BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!…read moreOwner was extremetly nasty and rude to my mother today! She signed agreement to pay $69, to be charged $10 extra without her consent AFTER the fact. When she addressed it with Representatives who were nice and professional stating they should notify the customers of increased charges BEFORE hand -- He interrupted their convo, refused her services and told her don't let the door hit you on the way out. Thank God he refunded her ALL the money. BAD BUSINESS!!!!!!!! BAD BUSINESS!!!!!!!!

Did a wonderful job repairing my iPhone 6 Plus. My phone looks brand new. Shop also has screen…read moreprotectors and great looking cases to protect my phone. Great discounts. Giving away phone as a gift but starting to have second thoughts. Very knowledgeable and helpful staff. Everything needed to repair my phone was right there. Repair took less than 2 hours. Will be recommending to all my family and friends.

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Parts sales service what more could you ask for five stars especially to the repair team member…read morenamed AD

I came here about 2 months ago to get my iPhone screen fixed. It was a weekday after noon, probably…read morean hour or 2 before closing, and I was helped right away. My phone screen was fixed in under 20 minutes. The store was super clean! It seems like they offer a lot of services. As someone who breaks their phone screen a lot, I am usually skeptical of getting it replaced at places like this, but I was so surprised they did not need me phone passcode or any personal information, and the price was reasonable. I highly recommend coming here for screen repair.

SCAM! Do not buy from this store! I spoke to someone on the app Offerup and the address they gave…read moreme was the one to this store. I bought the iPhone and was told that if it didn't work, I could return it for a refund. I took the phone to a Sprint store to activate it and was told it wasn't compatible. I texted the guy from the store i Bought it from telling him that I would be back for the refund tomorrow (this is on a Tuesday) he responded telling me that there's no worries he can refund me the money or exchange for a different device. He also said: For some reason they wouldn't be open until Saturday (weird) I ended up coming back that Sunday to get the refund when I texted him he said that it was too late and that 2weeks had passed (btw only a week had passed) and he said that he informed the management and that they will send me the receipt with the refund policy. I drove up to the store and showed him the texts. He pretended like he wasn't the guy I spoke too on Offerup. I cursed him out and called him out on his lies. He gave me my money back fast. He lied and would not own up to the fact hat he tried to scam me. Please. Trust me on this. Do NOT shop here this is a very sketchy business.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

For the amount they charged me they left lots of damage behind and then used my spare propellers…read morethat I forgot to take out the box instead of ordering new ones and then didn't even bother to fix some of cracks and replace the back left propellers that was still cracked. So overall not good value. But I can say they atleast take the amount of time they say they will and give updates so good customer service. Final verdict good customer service lack luster overall job.

Went in requesting a laptop repair due to what I already knew were hardware issues on it (they…read moreclaimed it was not this at first). Staff were not communicative and they held my computer for over three weeks. They told me over the phone that they had backed up the data on my computer before performing any repairs but when I came to pick up the damage - they let me know that the data had apparently been corrupted. They did not charge me anything for my experience, though I would not recommend going here.

My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

Took my phone in to get the battery replaced as the old one was wearing out. The woman behind the…read morecounter did the work promptly and at a reasonable price. When I had to come back later with an issue from the prior job, she looked over the phone, assessed the issue, and determined it was (probably) a problem with the new battery, and replaced it without complaint or additional charge. Honest, efficient, and reasonably priced. 100% what I want from a repair service. Absolutely recommended.

Price is great, though you realize, or should realize, you aren't getting genuine replacement…read moreparts. If given option, I would have paid more (to an extent) for genuine screen replacement. As you scroll up, at bottom of screen, black text comes up brownish, then changes to black half way up screen. Also, volume button doesn't always show up on left side. This is on a iPhone 16 pro.

Fast and straightforward quote for PS5 deep cleaning. Good prices and a convenient location. A…read moregreat place to go for knowledgeable, professional work

Services was quick. Looked at my phone & no charge to evaluate on repair. Gave options. Recommended.read more