaced. Caleb from CenTex Decks gave the best price of 8 others. The Cedar deck with our design needs was done with finest craftsmanship with great quality of material. We love our deck now. Thanks. read more

We hired Centex to replace our existing deck and install three levels of deck around a custom pool being installed by another company. A total of about 1100 sq ft, of decking. Caleb prepared an imaginative design, and helped us with material selection and budget preparation.The only cost overuns were due to change orders( expansions and additional stairs ) requested by us. We received a budget for each change order. The result is a beautiful deck and pool area which has added value to our home and provides a resort like atmosphere for our family and friends.Centex's bid was not the cheapset and not the most expensive. We would not hesitate to use them again and have recommended Caleb and Centex to several of our friends. read more

Caleb came by exactly when we agreed upon to provide an estimate. The proposal was very well thought out and complete. I had the opportunity to ask questions and team the design. We agreed upon a very fair price and the work was scheduled for a few weeks out. They showed up on time and the deck was completed beautifully. I am very happy with the design, construction, and clean up afterwards. read more

These guys did a great job! I can't say enough about the quality and over the top professionalism that Caleb and his crew gave to us. We have been burnt in the past by contractors, Centex Decks and their team has changed our opinion of this. We met with 5 contractors and Caleb was by far the most knowledgeable about the process, how the construction of our project should go and delivered our dream design. We were a little unclear at first what we wanted and just turned it over to them and they nailed it! Thanks guys for a job well done from start to finish. Will recommend with pride! read more

I am late with my review, considering it's been a year since my deck has been finished. I couldn't be more pleased with my deck. Price quotes fell right in the middle of several estimates I got. My reason for deciding to use them was because Caleb actually listened to what I wanted, and was able to come up with a composite that looked exactly as I envisioned. Price was very fair, and work went as quick as early spring weather would allow. I am already playing around with another addition idea that I plan to call them for, once I've saved up the money. ;) read more

Centex did a great job on a complex project. The quality work was completed in a timely manner at a fair price. I live on a golf course and the HOA is extremely difficult and Centex helped us through the whole process. In addition to a simple deck we had stucco, electrical, stone, tile and railing needed for our outdoor living project. Two other companies came over and never even took time to give us a bid. The job is now complete and we are enjoying our new outdoor living space. Thank You Caleb at Centex Decks read more

My husband have been shopping around for a new pergola came across Centex Decks in our search. My husband called and spoke to the secretary to schedule an appointment and she said he would be in our area on Wednesday of that week and he would give my husband a call when he was about an hour out. He never called and never showed up for the appointment. My husband on Monday of the following week to see if he was possibly available but he did express some concern to her that Caleb missed the last appointment and never called to let us know he couldn't make it and to reschedule. My husband received a call from Caleb the owner telling him that he refused to work with us after how my husband spoke to his secretary. My husband received a text message from Caleb telling us that we needed to remove our negative Yelp listing or he will take legal action and contact the authorities. We then received an email from Caleb the following day with an apology for the text message and to ask us again to remove our review. I feel like Caleb has been extremely unprofessional and manipulative. This all could have been avoided had he called to let my husband know that he was not going to make the original appointment. read more

Centex Decks has done wonderful work for me on multiple jobs! I'm a contractor myself so it's very important to for me to have a reliable deck & outdoor fireplace solution to offer my clients. I highly recommend Centex Decks, Caleb & his crew will take great care of you & your project! read more

Caleb and his CenTex deck team were fantastic! They did an amazing job on our deck. We removed a lot of mismatched concrete, concrete pavers etc surrounding our pool coping. Caleb's team excavated much more than we discussed in order to make the deck level in the tricky sloping area. They also did a phenomenal job scribing the composite material around the natural stone edges so that no tripping hazards persist. Above and beyond the technical excellence, the crew was friendly, polite, hard working and efficient. We could not believe how quickly they accomplished the job. Caleb himself was great to work with...very professional with a keen eye for design. This was not the cheapest bid we got, but CenTex was worth every penny! read more

Centex decks came highly recommended by a few people so I was excited that we had an appointment for Caleb to come over and give us an estimate for our deck renovation project. Upon arrival he seemed very nice and had some good ideas about what to do with the decking. He said that he needed to come back later in the week to take measurements etc to in order to provide an estimate so we made an appt for Wednesday morning of that week. My husband waited for hours but he never showed up to the appt. And did not even call to cancel. When I called the office they told me that he'd call me back. And he never did. So I called back again the next day and was told, unapologetically, that he had a family issue and was not able to take the job. I totally understand that things come up and emergencies happen but PLEASE have the decency to call and let your potential client know. I'm sure they probably do good work but it is poor business etiquette and just down right rude to not cancel an existing appt. We were disappointed to say the least. read more